CERT Resilience Management Model, Version 1.0

More documents

Recommendations

Info

EF:SG1.SP3 Establish Organizational ServicesEF:SG2 Plan for Operational ResilienceThe high-value services that support the accomplishment ofstrategic objectives are established.Planning for the operational resilience management process is performed.EF:SG2.SP1 Establish an Operational Resilience Management PlanA plan for managing operational resilience is established as thebasis for the operational resilience management process.EF:SG2.SP2 Establish an Operational Resilience Management ProgramEF:SG3 Establish SponsorshipA program is established to carry out the activities and practices ofthe operational resilience management plan.Visible sponsorship of higher level managers for the operational resiliencemanagement process is established.EF:SG3.SP1 Commit Funding for Operational Resilience ManagementA commitment by higher level managers to fund resilienceactivities is established.EF:SG3.SP2 Promote a Resilience Aware CultureA resilience-aware culture is promoted through goal setting andachievement.EF:SG3.SP3 Sponsor Resilience Standards and PoliciesEF:SG4 Provide Resilience OversightThe development, implementation, enforcement, and managementof resilience standards and policies are sponsored.Governance over the operational resilience management process isestablished and performed.EF:SG4.SP1 Establish Resilience as a Governance Focus AreaGovernance activities are extended to the operational resiliencemanagement process and accomplishment of the process goals.EF:SG4.SP2 Perform Resilience OversightOversight is performed over the operational resiliencemanagement process for adherence to established procedures,policies, standards, guidelines, and regulations.EF:SG4.SP3 Establish Corrective ActionsCorrective actions are identified to address performance issues.124 | CMU/SEI-2010-TR-012
EXTERNAL DEPENDENCIES MANAGEMENTOperationsPurposeThe purpose of External Dependencies Management is to establish and manage anappropriate level of controls to ensure the resilience of services and assets that aredependent on the actions of external entities.Introductory NotesOutsourcing services, development, production, and even asset management has become anormal and routine operational element for many organizations because it often provides theability to engage specialist skills and equipment at a cost savings over internal equivalents.Increasingly, organizations are also exposing technology systems, information, and otherhigh-value assets to customers to enable the seamless and efficient flow of businessprocesses. The External Dependencies Management process area addresses theidentification of risks associated with the actions of external entities, the formalization of therelationship with such entities, and the ongoing management of those dependencies andrelationships, all in a manner to ensure that appropriate resilience measures are in place toprotect and sustain the organization’s services and assets that are dependent upon suchactions and entities.For the purpose of this process area, the term organization is used to refer to the entity—theenterprise or a part of the enterprise such as an organizational unit or department—that isusing the process area. An external dependency exists when an entity that is external to theorganization has access to, control of, ownership in, possession of, responsibility for(including development, operations, maintenance, or support), or other defined obligationsrelated to one or more assets or services of the organization. Such entities may becontractors or customers, but they may also be other units or groups within the enterprise. Inthis process area, all such