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Greenwash is backUnsubstantiated or irrelevant environmental claims are a familiar problem from earlydays of the green consumer movement. Now that public awareness has become moremainstream, greenwash is also back in thepublic eye.Reducing everything to ‘carbon’Growing awareness of climate change andadvances in environmental accounting and‘footprinting’ have enabled the greenhousegas emissions associated with anythingfrom a packet of crisps, to a sweatshirt toa bank account to be calculated, labelled and offset. In principle this kind of carbontransparency should help consumers identify and address their major climate impacts,but in practice this new transparency is often applied in a way that distracts from, ratherthan highlights the most important actions consumers can take. Some environmentalistsare now warning of ‘carbon blindness’ where climate change is seen as the only issue,trumping concerns about biodiversity, poverty and equity which can’t be so easily boileddown to a single number.“In spite of the over-hyped claims, there has More talk than actionbeen little variation in the behaviour of ethicalThe simple fact is that, despite theconsumers over the years… The truth is, theincreasing ‘buzz’ of attention aroundgap between green consciousness and greenconsumer action on climate change, theconsumerism is huge.” —Joel Makower, authorstubborn gap between what people say,of “The Green Consumer”and what they do, refuses to shift. Forexample, following market research bothQantas and Transurban have begun to offer optional off-setting options, but uptakehas been low. Many are wondering whether the new green consumer movement is abubble that is about to burst. In fact they argue, all this talk could simply be the soundof the buck being passed. Tightened economic circumstances have exposed just howvulnerable the green commitments of both public and politicians are to short-termfi nancial considerations. There are already calls to roll-back environmental taxes in theUK, Australia and elsewhere in the face of energy price hikes.Mind the gap“Over the past 12 months, there have beengreater claims about green and various carboncredentials. We want to make sure industrydoesn’t mislead consumers who will often paya premium for these products.”—Lin Enright, Australian Competition andConsumer CommissionIn 2007 AccountAbility, together with Consumers International, sought to understandwhat is needed to close this gap between consumer concern and action, through ,research on ‘What Assures Consumers on Climate Change?’, including a survey 2734people in the UK and the US. We found that the majority of consumers are alreadytaking some actions to trim their environmental impact and most are willing to embracea carbon conscious lifestyle, but few feel empowered to take anything but the mosteasy and convenient changes. People cited lack of information, expense, confusion,inconvenience and lack of trust in eco-claims as the key obstacles to takinggreater action.10 What Assures Consumers on Climate Change – Australian Update