Introducing the EFQM Excellence Model 2010 - North of England ...

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Nurturing Creativity & Innovation Definition Excellent organisations generate increasedvalue and levels of performance throughcontinual and systematic innovation byharnessing the creativity of their stakeholders. Key Change The concept now recognises the need todevelop and engage with networks and the needto engage all stakeholders as potential sourcesof creativity and innovation.16
Building Partnerships Definition Excellent organisations seek, develop andmaintain trusting relationships with variouspartners to ensure mutual success. Thesepartnerships may be formed with customers,society, key suppliers, educational bodies orNon-Governmental Organisations (NGO). Key Change The concept has been extended to includepartnerships beyond the supply chain andrecognises that these should be based onsustainable mutual benefits to succeed.17
Page 1 and 2: Introducing theEFQM Excellence Mode
Page 3 and 4: Agenda for Today Why change the Mod
Page 5 and 6: The Core Team EFQM Assessor Network
Page 7 and 8: Design Principles Model should be g
Page 10: The Fundamental Concepts of Excelle
Page 13 and 14: Leading with Vision, Inspiration &
Page 15: Succeeding through People Definitio
Page 19 and 20: Questions?
Page 21 and 22: The Model
Page 23 and 24: 1. Leadership Definition Excellent
Page 25 and 26: 1. Leadership Definition Excellent
Page 27 and 28: 3. People Definition Excellent orga
Page 29 and 30: 5. Processes, Products & Services D
Page 31 and 32: The Model
Page 33 and 34: Example:6. Customer ResultsDefiniti
Page 35 and 36: Example:6b. Performance Indicatiors
Page 39 and 40: 5 Inputs, hopefully lots of discuss
Page 45 and 46: Key Changes: Results1. “Relevance
Page 47 and 48: Balancing the WeightingsPeople10%9%
Page 51 and 52: The EFQM Excellence Model2010
Page 53 and 54: Key Changes to Criterion Parts Some
Page 57 and 58: What’s Next…?Action Detail Owne
Page 59 and 60: Publications Buy or order from Toda
Page 61 and 62: Training for AssessorsYou can sign
Page 63 and 64: Customised AssessmentsEFQM can deve
Page 65 and 66: Implementation Guidelines The Core
Page 67 and 68:
Questions?
Page 69:
Thank you
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Introducing the EFQM Excellence Model 2010 - North of England ...

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