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TAKE CHARGE OF OUTLOOK: MAKE IT WORK FOR YOU!Inserting files and attachments asHYPERLINKS saves space and willalways point you to the mostrecently updated document.“People who achieve abalanced lifestyle are happier,healthier, less stressed, livelonger and are moreproductive at work!”If you have a meeting you want to beaware of but have no intention ofattending, place it on your calendarand select “Show Time as FREE.”Reminders for appointments canbe helpful but are at timesdistracting. To turn off thedefault reminder, while stillallowing yourself to setreminders on the occasionswhen you need them:- Click TOOLS, OPTIONS- Under the CALENDAR sectionof thePreferences Tab, uncheckDEFAULT REMINDER- Click APPLY, OK to saveAdd value, not activities – be sure to differentiate between important and urgentViewing another person’s schedulecan help you to book meetings withthat individual:- Click on the CALENDAR icon on yourNavigation Pane- Click on the NEW down arrow- Click on MEETING REQUEST- Invite the appropriate person/people- Click on SCHEDULING and you will beable to view the invitees’ open timeslotsWhen emailing someone with ashort update that simplyrequires a short sentence in thesubject line, finish with theacronym EOM (End of Message).For example: Gone For LunchEOM.Best practices:Managing e-mailEmail notifications can bedistracting as well. To turn offemail notifications and focus onyour priorities:- TOOLS, OPTIONS- Click E-MAIL OPTIONS- Click the ADVANCED E-MAILOPTIONS buttonUncheck PLAY A SOUND andDISPLAY A DESKTOP ALERT- Click OK three times to finishUSE THE FOLLOW-UPFUNCTION!It can be easy to forget aboutoutgoing messages if you donot get a reply from therecipient. To avoid losing trackof important tasks:- click on FOLLOW-UP beforesending your email- All FOLLOW-UP emails can betracked in your “TASKS” folder.If you are sent a meeting invitation,please accept or decline as soon aspossible. When you respond, you willbe prompted to:- EDIT THE RESPONSE BEFORESENDING- SEND THE RESPONSE NOW- DON’T SEND A RESPONSEMost people are inclined to choose“Send the Response Now”, howeverthis is not necessary. Try to choose“Don’t send a response.” This meansless incoming email for the inviter.The inviter can then use the“tracking” button in the invite itselfto see who is attending.CUSTOMIZE your Outlook.Make it work and function theway you like it.MAKE IT WORK FOR YOU!1. Do not use the Inbox as the defaultscreen2. Clear your inbox every day3. Schedule uninterrupted time eachday to process e-mail.4. Read items once, and answer,delete or move them to projectspecific folders5. Convert your e-mails to tasks,appointments, contacts and more6. Create your own storage system7. Set up rules for your Inbox, thatwill automatically file, delete,highlight, forward or prioritizeincoming and outgoing messages8. Set up ‘Team’ Rules – agree onacronyms to use in subject lines9. Put a message in the subject lineand end with acronym (EOM) end ofmessage10. If you send a large attachment toa group, consider using a website orintranet instead

LEGEND: GoodLife Associate Base Camp & Additional Training2009 Calendar of Training & Development Events- Bi MonthlyPersonal TrainersCustomer Service RepsAll Associate (Western/Eastern)Management TraineesSmart Tan/UvalexSeminarsHome Office Base CampGM, AGM MCM and FM Boot CampMA Base Camp Phone TrainingChild Minding2009 December 2009Monday Tuesday Wednesday Thursday Friday Saturday Sunday1 2 3 4 5 6Toronto M C base campDay One with AndreaToronto CSR base camp with Andrea7 8 9 10 11 12 13Burlington MC Base Camp with Dan Burlington CSR Base Camp with DanFM Boot Camp-off site FM Boot Camp Toronto FM Boot Camp TorontoLondon Membership Consultant base camp with LindsayOttawa Membership Consultant base camp with VaniaRichmond Hill Personal Trainer Base Camp with David Richmond Hill CSR Base Camp with DavidToronto Membership Consultant Toronto Membership Consultantday two with Andreaday three with AndreaCalgary All Associate Base camp with Ellen14 15 16 17 18 19 20Burlington Personal Training base camp with DanLondon Personal Training base camp with LindsayOttawa Personal Training base camp with VaniaRichmond Hill Membership Consultant base camp with DavidToronto Personal Training base camp with AndreaBurnaby B.C All Associate Base camp with EllenNewfoundland All Associate Base camp with Melody21 22 23 24 25 26 27London CSR base camp with LindsayOttawa CSR base camp with VaniaChristmas Eve Christmas Day Boxing Day28 29 30 31New Years Eve!2010 January 2010Monday Tuesday Wednesday Thursday Friday Saturday Sunday31 1 2 3New Year's Day4 5 6 7 8 9 10Burlington MC Base Camp with DanCalgary CSR Base Camp with EllenLondon Membership Consultant base camp with LindsayOttawa Membership Consultant base camp with VaniaRichmond Hill Membership Consultant base camp with DavidToronto CSR base camp with Andrea Toronto GLPT Institute11 12 13 14 15 16 17Burlington GLPT InstituteCalgary Membership Consultant base camp with EllenLondon CSR base camp with LindsayOttawa CSR base camp with Vania Ottawa GLPT InstituteRichmond Hill Personal Trainer Base Camp with DavidToronto Membership Consultant base camp with AndreaNew Brunswick All Associate Base camp with Melody18 19 20 21 22 23 24Burlington CSR Base Camp with DanCalgary Personal Training base camp with EllenLondon Personal Training base camp with LindsayRichmond Hill CSR Base Camp with DavidPT Base CampToronto25 26 27 28 29 30 31

GoodLife Holiday Party Dates and LocationsThe Holiday Party season is fast approaching; don’t forget to SAVE the DATE! You don’t want to miss this year’s Party!Please review the following chart detailing the upcoming GoodLife Holiday Parties. Your Holiday Party Coordinator will becontacting their regions mid October with more details and information. In addition, please review “Holiday PartyProcedures” below. If you have any questions, please don’t hesitate to contact your Holiday Party Coordinator anytime!(Contact information is located below)Holiday Party Coordinator Region and Clubs Date VenueSacha Bates Ottawa: Ottawa Clubs, Brockville Fri Dec 4 2009 Crowne Plaza HotelSacha Bates Winnipeg: Winnipeg Clubs Fri Nov 20 2009 Clarion HotelSacha BatesKitchener/Waterloo: Kitchener, Cambridge, Waterloo, Sat Nov 21 2009 Bingeman'sMilton, Woodstock, Guelph, GeorgetownSacha Bates Wasaga Beach Club Sat Nov 28 2009 Boston PizzaMelissa Ross London: London Clubs, Chatham Clubs, Home Office Fri Dec 4 2009 London HiltonMelissa Ross Belleville Club Sat Dec 12 2009 Dinkel’s RestaurantMelissa Ross Kingston: Kingston Clubs Fri Dec 18 2009 Fanatics Sports BarMelissa Ross Stratford Romeo Club Sat Dec 12 2009 Keystone AlleyMelissa Ross Western: Pitt Meadows and Burnaby BC Sat Nov 21 2009 Executive Hotels, Coquitlam B.CMelissa Ross Vernon Club Sat Dec 19 2009 Village Green HotelMelissa Ross Sarnia Club TBA TBAMelissa Ross Windsor: Windsor Clubs Nov 21 2009 City Beer MarketTara Bates Calgary: Calgary, Airdrie, Lethbridge Sat Nov 21 2009 Ramada HotelTara Bates St Catharines: St Catharines/Niagara Falls Clubs Sat Nov 21 2009 Americana Conference Resort and SpaTara Bates Hamilton: Burlington, Hamilton & Grimsby Fri Dec 11 2009 Sheraton Hamilton HotelTara BatesToronto & GTA: Toronto, Mississauga, Etobicoke and Sat Nov 14 2009 Renaissance Downtown Toronto HotelOakville ClubsTara Bates Durham: Oshawa, Ajax, Cobourg, Bowmanville Fri Dec 4 2009 Ajax Safari Bar & Grill

Tara BatesNorth Toronto: Richmond Hill, North York, Markham, Sat Dec 12 2009 Sheraton Parkway Richmond HillAurora ClubsTara Bates Huntsville Club Fri Dec 11 2009 Huntsville Deerhurst ResortTara Bates North Bay: North Bay Clubs Sat Dec 5 2009 Davedi ClubTara Bates Sault Ste Marie Sat Dec 12 2009 Docks Riverfront Bar & GrillTara Bates Sudbury: Sudbury Clubs Fri Nov 20 2009 Sudbury Holiday InnTara Bates Victoria Club Sat Dec 12 2009 Canoe Brewpub, Marina & RestaurantTara Bates Newfoundland: St John's Clubs Sat Nov 28 2009 CLB ArmoryCallie DeCoeli/Tara Bates Fredericton: Fredericton Clubs, Nubody’s Clubs Sat Dec 5 2009 Delta HotelCallie DeCoeli/Tara Bates Nova Scotia: Halifax, Nubody’s Clubs Sat Dec 12 2009 World Trade & Convention CentreCallie DeCoeli/Tara Bates New Brunswick: Saint John East, Quispamsis, Nubody’sClubsFri Dec 4 2009 Delta BrunswickHoliday Party Procedures:Posters & Email Invitations:All associates are invited to the Holiday Parties. Posters will be arriving to your club mid- to late October. Please put the poster in a common staff area (not the clubfloor area). Associate email invites will be sent to all goodlifemakesiteasy.com email accounts, as well as main club email addresses, to personally invite all of yourassociates. This includes Home Office Associates, Group Exercise Instructors, GoodLife Cleaning Staff, Temps and Volunteers.Wristbands & I.D Policy:Wristbands will be distributed at the venue upon RSVP check-in to those associates and guests that have RSVP’d and are of legal drinking age. Please ensure validphoto I.D. is brought by all associates and guests, as onsite staff will be checking I.D if an associate or guest is suspected to be less than 19 years of age.RSVP Policy & Procedures:Everyone must RSVP if they are attending the party as food and additional items are ordered for the specific amount of people signed up. Upon arrival to the venue,the associate will be asked to sign in at their party as a way of tracking RSVP attendance. Remember, people often show up at the venue without reserving a spot,which results in a shortage of space and food. Please keep this in mind:

