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GoodLife Holiday Party Dates and LocationsThe Holiday Party season is fast approaching; don’t forget to SAVE the DATE! You don’t want to miss this year’s Party!Please review the following chart detailing the upcoming GoodLife Holiday Parties. Your Holiday Party Coordinator will becontacting their regions mid October with more details and information. In addition, please review “Holiday PartyProcedures” below. If you have any questions, please don’t hesitate to contact your Holiday Party Coordinator anytime!(Contact information is located below)Holiday Party Coordinator Region and Clubs Date VenueSacha Bates Ottawa: Ottawa Clubs, Brockville Fri Dec 4 2009 Crowne Plaza HotelSacha Bates Winnipeg: Winnipeg Clubs Fri Nov 20 2009 Clarion HotelSacha BatesKitchener/Waterloo: Kitchener, Cambridge, Waterloo, Sat Nov 21 2009 Bingeman'sMilton, Woodstock, Guelph, GeorgetownSacha Bates Wasaga Beach Club TBA Boston PizzaMelissa Ross London: London Clubs, Chatham Clubs, Home Office Fri Dec 4 2009 London HiltonMelissa Ross Belleville Club TBA TBAMelissa Ross Kingston: Kingston Clubs TBA Fanatics Sports BarMelissa Ross Stratford Romeo Club Sat Nov 21 2009 Keystone AlleyMelissa Ross Western: Pitt Meadows and Burnaby BC Sat Nov 21 2009 Executive Hotels, Coquitlam B.CMelissa Ross Vernon Club Sat Dec 19 2009 Village Green HotelMelissa Ross Sarnia Club TBA TBAMelissa Ross Windsor: Windsor Clubs Nov 21 2009 City Beer MarketTara Bates Calgary: Calgary, Airdrie, Lethbridge Sat Nov 21 2009 Ramada HotelTara Bates St Catharines: St Catharines/Niagara Falls Clubs Sat Nov 21 2009 Americana Conference Resort and SpaTara Bates Hamilton: Burlington, Hamilton & Grimsby Fri Dec 11 2009 Sheraton Hamilton HotelTara BatesToronto & GTA: Toronto, Mississauga, Etobicoke and Sat Nov 14 2009 Renaissance Downtown Toronto HotelOakville ClubsTara Bates Durham: Oshawa, Ajax, Cobourg, Bowmanville TBA TBA

Tara BatesNorth Toronto: Richmond Hill, North York, Markham, Sat Dec 12 2009 Sheraton Parkway Richmond HillAurora ClubsTara Bates Huntsville Club Fri Dec 11 2009 Huntsville Deerhurst ResortTara Bates North Bay: North Bay Clubs Sat Dec 5 2009 Davedi ClubTara Bates Sault Ste Marie TBA Root River Golf & RestaurantTara Bates Sudbury: Sudbury Clubs Fri Nov 20 2009 Sudbury Holiday InnCallie DeCoeli/Tara Bates Fredericton: Fredericton Clubs, Nubody’s Clubs Sat Dec 5 2009 Delta HotelCallie DeCoeli/Tara Bates Nova Scotia: Halifax, Nubody’s Clubs Sat Dec 12 2009 World Trade & Convention CentreCallie DeCoeli/Tara Bates New Brunswick: Saint John East, Quispamsis, Nubody’s Fri Dec 4 2009 Delta BrunswickClubsCallie DeCoeli/Tara Bates Newfoundland: St John's Clubs, Nubody’s Clubs Sun Dec 13 2009 Capital HotelHoliday Party Procedures:Posters & Email Invitations:All associates are invited to the Holiday Parties. Posters will be arriving to your club mid- to late October. Please put the poster in a common staff area (not the clubfloor area). Associate email invites will be sent to all goodlifemakesiteasy.com email accounts, as well as main club email addresses, to personally invite all of yourassociates. This includes Group Exercise Instructors, Cleaning Staff, Temps and Volunteers.Wristbands & I.D Policy:Wristbands will be distributed at the venue upon RSVP check-in to those associates and guests that have RSVP’d and are of legal drinking age. Please ensure validphoto I.D. is brought by all associates and guests, as onsite staff will be checking I.D if an associate or guest is suspected to be less than 19 years of age.RSVP Policy & Procedures:Everyone must RSVP if they are attending the party as food and additional items are ordered for the specific amount of people signed up. Upon arrival to the venue,the associate will be asked to sign in at their party as a way of tracking RSVP attendance. Remember, people often show up at the venue without reserving a spot,which results in a shortage of space and food. Please keep this in mind:• RSVP Sign-Up Sheet: Club Administrators please use the attached sign-up sheet to keep a list of those associates who will be attending. ClubAdministrators must email the club’s completed list to your designated coordinator on or before the date you are given by your coordinator.

Everyone must check in upon arrival or risk being charged as a no-show.• Associates and Guest Policies:>FULL-TIME ASSOCIATESFULL-time associates and their guests are invited to attend their regions Holiday Party for FREE as a way to show GoodLife’s appreciation andthanks. We ask that each associate and guest submit a $40 per person cheque as a “hold” which will only be cashed if they do not show up torecoup costs. A communication will be sent from your Holiday Party Coordinator once reconciliation has occurred and instructions on how toproceed with any no shows etc. will be detailed. Any/all cheques are to be shredded or returned to the appropriate associate if there are noissues pending after the party.IMPORTANT:Contact Information:>PART-TIME ASSOCIATESPART-time associates are invited to attend their region’s Holiday Party for FREE and if they would like to bring a guest, the guest must pay a fee of$40 which should be submitted to the designated Club Manager or Club Administrator. Again the part-time associate must also submit a $40cheque as a “hold” for themselves which will only be cashed if they do not show up to recoup costs. A communication will be sent from yourHoliday Party Coordinator once reconciliation has occurred and instructions on how to proceed with any no shows etc. will be detailed. Any/allcheques are to be shredded or returned to the appropriate associate if there are no issues pending after the party.***Please designate a Club Manager or the Club Administrator to collect cheques for the guests of part-time Associates. After the party, the finalsign up/registration sheet needs to be sent to your Holiday Party Coordinator for reconciliation. Clubs will be charged for all no-shows and for theguests of part-time associates. The list of no-shows/guests of part-time associates will be sent to your Club Manager so that they can verify thelist, cash the appropriate cheques and hand the rest back to associates (or shred).• Please do not send any “hold” cheques or guest of part-time associate cheques to Home Office until your Holiday Party Coordinator sends you“next steps” instructions after the party is complete.• All cheques are payable to GoodLife Fitness Clubs.Holiday Party Coordinator Sudbury: Sudbury Clubs Cell Phone Number Office Phone NumberTara Bates tbates@goodlifefitness.com 416- 428 -0863 416 -921 -9181Sacha Bates sbates@goodlifefitness.com 416 -458- 6664 416 -536-9849Melissa Ross mross@goodlifefitness.com 519- 280 -7826 800-790-9269 Ext. 478Callie DeCoeli- Nubody’s cdecoeli@nubodysfitness.com N/a 902- 468-8920 Ext. 235

October 1, 2009Adidas Associate Uniform UpdateDetails:• Adidas Uniform IDs have,o been provided to ALL Associates as of October 1, 2009,o in these provinces: Alberta, Ontario, New Brunswick British Columbia, Manitoba,Newfoundland and Nova Scotia• For Existing Associates:o An Adidas Uniform ID email has already been sent to your GoodLifeMakesItEasy.com(GLMIE)email account• For New Hires:o In approximately 5 – 7 business days from the time an Associate’s New Hire Information hasbeen CORRECTLY and COMPLETLY entered into CARE: your GLMIE email account will be created and IF you meet the above Province an Adidas Uniform ID will be sent to your GLMIEemail account (Note: this is not 5 – 7 business days from your first day worked. But 5 – 7 businessdays from when your new hire information has been entered correctly into CARE byyour GM or CA)• YOUR CURRENT UNIFORMS ARE STILL OK! Although we are releasing the new uniforms, if yourcurrent uniform is still in great shape, you can continue to wear them until the dates below:1. November 1, 2009 – Customer Service Reps, General Managers, Assistant Managers,Member Care Managers, Fitness Trainers, Accelerated Management Trainee, ClubAdministrators and Membership Consultants must all be in adidas uniforms by this date.2. April 1, 2009 – All other Associate job titles not listed above must be in adidas uniforms bythis date.