entities are referred to as external entities.The success of the organization in accomplishing its overall mission depends on its ability tosustain mission assurance of services in a consistent and efficient manner. Some servicesare fully executed inside of organizational boundaries, giving the organization more directcontrol over mission assurance. However, in many cases, the organization does not controlall of the activities in a service that contribute to meeting the service mission; instead, theseactivities may be performed by external entities.125 | CMU/SEI-2010-TR-012
Page 1 and 2:
CERT ® Resilience Management Model
Page 3 and 4:
Table of ContentsPrefaceAbstractvix
Page 5 and 6:
List of FiguresFigure 1: The Three
Page 7 and 8:
List of TablesTable 1: Process Area
Page 9 and 10:
AcknowledgementsThis report is the
Page 11 and 12:
The effect of increased levels of c
Page 13 and 14:
Part One: About the CERT ® Resilie
Page 15 and 16:
1 IntroductionOperational resilienc
Page 17 and 18:
experience, organizations often ask
Page 19 and 20:
continuity management, and IT opera
Page 21 and 22:
As a descriptive model, CERT-RMM fo
Page 23 and 24:
Table 1:Process Areas in CERT-RMM a
Page 25 and 26:
their ability to transform the way
Page 27 and 28:
2 Understanding Key Concepts in CER
Page 29 and 30:
Historically and often still today,
Page 31 and 32:
Operational resilience addresses th
Page 33 and 34:
esilience of services is key for mi
Page 35 and 36:
Figure 7: Impact of Disrupted Asset
Page 37 and 38:
owners are responsible for ensuring
Page 39 and 40:
into the “security” function bu
Page 41 and 42:
Figure 12: Software/System Asset Li
Page 43 and 44:
3 Model ComponentsThis chapter intr
Page 45 and 46:
Table 4:CERT-RMM Components by Cate
Page 47 and 48:
Figure 15: A Specific Goal and Spec
Page 49 and 50:
Figure 19: Summary of Major Model C
Page 51 and 52:
Figure 20: Format of Model Componen
Page 53 and 54:
4 Model RelationshipsSuccessful pro
Page 55 and 56:
Figure 21: Relationships That Drive
Page 57 and 58:
Asset Resilience ManagementEnvironm
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Part Two: Process Institutionalizat
Page 65 and 66:
To reach a particular level, an org
Page 67 and 68:
perform in the future. In CERT-RMM,
Page 69 and 70:
names of the generic goals, except
Page 71 and 72:
Generic Practice Related Process Ar
Page 73 and 74:
Such objectives may be high-level a
Page 75 and 76:
These four questions can be directl
Page 77 and 78:
The purpose of the establishing pha
Page 79 and 80:
CERT-RMM has a strong enterprise un
Page 81 and 82:
Communications (COMM)—to institut
Page 83 and 84:
Figure 31: Model Scope Options6.3.3
Page 85 and 86: Figure 33: CERT-RMM Targeted Improv
Page 87 and 88: Figure 34: Capability Level Ratings
Page 89 and 90: If the immediate or long-term impro
Page 91 and 92: ASSET DEFINITION AND MANAGEMENTEngi
Page 93 and 94: Specific Practices by GoalADM:SG1 E
Page 95 and 96: Facilities are any physical plant a
Page 97 and 98: Information AssetsBecause informati
Page 99 and 100: Ownership of assets typically varie
Page 101 and 102: ADM:SG2.SP2 Analyze Asset-Service D
Page 103 and 104: Organizational and operational cond
Page 105 and 106: Subpractices1. Establish governance
Page 107 and 108: ADM:GG2.GP3 Provide ResourcesProvid
Page 109 and 110: Refer to the Human Resource Managem
Page 111 and 112: ADM:GG2.GP6 Manage Work Product Con
Page 113 and 114: ADM:GG2.GP8 Monitor and Control the
Page 115 and 116: ADM:GG2.GP9 Objectively Evaluate Ad
Page 117 and 118: ADM:GG3.GP2 Collect Improvement Inf
Page 119 and 120: access controls current and reflect
Page 121 and 122: COMMUNICATIONSEnterprisePurposeThe
Page 123 and 124: COMM:SG2 Prepare for Communications
