Ingenico 5100 - Chase Paymentech

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INDUSTRYRetail and RestaurantAPPLICATIONChase Paymentech’s INGU32V406TERMINALSIngenico 5100Ingenico 7780ContentsGETTING STARTEDAvailable Transaction Types . . . . . . . . . . . . . . . . . . . . . 3Cashier/Server Management. . . . . . . . . . . . . . . . . . . . 4Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Gift Card Transaction Types (Opt.). . . . . . . . . . . . . . . 6Navigating Your Terminal . . . . . . . . . . . . . . . . . . . . . . . 7Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7REFERENCEPrompt Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 10
Credit TransactionsCredit Sale* A sale transaction using a creditcard; the card may or may not be present.Auth Only* An authorization-only transactionprovides an approval, but does not charge theconsumer until the transaction has been addedto the batch by way of a force transaction.Force* Perform a force sale when the terminalcannot reach the host (Chase Paymentech) toauthorize a transaction, or to finalize an AuthOnly transaction. Contact your voiceauthorization center for an authorization code,and then force the transaction.Return* Perform a return to refund money toa cardholder’s account from a credit salecompleted in a closed batch (i.e., previousday). May also be used to adjust a previoustransaction.Void* Perform a void to reverse a credit sale,force, or return transaction and prevent anyfunds from transferring from the cardholder’saccount. Only available for transactions in thecurrent batch (i.e., same day).Pay@Table (i7780 restaurant only) Allowsthe terminal to be handed to the cardholder toswipe the credit or debit card and confirm anyprompts while still being in possession of thecard.Open/Close Tab (restaurant only) A preauthorizationtransaction for a specific,predetermined dollar amount.To initiateSwipe the cardand then selectCREDIT CARD.Or, selectCREDIT CARDand then selectSALE.Select CREDITCARD and thenselect AUTHONLY.Select CREDITCARD and thenselect FORCE.Select CREDITCARD and thenselect RETURN.Select CREDITCARD and thenselect VOID.Select PAY ATTABLE.Select CREDITCARD and thenselect TAB.AvailableTransactionTypesYour terminalsupports varioustransaction types.Refer to this section forinformation on whattransactions areavailable, when to usethem, and how to beginthe transaction.*Purchase and Commercialcards are supported for thistransaction type.3
Page 1: QUICK REFERENCE GUIDEIngenicoThis Q
Page 5 and 6: Reports: Main MenuSelect REPORTS to
Page 7 and 8: BEGIN A SALESwipe or manually key t
Page 9 and 10: Code Description VISA MC AMEX Disc.
Page 12: POS-0501 04/12©2012, Chase Payment

Ingenico 5100 - Chase Paymentech

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