Hello GoodLife Associates!The Awards Gala was over a month ago, but 2010 is already being planned – can you believe it?!This annual recognition event is incredibly important to Patch and Jane – so important that hundreds of thousands ofdollars are invested into making sure it is as motivating, engaging and exciting as possible.Just for fun, have a look at our winning GoodLife Entourage submission, from the North Bay Downtown location! Theteam of this spirited club won round-trip travel and accommodations to the 2009 Awards Gala, and received the startreatmentwith V.I.P. seating, champagne and gifts in their hotel rooms!www.vimeo.com/5161170Do you want your team to win next year? Start working out your ideas, because we will definitely be continuing thiscontest again!!Updates for 2010!• Thank you to everyone who completed the Awards Gala feedback survey! The results are being analyzedcurrently, and the results will be communicated to you in the next E-Newsletter• Next years’ date – mark it on your calendar now! Saturday, August 14 th you will be celebrating anotherincredible year with all your friends at GoodLife• Due to the awesome attendance at the 2009 Awards Gala, we have moved the event back to Toronto’sspectacular waterfront hotel, the Westin Harbour Castle, which boasts space for hundreds more associates for2010• Criteria – the revised criteria is being worked on currently and will be launched before the holiday season tohelp motivate your New Years goals• Pictures – all the 2010 Awards Gala pictures have been uploaded to GoodLife Connect. For those who do notyet have access to GoodLife Connect, please stay tuned as the Awards Gala website gets updated with all thepictures in the months to comeCONGRATULATIONS, once again to all our fabulous winners at the 2009 Gala! Each of you won a party in your team’shonour, or a get-a-way to reward all your amazing work!Please take pictures of yourself enjoying the fruits of your labour, and send any testimonials of your experience tobvalliear@goodlifefitness.com.Yours in health, fitness and fun,GoodLife’s Retention & Engagement TeamBrandie Valliear, Tara Bates, Sacha Bates and Melissa Ross

2009 Calendar of Training & Development Events- Bi MonthlyLEGEND: GoodLife Associate Base Camp & Additional TrainingPersonal TrainersCustomer Service RepsAll Associate(Western/Eastern)Management TraineesSmart Tan/UvalexSeminarsHome Office Base CampGM, AGM MCM and FM Boot CampMA Base Camp Phone TrainingChild MindingOctoberMonday Tuesday Wednesday Thursday Friday Saturday Sunday1 2 3 4London CSR base camp5 6 7 8 9 10 11Tanning Education WebinarBurlington CSR base campVICTORIA B.C All Associate- Ellen EbbsToronto Membership Consultant base camp-DAVID CALDWELLL o n d o n G M B o o t C a m p12 13 14 15 16 17 18New Brunswick All Associate base camp- Ellen EbbsPitt Meadows All Associate base campThanksgiving!Burlington Personal Trainer base campLondon Membership Consultant base campRichmond Hill Membership Consultant base campT o r o n t o F M B o o t C a m p19 20 21 22 23 24 25WINNIPEG All Associate base camp-Melody RussellToronto Union CSR base camp Toronto Personal Trainer base campBurlington Membership Consultant base campOttawa CSR base camp Ottawa Personal Trainer Base CampRichmond Hill Personal Trainer base campLondon Personal Trainer base campCalgary All Associate base camp26 27 28 29 30 31HalloweenNovemberMonday Tuesday Wednesday Thursday Friday Saturday Sunday12 3 4 5 6 7 8London Personal Trainer base campOttawa CSR base camp Member AmbassadorBurlington CSR base camp Phone Training Part 1Tanning Education Webinar Richmond Hill base camp with Vania 10am-12noonVernon All Associate Base Camp9 10 11 12 13 14 15Toronto Membership Consultant base campBurlington Personal Trainer base campMember AmbassadorRichmond Hill Personal Trainer base camp Phone training- Part 2Ottawa Personal Trainer base campwith Vania 10am-12noonHalifax All Associate base campCalgary Membership Consultant base campLondon GM Boot CampWINDSOR Fitness Trainer base camp16 17 18 19 20 21 22Calgary Personal Trainer Base campToronto Personal Trainer Base campCalgary CSR Base CampBurlington Membership Consultant base campRichmond Hill Membership Consultant base campOttawa Membership Consultant base campLondon Membership Consultant base campCSR EVENING BASE CAMP CSR Evening Base Camp London CSR base campWebinar part 1 6-8pm Webinar part 2 6-8pm23 24 25 26 27 28 29

October Feature: Navigating Work and FamilyWhether you’re parenting young children, taking care of older relatives, or traveling frequently forwork, navigating work and personal life is never easy. This month’s promotion offers support to helpyou successfully manage your many personal and work responsibilities, including caring, professionalconsultants who are available 24 hours a day, seven days a week.You can also visit www.lifeworks.com to read or download helpful life articles, including:• 50 Tips for Work-Life Harmony• Motherhood and Career: Challenges and Choices• Work-Life Balance for Fathers• Navigating Work and Personal Life as Your Family Ages (New)• Shopping Tips to Save Time and Money• Managing Mealtimes• Time Management Tips for Working ParentsOur hectic lives can cause us to feel stressed, anxious, depressed and burned out. In the booklet 10Ways to Overcome Overload you'll find strategies and advice to help you overcome overload andfeel more in control of your lifeYou can also download or order the audio recording, The Time Squeeze: How to feel more incontrol of your time. Author Mary LoVerde offers practical advice on time management, how to setpriorities, how to keep technology from making you feel more stressed, and how to learn to say "no".The recording also includes special advice for managers.All GoodLife associates regardless of weekly hours, how long they’ve been working for GoodLife orwhether they are full time, part time, or on contract can use EAP. EAP is also 100% paid for byGoodLife which means there is absolutely no cost to the associate!There is no enrollment process or waiting period; simply go online or call.__________________________________________________________________________________________________October Health and Wellness PromotionOctober is Healthy Workplace month. Cultivating a healthy work environment helps reduce stress,improve personal balance and productivity and promote a more enjoyable work environment. Andeach one of us has the ability to make our workplace a better one. Start by reading or downloadingvarious LifeWorks articles, including:• Ergonomics• Getting Along with Coworkers__________________________________________________________________________________________________Let EAP help you!Call today at 877.207.8833. EAP is available 24 hours per day, 7 days per week, 365 days per year.Or go online at www.lifeworks.com User ID: goodlife Password: wellness__________________________________________________________________________________________________Family Members Anyone living in the associate’s household also has access to EAP (children,spouse, common law, same sex partners).__________________________________________________________________________________________________QuestionsIf you have any questions about GoodLife’s EAP program please contact Chenelle Thibodeau in thePeople Dept at cthibodeau@goodlifefitness.com or 226-748-8455.

Email and Internet UseHGoodLife e-mail and Internet resources are business systems for use by authorizedassociates to conduct legitimate GoodLife business only. Use of an Internet/e-mailconnection for any purpose that is not specifically related to GoodLife business isprohibited during working hours.Permitted UsesEmail • Sending, receiving,forwarding and replying tomessages for businesspurposesInternet Browsing • Connecting to and viewingany web page for welldefinedbusiness purposes• Printing web pages forbusiness purposesDownloading Data • Downloadingfiles/information from reliablemajor commercial sites to anisolated or quarantinedfolder until downloaded datais scanned for viruses,worms, etc.Internet Newsgroups • Approved groups may beaccessed for businesspurposes by approved usersProhibited Uses• Checking personal e-mail• Sending confidential orprivileged information ofany kind (Financial,management, legal oroperational) tounauthorized personnel• Opening file attachmentsor enclosures withoutperforming a virus scan• Forwarding e-mail chainletters• Surfing the web• Connecting to any site fornon-business purposes• Connecting to web sitesrelated to illegal, immoral,and/or unethical materials• Downloading or installingunauthorized files orprograms not related toCompany business,including file sharing,instant messaging, screensavers, online radio andpictures.• Installing software• Downloading files orinformation related toillegal, immoral, and/orunethical materials• Accessing any group fornon-business reasons• Accessing newsgroupsrelated to illegal, immoral,and/or unethical materials• Accessing Internet chatrooms on any topicPrivacyAlthough GoodLife respects the privacy of its associates, associate privacy does notextend to the associate's use of GoodLife e-mail and Internet systems. No person usingsuch resources should expect privacy in their communications. All e-mailcommunications and information downloaded from the Internet constitute companyproperty.Goals1. to protect the reputation and resources of GoodLife, its members, and theInternet/e-mail communities at large, from irresponsible or illegal activities;

