2013 Practitioner and Provider Manual - Presbyterian Healthcare ...

e-BusinessFill out the form on the page to request accessThis allows you to request user IDs and passwordsfor multiple users. Fill out the application and clickthe submit button at the end of the application.Remember that your user ID and password arecase-sensitive.Each employee in your office who utilizes myPRESmust have their own individual user ID andpassword. Under no circumstances should yourmyPRES user ID and password be shared. It isyour responsibility to contact the PresbyterianCustomer Service Center to terminate access ofemployees who are no longer employed or who nolonger require access to myPRES.Accessing myPRESGo to http://www.phs.org and locate the myPRESlog-in box on the right side of our website, click onlog-in box, and enter your user ID and password tolog on to myPRES.If you have problems locating or completing theenrollment form, you may contact the PresbyterianProvider E-Help Desk byPhone at 505-923-5590 or toll-free at 1-866-861-7444, Monday Friday from 8 a.m. to 5p.m. (MST)Email at ehelpdesk@phs.orgResetting Your myPRES PasswordUser IDs and passwords are easily reset online. Atthe log in screen, simply click on “Forgot/ResetPassword” or “Forgot User ID.” Then follow theeasy steps to get your user ID or password reset.Should this fail to work, please email the E-Helpdesk at ehelpdesk@phs.org or call 505-923-5590or toll free at 1-866-861-7444 for further assistance.Computer and Software Requirements for myPRESIn order to take full advantage of myPRES’scapabilities, you need:A PC or Macintosh computer capable ofrunning either Internet Explorer 5.5 (or higher)or Netscape Navigator 6.2Macromedia Flash PlayerAn internet service provider connectionmyPRES Hours of AvailabilitymyPRES offers continuous availability 24 hours aday, seven days a week, including holidays. As withany internet platform, problems with availability mayarise because of heavy internet traffic.Information UpdatesThe information available through myPRES isupdated in real time and is connected to our claimsprocessing system.Reporting an Information DiscrepancyPlease direct these types of issues to the ProviderCARE Unit web form located athttps://www.phs.org/providers/trainingreference/Pages/request-for-information.aspx.For questions concerning prior authorizationinformation, please call the provider line at 505-923-5757 or 1-888-923-5757, and select the HealthServices option from the menu.myPRES Training and SupportOnline help is available at the touch of a buttononce you are in the application. The Presbyterian17-32014 Practitioner and Provider Manual - Ver. 3