Sustainability Report 2012 - Transnet

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Top 20 customer surveyIn October 2011, Transnet conducted a survey of its top 20 customers across Freight Rail, Rail Engineering,National Ports Authority, Port Terminals and Pipelines. Key findings included: same goals; Transnet was particularly commended for: Shortcomings identified included: Arising from this survey, Transnet has resolved to develop a Top 20 Customer Satisfaction Dashboard for regulartracking of customer views in order to proactively respond, at senior levels, to issues as they arise.The 2011 customer survey has highlighted Transnet’s need to: This resolve is embedded in the MDS.Sustainability performance: Social dividendsPort Elizabeth Car TerminalSustainability Report 201265
Social dividends (continued)Iron ore line expansion stakeholder engagementThe iron ore line expansion project, a joint initiative ofTransnet and its iron ore mining customers, now in anadvanced feasibility study phase, will increase the capacityof the Sishen-Saldanha export corridor from 60mtpa to90mtpa through rail and port infrastructure upgrades.Stakeholder engagement was identified as a priorityworkstream for project planning and risk mitigation in thefeasibility phase, particularly given the sensitivity ofstakeholders and the natural environment.The stakeholder process began in October 2011, broadlydivided into port and rail components. The portengagement involved stakeholders from the Port ofSaldanha Bay and surrounding areas of Langebaan andVredenburg. The rail stakeholders were from towns alongthe West Coast and in the Northern Cape situated adjacentto the railway line. The objectives included: to informstakeholders on the background and purpose of theproject, engage on the project process to be followed,engage on various development options, and to buildsustainable relationships.Key issues raised by port stakeholders included: dust, nodevelopment in Big Bay, trust that can be placed inTransnet and the mining houses, and benefits to be accruedto local communities.Key issues raised by rail stakeholders included: noise andvibration, veld fires, community safety, wetlandsprotection, and trust that can be placed in Transnet and themining houses.Through well attended and animated community forumsheld between October 2011 and February 2012, a numberof ‘wins’ were identified and a good foundation of trust wasbuilt on which to proceed. Transnet however, acknowledgesthat this foundation will be eroded if concerted efforts toaddress issues of concern in a structured way are notimplemented. The outcomes are the following: companies in Saldanha and along the railway line; throughout the project; mechanism; steps to identify opportunities for local economicbenefits and skills training; veld fires, safety, local benefits; and issues throughout.Iron ore train66
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Port of Durban2
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NATIONAL PORTSAUTHORITYSALDANHAPORT
Page 19: Port Terminals“Port Terminals pro
Page 24 and 25: Transnet is strengthening its effor
Page 26 and 27: Gross Value Add resulting from Tran
Page 28: GFBKey performance areaTransnet Fre
Page 33 and 34: Economic dividends (continued)Marit
Page 35 and 36: Economic dividends (continued)Upgra
Page 37 and 38: Economic dividends (continued)Openi
Page 39 and 40: Economic dividends (continued)Rail
Page 41 and 42: Economic dividends (continued)Train
Page 43: Economic dividends (continued)Local
Page 46 and 47: A financially stable businessSince
Page 49 and 50: Social dividends (continued)“Tran
Page 51 and 52: Social dividends (continued)“Tran
Page 53 and 54: Social dividends (continued)“We
Page 55 and 56: Social dividends (continued)ABSENTE
Page 57 and 58: Social dividends (continued)Transne
Page 61 and 62: Social dividends (continued)Proacti
Page 63 and 64: Social dividends (continued)Stakeho
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Page 69: Environmental dividends“Everyone
Page 72 and 73: In March 2012, the Minister of Publ
Page 74 and 75: Transnet’s total carbon emissions
Page 76 and 77: Safety Act, 1993 and section 28 of
Page 78 and 79: A new estuary management plan to pr
Page 80 and 81: GRI tableG3 indicatorReference3.6 B
Page 82 and 83: GRI tableEC8EC9G3 indicatorDevelopm
Page 84 and 85: GRI tableEN25G3 indicatorIdentify,
Page 86 and 87: GRI tableHR2HR3G3 indicatorPercenta
Page 88 and 89: GRI tablePR2G3 indicatorTotal numbe
Page 90: Corporate informationExecutive Dire
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Sustainability Report 2012 - Transnet

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