2. to ensure privacy, security and reliability of GoodLife’s network and systems aswell as the systems of GoodLife members;3. to establish guidelines for the acceptable use of GoodLife network;4. to define generally those actions which are considered abusive and prohibited;5. to outline procedures for handling and reporting abuse to GoodLife.________________________________________________________________________Users of GoodLife Internet and e-mail systems are strictly prohibited fromcreating, transmitting, distributing, forwarding, downloading and/or storinganything which:1. infringes any copyright, trademark, trade secret, or other intellectual propertyright;2. is obscene, immoral, unethical or pornographic;3. is libellous, defamatory, hateful, or constitutes a threat or abuse;4. encourages conduct that would constitute a criminal offence or give rise toliability;5. harasses the receiver, whether through language, frequency, or size ofmessages;6. is considered e-mail junk, spam or chain e-mail;7. forges or misleads the sender's identity;8. divulges private and/or confidential information related to GoodLife business, itsmembers and/or its associates;9. violates any of GoodLife policies including policies related to Conduct andBehaviour or Workplace Harassment________________________________________________________________________Monitoring internet and e-mailInternet and e-mail use may be monitored from time to time, without notice, to evaluatemember service and to determine how the system is being used. Associates should notexpect privacy when using e-mail or Internet resources.Access to your internet and emailWhen necessary, due to vacations and other absences, GoodLife may request access toan associate's e-mail and Internet accounts in order to properly continue work.Associates are required to provide this access upon request.________________________________________________________________________Social Networking SitesThe use of social networking sites, e.g. Facebook, My Space, Friendster, etc. andpersonal Blogs/Twitter are considered an unacceptable use of personal internet atGoodLife. The use of these sites during normal working hours or breaks is notpermitted.Consequences of using Social Networking Sites and BlogsThe abuse of personal internet use on these sites using either GoodLife’s owned andoperated equipment or personal internet access devices during normal working hourswill be subject to disciplinary action, up to and including termination of employment.Associates that use these sites at home during personal time are prohibited fromdisseminating any private organizational information therein, or any negative commentsregarding GoodLife.______________________________________________________________________________________DownloadingDownloading of any programs, software or data from the Internet or e-mail directly to auser's computer terminal is prohibited unless advance written authorization is obtainedfrom the Information Systems Manager. Such material must first be screened throughGoodLife computer security systems including virus scans.________________________________________________________________________E-mail/Internet Policy Acknowledgement and AgreementPlease click on this link ‘E-mail and Internet Acknowledgement Form’ to print and signthis acknowledgement form.

Hamilton Barton Street & Hamilton Tiger-CatsTeam Up for the GLKF!On Monday September 28, football players & cheerleaders ofthe Hamilton Tiger-Cats lent their support by participating withmembers in an R.P.M. Class to help kick off the NEW CyclingRoom at the Barton Street location! Each participant paid$10.00, and all proceeds benefitted the GoodLife KidsFoundation.Everyone received a thank-you gift including a GL water bottle,workout towel AND the chance to WIN 1 of 4 pairs of tickets toa Ti-Cats game!cause!Great music & fun in support of a greatHamilton Ti-Cat Players assisted in ‘kicking off’ the newCycling Studio with a GLKF fundraiser….“Quarterbacked” by Divisional Manager Wes Lander.

TO:CA, GM, DMFROM: Home Office AccountingDATE: Sep 30, 2009SUBJECT: Home Office Accounting ContactsPRIORITY: NormalAll general accounting and finance related inquiries including financial statements and budgets should besent to Accounting@goodlifefitness.com, except as indicated below. The Accounting email ismonitored daily by the General Accounting team and your email will be responded to within 1 workingday to let you know the action taken. We will respond directly to your question(s) or re-direct yourquestion(s) to the correct person or area.Specific questions regarding the following should be directed as indicated below:Questions regarding the status of invoicing, vendor payments, expense cheques, member refundcheques or any issues of an accounts payable nature:Email address:payables@goodlifefitness.comReorder Bank machine supplies (machine tape, manual VISA/MC slips, swipe cards) problemswith bank machine – service required:Moneris customer service 1-866-319-7450Requests for bank deposit slips, general & minor bank machine issues:Email address:hobanking@goodlifefitness.com orBanking/Reconciliation Acctant Ashley Kemshead ext 233 or akemshead@goodlifefitness.comPT financing or general accounts receivables questions:Accounts Receivableext 511 or receivables@goodlifefitness.comDaily deposit and bank machine variance questions including late deposits, cash over and shortquestions/clearing:Email address:accounting@goodlifefitness.comGoodLife Gift certificates monthly inventory or questions, patch bucks concerns:CA Manual located in Public Folders / All Public Folders / Club Administrator Forms /Email address:accounting@goodlifefitness.comWeb Work Access, Capital Assets Inquiries – Equipment Inventory, year-end Club InventoryCounts, etc.Capital Assets Team Leader Christine House ext 348 or chouse@goodlifefitness.comWe would be happy to assist you with your accounting related concerns to help you resolve them on atimely basis.Thank youZena NurseManager, General Accountingznurse@goodlifefitness.com or ext. 255

Don’t know who to contact?Home Office is here to help you!Updated: September 4, 2009Please submit any changes/updates to thisdocument to Shawn Gibson @ sgibson@goodlifefitness.comIn this document:The People Department – Is responsible for hiring, training, communicating, Associate Health and Safety andretaining our Associates. Anything to do with the Associates in relation to Associate Relations.Member Experience – Able to help with deciphering membership information, payments, clarifying companypolicies.GoodLife Kids Foundation – Registered charity promoting an active lifestyle and healthy eating habits to kidsages 5 – 12 years and their role modelsProtective Data Systems – Responsible for receiving journals, paperwork, audit all CARE entries, refunds,assist with company policy, help with missing data, provide feedback on contracts etc.Public Relations Department – All questions or concerns regarding inquiries from reporters, requests to filmor take photographs within clubs, or for assistance with content for local media stories.Accounts Payable and Inventory Department – Processes vendor payments, Associate expensereimbursements, petty cash replenishments, cheque requests, and Pro Shop inventory count adjustments.Member Services Department – Responsible for Personal Training, Massage and chiropractic services.Fitness Training / Group Ex / Les Mills Canada Department – Everything to do with Fitness Training, GroupEXercise, Les Mills, Mo Hagan, video assessments, etc.Club Services Centre – Responsible for Web Works, all club service and maintenance of equipment and thefacility.Marketing Department – Supports the clubs sales goals by internal and external advertising throughnewspapers, radios, signage and direct mail. Also are responsible for all member communications, sending outvoice broadcasts, letters, emails, member eNewsletters and website updates.Corporate Wellness Department – Is responsible for helping corporate Canada to achieve Health & Wellness.This is available through a variety of Corporate Fitness Programs & Wellness Services!Payroll Services – All payroll enquiries should be sent to this e-mail. The employee who looks after the payrollservices e-mail account will then direct the enquiry to the correct person in our office.Information Systems / ‘Help Desk’ – Help with email, computers, software programs, laptops, internetconnections, club phones, cell phones, printers, conferencing, GoodLifeMakesItEasy.com email accounts, etc.

