corporate social responsibility complete report France ... - Orange

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90 appendices(1) work on the description of the Principles:• We met the people responsible for Corporate Responsibility at France Telecom headquarters (the CorporateResponsibility and Sustainable Development Office) and in a sample of entities in the following countries:France (FTSA, Orange France), Poland (TP SA and PTK Centertel), United Kingdom (Orange UK), Spain(Orange Spain), Romania (Orange Romania) and Senegal (Sonatel), representing 85% of France Telecom‟srevenue, in order to assess the implementation of the Report‟s preparation process as defined by FranceTelecom and the identification of significant events in 2008.• We conducted tests at Corporate level and for the above-mentioned entities on the implementation of theprocedure relating to:– Identification of the stakeholders and their expectations,– Identification of material Corporate Responsibility issues,– Implementation of Corporate Responsibility policies and guidelines.• We compared the material issues described by France Telecom in its Report with those presented by the maintelecommunications sector companies in their Corporate Responsibility reports and those arising from ourpress review of the sector in 2008.(2) work on the Selected Achievements:• We assessed France Telecom‟s description of the selected achievements by conducting interviews andcollecting substantive evidence from the relevant entities.(3) Work on the Selected Key Performance Indicators:• We assessed each reporting criteria used to elaborate the selected indicators with regard to their relevance,reliability, neutrality, understandability, and completeness.• We met the people responsible for the application of the reporting criteria at France Telecom headquarters (theCorporate Responsibility and Sustainable Development Office) and in a sample of entities and divisions in thefollowing countries: France (France Telecom SA, Orange France), Spain (Orange Spain), Poland (TP SA andPTK Centertel), United Kingdom (Orange UK), representing 81% of France Telecom headcount and 80% of theenergy consumed, 71% of the CO2 emissions, 94% of the waste of electric and electronic equipment and 96%of the internal waste (tertiary and network) published by the Group.• We performed validation tests on the selected Indicators at Corporate level and for the sample of entitiesdefined above.(4) work on the GRI Self-Assessment:• Based on the GRI cross-reference table shown on pages 91-97, we checked that for each indicator contributingto the B+ application level, a disclosure was provided in the Report.In order to assist us in conducting our work, we referred to the specific competencies of our firm‟s team ofenvironment and sustainable development experts, managed by Eric Dugelay.comments• In 2008, the Group continued and reinforced the deployment of its Corporate Responsibility approach in all itsbusinesses and entities.• The Group should continue to formalize the decentralized stakeholders‟ engagement approaches and identifylocal issues through its smallest entities.• The Group should consider setting up specific performance indicators for Society and Human Rights issues.• The development of subcontracting and co-contracting in the Group‟s activities should be accompanied bymeasures to ensure the sharing of the Corporate Responsibility objectives defined by France Telecom andmeasure performance with regard to Corporate Responsibility for the extended scope covered by the Group‟sactivities.• The formalization of control procedures for the reporting scope and the data reported by the entities forenvironmental indicators should be continued.conclusion(1) description of the PrinciplesIn our opinion, France Telecom‟s description on page 3 of the Report on compliance with AA1000 APS (2008)principles of inclusion, materiality and responsiveness in the Report‟s preparation process is fair in all materialrespects.
91 appendices(2) selected AchievementsNothing has come to our attention that could question our belief that the description of the achievements on pages25, 38-39 and 57-58 of the Report and identified with are fairly stated in all material respects.(3) selected Key Performance IndicatorsWe noted for the “total internal waste treated” indicator in the United Kingdom that the data collection method doesnot permit an exhaustive inventory of the total waste treated.Based on the work we performed, we did not identify any other material anomalies likely to call into question thefact that the environmental and social indicators examined for France, Spain, Poland and the United Kingdom andidentified with were prepared, in all material respects, in accordance with the above-mentioned reporting criteria.(4) GRI Self-AssessmentBased on the work we performed, we did not identify any material anomalies likely to call into question FranceTelecom‟s self-assessment of the report based on the GRI G3 guidelines that contributed to the B+ applicationlevel.Neuilly-sur-Seine, May 14, 2009.One of the statutory auditors,Deloitte & AssociésEtienne Jacquemin, Partner
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