• RSVP Sign-Up Sheet: Club Administrators please use the attached sign-up sheet to keep a list of those associates who will be attending. ClubAdministrators must email the club’s completed list to your designated coordinator on or before the date you are given by your coordinator.Everyone must check in upon arrival or risk being charged as a no-show.• Associates and Guest Policies:>FULL-TIME ASSOCIATESFULL-time associates and their guests are invited to attend their regions Holiday Party for FREE as a way to show GoodLife’s appreciation andthanks. We ask that each associate and guest submit a $40 per person cheque as a “hold” which will only be cashed if they do not show up torecoup costs. A communication will be sent from your Holiday Party Coordinator once reconciliation has occurred and instructions on how toproceed with any no shows etc. will be detailed. Any/all cheques are to be shredded or returned to the appropriate associate if there are noissues pending after the party.IMPORTANT:>PART-TIME ASSOCIATESPART-time associates are invited to attend their region’s Holiday Party for FREE and if they would like to bring a guest, the guest must pay a fee of$40 which should be submitted to the designated Club Manager or Club Administrator. Again the part-time associate must also submit a $40cheque as a “hold” for themselves which will only be cashed if they do not show up to recoup costs. A communication will be sent from yourHoliday Party Coordinator once reconciliation has occurred and instructions on how to proceed with any no shows etc. will be detailed. Any/allcheques are to be shredded or returned to the appropriate associate if there are no issues pending after the party.***Please designate a Club Manager or the Club Administrator to collect cheques for the guests of part-time Associates. After the party, the finalsign up/registration sheet needs to be sent to your Holiday Party Coordinator for reconciliation. Clubs will be charged for all no-shows and for theguests of part-time associates. The list of no-shows/guests of part-time associates will be sent to your Club Manager so that they can verify thelist, cash the appropriate cheques and hand the rest back to associates (or shred).• Please do not send any “hold” cheques or guest of part-time associate cheques to Home Office until your Holiday Party Coordinator sends you“next steps” instructions after the party is complete.• All cheques are payable to GoodLife Fitness Clubs.Holiday Party Coordinator Sudbury: Sudbury Clubs Cell Phone Number Office Phone NumberTara Bates tbates@goodlifefitness.com 416- 428 -0863 416 -921 -9181Sacha Bates sbates@goodlifefitness.com 416 -458- 6664 416 -536-9849Melissa Ross mross@goodlifefitness.com 519- 280 -7826 800-790-9269 Ext. 478Callie DeCoeli- Nubody’s cdecoeli@nubodysfitness.com N/a 902- 468-8920 Ext. 235

INTERNAL JOB POSTINGS1. Fitness Manager – Ottawa2. Fitness Manager – North York, Toronto, Richmond Hill, Calgary, Aurora, London, Oshawa3. General Manager - London Westmount LCL, Mississauga Millcreek Coed, Saskatoon(new club), Calgary Country Village LCL, Calgary Canyon Meadows Coed, Toronto EatonCentre South Coed4. Assistant General Manager - Toronto Mount Pleasant, Calgary Huntington Hills, NorthYork Willowdale, Ottawa Barrhaven, Ottawa Rideau Centre, Georgetown LCL, NorthYork Don Mills, Vaughan, St. Catharines

Job Posting #1Position: Fitness ManagerLocation: OttawaContact: Please apply to Stacy Fursman at sfursman@goodlifefitness.com.Summary:A Fitness Manager is responsible for generating revenue through the sales of Personal Trainingand ensuring that the personal training team is providing quality, results-oriented programmingto clients while motivating and inspiring them to achieve performance and fitness objectives.Why GoodLife Fitness?Career Advancement: Opportunities for advancement include: Personal TrainerRegional, Personal Trainer Divisional Manager, Director and Vice President.Initial and Ongoing “Sales” Training: Receive paid training at GoodLife’s ‘base camp’ tostudy fitness, leadership, business, sales and service to become knowledgeable, andconfidentPerformance-based Income and Incentives: Every Fitness Manager receivescommissions, bonuses, employee discounts, a Complimentary GoodLife Fitnessmembership and chances to win fantastic monthly sale incentives.Your Role:Ensure a high standard of professionalism and programming within the personal trainingdepartmentAssist the General Manager in ensuring that the personal trainingdepartment meets revenue goalsRecruit, select, train, develop, coach, discipline, and manageperformance of Personal TrainersComplete all planning, scheduling, paperwork, workbook,and reports within specified deadlinesConsistently update health and fitness knowledgethrough workshops, certifications and seminars

Your Talents:Strong knowledge of the Health and Fitness IndustryExcellent written and verbal communication skillsCustomer FocusedExcellent organizational skillsAbility to fully understand and embrace the company cultureRelated Degree or Diploma in Exercise Science/Physical EducationCan Fit Pro Personal Trainer CertificationC.P.R. and First Aid Certification

Job Posting #2Position: Fitness ManagerLocation: Fitness Manager – North York, Toronto, Richmond Hill, Calgary, Aurora, London,OshawaContact: Please apply to Louise Kyprianou at lkyprianou@goodlifefitness.com or (905) 301-5091.Summary:A Fitness Manager is responsible for generating revenue through the sales of Personal Trainingand ensuring that the personal training team is providing quality, results-oriented programmingto clients while motivating and inspiring them to achieve performance and fitness objectives.Why GoodLife Fitness?Career Advancement: Opportunities for advancement include: Personal TrainerRegional, Personal Trainer Divisional Manager, Director and Vice President.Initial and Ongoing “Sales” Training: Receive paid training at GoodLife’s ‘base camp’ tostudy fitness, leadership, business, sales and service to become knowledgeable, andconfidentPerformance-based Income and Incentives: Every Fitness Manager receivescommissions, bonuses, employee discounts, a Complimentary GoodLife Fitnessmembership and chances to win fantastic monthly sale incentives.Your Role:Ensure a high standard of professionalism and programming within the personal trainingdepartmentAssist the General Manager in ensuring that the personal trainingdepartment meets revenue goalsRecruit, select, train, develop, coach, discipline, and manageperformance of Personal TrainersComplete all planning, scheduling, paperwork, workbook,and reports within specified deadlinesConsistently update health and fitness knowledgethrough workshops, certifications and seminars

Your Talents:Strong knowledge of the Health and Fitness IndustryExcellent written and verbal communication skillsCustomer FocusedExcellent organizational skillsAbility to fully understand and embrace the company cultureRelated Degree or Diploma in Exercise Science/Physical EducationCan Fit Pro Personal Trainer CertificationC.P.R. and First Aid Certification

Job Posting #3Position: General ManagerLocation: London Westmount LCL, Mississauga Millcreek Coed, Saskatoon (new club), Calgary CountryVillage LCL, Calgary Canyon Meadows Coed, Toronto Eaton Centre South CoedContact: Please apply to Wayne Wagg at wwagg@goodlifefitness.com or (613) 848-3050.Summary:As a key player in the organization the General Manager is responsible for maintaining a clean, friendly,professional, and profitable fitness facility.Duties and Responsibilities:• Responsible for the financial management of the club to include achieving all clubrevenue and EBITDA goals in addition to controlling expenses• Sell memberships and ensure individual and group revenue goals are achieved• Direct the sales team, analyze performance, create strategies, inspect performance andcompletion of assignments• Attend community events and meetings• Report to Divisional Manager and home office• Meeting with department heads to decide strategy and direction for departments• Ensure all sales tools, systems, and resources available are used by all associates• Responsible for the recruitment, selection, training, development, and performancemanagement of all associates• Ensure club programs adhere to company standards to include personal training, childminding, group exercise, tanning and pro shop• Ensure implementation of all member retention strategies• Consistently handle member concerns with professionalism• Recruit, hire, and train new associates• Design and lead club meetings• Ensure ongoing equipment and facility maintenance• Ensure club cleanliness through weekly White Glove testand daily facility audits