The People DepartmentRecruitmentRecruitment department for entire organizationContact point for all club positions initially-to create Monster requisition, provide interview guides and recruitingsupportResponsible for GM, MT, FM, PT, HO, AGM, MCM, AMT and NCOPoint of contact for clubs that require any recruitment sourcingConduct GM, FM and AGM boot camp training-recruitment modulesEach club has an assigned recruiter as their direct point of contactIan Carter Manager, Recruiting 800-790-9269 ext. 652 / 416-806-2085 icarter@goodlifefitness.comRetention and EngagementBrandie Valliear, Retention and Engagement Manager: bvalliear@goodlifefitness.com (647) 990-7031Responsible for updating templates and supporting managers through performance management process(performance reviews, setting up 360 reports, etc). Key contact is Chenelle Thibodeau:cthibodeau@goodlifefitness.comAdminister the MT Retention Bonus, the Associate Referral Bonus program, the monthly club incentive programand Speak Out!Monitor Associate turnover and provide recommendations to the company based on turnover stats,engagement surveys, exit interviews and focus groupsTrain managers on using various talent retention tools to keep Associates engaged and retainedTraining and DevelopmentWe are responsible for training all new and current Associates through Base Camps, Boot Camps and we hostWho Wants to be A GM/FM Days.Our Management Development Coordinators are responsible for training all new General Managers within theirfirst 3months and 6months.We administer and run the Accelerated Management Training program.We administer and run the self directed learning programs – MT Black Belt Home Office Black Belt and GM BlackBelt. blackbelt@goodlifefitness.comWe coordinate any usage of the training center facilities.Contact: (416) 921-9181 or training@goodlifefitness.comAssociate RelationsTeam email: Associaterelations@goodlifefitness.comAlison Campbell – Associate relations issues – East Coast and OntarioTammy Close – Associate relations issues – Quebec and OntarioPhil Haldane – Associate relations issues – West Coast and OntarioChenelle Thibodeau – policies and procedures – all of CanadaMonica Verberne – Associate employment contracts – all of CanadaProviding assistance to all Associates and management regarding any and all questions, issues, etc.Dealing with high level issues such as discrimination, workplace harassment, terminations, etc.Delivering tools and resources to AssociatesCoaching Home Office and Club leaders regarding employment lawConduct GM, FM, AGM boot camp training – Associate Relations SectionsConduct GM conference calls regarding Associate issuesMichelle Duwyn, Associate Relations Manager – 1-800-790-9269, ext. 244 or mduwyn@goodlifefitness.com

Internal Communication- Richelle can be contacted with questions/comments about: GoodTimes Magazine, GoodTimes eNewsletter,PipeLine, Public Folders, GoodLife Connect, Mass Email Communications (GoodLifeFitness.com andGoodLifeMakesItEasy.com) and any other internal communications matters relating to the Associates.- Contact:o Richelle Lowry, Internal Communications Coordinatoro Office: (519) 661-0190 ext. 467, Cell: (519) 719-9575, email: rlowry@goodlifefitness.comHealth & SafetyRob Duncan, Health & Safety Coordinator(416) 536-9849 (office)(647) 223-1422 (mobile)rduncan@goodlifefitness.comPlease contact Rob for:Assistance with any Health & Safety issues or concernsHealth & Safety policies and proceduresSubmission of incident reports, and assistance with incident follow-upAssistance with government inspections or questions about provincial and federal legislationQuestions about conducting monthly club Health & Safety inspectionsScheduling of Safety Leadership Training seminarsFire Safety questionsFirst Aid kit installation, resupply, or other concernsChild Minding safety issuesWHMIS trainingQuestions or concerns about criminal background checks ("BackCheck")Retention and EngagementHow to use Retention CardsPerformance Reviews and 360 degree feedbackGeneral help/coaching with managers for rewarding and recognizing associates, and keeping your talentengagedBrandie Valliear, Retention and Engagement Manager (416) 921-9181 or bvalliear@goodlifefitness.comRewards and Recognition- We are responsible for organizing special events to honour our awesome Associates, such as the GoodLifeAwards Gala, Top 500, Holiday Parties, meetings and conferences.We also administer the “Length of Service” recognition program, rewarding individuals with gifts for their 1, 2, 5,10, 15, and 20 year anniversaries at GoodLife!- Contact:o (416) 921-9181 or recognition@goodlifefitness.como http://awardsgala.goodlifefitness.com/Member Experience DepartmentAny club Associate should please contact us if:- If they need help deciphering information regarding a membership- If they need information about resubmissions on missed payments- If they need a payment stopped or need to update payment information and are beyond the club deadline- If they would like clarification on company policies or advice on how to handle situations- We can be contacted three ways:1. Phone – 1-800-387-2524

2. Email – memberexperience@goodlifefitness.com3. Fax – 519-438-7641GoodLife Kids FoundationRegistered charity promoting an active lifestyle and healthy eating habits to kids ages 5 – 12 years and their rolemodelswww.goodlifekids.comNOT responsible for operations of child-minding or in-club kids activity programsMay provide resources for events in your community that focus on healthy active lifestyle for kidsResponsible for all aspects of the annual Be A Kid’s Superhero in-club fundraising campaignContact if you are planning a fundraising activity for GoodLife Kids FoundationContact regarding any funds raised for GoodLife Kids FoundationContact for permission to use GoodLife Kids Foundation logo or Associate the Foundation’s name with a clubactivityLisa Burrows, Executive Director, GoodLife Kids Foundation 519-661-0190 ext 273lburrows@goodlifefitness.comProtective Data SystemsEach club has an assigned Club Support Supervisor and Clerk to contact directly via email, Clerks can be reachedby phone through their Supervisor as well if emergency. Clerks will respond to email within 24 - 48 hours.We are responsible for receiving journals and paperwork from all clubs.Audit all CARE entries, process refunds; enter change forms, membership and PT agreements into the system.Provide feedback to club contact when necessary.We are available to help clubs resolve questions, inconsistencies or missing data.Assist with policy and procedure in regards to contracts.Club Support Clerks should be contacted through email, Club Support Supervisor can be contacted throughemail or phone, if you are still unable to get this resolved then esculate the Club Support Manager.Sharilyn Aitken, Club Support Manager, can be reached for commission queries, pricing questions and manualadjustments.Contact: saitken@goodlifefitness.com (preferred) or (519) 661-0190 Ext. 296Public Relations DepartmentAssociates should contact the Senior Public Relations Manager with all questions or concerns regarding inquiries fromreporters, requests to film or to take photographs within clubs, or for assistance with content for local media stories (seemedia guidelines in public folders under Public Relations). Associates are requested to send copies of any local printstories involving their clubs to us c/o home office.Community Relations will be part of the PR department as of July 1st, 2009. In the meantime, Jason Carvery is theToronto and area contact, Tara Westman is the London contact. Tara is also the contact for the new Grass RootsCharitable Gift program, formerly the Community Gift program.Ola Butryn should be contacted regarding Office of the CEO and any meeting requestsfor Patch.Megan Cameron, Director519-661-0190 x 284 mcameron@goodlifefitness.comKrista Maling, SR PR Manager519-661-0190 x 302 kmaling@goodlifefitness.com

Jason Carvery, Community Relations519-661-0190 x 274 jcarvery@goodlifefitness.comOla Butryn, Office of the CEO519-661-0190 x 212 obutryn@goodlifefitness.comTara Westman, Executive Assistant to PR Director519-661-0190 x 293 twestman@goodlifefitness.comLisa Burrows, Director- GoodLife Kids Foundation519-661-0190 x 273 lburrows@goodlifekids.comAny questions or concerns can be directed to Tara Westman.Accounts Payable and Inventory DepartmentAccounting ContactsAll general accounting and finance related inquiries including financial statements and budgets should be sent toAccounting@goodlifefitness.com , except as indicated below. The Accounting email is monitored daily by the GeneralAccounting team and your email will be responded to within 1 working day to let you know the action taken. We willrespond directly to your question(s) or re-direct your question(s) to the correct person or area.Specific questions regarding the following should be directed as indicated below:Questions regarding the status of invoicing, vendor payments, expense cheques, member refund cheques or anyissues of an accounts payable nature: Email address: payables@goodlifefitness.comReorder Bank machine supplies (machine tape, manual VISA/MC slips, swipe cards) problems with bank machine– service required: Moneris customer service 1-866-319-7450Requests for bank deposit slips, general & minor bank machine issues: Email address:hobanking@goodlifefitness.com or Banking/Reconciliation Accountant Ashley Kemshead ext 233 orakemshead@goodlifefitness.comPT financing or general accounts receivables questions: Accounts Receivable ext 511 orreceivables@goodlifefitness.comDaily deposit and bank machine variance questions including late deposits, cash over and shortquestions/clearing: Email address: accounting@goodlifefitness.comGoodLife Gift certificates monthly inventory or questions, patch bucks concerns: CA Manual located inPublic Folders / All Public Folders / Club Administrator Forms / Email address: accounting@goodlifefitness.comWeb Work Access, Capital Assets Inquiries – Equipment Inventory, year-end Club InventoryCounts, etc.Capital Assets Team Leader Christine House ext 348 or chouse@goodlifefitness.com – We would be happy to assist youwith your accounting related concerns to help you resolve them on a timely basis.Accounts Payable department processes vendor payments, Associate expense reimbursements, petty cashreplenishments, cheque requests, and Pro Shop inventory count adjustments.

