Introducing the EFQM Excellence Model 2010 - North of England ...

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What feedback did we focus on: Measure and act upon what matters (not everything!)Define key results… Move towards more balance for StakeholdersChanged weightings Sustainability demands a forward view.Its not just about the past 3 years.Seek evidence to give confidence that the organisation believesperformance will continue in the future Speed and flexibility are important (It’s an ever moreuncertain world…)Strengthened attributes Creativity and innovation are of increasing importanceAdded attributes40
5 Inputs, hopefully lots of discussion:1. What did we try to focus on/achieve?2. Summary of 2010 Elements and attributes3. A look at what’s changed in the matrices4. Revised criterion weightings5. Open debate41
Page 1 and 2: Introducing theEFQM Excellence Mode
Page 3 and 4: Agenda for Today Why change the Mod
Page 5 and 6: The Core Team EFQM Assessor Network
Page 7 and 8: Design Principles Model should be g
Page 10: The Fundamental Concepts of Excelle
Page 13 and 14: Leading with Vision, Inspiration &
Page 15 and 16: Succeeding through People Definitio
Page 17 and 18: Building Partnerships Definition Ex
Page 19 and 20: Questions?
Page 21 and 22: The Model
Page 23 and 24: 1. Leadership Definition Excellent
Page 25 and 26: 1. Leadership Definition Excellent
Page 27 and 28: 3. People Definition Excellent orga
Page 29 and 30: 5. Processes, Products & Services D
Page 31 and 32: The Model
Page 33 and 34: Example:6. Customer ResultsDefiniti
Page 35 and 36: Example:6b. Performance Indicatiors
Page 39: 5 Inputs, hopefully lots of discuss
Page 43 and 44: 5 Inputs, hopefully lots of discuss
Page 45 and 46: Key Changes: Results1. “Relevance
Page 47 and 48: Balancing the WeightingsPeople10%9%
Page 51 and 52: The EFQM Excellence Model2010
Page 53 and 54: Key Changes to Criterion Parts Some
Page 57 and 58: What’s Next…?Action Detail Owne
Page 59 and 60: Publications Buy or order from Toda
Page 61 and 62: Training for AssessorsYou can sign
Page 63 and 64: Customised AssessmentsEFQM can deve
Page 65 and 66: Implementation Guidelines The Core
Page 69: Thank you

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