• Maintain a high level of communication and teamwork to ensure successful operations• Complete weekly reporting as requested by Divisional Manager• Support and implement GoodLife programs and services• Administer Health and Safety programs and policies• Implement and adhere to formal disciplinary procedures• Continuous learning – General Manager Black Belt• Complete club administration tasksQualifications:Education: Degree or Diploma in Business or Management; WHMIS, First Aid, CPR Certification;Can Fit Pro and LMI certification is a strong assetKnowledge, Skills and Abilities• Exemplary leadership, written and verbal communication skills• Excellent time management, planning and organizational skills• Superior influencing and coaching skills• Ability to mentor, problem solve, manage change and consistently act as a role model• Ability to establish and maintain professional working relationships with all levels of theorganization• Ability to fully understand and embrace company cultureExperience• Minimum 1 year as an Assistant General Manager with GoodLife• 2+ years success in a management role• Proven success in leading, training and motivating teams• Success in exceeding individual and team sales goals• Previous management experience in the fitness industry a strong asset

Job Posting #4Position: Assistant General ManagerLocation: Toronto Mount Pleasant, Calgary Huntington Hills, North York Willowdale, OttawaBarrhaven, Ottawa Rideau Centre, Georgetown LCL, North York Don Mills, Vaughan, St. CatharinesContact: Please contact Sylvia Brown at sbrown@goodlifefitness.com.Summary:An Assistant General Manager is responsible for assisting the General Manager with the daily operationof our fitness facilities, ranging from payroll, to hiring, to overall customer satisfaction, with a focus onsales management. They also are responsible for planning and executing member retention activities.Why GoodLife Fitness:Career Advancement: Opportunities for advancement include General Manager,Divisional Manager and Vice President.Initial and Ongoing “Sales” Training: Receive paid training at GoodLife’s ‘base camp’ tostudy fitness, leadership, business, sales and service to become knowledgeable, andconfident.Performance-based Income and Incentives: Every Assistant General Manager receivescommissions, bonuses, employee discounts, a Complimentary personal fitnessmembership and chances to win fantastic monthly sale incentives.Your Role:Lead a team of highly motivated staffDrive sales at the club levelDevelop, train, and coach Customer Service Representatives, MemberAmbassadors and Child Minding associatesEnforce best practices to ensure that our members stay happyand thrilled with our services.Your Talents:Strong sales and customer service orientationSeasoned coaching skillsStrong communications skillsPrevious experience with hiring and trainingA post secondary degree is recommended but adrive to succeed is essential!

NEW CLUB OPENINGSGoodLife is Growing and We Need You!Burnaby, BC- Club opens January 5, 2010, Membership Showroom Now OpenOttawa Tenth Line, Ont - Club opens February 2010 , Showroom Now OpenLondon Southdale, Ont - Club opens February 2010 , Showroom Now OpenEdmonton, AB - Club opens March 2010, Showroom Opens December 7, 2009Winnipeg Portage & Main, MB - Club opens in March 2010, Showroom Opens January 2010We're expanding nationwide and are looking forfounding Members for the locations listed above.Who do you know that's been waiting for a GoodLifelocation to open near them?With the addition of these new clubs, several careeropportunities are available.For more information about these newclubs please call 1-877-631-CLUB (2582)or email: newclubs@goodlifefitness.com

Squash Player Brings Home Medals from Pan American ChampionshipsMechanical issues with their aircraft and the fact they had to compete 3,000 metres above sealevel did little to inhibit Parkdale's Tara Mullins and the rest of the Canadian women's team atthe Pan American squash championships from Oct. 17 to 24.Mullins, 32, led the Canadian women's team at the Ambato, Equador event with a silver medalin singles play, followed by another silver medal in the team event.The new hardware brings her international medal count total to three.The reduction in air pressure at 10,000 feet above sea level made for bouncier balls and shorterbreaths out on the court, which added a different dynamic for many of the attendees."It's a big difference playing at a higher elevation, you can definitely feel it. You get windedquicker," said the McGill University commerce graduate who relocated to Toronto a decade agoto pursue a pro squash career. "The balls bounce a lot higher and it's harder to hit your target,in terms of finding your length on the court, but everybody's in the same boat so you kind ofjust have to accept it."Well, almost everybody was in the same boat. Mexico, winners in the team and individualevent, trains regularly in high altitude, which essentially left much of the rest of the field at aslight disadvantage.Mullins, the director of squash at six Toronto area Good Life Fitness locations, takes somesolace in giving up the gold medal to the tournament's top seed, Mexico's Samantha Teran."She's a tough opponent, she keeps you under a lot of pressure," she said."I came off exhausted and said 'Well, you know what, she was the better player that day.'"The Canadian squad, which also includes Montreal's Alexandra Normand and Ottawa'sSamantha Cornett - whom Mullins defeated in pool play earlier in the tournament - won itssemifinal matchup against Brazil, going three straight sets before running into Mexico again inthe final. Canada lost in the final 2-1.The recent showing doesn't qualify Mullins or the Canadian team for anything, nor does itimprove on any international rankings, but it does increase the amount of funding the team willget in the future.

Mullins, a bronze medalist at the last two Canadian championships, receives some backing fromBlack Knight and Ashway, but the majority of the costs associated with attending such premiersquash events is almost "100 per cent out of pocket".The economy of late hasn't helped matters any either."With the economy right now it's pretty tough with the tournaments that are out there, a lot ofthem are dropping off the international tour, so it's difficult to keep your ranking up."She plummeted from 51st in the world last year to her current ranking of 70, partly becausethere are fewer rankable events on the Women's International Squash Players Association tour.Sean Durack – InsideToronto.com

Refer a friend and earn up toRe-introducingGoodLife’s Referral Program.Did you know you can earn up to $1000 (depending on the Province)by referring someone to build their careerwith GoodLife Fitness?Simply email careers@goodlifefitness.comProvide us with your name, primary phone number and email addressalong with the name, primary phone number and email addressof your referral and let our recruitment team do the rest!In order to qualify, potential candidates must work for GoodLife Fitness for a minimum of 3 months.Those who refer a friend or family member must complete all forms prior to the candidates first interview.PEOPLE DEPARTMENT

SPEAK OUT! SUBMISSIONS:At GoodLife we welcome our Associate’s feedback and suggestions, and our Speak Out! program is oneforum where Associates can choose to anonymously express ideas, opinions, recommendations andqueries. If you supply your email address, you are guaranteed a response. After the reply, the PeopleDepartment forwards ideas to the right channel, helping to ensure that every Associate’s voice is heard.Each eNewsletter we will publish some common submissions and answers, much like our MemberSuggestion Boards at the club.If you would like to make a submission to Speak Out!, please sign on to the CARE home page, and clickthe Speak Out! logo.Submission: Nothing to suggest! I love working for GoodLife!Submission: I, as well as other Associates, am extremely impressed with the packages that have beenput together for Length of Service Awards, New Home Office Associate Welcome Packages and NewMember Welcome Packages via email.These are all great steps that are not only truly appreciated by the individual’s that receive them butthey also help with creating a positive, professional reputation for GoodLife!Kudos to all of those involved in the above mentioned items; your hours/months of hard work havebeen well worth it!!Thanks again!Submission: GoodLife offers many perks to their employees which is amazing. I feel that it is a hassle toget any of them started due to the fact that when you first start everyone seems too busy to help youout, and as a new Associate you do not want to ask these things because, well, you are new. I think wehave great perks and they should be more talked about to new Associates.Answer: The Associate Relations Team here at GoodLife Fitness has recently implemented a newWelcome Package for all new Associates. This package includes information about many of the greatperks GoodLife offers: your free three month Associate membership, information regarding ourEmployee Assistance Program, information regarding insurance discounts from Stevenson & Hunt,Length of Service Recognition Rewards, future career opportunities within the company and informationregarding family gift memberships.

You have brought up an excellent point as new Associates can feel quite intimidated with everythingthat is going on in their first few weeks. However, we feel that this Welcome Package is a great way fornew Associates to be able to take home all of this important information that they can review on theirown time.

Christmas Day and New Years Day are StatutoryHolidays in ALL provinces!Boxing Day (Dec 26 th ) is a Stat Holiday in Ontarioonly.Home OfficeThe following will take place for Home Office, including the Member Experience Dept, over the Holidays:• Close at 1pm on Thursday December 24 th• Closed on Friday December 25 th• Closed on Monday December 28 th• Close at 3pm on Thursday December 31 st• Closed on Friday January 1 st_____________________________________________________________________________________Here is some important information regarding the Stat Holidays coming up in December:Substitute Day Off for General ManagersGeneral Managers must take a substitute day off with pay because Boxing Day falls on a day they normallyhave off. General Managers can take Monday December 28 th off although if they have to be working in theclub that day they can take their substitute day off in February or March; General Managers are notpermitted to take the substitute holiday in January. The substitute day must be taken no later than March26 th .Your ScheduleYou must make appropriate changes to your schedule for the Stat Holidays! It’s important to have staffcoverage on the Stat holidays if your club is open but you will schedule less Associates than usual. Pleasespeak with your Divisional Manager about your scheduling and if your club has Child Minding, what hours itneeds to be open.Personal TrainingPersonal Training is NOT permitted on Stat holidays. Please do not schedule any sessions onDecember 25 th and January 1 st ; if it’s scheduled you must un-schedule it. Personal Trainers in Ontariomust not schedule any sessions on December 25 th , 26 th and January 1 st .Group Ex ClassesGeneral Mangers, please work with your Group Ex Regional to find out what Group Ex classes will berunning.Public Holiday PayPublic holiday pay is designed so that Associates receive wages for having a day off because of a statutoryholiday. Associates who qualify can take stat holidays off work and be paid public holiday pay.Who Qualifies for Public Holiday Pay?Associates qualify for public holiday pay unless they don’t work:• Their entire regularly-scheduled shift before or after the public holiday; or• Their entire shift on the public holiday if they agreed or were required to work that dayQualifying full-time and part-time Associates receive holiday pay whether they work or not on the statholiday.In Ontario, Manitoba and Quebec it does not matter how recently an Associate was hired or how many daysthey worked before the stat holiday. In Alberta, Associates must have worked for at least 30 days or shiftsin the year before the holiday. In B.C. Associates must be employed for at least 30 days and worked on atleast 15 of the 30 days before the stat holiday. In New Brunswick Associates must have worked for at least90 days in the 12 months before the holiday. In Nova Scotia Associates must be entitled to receive pay forat least 15 of the 30 days before the holiday. In Newfoundland Associates must be employed for at least 30days prior to the holiday.