Specific questions regarding the following should be directed as indicated below:Questions regarding the status of invoicing, vendor payments, expense cheques, member refund cheques or anyissues of an accounts payable nature:Email address:payables@goodlifefitness.comPayables e-mail is monitored daily and questions are distributed to appropriate Associates for follow up asfollows:Vendor queries alphabetically by vendor name:A-J Adele Steele Ext. 318 asteele@goodlifefitness.comK-Z Tereza Elliott Ext. 236 telliott@goodlifefitness.comExpense Reports & Petty Cash, alphabetically by payee’s last name:A-J Alicia Xie Ext. 316 axie@goodlifefitness.comK-Z Elise Zhai Ext. 427 ezhai@goodlifefitness.comQuestions regarding Pro Shop Inventory counts:Minka SalkicExt. 270 msalkic@goodlifefitness.comQuestions regarding FLOW orders, products and general enquiries:Laurie Trevithick Ext. 329 ltrevithick@goodlifefitness.comDepartment Manager:Rasa Coulen Ext. 265 rcoulen@goodlifefitness.comWe would be happy to assist you with your accounts payable related concerns.Thank youRasa CoulenManager, Accounts Payable & Inventoryrcoulen@goodlifefitness.com or ext 265Member Services DepartmentSpecific questions regarding personal training at your clubLocating Personal Training Regional info – such as cell number and conference call numbersMarketing: clarification questions; Missing marketing materialsPT on the Net questions regarding access, passwords, difficulty with the site and getting new trainers registeredGroup Specialty Programming and TrainingSeminar approvalPersonal Trainers Staff IncentivesSuccess Story ChallengePersonal Training Black Belt ProgramNEW: Continuing Education for your trainers/Fitness ManagersMassage, Chiropractor and Athletic Therapy*Our department often gets calls daily in regards to financing and CARE corrections in regards to PT, however we are notthe correct department to call in situations like this.Tanya Pupatello 519-974-3099 or email me at: tpupatello@goodlifefitness.com

Fitness Training / Group Ex / Les Mills Canada DepartmentAny club Associate should please contact the National Training Coordinator if:If they need information with regards to registering for Group EXercise instructor training (Les Mills, Newbody,Zumba, Schwinn, Balanced Body, Yogafit).They are a host site for Group EXercise Instructor training.They require information with regards to special events such as LMI day at Can Fit Pro and Quarterly trainings.They need information about career opportunities with the training team or assessment department.Coordinator can be reached:1. Phone 1-800-790-9269 Ext. 245 / Cell: 519-318-72292. Email: ahanbidge@goodlifefitness.com3. Fax: 519-661-0194Fitness Training and Assessment CoordinatorGroup Exercise Regionals & CoordinatorsComplete requirements for new hires: order technology, set up access for CARE, exchange, FLOW ordering system,Payroll, train new Regionals.Train new RegionalsCan-Fit-Pro hotel booking for RegionalsUpdate & maintain Regional territory list and contact info for Regionals and CoordinatorsVacation tracking for Regionals, Coordinators and FT deptMo Money for Regionals/ Coordinators and reimbursementsClubs, Group Exercise Regionals & CoordinatorsAssessment DepartmentInstructor video assessmentsAutoship – add/remove programsLMI/NB manual music ordersIssue LMI/NB CertificatesTraining rebates and training reimbursements (hotel/gas)Shipping and handling training boxesPhone: Shiella Leslie: 519-661-0190 Ext. 414E-mail: sleslie@goodlifefitness.comExecutive Assistant to Maureen HaganTo book Mo to teach a special Newbody launch class or to have her present at a Special EventInquires about Mo’s book GoodLife Fitness: 6 Weeks to a New Body or FIT-iologyPhone: Elizabeth Peloza: 1-519-661-0190 ext. 249E-mail: epeloza@goodlifefitness.comFitness Training CoordinatorMembersAny member enquiries should be directed to the club’s Group Exercise Regional first!Club staffExercise tip and muscle moveLMI release/Newbody Kickoff postersMic repairsRed/blue files

Inside FT newsletterHome OfficeMarketingExercise tip and muscle moveMarketing template for each yearNew club opening kitsNewbody Kickoffs - work with Camille to coordinateLMI release posters – advise NEG of ship dateGroup Exercise RegionalsMic repairsMidweek communication; weekly call minutesLMI release/Newbody Kickoff reportingLMI rebates/bonusesInside FT newsletterPhone: Lisle Maloney: 519-661-0190 ext. 247E-mail: lmaloney@goodlifefitness.comClub Services CentreResponsible for service and maintenance at all club locationsResponsible for all aspects of Facility and Equipment maintenance excluding business machines (computers, faxmachines, copiers), voice and data communication systems (phones, internet, etc.)Clubs to submit work requests via on-line maintenance system called Web WorkFacility and /or General inquiries to Cathy Cardozo; email at ccardozo@goodlifefitness.com or phone 519-662-6806 ext. 21Equipment inquiries to Aurelio DiCarlo; email: adicarlo@goodlifefitness.com or phone 519-662-6806 ext. 23Web Work “Work Request” inquiries to:Clubs located in GTA; Julie Schroeder at jschroeder@goodlifefitness.com or phone 519-662-6806 ext. 27Clubs located in East Ontario, South Central and South West Ontario; Emily Cooke atecooke@goodlifefitness.com or phone 519-662-6806 ext. 28Club located in Atlantic Canada, Western Canada, Northern Ontario and Quebec; Rosemary MacKinnon atrmackinnon@goodlifefitness.com or phone 519-662-6806 ext. 26After-hour Emergencies; clubs to call Cathy Cardozo at 519-501-2670Marketing DepartmentMarketing supports the clubs sales goals by internal & external advertising through newspapers, radios, signage anddirect mail. We also are responsible for all member communications, sending out voice broadcasts, letters, emails,member eNewsletters and website updates. We help promote our prices, our great services and all the benefits ourclubs have to offer to our existing members, potential members and leaving members.Creative TeamGraphic design for all external and internal advertising, external and in-club signage, posters and templatesRegional Marketers5 regional marketers responsible for various club regions across CanadaSet up events and sponsorships, as well as ensure clubs have all marketing materials needed month-to-monthContact:Cori Muston: West, GTA East, Atlantic

o cmuston@goodlifefitness.comHeather Fidia: GTA West, Hamilton, Niagarao Temporarily covering 519 Area code as wello hfidia@goodlifefitness.comJason Carvery: Core GTAo jcarvery@goodlifefitness.comNatalie Dixon: Ottawa & Quebec & Ontario Northo ndixon@goodlifefitness.comAdvertising TeamNational PromotionsExternal marketing for grand opening/renovation partiesMonthly marketing packageContact:o Jesse Phillips, advertising coordinatoro (519) 661-0190 x325 or jphillips@goodlifefitness.comBusiness Intelligence/Marketing AnalysisProfiling our members: who are they? Where do they live? What do they like to do? This helps us make greatdecisions about how to spend our marketing dollars, and where to put our clubs.Contact:o Paul Riese (519) 661-0190 x317 or priese@goodlifefitness.comBrand TeamWorking with all departments in the company to advertise and maintain the GoodLife brand within our clubsand to our members. Lend marketing support to GroupEX, Personal Training, Member Experience, the PeopleDepartment, Corporate Wellness, Operations, Public Relations, Information Systems, the Executive team andthe Yellow Pages advertising program. Also responsible for website content management, our membereNewsletter and all member communications.Contact:o Camille Pellarin (GroupEX, Corporate Wellness and the People Department) (519) 661-0190 x297ooMary Neil (Personal Training) mneil@goodlifefitness.comAbby Van Den Broek (website content management, Member Experience, Operational communications,eNewsletter and Yellow Pages advertising) (519) 661-0190 x252 or avandenbroek@goodlifefitness.comGoodLife MediaWork with strategic vendors/partners to offer our members value-added products and services from thosecompanies we feel fit in with GoodLife’s brandContact:o Michael Wickett (519) 661-0190 x394 mwickett@goodlifefitness.comCorporate Wellness DepartmentThe Corporate Wellness department is responsible for helping corporate Canada to achieve Health & Wellness. This isavailable through a variety of Corporate Fitness Programs & Wellness Services!We are here to help with:Issues/concerns regarding existing Corporate Partners (Corporate Individual or Key Account)Address corporate leads that have been generated at the clubExisting Key Account partner members who have issues with their membership cards (expired, needsreplacement, etc..)Provide information about utilizing Outreach Seminars

