Savills plc 2012 Annual Report - (PDF) - Investor relations

Corporate responsibilitiesKey highlights in 2012People– Further developed our employer of choice standing toensure that we attract, motivate and retain the talentedpeople who are fundamental to our future success– Focused our skills and career developmentprogrammes to allow our people to fulfil their potentialand to deliver our client service commitmentClients– Maintained our focus in continually improvingour client offering and service, in particular by buildingour cross-border/inter-regional service capacity– Developed our client service offering with significantinvestment in systemsEnvironment– Achieved a sector leading Top 10 ranking in theFTSE350 Carbon Disclosure Leadership Index 2012Community– Further recognition of good corporate citizenship– Savills Guardian, our Facilities Managementbusiness in Hong Kong awarded ‘5-Year Plus CaringCompany’ status– Retained membership of FTSE4Good, evidencingour commitment to meeting globally recognisedcorporate responsibility standardsCorporate responsibility at SavillsCorporate responsibility (‘CR’) is our commitment to the positiveimpact that our business can make, through our people, on thestakeholders and communities with whom we interface.Overall responsibility for our corporate responsibility programmesits with the Group Chief Executive and the Board. CR strategyis overseen by our CR Steering Group, comprising seniorrepresentatives from a range of business and central teams,and delivered at country level across the four critical areas ofCR, namely People, Clients, Environment and Community,which allows our businesses the freedom to adapt quickly tonew opportunities. The Board receives annual and ad hocupdates on CR activities and progress.We continue to include the consideration of CR related issuesin our Key Risk Registers ensuring that we can readily identifyemerging issues and respond to these on a timely basis.PeopleValuesOur vision to be the real estate advisor of choice in ourselected markets and deliver superior financial performancecan only be achieved through the dedication, commitmentand excellence of our people.Savills is committed to providing employment on anequal basis irrespective of gender, sexual orientation, maritalor civil partner status, gender reassignment, race, colour,nationality, ethnic or national origin, religion or belief, disabilityor age. We support the Core Principles of the InternationalLabour Organization.Our people strategy remains focused on supporting deliveryof the highest standards of client service through motivated andengaged people. We believe that a positive culture is essential tohigh quality client service. This positive culture is encapsulated inour Values, which are reflected in all our practices and procedures.Our reputation has been built on our people and we believe thatstaff whose behaviours reflect our Values deliver the excellentclient service that we strive to provide. Our Values also captureour commitment to ethical, professional and responsible conductand our entrepreneurial value-enhancing approach.Our shared Values are:Pride in everything we doWe:– take great pride in delivering services of the highest quality;– always go ‘the extra mile’ to meet our clients’ objectives; and– seek to employ only the best people.Always act with integrityWe:– behave responsibly;– act with honesty and respect for other people; and– adhere to the highest standards of professional ethics.Take an entrepreneurial approach to businessWe:– seek out new markets and opportunities for clients, and takea creative and entrepreneurial approach to delivering value;– are forward thinking, and always aim to build long term clientrelationships;– aim to be a leader in every market we enter, and commitourselves with passion, energy and expertise; and– approach problems with a proactive, practical attitude,delivering robust solutions.Help our people fulfil their true potentialWe:– encourage an open and supportive culture in which everyindividual is respected;– help our people to excel through appropriate trainingand development;– share success and reward achievement; and– recognise that our people’s diverse strengths combinedwith good teamwork produce the best results.Our business Our governance Our resultsSavills plc Report and Accounts 2012 27