How much Pay do Associates receive?Hourly Associates will be paid:• Public holiday pay for the day plus 1½ times the regular hourly rate for each hour workedSalary Associates will be paid:• Their regular rate for the hours worked and a day off with public holiday pay no more than threemonths after the public holiday.If a salary Associate works 4 hours on a stat holiday instead of a full 8 hour shift, they will receive 4 hoursoff with pay on another day within 3 months of the stat holidayPay for Stat Holidays not workedSalary and hourly Associates that don’t work the stat holiday will receive public holiday pay for that day.SAMPLE schedule for a full time salary Associate in Ontario not working on December 25 th and 26 th – The2nd week would be a normal work weekThurs 24 Fri 25 stat Sat 26 stat Sun 27 Mon 28 Tue 29 Wed 30offPaid dayoffPaid dayoffwork work work offSAMPLE schedule for a full time salary Associate in Ontario working on December 25 th and 26 th :Thurs24Fri25StatSat26StatSun27Mon28StatTue29Wed30Thurs31Off work work work work work off workFriJan1StatPaidDayOffSatJan2PaidDayOffSunJan3PaidDayOffMonJan4TueJan5WedJan6off off workQuestions?If you have any questions regarding the Stat Holidays in December please contact Chenelle Thibodeau inthe People Dept at cthibodeau@goodlifefitness.com

MY NEW BOOKI am excited that my new book The Real Sexy, Smart and Strong was launched in bookstoresand on-line across North America in September. Before the end of the month, it was ranked aninternational best seller. I want you to know that in the book acknowledgements, I wrote adedication to you!I wrote this book to help you be better at your job. I wrote it to help our Members. I wrote it tolay out a path for all Canadians to have the opportunity for:- higher levels of vital energy- a body that is physically stronger- enhanced mental agility- increased confidence and a greater love of life- EVERY aspect of their lives enriched- the motivation to exercise for a good life for the REST OF THEIR LIFEEach of our clubs has a special display of my book. When you purchase a copy you get a coolReal Sexy, Smart and Strong T-shirt. Just as importantly, you will be giving back because allproceeds will be donated to a world-class autism research team named after my daughter Kileethat is being hailed internationally for their ground-breaking work. My quest is to find thecause and cure for this devastating condition, affecting 1 in every 91 children worldwide. Giventhese odds, in your lifetime, you will probably know someone who is affected by autism too.Thanks to those of you who have already purchased my book. I love receiving your notes andfeedback. Thanks for your help!PatchP.S. Check out my new microsite at www.davidpatchellevans.com.

TO: All Club Associates, DMs, GMs, VPsFROM: Home Office AccountingDATE: July 27, 2009SUBJECT: New Patch Bucks/Mo MoneyPRIORITY: ImportantNew Patch Bucks/Mo MoneyWe are pleased to announce that we are improving the Patch Bucks and Mo Money recognitionprograms. Actually, the programs haven’t changed; we are just changing the Patch Bucks and MoMoney, themselves. As of July 1, the Patch Bucks and Mo Money programs were combined intoone program and one coupon. The New Patch Bucks/Mo Money combines the benefits of bothprograms into one while making it more cost effective and efficient.The New Patch Bucks/Mo Money has the following features:Used to recognize outstanding performance.Still redeemed for the same products and services provided by GoodLife as per currentGoodLife policy which is now listed on the back of each coupon.Has Patch and Mo Hagan’s picture on each oneFront of the coupon will have the denomination and will be different colours for eachdenominationWill expire each year on June 30 th but will still be allowed to be used at the next CanFitProconference.Have unique serial numbers.Have fields on the back that must be completed upon issue and prior to use.General Managers will receive $70 in Patch Bucks/Mo Money for every 1,000 PAPmembers on a monthly basis to be distributed the following month.Regional Trainers will receive a set dollar amount quarterly, as determine by the FitnessTraining department, to distribute to instructors for outstanding performance.Current/old Patch Bucks/Mo Money usage:You can still use any old Mo Money that you have until December 31, 2009.You can use any Patch Backs that expired June 30, 2009 until December 31, 2009. So, do notreturn your expired Patch Bucks to Home Office Accounting for credit until January 2010.Later this year we will be working on a plan to replace all existing and old Mo Money with thenew Patch Bucks/Mo Money on a dollar for dollar basis. More details and instructions will followthis fall.A few reminders:Patch Bucks/Mo Money have no cash surrender value. You will only be reimbursed for theamount of Patch Bucks and/or Mo Money received or the amount paid for the uniform,

whichever is less. If you include more Patch Bucks/Mo Money than is needed for the cost of theuniform including shipping, then you will not receive the cash back for the difference.The Patch Bucks/Mo Money Payroll Reimbursement form is only to be used for reimbursementof Adidas Uniforms.The new uniforms were launched July 13 for some positions. Refer to the July 4, 2009eNewsletter for further details or the Adidas website as of July 13 or after.Details of the allowable use of the New Patch Bucks/Mo Money can be found on the back of theNew Patch Bucks/Mo Money or in Public Folders – All Public Folders – Club AdministratorForms.Patch Bucks/Mo Money are non-transferable and for GoodLife and its affiliates’ associatesonly.If you have any questions regarding Patch Bucks, Mo Money usage, please emailaccounting@goodlifefitness.com.Thank you,Zena Nurse,Manager of General Accounting

TO: General Managers, Assistant Managers, Member Care Managers and CustomerService RepresentativesFROM: Member Experience DepartmentDATE: November 5 th 2009SUBJECT: Tanning Education WebinarsPRIORITY: HighClub Associates – Tanning Education WebinarsWe have some exciting news to help increase your Indoor Tanning knowledge. In the past wehave offered Smart Tan Certifications Certifications through GoodLife Fitness. At this pointthese Certifications will be offered through Uvalux International during their Regional Trainings.Dates, times and cost will be communicated through your personal goodlifemakesiteasy.comaccount as well as the E-Newsletter if you wish to take part!We are now offering Customer Service Representatives and Assistant General ManagersTanning Education Training Calls! We will be running these calls on the first business day ofeach month, next 2 options are: Tuesday December 1st 2009 and Monday January 4th2009 (Because of the holiday on the 1st). The call will be a webinar format where you will beable to see the presenters navigate through the presentation to keep you on track and learningevery step of the way while on the conference call number provided upon registration. Eachcall will be 75 minutes in length and you can take part at your home club.It is mandatory that every new Customer Service Representative participate in the TanningEducation Training Call prior to attending Customer Service Representative Base Camp. If youare a current associate and have already attended Base Camp you are welcome to join thetraining call. The most exciting news is that this training is FREE for all associates!If you have already attended a Smart Tan Certification you do not have to take part in this call,your certificate is still valid and highly looked upon.To ensure that your associates are registered properly and prepared for the upcoming trainingplease read and follow the instructions below:- One you have selected the proper date off the Training Calendar- located on PublicFolders under People Department > Training & Development > Base Camp or SharePoint (Training & Development Section). Fully complete the proper position ‘RegistrationForm’ and save the registration form on your computer for future use. The Base Camp‘Registration Forms’ can be found on Public Folders under People Department>TrainingDevelopment>Base Camp. * Registrations sent without the proper Registration Form willnot be accepted. Registration deadlines are 1 week prior to the date of the phonetraining.- Once the registration form is complete, please send an email with the proper form to

training@goodlifefitness.com . Training and Development will confirm your registration(s)with a receipt confirmation email within 24hrs.- Confirmation details will be emailed 3-4 days prior to the actual training day. Detailsinclude call number, time, agenda, confirmed attendees, and other important informationsuch as expectations etc. Please make sure that the information is printed and reviewedwith the associate to ensure the details are fully understood.- If your associate has already attended a Base Camp and will be returning to participatein an additional Tanning Education Phone Training or taking part for the first time pleaseregister as you would above.Thank you