Provide information/applications for Short Term Corporate MembershipsDeliver corporate training for new club staff (referral bonuses, lead generation, outreach, etc..)Answer any questions regarding Wellness Services for existing or potential partnersProvide assistance/guidance when participating in Community events, Health Fairs, etc..Help is just a phone call away! Please contact your clubs respective Corporate Account Manager:Bruce Alguire 416 919 5212 balguire@goodlifefitness.comLisa Gardner 519 857 4230 lgardner@goodlifefitness.comDeana Alexander 416 523 7446 dalexander@goodlifefitness.comKristen Gill 416 919 5212 kgill@goodlifefitness.comBarb Elaschuk 416 580 1365 belaschuk@goodlifefitness.comLaura Wiese 416 522 7492 lwiese@goodlifefitness.comChristy Whiteman 289 385 6069 cwhiteman@goodlifefitness.comTammy Brazier 289 385 0548 tbrazier@goodlifefitness.comLeeAnn Fifield 647 233 4117 lfifield@goodlifefitness.comOur Corporate Wellness Office is available (Monday through Friday from 8am – 6pm) in the event you requireimmediate assistance and cannot reach your Corporate Account Manager, please contact: 416 752 7779 or toll free@ 1 877 348 8742Payroll ServicesOur e-mail address is now payrollservices@goodlifefitness.com. All payroll enquiries should be sent to this e-mail. Theemployee who looks after the payroll services e-mail account will then direct the enquiry to the correct person in ouroffice.Commission amounts and bonus amounts are NOT a payroll enquiry. Commission enquiries should be directed toSharilyn’s department and Bonus amounts to Lori Willson’s department. If a raise is not shown on the pay statementthe enquiry should go thru the GM who then calls their DM.Information Systems / ‘Help Desk’Think of the Help Desk as a Triage Nurse, whenever you go into the hospital or walk-in clinic you must first tell the nursewhat the problem is, and the Triage nurse will find the best doctor solve your problem if they cannot. So although wemay not be ones who ultimately resolve the problem it has to come through us (Help Desk) for proper tracking andescalation.What do we look after?All GoodLife computersAll GoodLife laptopsClub, satellite office and Home Office Internet connectionsClub and satellite office phones (equipment and connections)1 st Contact for Company PrintersCompany cell phones and BlackBerry’sConference and On-line meetingsEquipment booking for Home Office (Loaner laptops, projectors)Creating and maintaining GoodLifefitness.com and GoodLifeMakesItEasy.com email accountsNetwork access and network resources (CARE, Exchange, Public Folders, Website Issues)All GoodLife authorized software installed on GoodLife equipment (MS Office, Symantec Antivirus, Aphelion)How to contact the Help Desk?

email: helpdesk@goodlifefitness.comphone: 519-661-0190 ext. 411 or 1-800-790-9269 Ext. 411***Please use ONLY the methods above to report problems or issues. Do NOT call or email the Help DeskTechnicians directly ***Application support questions (such as help with CARE) should be directed to Susan Zheng x 262 or emailszheng@goodlifefitness.com

Internal Job Postings:Included in this document:1. Fitness Managers – Huntsville LCL, Hamilton, Milton LCL, St. Thomas LCL, PeterboroughLCL, Belleville, Kennedy & Ellesmere, North York, Aurora, Sarnia, Brampton, London,Sudbury, Calgary and Bowmanville2. General Managers – Sudbury Southridge Coed, London Westmount LCL, Toronto StreetWomens, Oakville Town Centre (mat leave), Mississauga Millcreek Coed, Fredericton UptownCentre Coed, Saskatoon (new club), Calgary Country Village LCL3. Assistant General Managers - Ottawa March Road, Toronto Weston/401, MarkhamBullock/McCowan, Brampton Kings Point, London Oxford/Adelaide, Winnipeg Kenaston, OttawaQueen Street, Toronto Mount Pleasant4. Service Manager - Brampton Co-ed/Womens Loblaws Head Office

Job Posting #1Position: Fitness ManagerLocations: Huntsville LCL, Hamilton, Milton LCL, St. Thomas LCL, Peterborough LCL, Belleville,Kennedy & Ellesmere, North York, Aurora, Sarnia, Brampton, London, Sudbury, Calgary andBowmanvilleContact: Louise Kyprianou – lkyprianou@goodlifefitness.com or (905) 301-5091Job Profile:As a key player in the organization the Fitness Manager is responsible for maintaining a highstandard of professionalism, results-based programming, and profitability in the personaltraining department.Summary of Duties and Responsibilities• Responsible for the financial management of the department to include achievingpersonal training fat loss revenue goals and profit goals• Direct the personal training team, analyze performance, create strategies, inspectperformance• Ensure that all personal trainers are working the minimum required hours.• Ensure implementation of personal training consultation and/ or assessment with everyclient. Each prescription matches the clients complete fitness goals.• Personal training department is maintaining a minimum of 2.0 club efficiency• Personal training (and PT @ POS) client sessions are scheduled in full and are completedin a timely manner in accordance with company standards• Meeting with General Manager and PT Regional to decide strategy and direction fordepartment• Ensure all sales and service tools, systems, and resources available are used by allpersonal trainers• Responsible for the recruitment, selection, training, development, and performancemanagement of all personal trainers• Responsible for all human relations aspects of personal trainers including completingrequired certifications, completing PT Black Belt education, personal training onboardingprogram, and ongoing performance reviews• Ensure personal training programs are safe and effective and adhere to companystandards. This is done through inspection and shadowing of the personal training team• Consistently handle client concerns with professionalism in a timely manner

• Design and lead personal training individual and group meetings• Maintain a high level of communication and teamwork within the club and region toensure successful operations• Complete weekly reporting as requested by Personal Training Regional• Support and implement GoodLife programs and services• Implement and adhere to formal disciplinary procedures• Continuous learning – Fitness Manager training checklist and prep package within 3months of employment; attend Fitness Manager Bootcamp within 3-6 months ofemployment• Complete department administration tasksQualificationsEducation• Related Degree or Diploma in Kinesiology/ Physical Education is an asset• WHMIS, First Aid, CPR Certification• Can Fit Pro certificationKnowledge, Skills and Abilities• Exemplary leadership, written and verbal communication skills• Excellent time management, planning and organizational skills• Knowledge of the Health and Fitness Industry• Superior influencing and coaching skills• Ability to mentor, problem solve, manage change and consistently act as a role model• Ability to establish and maintain professional working relationships with all levels of theorganization• Ability to fully understand and embrace company cultureExperience• Minimum 6 months as a Personal Trainer with GoodLife or other related industry• Proven success in leading, training and motivating teams• Success in exceeding individual and team service and sales goals• Previous fitness management experience in the fitness industry a strong asset

