Sustainability Report 2012 - Transnet
Sustainability Report 2012 - Transnet
Sustainability Report 2012 - Transnet
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Social dividends (continued)Stakeholder groupHow <strong>Transnet</strong> engagesMain area ofstakeholder concern<strong>Transnet</strong>’s responseWhat <strong>Transnet</strong> hopesto achieveCustomers GCE road shows. Operating divisionCEO businessbreakfasts. Customersatisfactionfeedback andreports. Fact sheets,pamphlets andnewsletters. Annual customersatisfaction survey. Participation inindustry forums andSteeringCommittees. Regular directcustomerengagement. Consultativematters. Golf days. Service delivery. Innovation. Leadership. Reliability. Safety. Customer relationsand communication. Integrated accountmanagement tooptimiseopportunities acrossOperating divisionsto drive volumegrowth. <strong>Transnet</strong> pricing/tariff guidelines,best practicemethodology andmodels to sustaincapital investmentand support volumegrowth. Transparent capacityallocation frameworkand processes toensure fair allocationof capacity. Creating sufficientcapacity andimproving onoperatingefficiencies. Growingtransshipmentvolumes andestablishing SouthAfrica as atransshipment huband increasing overborder rail volumes. Undertaking theMDS. Alignment andcollaboration ongrowth andexpansion plans,detailed in keyaccount plans. Conclusion oflong-termtake-or-paycontracts.Suppliers andbusiness partners <strong>Transnet</strong> AcquisitionCouncil. B-BBEE fora. Publications and sitevisits. Stakeholderengagementmeetings. Supplier summits. Governance. Transparency. Suppliers partneringwith <strong>Transnet</strong> todeliver capital spendand achievelocalisation andempowermentobjectives.62