Bonus/Commissions Payment DatesThe bonus/commission payment schedule for the remainder of 2010 fiscal year is providedbelow.Bonus/CommissionMonth End Commission Pay Date Monthly Bonus Pay DateOctober 2009 November 20, 2009 November 20, 2009November 2009 December 18, 2009 December 31, 2009December 2009 January 29, 2010 January 29, 2010January 2010 February 26, 2010 February 26, 2010February 2010 March 26, 2010 March 26, 2010March 2010 April 23, 2010 April 23, 2010April 2010 May 21, 2010 May 21, 2010May 2010 June 18, 2010 July 2, 2010June 2010 July 30, 2010 July 30, 2010We are committed to paying bonuses and commissions as quickly as possible following theperiod they are earned. The calculation of the amount is dependent on various processes forgathering data as well as cut off days for payroll to ensure adequate time for the payrollprocessing to be accurately completed. Sometimes there will be months where the pay dateswill not allow for the bonus to be paid in the month following the bonus cut off date. Whenthis happens you will note that the payment will always be early the following month. Weapologize for this happening and we continue to review processes and systems in the hope thatwe will be able to prevent this when possible.We are hopeful having advance notice will allow you to prepare for the timing of thepayments. If the schedule creates a financial hardship you are unable to overcome pleasespeak to your immediate supervisor about arranging an advance.Please contact Lori Willson at lwillson@goodlifefitness.com or (519) 661-0190 ext. 224 if youhave any question or comments.Sincerely,Jane and the Operations VPs

Hiring Child Minding Associates_____________________________________________________________________Important ReminderIn order to ensure GoodLife meets employment standards regulations and provides consistentand conscientious first impressions, it’s critical that the following procedures are consistentlyfollowed when hiring new Child Minding Associates.These procedures are in place to protect both GoodLife and the applicants; there are noexceptions to this policy.The following steps must be adhered to when offering employment to a Child MindingAssociate:1. The offer is made to the applicant, stating that they will be accepted as a GoodLife ChildMinding Associate after successfully clearing the criminal background check;2. The BackCheck consent form is completed in full and the consent sections are signed by thecandidate;3. The results of the background check will be communicated to the club within two‐threebusiness days;4. When the candidate is cleared for employment, they are provided with the employmentcontract to review and sign;5. Upon successful completion of these steps, they may begin their employment withGoodLife.______________________________________________________________________________BackCheck ProcessIf you require further information about the BackCheck process, please review the section on‘Criminal Background Checks’ in the ‘Health & Safety Program Guide’ (available on PublicFolders under ‘Health & Safety’).QuestionsIf you have any questions about the background check process, please contact Rob Duncan atrduncan@goodlifefitness.com or (416) 536‐9849.If you have any questions about employment contracts and the hiring process, please contactyour Associate Relations Representative.

Club “Yellow” BinderAttention Club Managers (GM, AGM, MCM, FM) and Club AdministratorsPlease note the Yellow Binder, ordered through FLOW, is a REFERENCE binder to be kept in your clublibrary.When a new associate is required to read the Yellow Binder in order to learn about their role andanswer questions from the New Associate Training Workbook, the associate signs the binder out fromthe club library and then returns it when finished with the assignment.Associates are NOT to be given their own copy of the Yellow Binder.Club should NOT have more than 2-3 copies on hand and should NOT be ordering more than 3 copies fortheir location.Please note on FLOW, the following description is contained with the Yellow Binder order:Reminder of the "Club Library" System for Yellow Manuals:These are to be "checked out” and returned to the Club Administrators "Club Library". Youshould have a library of about 3 Yellow Binders that new associates can borrow for their firstweek on the job in order to complete their Base Camp Prep Package, and then after Base Campit should be returned to the library. Associates are NOT to keep these Yellow Manuals.Should you have any questions, please speak contact the People Department Administrator – MelissaRoss (mross@goodlifefitness.com) or FLOW Administrator Laurie Trevithick(ltrevithick@goodlifefitness.com).1

Great News for GoodLife and Can-Fit-Pro!!GoodLife Fitness and Can-Fit-Pro are excited to announce that we have established a partnership toprovide CPR training for all GoodLife Associates across Canada!Ensuring that our Associates are properly trained and hold current certification is essential to providing ahigh level of safety in our clubs, and we are committed to maintaining a safe environment for ourMembers and Associates.Responding quickly and effectively to emergencies is a critical factor in contributing to a positive outcome.Being trained in CPR is essential to provide the high level of safety.We are very excited to be working with Can-Fit-Pro on this important endeavour!A few important points:• CPR Training courses will be comprised exclusively of GoodLife Associates• To ensure an optimal learning experience, there will be a maximum of 20 participants per class• General Managers can work with the PRO Trainer in their area to schedule courses at the mostconvenient times• Associates can use Patch Bucks or Mo Money to help pay for courses!• Registrations MUST be completed using the Can-Fit-Pro website or the special registration formavailable for download from the website – otherwise you will not be able to take advantage of ourspecial partner rateo The website address is http://glf.canfitpro.com and Associates can log in using theirGoodLife email addressBecome a CPR PRO Trainer!Can-Fit-Pro is recruiting CPR PRO Trainers and agencies are available all across Canada. You qualify tobecome a successful CPR PRO Trainer if you possess the following:- Current Basic Rescuer CPR Level C- Successful completion of a CPR knowledge and skills assessment- Public speaking and/or adult education teaching experience- Passion, and a thorough understanding of the importance of lifesaving techniquesVisit www.canfitpro.com today to download the CPR PRO Trainer Application package and get startedwith teaching the art of saving lives!

Hello General Managers!I wanted to take a moment to remind you of the new bonus structure for the MembershipConsultant Retention Bonus which was reintroduced July 1 st 2008.Below please find the details of the program, once you have reviewed them, pleasecommunicate this program to your current and new Membership Consultant when they arehired. This is great program, making it easier and faster for Membership Consultant andGeneral Managers to earn $2,000 each. We hope that these changes have helped to increasethe retention of our Membership Consultant.The quick rundown:- MC hits 100% BAM YTD goals for 3 full months = $500 for MC and $500 for GM- MC hits 100% BAM YTD goals for 6 full months = $500 for MC and $500 for GM- MC hits 100% BAM YTD goals for 12 full months and MC and GM complete a Black beltlevel = $1,000 for MC and $1,000 for GMThe Complete Details:Bonus #1: MC in months 1 thru 3 (please note, month one is the first FULL month the MCworks):MC hits 100% or more of their monthly sales goals for months 1, 2 and 3 combinedMC starts the MC Black BeltIf both qualifications are complete at the end of the MC’s third full month, the MC willreceive a $500 bonus. The GM will also receive $500, so long as they are also working ontheir GM Black Belt level.Bonus #2: MC in months 4 thru 6:MC hits 100% or more of their monthly sales goals for months 1 to 6 combinedMC is working on their MC Black BeltIf both qualifications are complete at the end of the MC’s sixth month, the MC will receive a$500 bonus. The GM will also receive $500, so long as they are also working on a Black Beltlevel.Bonus #3: MC in months 6 thru 12:MC hits 100% or more of their monthly sales goals for months 1 to 12MC has completed their MC Black BeltIf both qualifications are complete at the end of the MC’s twelfth month, the MC willreceive a $1,000 bonus. The GM will also receive $1,000, so long as they have alsocompleted their Black Belt level. *NOTE* The GM must work on and complete a new Black

Belt level during the MC’s first year. For example, if an MC starts in Sept. 2009 the GMcannot submit a GM Black Belt level that was completed prior to Sept. 2009. The MC andGM are working on a completing a new Black Belt level at the same time.Question: What if the MC didn’t hit 100% of sales goals for months 1 to 3 and didn’t earn theirfirst $500, but ends up exceeding their sales goals during months 1 to 6?Answer: Great news! If the percentages over sales goals for months 4 to 6 makes up for anyshort falls in months 1 to 3, the MC and GM can earn a total of $1,000 after their 6 th month (thefirst $500 plus the second $500 each).The same previsions apply if the MC didn’t hit their goals for months 1 – 6, but smash theirgoals in months 7 – 12, the overage in sales goal percentages can be applied towards anymonths where they may not have hit their sales goals. This therefore means that MCs and GMscan still earn the full $2,000 bonus.Please note: MCs and GMs need to continue to work at the same club together in order for theGM to qualify for the bonuses.If you have any questions surrounding this change, please feel free to contact Sacha Bates –Recognition and Engagement Administrator at sbates@goodlifefitness.com or 1-416-536-9849or 1-416-458-6664

Month end Processes Nov 2009It is essential that ALL the following processes are completed by the deadline.Please adjust your staff schedules accordingly so this is possible. As GeneralManager, you will be required to ensure the following are completed on the dateindicated. The Club Administrator is responsible for completing the following tasks, butultimately, as General Manager you are responsible for reviewing and signing off eachitem before they are sent in.Accounts Payable without Invoices• Form Folder Locations in Outlook:Public Folders\All Public Folders\Club Administrator Forms\Accounts Payable(Without Invoices) Forms• If you have received supplies or services but have not been invoiced for them yetyou will need to fill out this form and send it to msalkic@goodlifefitness.com by12pm Dec 1. 2009• The actual invoices, once received from the vendor, must still be submitted toaccounting for paymentPro Shop Inventory• New forms with instructions have been placed under:o Public Folders\All Public Folders\Club Administrator Forms\ProShop Accounting Forms• Must be counted and sent to msalkic@goodlifefitness.com by 12pm Dec 1. 2009• You must count everything that is for sale to the members• You must counto All Drinks & Food Items – even if they are in your storage room. Open theboxes or cases and count them.o Garment of the Montho Gym Bags, Dry Fit Tees, SUNDOG Sunglasses – New Member / ReferralIncentiveso Nordic Walking Poles – available at select clubs in October for the UrbanPoling PT Programo Mio Watches – on display & for sale to memberso Group Ex T-Shirts – October Referral Bootho Tanning Lotions & Samples• The paper copy must be signed and sent to Home OfficePDF created with pdfFactory Pro trial version www.pdffactory.com