Job Posting #2Position: General ManagerLocations: Sudbury Southridge Coed, London Westmount LCL, Toronto Street Womens, Oakville TownCentre (mat leave), Mississauga Millcreek Coed, Fredericton Uptown Centre Coed, Saskatoon (newclub), Calgary Country Village LCLContact: Wayne Wagg – wwagg@goodlifefitness.com or (613) 848-3050Job ProfileAs a key player in the organization the General Manager is responsible for maintaining a clean,friendly, professional, and profitable fitness facility.Summary of Duties and Responsibilities• Responsible for the financial management of the club to include achieving all club revenue andEBITDA goals in addition to controlling expenses• Sell memberships and ensure individual and group revenue goals are achieved• Direct the sales team, analyze performance, create strategies, inspect performance andcompletion of assignments• Attend community events and meetings• Report to Divisional Manager and home office• Meeting with department heads to decide strategy and direction for departments• Ensure all sales tools, systems, and resources available are used by all associates• Responsible for the recruitment, selection, training, development, and performancemanagement of all associates• Ensure club programs adhere to company standards to include personal training, child minding,group exercise, tanning and pro shop• Ensure implementation of all member retention strategies• Consistently handle member concerns with professionalism• Recruit, hire, and train new associates• Design and lead club meetings• Ensure ongoing equipment and facility maintenance• Ensure club cleanliness through weekly White Glove test and daily facility audits• Maintain a high level of communication and teamwork to ensure successful operations• Complete weekly reporting as requested by Divisional Manager• Support and implement GoodLife programs and services• Administer Health and Safety programs and policies• Implement and adhere to formal disciplinary procedures• Continuous learning – General Manager Black Belt• Complete club administration tasks

QualificationsEducation: Degree or Diploma in Business or Management; WHMIS, First Aid, CPR Certification; Can FitPro and LMI certification is a strong assetKnowledge, Skills and Abilities• Exemplary leadership, written and verbal communication skills• Excellent time management, planning and organizational skills• Superior influencing and coaching skills• Ability to mentor, problem solve, manage change and consistently act as a role model• Ability to establish and maintain professional working relationships with all levels of theorganization• Ability to fully understand and embrace company cultureExperience• Minimum 1 year as an Assistant General Manager with GoodLife• 2+ years success in a management role• Proven success in leading, training and motivating teams• Success in exceeding individual and team sales goals• Previous management experience in the fitness industry a strong asset

Job Posting #3Position: Assistant General ManagerLocation: Ottawa March Road, Toronto Weston/401, Markham Bullock/McCowan, Brampton KingsPoint, London Oxford/Adelaide, Winnipeg Kenaston, Ottawa Queen Street, Toronto Mount PleasantContact: Sylvia Brown at sbrown@goodlifefitness.comJob ProfileAn Assistant General Manager is responsible for assisting the General Manager with the daily operationof our fitness facilities, ranging from payroll, to hiring, to overall customer satisfaction, with a focus onsales management. They also are responsible for planning and executing member retention activities.Why GoodLife Fitness:Career advancement opportunities for advancement include: General Manager, DivisionalManager and Vice President.Initial and Ongoing “Sales” Training: Receive paid training at GoodLife’s ‘base camp’ to studyfitness, leadership, business, sales and service to become knowledgeable, and confident.Performance-based Income and Incentives: Every Assistant General Manager receivescommissions, bonuses, employee discounts, a Complimentary personal fitness membership andchances to win fantastic monthly sale incentives.Your Role:Lead a team of highly motivated staffDrive sales at the club levelDevelop, train, and coach Customer Service Representatives, Member Ambassadors and ChildMinding associatesEnforce best practices to ensure that our members stay happy and thrilled with our services.Your Talents:Strong sales and customer service orientationSeasoned coaching skillsStrong communications skillsPrevious experience with hiring and trainingA post secondary degree is recommended but a drive to succeed is essential!

Job Posting #4Position: Service ManagerLocation: Brampton Co-ed/Womens Loblaws Head OfficeContact: bramptonlclhome@goodlifefitness.com before 5.00 PM on Friday October 9 th , 2009Job ProfileAs an integral member of the team, the Service Manager is responsible for generating revenue throughthe sales of Personal Training, as well as, working along side the General Manager ensuring that thepersonal training team and the customer service team are providing world class service, qualityprogramming and maintaining the quality relationship and retention of all Loblaw Companies Limitedmembers.Your Role• Maintain an active client load of Personal Training Clients• Assist the General Manager in ensuring that all requirements of the associates and club vision isachieved at all times• Ensure a high standard of professionalism and programming within the personal trainingdepartment• Ensure all administration is completed in accordance with GoodLife standards and deadlines• Develop & build positive and valuable relationships with every person who walks through thedoor, both on a personal and professional level (goal is to increase member retention)• Conduct Group Orientation and open service times on a weekly basis• Implement all service & retention programs and parties at the club• Have complete knowledge of pro shop items, tanning and products• Handle complaints in a courteous and professional manner• Complete facility and change room inspections when required• Meet with the General Manager at least 2 times per week for 30 minutes to review club needsfor the upcoming/ current week• Assist the General Manager in ensuring that the personal training department meets revenuegoals• Recruit, select, train, develop, coach, discipline, and manage performance of Personal Trainerswith the General Manager• Achieve individual and club monthly personal training goals• Effectively use all rehearsal modules provided for all Personal Trainers• In cooperation with the General Manager, ensure completion of performance reviews every sixmonths for Personal Trainers, and complete the “Fitness Manager Monthly PerformanceChecklist”• Support and ensure all personal training and service programs are functioning to companystandards

• Ensure the integrity of ‘Personal Training at the Point of Sale’ sessions, the ‘GoodLife Six WeekFat Loss Program’, and our patented ‘Fit Fix program’• Ensure all Personal Trainers are professional and credible to include but not limited to beingpunctual for appointments, follow proper cancellation and refund procedures, and wearuniform and name tags• Act as Manager on duty when the General Manager is not on site• Plan and complete all required meetings and training• Assist in maintaining the cleanliness of the equipment, work out area, fitness assessment roomsand consultation areas• Maintain a high level of personal fitness• Assist the General Manager in ensuring that all Personal Trainers have completed in-housetraining as specified within 3 months of employment, and complete Can Fit Pro PersonalTraining certification within 3 months of employment; ensure all Personal Trainers maintaintheir Can Fit Pro certification status• Establish smart goals and complete a business plan based on the Personal Training goal sheet• Complete all planning, scheduling, paperwork, workbook, and reports within specified deadlines• Assist the General Manager in ensuring all Personal Trainers complete required paperwork asper GoodLife standards and deadlines• Consistently update health and fitness knowledge through workshops, certifications andseminarsYour Talents• Related Degree or Diploma in Exercise Science/Physical Education• Can Fit Pro Personal Trainer Certification• C.P.R. and First Aid Certification• Strong knowledge of the Health and Fitness Industry• Excellent written and verbal communication skills• Customer Focused• Excellent organizational skills• Ability to fully understand and embrace the company culture• Proficiency in the use of computers for e-mail and internet• Minimum 1 year success as Personal Trainer• Previous experience in the fitness industry• Proven sales success• Customer Service experienceThis position will require evening and weekend work.