Page 125 and 126: Related Process AreasA primary comp
Page 127 and 128: CONTROLS MANAGEMENTEngineeringPurpo
Page 129 and 130: The identification and implementati
Page 131 and 132: ENVIRONMENTAL CONTROLOperationsPurp
Page 133 and 134: EC:SG2 Protect Facility AssetsAdmin
Page 135: The relationship between services a
Page 139 and 140: Related Process AreasThe establishm
Page 141 and 142: EXD:SG4 Manage External Entity Perf
Page 143 and 144: Related Process AreasVisible and ac
Page 145 and 146: HUMAN RESOURCE MANAGEMENTEnterprise
Page 147 and 148: Specific Practices by GoalHRM:SG1 E
Page 149 and 150: IDENTITY MANAGEMENTOperationsPurpos
Page 151 and 152: Summary of Specific Goals and Pract
Page 153 and 154: and associated services and require
Page 155 and 156: IMC:SG2.SP4 Analyze and Triage Even
Page 157 and 158: KNOWLEDGE AND INFORMATION MANAGEMEN
Page 159 and 160: Specific Practices by GoalKIM:SG1 E
Page 161 and 162: MEASUREMENT AND ANALYSISProcessPurp
Page 163 and 164: MA:SG1.SP4 Specify Analysis Procedu
Page 165 and 166: supports and enables its monitoring
Page 167 and 168: ORGANIZATIONAL PROCESS DEFINITIONPr
Page 169 and 170: ORGANIZATIONAL PROCESS FOCUSProcess
Page 171 and 172: OPF:SG2.SP2 Implement Process Actio
Page 173 and 174: awareness program. Conduct Awarenes
Page 175 and 176: OTA:SG3.SP3 Establish Training Capa
Page 177 and 178: a steady stream of effective staff
Page 179 and 180: RISK MANAGEMENTEnterprisePurposeThe
Page 181 and 182: RISK:SG2 Establish Risk Parameters
Page 183 and 184: RESILIENCE REQUIREMENTS DEVELOPMENT
Page 185 and 186: egularly analyzing the requirements
Page 187 and 188:
RESILIENCE REQUIREMENTS MANAGEMENTE
Page 189 and 190:
RRM:SG1.SP4 Maintain Traceability o
Page 191 and 192:
The functional aspects of software
Page 193 and 194:
Monitoring for events, incidents, a
Page 195 and 196:
SERVICE CONTINUITYEngineeringPurpos
Page 197 and 198:
Summary of Specific Goals and Pract
Page 199 and 200:
SC:SG5 Exercise Service Continuity
Page 201 and 202:
organization, the organization must
Page 203 and 204:
TM:SG4.SP3 Perform Change Control a
Page 205 and 206:
them to determine if breakdowns in
Page 207 and 208:
Appendix A: Generic Goals and Pract
Page 209 and 210:
Subpractices1. Establish governance
Page 211 and 212:
GG2.GP3 Provide ResourcesProvide ad
Page 213 and 214:
Subpractices1. Identify process ski
Page 215 and 216:
GG2.GP8 Monitor and Control the Pro
Page 217 and 218:
performing of the process can be ma
Page 219 and 220:
Appendix B: Targeted Improvement Ro
Page 221 and 222:
Required CERT-RMM Process AreasCate
Page 223 and 224:
Process AreasRisk ManagementResilie
Page 225 and 226:
Glossary of TermsThis document cont
Page 227 and 228:
Asset-level resilience requirements
Page 229 and 230:
Communications stakeholderA person
Page 231 and 232:
Critical success factorsThe key are
Page 233 and 234:
External dependencyAn external depe
Page 235 and 236:
Identity registrationThe process of
Page 237 and 238:
Key control indicatorsOrganizationa
Page 239 and 240:
Operational riskThe potential impac
Page 241 and 242:
PeopleAll staff, both internal and
Page 243 and 244:
ProvisioningThe process of assignin
Page 245 and 246:
Resilient Technical Solution Engine
Page 247 and 248:
SensitivityA measure of the degree
Page 249 and 250:
Technical controlA type of technica
Page 251 and 252:
Acronyms and InitialismsADMAsset De
Page 253 and 254:
EUDPDEuropean Union Data Protection
Page 255 and 256:
OPFOrganizational Process Focus (pr
Page 257 and 258:
ReferencesURLs are valid as of the
Page 259:
REPORT DOCUMENTATION PAGEForm Appro
show all

CERT Resilience Management Model, Version 1.0

Create successful ePaper yourself

Delete template?

Save as template?