CERT Resilience Management Model, Version 1.0

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Risk measurement criteriaObjective criteria that the organization uses for evaluating, categorizing, and prioritizingoperational risks based on areas of impact. [RISK] (See related glossary term “area of impact.”)Risk mitigationThe act of reducing risk to an acceptable level. [RISK]Risk mitigation planA strategy for mitigating risk that seeks to minimize the risk to an acceptable level. [RISK]Risk parameter (risk management parameter)Organizationally specific risk tolerances used for consistent measurement of risk across theorganization. Risk parameters include risk tolerances and risk measurement criteria. [RISK] (Seerelated glossary terms “risk tolerance” and “risk measurement criteria.”)Risk statementA statement that clearly articulates the context, conditions, and consequences of risk. [RISK]Risk taxonomySee “operational risk taxonomy.”Risk thresholdAn organizationally developed type of risk parameter that is used by management to determinewhen a risk is in control or when it has exceeded acceptable organizational limits. [RISK]Risk toleranceThresholds that reflect the organization’s level of risk aversion by providing levels of acceptablerisk in each operational risk category that the organization established. Risk tolerance, as a riskparameter, also establishes the organization’s philosophy on risk management—how risks will becontrolled, who has the authorization to accept risk on behalf of the organization, and how oftenand to what degree operational risk should be assessed. [RISK]Root cause analysisAn approach for determining the underlying causes of events or problems as a means ofaddressing the symptoms of such events as they manifest in organizational disruptions. [VAR]ScopeSee “appraisal scope,” “model scope,” and “organizational scope.”Secure design patternA general, reusable solution to a commonly occurring problem in design. A design pattern is not afinished design that can be transformed directly into code. It is a description or template for howto solve a problem that can be used in many different situations.Secure design patterns are meant to eliminate the accidental insertion of vulnerabilities intocode or to mitigate the consequences of vulnerabilities. Secure design patterns address securityissues at widely varying levels of specificity, ranging from architectural-level patterns involvingthe high-level design of the system down to implementation-level patterns providing guidance onhow to implement portions of functions or methods in the system [Dougherty 2009]. [RTSE]234 | CMU/SEI-2010-TR-012
SensitivityA measure of the degree to which an information asset must be protected based on theconsequences of its unauthorized access, modification, or disclosure. [KIM]ServiceA set of activities that the organization carries out in the performance of a duty or in theproduction of a product. [ADM] [EF] (See related glossary term “business process.”)Service Continuity (SC)An engineering process area in CERT-RMM. The purpose of Service Continuity is to ensure thecontinuity of essential operations of services and related assets if a disruption occurs as a result ofan incident, disaster, or other disruptive event.Service continuity plan (business continuity plan)A service-specific plan for sustaining services and associated assets under degraded conditions.[SC]Service level agreement (SLA)A type of agreement that specifies levels of service expected from business partners in theperformance of a contract or agreement. In CERT-RMM, SLAs are expanded to include thesatisfaction of resilience requirements by business partners when one or more organizationalassets are in their custodial care.Service-level resilience requirementsService requirements established by owners of the service such as an organizational unit or a lineof business. [RRD] (See related glossary term “asset-level resilience requirements.”)Service profileA profile that describes services in sufficient detail to capture the activities, tasks, and expectedoutcomes of the services and the assets that are vital to the service. [EF]Service resilience requirementsResilience needs of a service in its pursuit of its mission. Resilience requirements for servicesprimarily address availability and recoverability but are also directly related to the confidentiality,integrity, and availability requirements of associated assets. [RRD]Services mapDetails the relationships between a service, associated business processes, and associated assets.[RRD]Shared resilience requirementsShared requirements are those that are developed for shared organizational assets such as afacility in which more than one high-value service is executed. [RRD]Skills inventory or repositoryA means for identifying and documenting the current skill set of the organization’s humanresources. [HRM]235 | CMU/SEI-2010-TR-012
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CERT ® Resilience Management Model
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Table of ContentsPrefaceAbstractvix
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List of FiguresFigure 1: The Three
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List of TablesTable 1: Process Area
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AcknowledgementsThis report is the
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The effect of increased levels of c
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Part One: About the CERT ® Resilie
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1 IntroductionOperational resilienc
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experience, organizations often ask
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continuity management, and IT opera
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As a descriptive model, CERT-RMM fo
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Table 1:Process Areas in CERT-RMM a
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their ability to transform the way
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2 Understanding Key Concepts in CER
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Historically and often still today,
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Operational resilience addresses th
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esilience of services is key for mi
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Figure 7: Impact of Disrupted Asset
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owners are responsible for ensuring
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into the “security” function bu
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Figure 12: Software/System Asset Li
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3 Model ComponentsThis chapter intr
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Table 4:CERT-RMM Components by Cate
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Figure 15: A Specific Goal and Spec
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Figure 19: Summary of Major Model C
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Figure 20: Format of Model Componen
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4 Model RelationshipsSuccessful pro
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Figure 21: Relationships That Drive
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Asset Resilience ManagementEnvironm
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Part Two: Process Institutionalizat