As part of the month end procedures you must receive all orders into the FLOWsystem that you have been ordered and shipped during that month. To do this:1. Log into FLOW using your username and password2. Click on “P/O Summary”3. Click on the arrows “>>” on the left hand side of the P/O4. Click on the arrows “>>” to reveal more detail5. If everything is OK with the order, click on “Confirm Receipt”Should you have any difficulty, please contact Laurie Trevithick at:1-519-661-0190 ext: 329ltrevithick@goodlifefitness.comIt is also important when ordering through FLOW that you pay attention to how the products aresold. If a product is sold in a case of 4 bottles and you order 4, you will receive 16 bottles. Whenyou review your order, make sure you are getting what you want.Lastly, make sure that you are ordering the correct products that your club uses. Pay closeattention to items that fit in dispensers, sanitary products and cleaning supplies.If you have any questions, please do not hesitate to contact me atrcoulen@goodlifefitness.com.Thank you in advance for completing these procedures accurately and on time. Thanks… RasaPDF created with pdfFactory Pro trial version www.pdffactory.com

CARE User’s ManualHow to record New Release & Team Training Hours; Community EventsHours and Training and Meeting HoursStep 1Log in to CARE as yourself.From the Main Menu under Activities, select Record Actual Hours and Statistics. (You can alsouse the fly out green menu bar as a short way)Fly out greenmenu barHereStep 2Find the name of the Group Ex Instructor and beside it click on Record HoursDate Created: 10/29/2009Created By: Software Application Support, IS Dept.Page 1

CARE User’s ManualStep 3Click on the date from the calendar to record hours, and the Employee Hours Worked for theWeek will display.Step 41 st column, click on the arrow to select a WeekDay (Thursday to Wednesday) from the dropdown list.2 nd column, select the activity under Activity and look for Community Events (Grp Ex Hr), NewRelease & Team Train (Hr), Training and Meeting (Hr) from the drop down list. (You can alwaysuse the hot key to find your Activity by typing the first letter on the keyboard)3 rd column, record your hours under Hours/Units.Click to save your entry.1st2nd3rdDate Created: 10/29/2009Created By: Software Application Support, IS Dept.Page 2

CARE User’s ManualStep 5When the hours are saved it will automatically post to display on the Employee Timesheet.Go to Reports.Select Employee and Labour Reports from the Reports menu.Select a date from the calendar to view for a GoodLife week pay period.Your choice to view, select Timesheets – Weekly or Timesheets – Biweekly (For Payroll)You should view the hours to ensure that the hours are recorded correctly.Example - Timesheets – Weekly ViewExample - Timesheets – Biweekly (For Payroll) ViewDate Created: 10/29/2009Created By: Software Application Support, IS Dept.Page 3

ATTENTION CLUB LEADERS:GM, AGM and MC Uniform ShirtsUnfortunately, we have sold out of some sizes in the uniform shirts sooner than expected. Weare in the process of ordering new uniform shirts; however it will take until the New Year forthe shirts to be made and to arrive in Canada.If you need a uniform shirt and your size is out of stock, please wear a plain black golf shirt orbutton down shirt (black t-shirts are not allowed) until the new shirts arrive.We are very sorry for this inconvenience and will do our best to get the new golf shirts availableas soon as possible.Sincerely,Sue ChambersVP of Operations

Imagine having fighter jets flying over your head while teaching BODYPUMP®. Thatis part of everyday life for Jill Peck, Fitness, Sports and Recreation Coordinator atKandahar Airfield in Afghanistan. Here she tells her story.I find it difficult to share what it's like here. No words seem to suffice. Right now,with the Afghan elections taking place today (26 August), things are very hot. Lastnight, during another full BODYPUMP class, the music and my mic was drownedout by three fighter jets flying over us. The airfield is only about 1 km away from thegym.It sets a different kind of atmosphere, you know? They're flying because there is aneed to be flying to protect us and the troops out there. We get rocket attacks hereabout twice per week. It happens randomly and requires everyone to stop what you're doing - where ever you are - lie facedown on the ground, stay there for two minutes, then go to one of the many concrete bunkers outside.It hasn't happened in any of my classes yet, but it could someday. So, you see, we operate like we're not in a war zone until arude awakening when reality hits you. It's all good though. Everyone is used to it. There's no panic, only routine obedience tothe safety routines to protect ourselves.JilI is married to a Canadian Air Force member and is a mother of a 12-year-old daughter. Jill and her husband James bothteach RPM® and BODYPUMP®, normally at GoodLife in North Bay, Ontario, Canada.

By Shonda Cotton, submitted by Kim Rogers, Group EXercise Regional ManagerSettle in. This may take awhile...I'm home. I'm home from the most physically demanding and exhausting weekend ofmy life. BodyStep training. How did this happen? How did I, someone who used toHATE the gym, someone who was "morbidly obese" (by Weight Watchers standards)become a Pump instructor and now a soon-to-be Step instructor? This is not the path Iexpected. How did I get here?I'll tell you how. I got here through a connection made with a GoodLife instructor over 5years ago.I joined GoodLife in 2004. Actually, my husband 'joined me' as a Christmas present.I had two babies, 1 and 2 years old at the time. I was morbidly obese, weighing in atover 230 Lbs. I was in love with all the wrong foods. And I was sedentary.I started with the Personal Training. Twice a week, I worked out with a lovely personaltrainer. And I hated every second of it. I enjoyed her, but I was constantly checking theclock. When is this going to be over? When does this torture end? Why am I doingsomething I hate so much? I would tell myself I was doing it for my health, for my kids,for my future...whatever it took to keep going. But I still hated it.As I worked out with my trainer, I would see what was happening in the studio. It lookedlike so much fun, but well beyond my level of fitness. I couldn't possibly go in there andmake a fool of myself. No way.After some weeks of watching, admiring, desperately wanting to join in the fun, I tookthe plunge. I don't remember what class it was. I don't remember other participantswho were there. I don't remember the music we worked out to. But I do remember theinstructor. I remember her making me feel welcome. I remember her making me feellike I could do it. And I remember thinking I wanted to be like her. She was warm andwelcoming. She was fit. She was a role model. She was beautiful. I was none ofthese things, but Nicolle embraced me and made me feel like I could be. Nicolle madethe gym a fun and successful place for me, and she helped me get the results I wanted.Eventually, the dread of going to the gym wore off and, the desire to go took over.This journey I have found myself on began with Nicolle 5 years ago. She plowed theway for me. She made it possible for me to choose this particular path. She hasbecome more than an instructor to me. She has become one of my most cherishedfriends and a constant support in my life. Without her, I would not be sitting here in painafter such a demanding yet rewarding weekend. And I would not be craving hercinnamon rolls.

Of course, other instructors have helped me get here too. Laura V has become anamazing friend and mentor despite her initial fear of me (after I accosted heroutside GoodLife one day long ago). Her ability to entertain her participants anddevelop such a strong following is inspiring. Her enthusiasm and energy is contagiousand always leaves me thirsty for more.I have also found a friend in Rhonda. Rhonda's passion and dedication to the programskeeps me honest and on my toes. Her knowledge and support is deep and heartfelt. Iknow Rhonda has my back and she pushes me to be and to do my best.Over the weekend we discussed "connection" a lot. I could tell someweren't understanding why this was such an important element to LMI. But I knew why.I knew the only reason I was sitting in that studio was because of the connection aninstructor made with me all those years ago.I still struggle with my weight. And I am still in love with all the wrong foods. But thefact that I just completed BodyStep training makes these things a little bit more okaywith me.In pain and love,Shonda

On October 20, our very own Bowmanville Mall was so fortunate to haveMisty Tropoli, a Nike elite instructor, for a fundraiser. Misty came to teachthe members, instructors, PTs and young teens about the importance ofself-esteem, esteem, body image and learning to find your inner child. After a brieftalk, we then hit the floor for some fun Body Groove. I was fortunate toteach with this incredible teacher. Misty helped me raise over $450.00toward the GoodLife Children's Foundation.

The 7 AM BODYPUMP class at the Ottawa Queensview location got a "wake up call" withthe PJ-themed Halloween workout! Instructors Nadia Amimi, Andrea Guzzo and traineeKerry Chatburn provided an intense workout that morning that ensured the members thatthey could budget for a few dips into the Halloween candy... guilt free!! WithBODYPUMP, if "you burned it, you earned it!"

