CERT Resilience Management Model, Version 1.0

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identification of skill requirements, the acquisition of appropriate staff, the management ofstaff performance in supporting operational resilience, and the termination of staff in amanner that minimizes organizational impact.As people are a ubiquitous resource to an organization, there are many aspects of humanresources that affect operational resilience. People Management is focused on theavailability of people to the services that they support. The management of people throughtheir employment life cycle and the effect on operational resilience is addressed in theHuman Resource Management competency. Finally, promoting awareness of theorganization’s efforts and providing training to resilience staff for their roles in managingoperational resilience is addressed in the Organizational Training and Awarenesscompetency.Related Process AreasThe training of staff to meet resilience requirements, needs, and gaps is established andmanaged in the Organizational Training and Awareness process area.Determining funding needs for providing human resources to the operational resiliencemanagement process is addressed in the Financial Resource Management process area.The management of operational risks through their life cycle is addressed in the RiskManagement process area.The specific activities involved in cross-training and succession planning as a means forimproving and sustaining resilience is addressed in the People Management process area.The management of intellectual property and knowledge as high-value organizationalinformation assets is addressed in the Knowledge and Information Management processarea.Managing access to organizational assets on a recurring basis is addressed in the AccessManagement process area.Summary of Specific Goals and PracticesGoalsHRM:SG1 Establish Resource NeedsHRM:SG2 Manage Staff AcquisitionHRM:SG3 Manage Staff PerformanceHRM:SG4 Manage Changes to EmploymentStatusPracticesHRM:SG1.SP1 Establish Baseline CompetenciesHRM:SG1.SP2 Inventory Skills and Identify GapsHRM:SG1.SP3 Address Skill DeficienciesHRM:SG2.SP1 Verify Suitability of Candidate StaffHRM:SG2.SP2 Establish Terms and Conditions of EmploymentHRM:SG3.SP1 Establish Resilience as a Job ResponsibilityHRM:SG3.SP2 Establish Resilience Performance Goals andObjectivesHRM:SG3.SP3 Measure and Assess PerformanceHRM:SG3.SP4 Establish Disciplinary ProcessHRM:SG4.SP1 Manage Impact of Position ChangesHRM:SG4.SP2 Manage Access to AssetsHRM:SG4.SP3 Manage Involuntary Terminations134 | CMU/SEI-2010-TR-012
Specific Practices by GoalHRM:SG1 Establish Resource NeedsThe resource needs to staff the activities and tasks of the organization’sresilience program and plan are identified and satisfied.HRM:SG1.SP1 Establish Baseline CompetenciesThe staffing and skill needs relative to the operational resiliencemanagement process are established.HRM:SG1.SP2 Inventory Skills and Identify GapsThe current skill set for operational resilience management isinventoried and gaps in necessary skills are identified.HRM:SG1.SP3 Address Skill DeficienciesHRM:SG2 Manage Staff AcquisitionGaps in skills necessary to meet operational resiliencemanagement needs are addressed.The acquisition of staff to meet operational needs is performed withconsideration of the organization’s resilience objectives.HRM:SG2.SP1 Verify Suitability of Candidate StaffCandidate staff are evaluated for suitability against positionrequirements and risks.HRM:SG2.SP2 Establish Terms and Conditions of EmploymentHRM:SG3 Manage Staff PerformanceEmployment agreements appropriate for the position and role aredeveloped and executed.The performance of staff to support the organization’s resilience program ismanaged.HRM:SG3.SP1 Establish Resilience as a Job ResponsibilityResilience obligations for staff are communicated, agreed to, anddocumented as conditions of employment.HRM:SG3.SP2 Establish Resilience Performance Goals and ObjectivesGoals and objectives for supporting the organization’s resilienceprogram are established as part of the performance managementprocess.HRM:SG3.SP3 Measure and Assess PerformancePerformance against goals and objectives is measured,achievements are acknowledged, and corrective actions areidentified and communicated.135 | CMU/SEI-2010-TR-012
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CERT ® Resilience Management Model
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Table of ContentsPrefaceAbstractvix
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List of FiguresFigure 1: The Three
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List of TablesTable 1: Process Area
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AcknowledgementsThis report is the
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The effect of increased levels of c
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Part One: About the CERT ® Resilie
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1 IntroductionOperational resilienc
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experience, organizations often ask
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continuity management, and IT opera
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As a descriptive model, CERT-RMM fo
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Table 1:Process Areas in CERT-RMM a
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their ability to transform the way
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2 Understanding Key Concepts in CER
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Historically and often still today,
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Operational resilience addresses th
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esilience of services is key for mi
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Figure 7: Impact of Disrupted Asset
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owners are responsible for ensuring
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into the “security” function bu
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Figure 12: Software/System Asset Li
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3 Model ComponentsThis chapter intr
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Table 4:CERT-RMM Components by Cate
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Figure 15: A Specific Goal and Spec
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Figure 19: Summary of Major Model C
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Figure 20: Format of Model Componen
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4 Model RelationshipsSuccessful pro
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Figure 21: Relationships That Drive
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Asset Resilience ManagementEnvironm