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To reach a particular level, an org
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perform in the future. In CERT-RMM,
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names of the generic goals, except
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Generic Practice Related Process Ar
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Such objectives may be high-level a
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These four questions can be directl
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The purpose of the establishing pha
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CERT-RMM has a strong enterprise un
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Communications (COMM)—to institut
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Figure 31: Model Scope Options6.3.3
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Figure 33: CERT-RMM Targeted Improv
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Figure 34: Capability Level Ratings
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If the immediate or long-term impro
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ASSET DEFINITION AND MANAGEMENTEngi
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Specific Practices by GoalADM:SG1 E
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Facilities are any physical plant a
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Information AssetsBecause informati
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Ownership of assets typically varie
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ADM:SG2.SP2 Analyze Asset-Service D
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Organizational and operational cond
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Subpractices1. Establish governance
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ADM:GG2.GP3 Provide ResourcesProvid
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Refer to the Human Resource Managem
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ADM:GG2.GP6 Manage Work Product Con
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ADM:GG2.GP8 Monitor and Control the
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ADM:GG2.GP9 Objectively Evaluate Ad
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ADM:GG3.GP2 Collect Improvement Inf
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access controls current and reflect
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COMMUNICATIONSEnterprisePurposeThe
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COMM:SG2 Prepare for Communications
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Related Process AreasA primary comp
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CONTROLS MANAGEMENTEngineeringPurpo
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The identification and implementati
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ENVIRONMENTAL CONTROLOperationsPurp
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EC:SG2 Protect Facility AssetsAdmin
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The relationship between services a
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EXTERNAL DEPENDENCIES MANAGEMENTOpe
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Related Process AreasThe establishm
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EXD:SG4 Manage External Entity Perf
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Related Process AreasVisible and ac
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HUMAN RESOURCE MANAGEMENTEnterprise
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Specific Practices by GoalHRM:SG1 E
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IDENTITY MANAGEMENTOperationsPurpos
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Summary of Specific Goals and Pract
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and associated services and require
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IMC:SG2.SP4 Analyze and Triage Even
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KNOWLEDGE AND INFORMATION MANAGEMEN
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Specific Practices by GoalKIM:SG1 E
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MEASUREMENT AND ANALYSISProcessPurp
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MA:SG1.SP4 Specify Analysis Procedu
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supports and enables its monitoring
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ORGANIZATIONAL PROCESS DEFINITIONPr
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ORGANIZATIONAL PROCESS FOCUSProcess
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OPF:SG2.SP2 Implement Process Actio
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awareness program. Conduct Awarenes
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OTA:SG3.SP3 Establish Training Capa
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a steady stream of effective staff
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RISK MANAGEMENTEnterprisePurposeThe
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RISK:SG2 Establish Risk Parameters
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RESILIENCE REQUIREMENTS DEVELOPMENT
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egularly analyzing the requirements
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RESILIENCE REQUIREMENTS MANAGEMENTE
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RRM:SG1.SP4 Maintain Traceability o
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The functional aspects of software
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Monitoring for events, incidents, a
Page 195 and 196: SERVICE CONTINUITYEngineeringPurpos
Page 197 and 198: Summary of Specific Goals and Pract
Page 199 and 200: SC:SG5 Exercise Service Continuity
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Page 203 and 204: TM:SG4.SP3 Perform Change Control a
Page 205 and 206: them to determine if breakdowns in
Page 207 and 208: Appendix A: Generic Goals and Pract
Page 209 and 210: Subpractices1. Establish governance
Page 211 and 212: GG2.GP3 Provide ResourcesProvide ad
Page 213 and 214: Subpractices1. Identify process ski
Page 215 and 216: GG2.GP8 Monitor and Control the Pro
Page 217 and 218: performing of the process can be ma
Page 219 and 220: Appendix B: Targeted Improvement Ro
Page 221 and 222: Required CERT-RMM Process AreasCate
Page 223 and 224: Process AreasRisk ManagementResilie
Page 225 and 226: Glossary of TermsThis document cont
Page 227 and 228: Asset-level resilience requirements
Page 229 and 230: Communications stakeholderA person
Page 231 and 232: Critical success factorsThe key are
Page 233 and 234: External dependencyAn external depe
Page 235 and 236: Identity registrationThe process of
Page 237 and 238: Key control indicatorsOrganizationa
Page 239 and 240: Operational riskThe potential impac
Page 241 and 242: PeopleAll staff, both internal and
Page 243 and 244: ProvisioningThe process of assignin
Page 245: Resilient Technical Solution Engine
Page 249 and 250: Technical controlA type of technica
Page 251 and 252: Acronyms and InitialismsADMAsset De
Page 253 and 254: EUDPDEuropean Union Data Protection
Page 255 and 256: OPFOrganizational Process Focus (pr
Page 257 and 258: ReferencesURLs are valid as of the
Page 259: REPORT DOCUMENTATION PAGEForm Appro
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