If you have such a thing (??), I'd like to nominate Marya Glinos as "instructor of themonth/year" - or at least, I want to pass on my very high praise of her.This past Saturday morning, at the London Life gym, Marya hosted dress-up BodyPUMPand cycling classes, and we had so much fun. It was another stellar example of howMarya (aka Cher, circa late '90s) can infuse her amazing spirit and enthusiasm into herclasses. I don't think any other instructor could have encouraged people to dress up fora class, dress up herself, and then have so much fun with it. She commits! And todemonstrate her chops as an instructor, she was able to lead both classes for greatworkouts without actually doing some of the exercises herself (boots a bit of handicapthere), and without missing a beat. Marya can pull a great workout out of you, with herverbal skills and enthusiasm - a true sign of a superior instructor, I believe.Marya, back row, third from leftIn my books, Marya is the benchmark for how all other instructors are measured. She isALWAYS there, in the moment 100%, making her classes all about the people in them.Marya is not there for her own workout, but to instruct the class. She consistently helps

new people and challenges the old-timers. We always benefit from her depth ofexperience and amazing people skills. Also, Marya never forgets she is a professionaldoing her job. She never disappoints. Marya is certainly a part of the London Life gymfamily.Marya will continue to get me out of bed on Saturday mornings, and make me stay lateof work on Wednesdays.

Submitted by Terri Dermo, Group EXercise Regional ManagerWith Polly Orchard (Zumba Team Leader) as our driving force, we created a City WideContest called “So you think you can dance?” featuring the GoodLife “celebrity” Zumbaand BodyJam instructors. We had classes running all over the city from Oct 31 – Nov17 th with a wrap-up party being held on the 17 th . Members picked up their “Around theTown Dance Blitz” passport cards at participating GoodLife clubs and obtained stampsat each Blitz class. They collected at least 5 stamps to be entered into a draw.We did this to bring more awareness to the Zumba and Jam classes as well asshowcase our great instructor team across the city. Zumba and Jam instructors teamtaught all classes so it was a fun party atmosphere; we offered snacks and prizes at theclasses as well.So far we have sold one membership (from the first Blitz) class, and I’m sure there willbe more to come!

Congratulations to the following Personal Trainers who committed to providing our members with 120+ hoursof World Class Service in the month of October 2009Ottawa Queen St. eric watsonOttawa River Rd. Brenda BanningBrockville Parkedale Carol JodoinMarkham Bullock Mei Yee HsiahOttawa Queen St. Mohamed HakimLondon Oakridge Anna Mary YoderGuelph Stone Rd. Nicole MajidHamilton Jackson Deanne TaylorToronto Plaza Chris TwerdunOttawa Queensview Alina ButunoiOttawa Hunt Club Matthew BrittBrockville Parkedale Dawn Sommerville-PicotteOttawa River Rd. Samantha SauveFredericton Uptown William VenatorSault Ste. Marie Cyndy DunbarToronto Eaton Centre N. Stephen BakerOttawa Walkley Allison WhiteOttawa Place D'Orleans Christopher FudgeFredericton Uptown Nicholas O' HaraWaterloo Mychel HendricksOttawa Vanier Market Stephanie KarlovitsOttawa Queen St. Brendan SmithWaterloo Karin HoogendamOttawa Gloucester Janet AlexanderOttawa Rideau Leslie RobertsonOttawa Queensview Bryan KlukeCalgary CanyonMeadows Evan GereinOttawa Queen St. Ian SuskiHamilton Upper James Joseph NiroDevonshire Billy MoysiukOttawa Queensview Kevin YorkWindsor Tecumseh Luc BernatchezAurora Centre Daniel GrimaldiToronto Plaza Crispin HaskinsToronto Dufferin Marty HeelamHalifax Joseph Howe Dr. Sonya LynkOttawa Hazeldean Rd. Rowan NeufeldHamilton Jackson Michael WatkinWaterloo Kristy BoyerMilton Steeles Sean ZulaufOttawa Hazeldean Rd. Kristie KroesHalifax Joseph Howe Dr. Amanda ShulbaHamilton Jackson Jesse GordaDevonshire Jimmy LebarronWindsor Walker Square Bonnie GrantToronto Union Station Joey ShilloloMississauga Millcreek Rick BennettOttawa March Rd. Wendy BelisleWaterloo Travis ChartersOttawa Queensview Angela BurnsOttawa Hunt Club Ben JohnsonOttawa Queen St. Derek CredicottOttawa March Rd. Tena GallichonOttawa Strandherd Marc CoulombeSudbury Lasalle Troy BeauregardOttawa Rideau Scott JenToronto St. Clair Sang Il JoCalgary Richmond Sq. Nathan HauvilleToronto Coxwell Dupinder SinghHamilton Barton Romy HarburyOakville Hopedale Lindsay BoardmanWaterloo Hillary KantorovichOttawa Hunt Club Samantha ParkerScarborough Morningside Christine KozminskiOttawa Hunt Club Tim WalshOttawa Place D'Orleans Doug StrudwickCambridge Hespeler Jessica CamaraLondon King andWellington Jordon SimmersOttawa Queen St. Jared RosenfeldOttawa Place D'Orleans Renee de LeseleucEtobicoke Valhalla Colin DuncanOttawa Strandherd Steve BriscoeMilton Main Street Gloria BurgerGrimsby Industrial Anthony ComiskyOttawa Queensview Darcy SuretteMarkham Bullock Jaimee TamOttawa Hunt Club Sean YoungOttawa Hunt Club Andreas RuhsHalifax Joseph Howe Dr. Danielle BarkhouseOttawa March Rd. Yuri GusmanisOttawa Rideau Corbin WilliamsOttawa Hunt Club Laura HarperOttawa March Rd. Demetrios AndreadisToronto Plaza Kelly Marinoff-MusovicOakville Hopedale Maree BenschopBowmanville Mall Giraldo FernandezGrimsby Casablanca Rebecca SheaHamilton Limeridge Cassandra CopeRichmond Hill Hillcrest Jeff AmesRichmond Hill Market Jody HernandezOttawa Vanier Market Rita LoBurlington Mall Adam KaniaOakville Town Centre Nick Daymond

1.“120 Hour Club” Associates! Our most important goal is to service our members and to get them results.• Trainers who service 120 plus hours (maximum 176 hours), will have their names placed into a draw for a chance towin 1of 3 payroll bonus prizes of $300.• Eligible trainers will have a maximum of 18 clients.• Trainers receive and extra ballot for each additional, consecutive month they are on the “120 Hour List”!• Clubs previously known as “Alliance” are now included in this incentive$300 Payroll Bonus Winners!1) Troy Beauregard Sudbury Lasalle2) Jessica Camara Cambridge Hespeler3) Christopher Fudge Ottawa Place D’Orleans2. The top 3 Personal Trainers in the company, with the highest # of sessions sold, will each win a $750 payrollbonus!To qualify trainers must have:• A minimum total of 192 sessions• A minimum of 96 hours worked for the month• A minimum average of 50 sessions per agreement• Tie goes to the trainer who has the highest average # sessions per agreement• New criteria: eligible trainers will have a maximum of 18 clients.• Applies to complete sales.• Fitness Managers, Assistant Fitness Managers, Health Specialists, Fitness Manager Specialists, Assistant FitnessManagerSpecialists are exempt from this incentive.$750 Payroll Bonus Winners!1) Honore Levesque Ottawa Rideau Centre2) Mohamed Hakim Ottawa Queen Street3) Charlie Kitts Ottawa Strandherd Crossing3. The next top 18 Personal Trainers, in the company, with the highest # of sessions sold, will win a $250 payrollbonus!(same qualifiers as above)$250 Payroll Bonus Winners!1) Janet Alexander Ottawa Gloucester Centre2) Matthew Britt Ottawa Hunt Club3) Regan Gowing Ottawa South Orleans4) Dupinder Singh Toronto Coxwell

ADAMLost 35 lbs. and decreased body fat by 10%“I feel better, look better andthink quicker than ever before.”

Adam’s Story…What an amazing journey! I’m sure most of you have heard of the “Freshman 15”! I lived an active lifestyle duringmy childhood always having a difficult time gaining weight. Until my first year at university where my diet worsenedand I became inactive resulting in almost a 30 pound gain in weight. Upon graduation, I began my career withHilton Hotels as a Management Trainee and over the years, worked my way up to the position of Assistant HotelManager. Managing in the hotel industry was a blast, every day presenting a new and unique challenge. Theindustry was demanding with long and odd work hours. As such, the last thing I wanted to do when I got home fromwork was go to the gym. I felt as though I was time starved. I mean I had a gym membership, I just could neverfind the time to fit fitness into my busy life. My diet had never been a focus in my life, eating fast food mostly and inthe restaurant at work.About 3 years ago, I stepped out of the hotel industry to complete an MBA in Hospitality and Tourism Managementat the University of Guelph. Upon completion, I was hired to teach in the undergraduate program at the sameuniversity. It was around this time that I became sick and tired of my lack of energy and physical appearance so Icommitted to a handful of sessions with Trevor King at the Burlington GoodLife to help me get into a gym routine.This was my first introduction to personal training. However, since I didn’t see immediate results, I becamediscouraged and stopped going to the gym when my sessions were complete.Almost a year later, I reached a point in my life where I needed more of a life balance. At this point I was stillteaching hospitality management at the University of Guelph. My career had consumed me…I was alwaysstressed, didn’t feel good about the way I looked and especially the way I felt. During the first week of January2009, I sat down with Trevor and committed to personal health and fitness goals. My New Year’s resolution was tobecome athletic again. This would require a serious life change. I committed to train for 1 hour with Trevor 3 timesa week for about 6 months. I started eating healthy and for the first time in my life watched what I ate. I realizedthe importance of cardio and began using the treadmill and elliptical in the gym on my non-training days. Slowly thecardio became more frequent in the gym. Then I decided to sign up for my first 10k race. It was an ambitious goalthat I wasn’t ready for at the time (2 weeks of training) that helped me realize the joy and satisfaction living an activelifestyle can hold. I ran my first 10K in the Ottawa Marathon with 10,000 other runners in 54 minutes. Since thatrace, I have completed other races bettering my time and can proudly call myself a runner. Cardio is no longercardio for me it’s active living….it’s fun. In my spare time, I run the stairs along the escarpment in Hamilton, swim,mountain bike, rollerblade; play tennis and rock climb in a local gym. My next fitness goals are to complete atriathlon and a half marathon. .I have well surpassed my initial goals that I set with Trevor back in January. I lost 35 lbs in weight, decreased mybody fat by 10%, and increased my cardiovascular health, strength, balance, and endurance. I feel better, lookbetter and think quicker than ever before. I have transformed myself in half a year from a sluggish, overweight,depressed person to an energetic, enthusiastic, positive athlete. The best part about getting fit and living a healthylifestyle is the ability to inspire others around me. It’s amazing the impact that I have had on family and friends overthe past few months. I am continually inspiring others to turn over a new leaf and get into the gym to do what I did.I love my life and I am forever grateful to my trainer who helped me with the journey. Thank you Trevor King!

