POLICY & PROCEDURE MANUAL - City of Champaign

6. Badge number and/or unit numbers assigned.7. Time of dispatch.8. Time of officer arrival.9. Time of officer return to service, or completion ofcall.10. Disposition or status of the incident.B. Dispatch tickets created through the Computer AidedDispatch (CAD) system will be retained for seven (7)years.81.2.4 RADIO COMMUNICATION PROCEDURESA. The Department recognizes the importance of havingan efficient and organized way of determining officers’status and facilitating the exchange of informationbetween field personnel and those assigned toMETCAD. The following shall serve as guidance forMETCAD and patrol personnel in performing theirduties:1. Officers shall at all times keep METCAD advisedof their status: available for calls, busy unlessurgent, or out of service. When an officerinitiates a traffic stop, field contact, etc., theofficer will advise the Telecommunicator of thelocation, nature of call, status, and whether abackup is necessary.2. Communications personnel shall log the status offield units who are unavailable or assigned to acall.3. All personnel shall use the full call indicator foreach unit when referring to the specific unitnumber.a. When contacting another agency by radio,use of the full call indicator will serve toidentify the unit as a Champaign unit.4. Department units shall be assigned to callsbased upon their beat or zone of assignment andtheir availability, as recommended by theComputer Aided Dispatch (CAD) system.Supervisors may respond on any call, or directother personnel to respond as required, though itis advisable to coordinate with communicationsto avoid resource conflicts.5. The CAD system is pre-programmed torecommend units based upon call type andavailability by beat. However, METCADpersonnel must remember that CAD is simply acommunications tool, and therefore not anexcuse to knowingly dispatch inappropriatepersonnel. If and/or when there is a question asto which unit should be dispatched to a call, asupervisor should be consulted. In determiningthe number of personnel to assign to a particularcall, the telecommunicator shall consider thenature of the call, its relative danger orsignificance, the use or likelihood of the use ofweapons, whether or not the call is “in progress”,and any prior history of calls at the samelocation.6. Patrol shift supervisors shall monitor radio trafficto determine if and/or when additional personnelare required, and to then make assignments asnecessary. Shift supervisors shall in all casesrespond to the scene of serious violent crimes. Itis METCAD’s responsibility to ensure asupervisor is aware of such instances.7. All METCAD telecommunicators shall be familiarwith the procedures for responding to officeremergency requests for assistance and for theactivation of an emergency alarm on an officerradio or in-car mobile computer including but notlimited to:a. Attempt to contact the officer to check on hisstatus.b. Assign additional officers to respond to thelast known location of the officer.c. Notify a shift supervisor of the alarmactivation or of the emergency involving theofficer.d. When necessary, switch units not involvedin the emergency to another frequency.81.2.5 RESOURCE DIRECTORIESA. The Department recognizes the importance of havingan efficient and organized way of determining officerstatus and facilitating the exchange of informationbetween field personnel and METCAD.Telecommunicators shall have immediate access tothe following resources:1. Daily worksheets prepared by the shift supervisorwhich identifies on-duty personnel, including shiftsupervisors, and including shift assignments andunit numbers.2. Home and departmental cellular telephonenumbers for all Department personnel (viaChampaign Police Department Front Desk staff).a. Telecommunicators are not authorized togive out Department employees’ hometelephone numbers, cellular telephonenumbers, or residential addresses to thepublic or non-employees.3. A map of the Department’s jurisdiction and beatstructure.4. Visual officer status indicators as denoted in theCAD system by color, or acronym.5. Telecommunicators may have to contact specialservices not available within the Department.METCAD will maintain current information foremergency resources including but not limited to:a. Fire fighting services.b. Emergency medical services.c. Environmental/hazardous services.Page 2 of 5