Ingenico 5100 - Chase Paymentech

CommonErrorCodesIn the event thatyour terminal displaysan error, refer to theseerror codes totroubleshoot yourterminal.If the code you areexperiencing is notshown, retry thetransaction, or ifpossible, manually enterthe account number.If the error persists,contact your Help Deskfor support.Error Code Description ActionBATCH NEARMAXSETTLE BATCHPRESS ENTERCHECK PINPADPRESS ENTEREXPIRATIONDATEINVALIDFAULTY CARDLINE BUSYThe batch capacity ofthe terminal is nearlyfull.The terminal isconfigured for anexternal PIN pad, butone is not detected.The card is expired.The terminal wasunable to read thecard.The phone line is inuse or there may beproblems with theline. The terminal willretry automatically.Complete thetransaction and settleas soon as possible.Verify that the PIN padis connected andreceiving power.Check the expirationdate on the card.Request another formof payment.Re-swipe the card andtry again.If the error persists,check the terminal’sconnection and verifythat no other devicesare using the line.Connect an analogtelephone to listen fora dial tone. Contactthe service provider ifthere is no dial tone.INVALIDAMOUNTBASE BUSYRETRY?YESRANGENOAn amount greaterthan the cash backlimit, or the ceilinglimit for sale or offlinetransactions, willgenerate this error.i7780 onlyThe terminal isattempting tocommunicate withthe base, but the baseis communicatingwith anotherterminal.i7780 onlyThe terminal isattempting tocommunicate withthe base, but the baseis unreachable.Retry the transactionwith an amount withinthe limit.Select YES to retry. Ifthe error persists,check the status ofother terminals.Verify that theterminal is withinrange and that thebase has power.10