Sustainability Report 2012 - Transnet

Social dividends (continued)Proactive stakeholder engagementTransnet has a wide range of stakeholders whose relationship with the business is integral to our sustainabilitycommitment. In 2011/12, many stakeholders were engaged in a variety of ongoing dialogues on economic,social and environmental issues.Every major capital investment project and every significant change to an operating system involves extensiveengagement with interested and affected parties – typically Government, customers, suppliers, employees,unions, financiers, media and communities. In the regulated parts of our business, there is interaction with theregulators. In all matters affecting labour, we have structured relationships with recognised trade unions.Long-term infrastructure planning is done in coordination with national, provincial and local government, otherSOCs, long-term customers and other logistics service providers. Relationships with our day-to-day customersreceive high levels of constant management attention. Communities in our areas of work are engaged on manyissues concerning safety, local economic development, the environment and CSI. With a growing regionalinterest, we are increasing interaction with embassies and trade missions in Africa. Road shows are becoming aregular feature in the Group Chief Executive’s diary as we seek to better communicate our ongoing work andplans. As an SOC, there is structured interaction with our Shareholder on all aspects of the Transnet business.We have recognised the need to monitor and analyse the outcomes of these engagements in a more systematicway in order to ensure that stakeholders’ concerns are systematically followed through to actions and thatoutcomes are reflected comprehensively in our sustainability reporting in years to come. Tracking allstakeholder engagements in a company as large and geographically diverse as Transnet is a challengingexercise but is receiving attention in 2012/13.The following table summarises the material subjects of key stakeholder engagements held in 2011/12,highlighting areas of concern and Transnet’s response.Official opening of the Port of Ngqura from left: President Jacob Zuma, Minister Malusi Gigaba,Transnet Chairman Mafika Mkwanazi and Transnet Group Chief Executive Brian Molefe60