2013 Practitioner and Provider Manual - Presbyterian Healthcare ...
2013 Practitioner and Provider Manual - Presbyterian Healthcare ...
2013 Practitioner and Provider Manual - Presbyterian Healthcare ...
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<strong>Presbyterian</strong> Customer Service Centerweights, a heated pool, <strong>and</strong> fitness classes.Members can take signature SilverSneakers ®classes designed specifically for older adults <strong>and</strong>taught by certified instructors. AdditionalSilverSneakers ® options may be available at selectfitness centers as members’ fitness levels progress.A designated, specifically trained ProgramAdvisor SM assists members along the way withenrollment <strong>and</strong> getting started. SilverSneakers ®members have access to more than 10,000participating fitness centers, including women-onlyCurves locations. Once members enroll inSilverSneakers ® , they can use any participatinglocation in the nation. The SilverSneakers ® FitnessProgram is available to all eligible members. To finda location you can visit www.silversneakers.com, orcall 1-888-423-4632SilverSneakers ® Steps is a personalized fitnessprogram that fits the lifestyle of members who donot have convenient access to a SilverSneakers ®location (location is 15 miles or more from themember’s home). This self-directed, pedometerbasedphysical activity <strong>and</strong> walking programprovides the equipment, tools, <strong>and</strong> motivation formembers to measure, track, <strong>and</strong> increase theiractivities <strong>and</strong> achieve a healthier lifestyle. Afterregistering as a Steps member throughwww.silversneakers.com, the member will receivetheir kit at their home address. Members can get fit,have fun, <strong>and</strong> make friends.Members’ Rights <strong>and</strong> Responsibilities<strong>Presbyterian</strong> has written policies <strong>and</strong> proceduresregarding members’ rights <strong>and</strong> responsibilities <strong>and</strong>implementation of such rights. As a member of<strong>Presbyterian</strong>’s network we expect you to respect,support, <strong>and</strong> recognize these rights <strong>and</strong>responsibilities.Members have the right toExercise their patient rights. Underst<strong>and</strong> thatdoing this does not cause <strong>Presbyterian</strong> <strong>and</strong> itscontracted providers or HSD to treat them in anegative way.Be treated with respect <strong>and</strong> recognition oftheir dignity <strong>and</strong> right to privacy.Be told about the options open to them fortheir treatment. Be told about any otherchoices they can make about their treatment.They should get this information in a way thatis right for their condition. They should be toldin a way that they can underst<strong>and</strong>.Decide on advance directives for their healthcare as allowed by law.Get care that is free from discrimination.Participate with their provider in all decisionsabout their health care, including theirtreatment plan <strong>and</strong> the right to refusetreatment; family members <strong>and</strong>/or legalguardians or decision-makers also have thisright, as appropriate.Get health care that is free from any form ofrestraint or seclusion that is used to pressureor punish them.Ask for <strong>and</strong> get a copy of their medicalrecords.19-52014 <strong>Practitioner</strong> <strong>and</strong> <strong>Provider</strong> <strong>Manual</strong> - Ver. 3
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