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Part Two: Process Institutionalizat
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To reach a particular level, an org
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perform in the future. In CERT-RMM,
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names of the generic goals, except
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Generic Practice Related Process Ar
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Such objectives may be high-level a
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These four questions can be directl
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The purpose of the establishing pha
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CERT-RMM has a strong enterprise un
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Communications (COMM)—to institut
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Figure 31: Model Scope Options6.3.3
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Figure 33: CERT-RMM Targeted Improv
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Figure 34: Capability Level Ratings
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If the immediate or long-term impro
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ASSET DEFINITION AND MANAGEMENTEngi
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Specific Practices by GoalADM:SG1 E
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Page 97 and 98: Information AssetsBecause informati
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Page 101 and 102: ADM:SG2.SP2 Analyze Asset-Service D
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Page 105 and 106: Subpractices1. Establish governance
Page 107 and 108: ADM:GG2.GP3 Provide ResourcesProvid
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Page 111 and 112: ADM:GG2.GP6 Manage Work Product Con
Page 113 and 114: ADM:GG2.GP8 Monitor and Control the
Page 115 and 116: ADM:GG2.GP9 Objectively Evaluate Ad
Page 117 and 118: ADM:GG3.GP2 Collect Improvement Inf
Page 119 and 120: access controls current and reflect
Page 121 and 122: COMMUNICATIONSEnterprisePurposeThe
Page 123 and 124: COMM:SG2 Prepare for Communications
Page 125 and 126: Related Process AreasA primary comp
Page 127 and 128: CONTROLS MANAGEMENTEngineeringPurpo
Page 129 and 130: The identification and implementati
Page 131 and 132: ENVIRONMENTAL CONTROLOperationsPurp
Page 133 and 134: EC:SG2 Protect Facility AssetsAdmin
Page 135 and 136: The relationship between services a
Page 137 and 138: EXTERNAL DEPENDENCIES MANAGEMENTOpe
Page 139 and 140: Related Process AreasThe establishm
Page 141 and 142: EXD:SG4 Manage External Entity Perf
Page 143 and 144: Related Process AreasVisible and ac
Page 145: HUMAN RESOURCE MANAGEMENTEnterprise
Page 149 and 150: IDENTITY MANAGEMENTOperationsPurpos
Page 151 and 152: Summary of Specific Goals and Pract
Page 153 and 154: and associated services and require
Page 155 and 156: IMC:SG2.SP4 Analyze and Triage Even
Page 157 and 158: KNOWLEDGE AND INFORMATION MANAGEMEN
Page 159 and 160: Specific Practices by GoalKIM:SG1 E
Page 161 and 162: MEASUREMENT AND ANALYSISProcessPurp
Page 163 and 164: MA:SG1.SP4 Specify Analysis Procedu
Page 165 and 166: supports and enables its monitoring
Page 167 and 168: ORGANIZATIONAL PROCESS DEFINITIONPr
Page 169 and 170: ORGANIZATIONAL PROCESS FOCUSProcess
Page 171 and 172: OPF:SG2.SP2 Implement Process Actio
Page 173 and 174: awareness program. Conduct Awarenes
Page 175 and 176: OTA:SG3.SP3 Establish Training Capa
Page 177 and 178: a steady stream of effective staff
Page 179 and 180: RISK MANAGEMENTEnterprisePurposeThe
Page 181 and 182: RISK:SG2 Establish Risk Parameters
Page 183 and 184: RESILIENCE REQUIREMENTS DEVELOPMENT
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Page 187 and 188: RESILIENCE REQUIREMENTS MANAGEMENTE
Page 189 and 190: RRM:SG1.SP4 Maintain Traceability o
Page 191 and 192: The functional aspects of software
Page 193 and 194: Monitoring for events, incidents, a
Page 195 and 196: SERVICE CONTINUITYEngineeringPurpos
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Summary of Specific Goals and Pract
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SC:SG5 Exercise Service Continuity
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organization, the organization must
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TM:SG4.SP3 Perform Change Control a
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them to determine if breakdowns in
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Appendix A: Generic Goals and Pract
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Subpractices1. Establish governance
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GG2.GP3 Provide ResourcesProvide ad
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Subpractices1. Identify process ski
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GG2.GP8 Monitor and Control the Pro
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performing of the process can be ma
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Appendix B: Targeted Improvement Ro
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Required CERT-RMM Process AreasCate
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Process AreasRisk ManagementResilie
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Glossary of TermsThis document cont
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Asset-level resilience requirements
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Communications stakeholderA person
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Critical success factorsThe key are
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External dependencyAn external depe
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Identity registrationThe process of
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Key control indicatorsOrganizationa
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Operational riskThe potential impac
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PeopleAll staff, both internal and
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ProvisioningThe process of assignin
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Resilient Technical Solution Engine
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SensitivityA measure of the degree
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Technical controlA type of technica
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Acronyms and InitialismsADMAsset De
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EUDPDEuropean Union Data Protection
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OPFOrganizational Process Focus (pr
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ReferencesURLs are valid as of the
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REPORT DOCUMENTATION PAGEForm Appro
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