BRYANBefore316 lbs.After206 lbs.A total loss of110 lbs.

Bryan’s Story…When I started this journey in my life I was a different person. Most of my life I have been overweight andnot physically active. For the most part I thought I was happy and excepted that I was overweight and wouldalways be overweight. However as the years went by the weight also piled on. I was no longer overweight.At 316 lbs I was obese. I made several attempts on my own but always failed. Each time I failed I wouldlose more of my confidence and self esteem. After several years of failing I no longer had the confidence inmyself and had given up.I decided to seek out some professional help. After searching for doctors and looking into exercise camps Idecided to try speaking with a personal trainer. On January 9, 2009 I met with a women who has helped mechange my life. Her name is Ranjna, a personal trainer at Good Life Fitness. Within the first 5 minutes ofspeaking with Ranjna I knew that she was the right fit for me.Both Ranjna and I agreed my goals were to lose body fat and build lean muscle. We decided to set my goalweight at 190 lbs and lose 126 lbs. She told me in order to make this work I needed to commit to a 3 days aweek with her, 3 days a week myself doing cardio, and eating a healthy diet. I gave her my word and signedup for an entire year.Working with Ranjna gave me a drive I had never experienced before. The physical results were so nice tosee however the emotional results were even bigger. Each workout with my trainer has given me moreconfidence in myself. My workouts are always personalized week to week. They are never boring andalways a challenge.“Trust your Trainer” I believe putting all my trust in Ranjna is why I am successful today. She has made theimpossible possible. The past 8 months has been so amazing. I feel there is nothing I cannot accomplish. Iam 110 lbs lighter and in the best shape of my life. I am so happy to say that I am a completely differentperson and I believe in myself. The confidence I never had before, I now have. I have a new love forexercise and can see my end goal. I realize now I was not happy with my life before. I just never knew howgood life should feel. For 36 years I was missing out on a huge part of my life. For anyone else who isthinking about changing their life, I cannot express enough how important a trainer has been for me. Eventhough I am the one doing the sweating, Ranjna has been the one who keeps me challenged, changes myworkouts, nutrition, and helps me through the tough times. My sessions with Ranjna go beyond the gym.Since I have been training with Ranjna I have learned how my body works with food and exercise. What mybody needs for food intake and how to get the most out of a workout. I never imagined when I enteredGood-life Fitness 8 months ago that I would be where I am today. This life style change is something I willkeep with me and use in my life, long after achieving my goals. I cannot not express enough thanks toRanjna for her dedication and time she has spent with me. She gives me her own personal time and careeveryday. It is obvious that this is more than just a career for Ranjna, it’s her passion.

KYLEBefore:202.4 lbs.Body fat 37.5 %Waist 47 inchesAfter:161.6 lbs.Body fat 15.4%Waist 34 inchesTotal Loss:40.6 lbs.Body fat 22.1%Waist 13 inches

Kyle’s Story…My name is Kyle and this is the story of how I reclaimed my health through working out with Anthony, my personal trainer at GoodLife.My weight had been noticeably increasing for several years. On one occasion in mid 2007, my doctor advised me that I was overweight and that if Ididn't take steps to stop gaining weight, I would be in danger of developing serious health complications. All the evidence pointed in that direction, andthe fact that I was an insulin-dependant diabetic (since age 2) who was already suffering from hypertension and high cholesterol (for which I was takingmedication), means my weight gain was definitely concerning.It was not until I was on vacation in Australia in January 2008, however, that I realized first hand how my weight gain and poor health had a noticeable andundeniable negative impact on my ability to enjoy myself. I lacked the stamina to enjoy the sights of Australia with my partner (whom I urged on severaloccasions to go ahead and explore Sydney without me), and my feet and ankles were always aching making it difficult to walk. I did not have the energyto enjoy the nightlife and I did not feel confident at the beach in Surfers Paradise. Despite the beautiful summery weather, I was always sweaty anduncomfortable. It made me vow to take control of my health and never let what could possibly be a once in a lifetime experience pass me by again.Upon our return from vacation, I tried a variety of activities to gain control over my situation such as walking more regularly and biking once and a while.Not surprisingly, I did not have any results. In fact, I gained weight between January 2008 and June 2008.At the time, my partner was training with Anthony, a personal trainer at GoodLife. I approached her about setting up an appointment with Anthony to see ifthere was anything I could do to stop the weight gain. Due to my previous unsuccessful attempts at losing weight, I was somewhat pessimistic about whatAnthony could do for me. I stressed to Anthony that my diabetes could be a hindrance in being able to achieve significant results at the gym. Anthony,however, was both positive and encouraging. I remember him saying "you can achieve any goal you set out for yourself, and we are here to help you dothat."When I began training with Anthony in July 2008,1 weighed 202.4 Ibs and my belly waist measured 47 inches. I had 37.5% body fat (which translates to76.0 Ibs of fat), a body mass index of 33.7Anthony asked me to identify a main goal, and some milestones we could track along the way. The goal I set out for myself was simply to lose my belly(or at least have my weight at a healthy level), but I did not set a date because I did not want to disappoint myself.We immediately got down to setting up a schedule of three days of resistance training; three days of cardio; and a meal plan for me to follow (includingkeeping a food journal). The results were instantaneous and in the first two months I weighed in at 180.4 Ibs and had lost 10.0% from my body fatpercentage (25.8 Ibs of fat). I had a body mass index of 30.0. Soon, clothes that were tight on me in June were becoming quite loose in August. Thedifference was noticed by close friends and colleagues whom I see on a regular basis as well as those whom I had not seen in a while.As for me, I could not be happier, I felt better about myself, I had more energy, and I was increasing in my confidence.The knowledge I gained through my discussions with Anthony had direct, immediate, and noticeable benefits in my diabetes control. The amount ofinsulin I was taking to compensate for my high blood sugar levels immediately dropped, and by a significant amount. Soon my blood sugar levelsbecame more stable, and easier to maintain/control. My LDL cholesterol level also dropped significantly (down from 5.9 to 2.6), and my blood pressureimproved from an average of 136/92 (with a resting heart rate of 90) to an average of 117/75 (with a resting heart rate of 72).After a while (around January 2009), Anthony noticed that my progress had slowed. While this was discouraging for me, Anthony kept me motivated andon track. He informed me that this was expected because I was putting on lean muscle tissue. In fact, Anthony was sure of it because my training sessionshad become more intense and I was lifting more weight. Anthony and I also modified my diet and continued to focus on key areas such as my corestrength, explosive power, cardio, and endurance.When Anthony did a body analysis in May 2009,1 weighed 161.6 Ibs, my belly measured 34 inches, I had a fat percentage of 15.4% (24.8 Ibs of fat), abody mass index of 26.9. That means in six months I lost 40.8 Ibs and 13 inches off my waist. Most importantly, I lost 51.2 Ibs of fat (almost threequarters of my total body fat) and gained 10.4 Ibs of lean muscle tissue.With Anthony's help I am now stronger, more agile, and much much more confident. I am happier, I have more endurance, and I know I will never missanother minute of a vacation again! I have gone through two belts since we started, and have reduced two notches on the belt I am currently using.Although I had to buy a new wardrobe, I was able to buy clothes that I never would have fit in a year ago. I have even been able to either reduce oreliminate the medications I take for hypertension and cholesterol.Anthony was right. "You can achieve any goal you set out for yourself." As a result, I have set new goals for myself such as putting on more lean muscletissue, increasing my endurance/stamina, strengthening my core, and achieving greater muscle definition in my abs, shoulders, and back. Anthony andthe staff at GoodLife were integral in keeping me motivated and on track when I began and they will be integral in the success of my new goals. Thedifference this time is I now have the confidence in knowing we will have no problem in smashing these goals.