LifeWorksQuarterly NewsletterQ32009Welcome to the First EditionWelcome to the first edition of the LifeWorks newsletter. This quarterly publication willcontain timely, helpful articles on a wide variety of subjects as well as what’s new atLifeWorks. This newsletter is for you, so we’d love to hear what kind of subject matteryou’d like featured. Contact us today at lifeworks@ceridian.caGetting the School Year Off to a Healthy StartNow that the school year is starting, your childwill be facing many challenges — from gettingto know new teachers and learning newsubjects to adjusting to a new school-yearroutine. All of these tasks will be easier if yourchild can maintain healthy habits and stayenergized. Read on for ways you can help.Make sure your child getsenough sleepOne in four children feels tired at school everyday, according to a survey by KidsHealth. Andchronic drowsiness puts children at risk forproblems that may range from lower grades toaccidents on the playground. Here are two waysto make sure your child gets enough sleep:ßßEncourage healthy homework andsleep habits. Children between theages of six and 12 generally need 10 to11 hours of sleep a day. Help your childset up a regular study schedule that willallow him to finish his homework withouthaving to stay up past his bedtime.Turn off the computer and TV asbedtime nears. Research has found thatlooking at a bright screen just beforebedtime may interfere with the biologicalrhythms that govern sleep. And playingvideo games and reading e-mail or textmessages at bedtime may over-stimulatechildren and make it harder for them tofall asleep. To eliminate the temptation,consider keeping your child’s bedroom atelevision- and computer-free zone.Maintain healthy eating habitsDeveloping healthy eating habits now willhelp your child stay strong during all herschool years.ßßServe a nutritious breakfast. As oftenas possible, choose healthy foods such aswhole-grain breads and cereals or low-fatcheese and yogurt. Look for juices with noadded sugar.Plan for a healthy lunch. Try to includefresh fruit or vegetables in your child’slunch every day — an orange or apple,cut-up carrot sticks, or green or red pepperstrips. If she buys lunch in the cafeteria,teach her to make good choices. Go overthe cafeteria menu with her, talking aboutwhich of the foods would be healthiest.As an alternative to the pop in vendingmachines, send your child to school eachday with a refillable water bottle.Other ways to get the schoolyear off to a healthy startß Weigh your child’s backpack when it’sfully loaded. Overloaded backpacks cancause back pain and other aches and throwoff a child’s sense of balance, which canlead to falls.ß Work with the school nurse onmedications. Make sure the nurse hasthe correct and up-to-date instructionsfor any medications your child needs totake at school. This should include inhalersfor asthma attacks, acetaminophen oribuprofen for headaches or menstrualcramps, as well as any other medications.ß Teach your child a few timemanagementtips. Procrastination onhomework assignments can be a majorsource of stress for school age children.Get your child a big wall or desk calendarand have her write the due dates for herIn this issue:Getting the School Year Off to aHealthy Start......................................... 1Readjusting Your Expectations........... 2Strategies for Emotional Well-being... 3Thinking Ahead to Save MoneyDuring the Holidays............................. 4reports, papers, and projects on it —many children find it easier to rememberdeadlines they can see. Encourage yourchild to set intermediate deadlines foreach part of a big project and to writethose on the calendar, too. If she hasto do a book report, she might set fourdeadlines: one for choosing a book, onefor reading it, one for writing a roughdraft, and one for writing her final report.Finally, make sure you stay involved withthe school. Go to back-to-school night orother programs for parents and caregivers.Encourage teachers to let you know aboutany problems your child has so that youcan work together to find solutions. Ifyour child has any special needs, set upcommunication lines with his teachersright from the start (such as e-mail or anotebook that goes back and forth fromhome and school), so that you can stay ontop of his progress. The more you knowabout how your child is doing at school,the better able you’ll be to help himprepare, both mentally and physically, forthe challenges he faces every day.For more information, log on towww.lifeworks.com.This newsletter is brought to you by Ceridian, a leading provider of managed human resource solutions designed to maximize the value of people.© 2009 Ceridian Corporation. All rights reserved.

LifeWorksQuarterly NewsletterReadjusting Your ExpectationsQ32009The changing economy has forced many torethink their expectations for the future. Somepeople are putting off retirement or returningto the workforce because their savings havebeen hit by the financial crisis. Others are readjustingtheir spending habits and budgets,and many are reflecting on the place thatmoney and possessions have in their lives.Change in life is inevitable, but suddenunexpected change can create anxiety anduncertainty. A key to successfully weatheringchange is to accept that you don’t have fullcontrol over what happens and to focus onthose areas you do have some control over.Adjusting to changes in yourfinancial situationTaking practical steps to manage financialchange can help you with the emotionaladjustment of living with less. Here are someways to maximize what you have and bringmoney into your household.ßßRethink how you spend money. You maybe tempted to keep up familiar spendingpatterns by using credit cards or dippinginto savings. But if you have less money tospend, put a halt to unnecessary purchasesso you don’t get into serious debt.Review your budget. Look for expensesto trim or to cut out entirely. Putting arevised spending plan down on paper willhelp to clarify your spending priorities.ßßConsider ways to supplement yourincome. You may be able to increase yourincome by working more hours at yourcurrent job or even working a second jobtemporarily. Many people also find waysof earning income on the side by sellingthings they have or make, or providingservices like babysitting or car repair. If youhave an extra room in your home, considerrenting that out for extra income.Delay retirement. If you were planningon retiring soon, you can increase yourretirement income by seven percent ifyou continue working for one year, and22 percent if you work for four more years,according to a U.S. study by T. Rowe Price.Adjusting emotionallyIt’s normal to feel upset and anxious whenyou experience a sudden change. A healthyway to deal with these negative emotions isto accept that you need to rework your plansfor the future and find ways to adjust.ßFind opportunities in the change. Anychange — even an unwelcome one — canbring new opportunities to learn and grow.The decision to go back to work or to findnew ways to earn money might lead you torediscover long-forgotten skills or inspire youto learn new ones. Adapting to the changecan make you stronger and better preparedfor the next challenge that comes your way.ßßTake pride in your coping skills. Takingcontrol of spending is a source of pridefor most people. Finding bargains in thegrocery store, for example, can put a smileon any shopper’s face. You might alsoconsider doing more around your homeon your own instead of hiring others to doit. For example, learn how to make minorcar repairs so you can hold onto yourvehicle longer. Do home maintenanceyourself. Allow yourself to take pride inyour efforts to stretch your money.Take stock of your life. Remind yourselfof what is most important to you. Afinancial or other crisis often forces us tofocus on our priorities and to rememberwhat we truly value in life. Even if thefinancial downturn means that you haveto make a major change, such as movinginto a new home, step back and look atwhat you still have. Instead of dwelling onwhat you’ve lost, focus on those thingsthat you value, such as your family andfriends.If you are having difficulty adjusting to thefinancial or other changes in your life, contactLifeWorks for more resources about coping withchange and dealing with financial hardship.For more information, log on towww.lifeworks.com.What’s New at LifeWorks?The Divorce Toolkit.This bilingual, online“toolkit” includes two downloadable audiorecordings – one dealing with the emotional aspects of divorce, thesecond with the legal process – as well as downloadable articlescontaining yet more practical advice and information.The Will Kit.Have you made a Will yet? This complete Will kit provides valuableinformation and guidance to help you prepare your Will and puttogether an estate plan for you and your family.There’s much more new on LifeWorks Online. Go to www.lifeworks.com to see for yourself!Why Don’t We Do It In Our Sleeves?Many diseases, including the flu, are spread by coughing and sneezing.This fun, five minute video was designed to encourage people tocough and sneeze according to the infection control guidelines putforth by the Centers for Disease Control and Prevention.Preparing for a Flu Pandemic.This booklet answers questions about pandemic flu, how to bestprotect yourself and your family, how to prepare for such a situation,and how to find resources to help you stay informed.© 2009 Ceridian Corporation. All rights reserved.

LifeWorksQuarterly NewsletterStrategies for Emotional Well-beingQ32009Growing StrongerThrough ChangeFinancial difficulties. Job loss. Illness. Divorce.We face unexpected changes and challengesthroughout our lives. How can you learn tokeep up a positive attitude and stay strongthrough such times? Here are some tips andsuggestions to help you deal with change:ßßßFirst, honestly assess the situation. Putthings in perspective. Ask yourself, “Howbig is this problem really?” And then,“What do I need to do?” Of course, therewill be moments when you cry, feel down,or are overwhelmed. But remind yourselfthat you will move forward.Second, recognize that you have achoice in how you handle challengesand change. You can’t choose whathappens to you. But you can choose howyou respond to what happens. You mightsay to yourself: “Things haven’t gone asplanned. I’ve had this unexpected setback.Now, what do I need to do?”Take responsibility for your actionsand don’t blame your circumstances.You can get help. You can get support.You can find others to help you out. But atthe end of the day, the person who mustmanage the challenges you are facing isyou. It’s your job to take control and takeresponsibility.Practice being resilientHere are resilience techniques to practice andwork on as a way of getting through challengingtimes:ßChoose to have a positive attitude.There are many things over which youhave no control — for example, youßßßßßcan’t control whether the stock marketcontinues to drop or whether you’ll loseyour job. You can’t control if your child isfaced with a serious illness. But what youcan do is choose how you respond to thedifficulties and setbacks you face.Take care of yourself. The strongerand fitter you are physically, the moreresources you will have to face thechallenges that life brings you. Practicehealthy habits, including getting enoughsleep and exercise, managing stress, andeating healthy foods.Calm yourself. During difficult andstressful times, we sometimes makematters worse by pushing the panicbutton and “catastrophizing.” But insteadof imagining the worst, try to calmyourself. Tell yourself, “I’m in this difficultsituation. But now I’m going to startmanaging it as best I can.”Decide not to be helpless. Try not to letthings overwhelm you.Trust your inner strength. Experts agreethat we have strengths we never knewwe had until we have to use them. You’llbe amazed at how many resources youhave that you never even knew about.Remember that change can lead topersonal growth.Start with a single step. If you arefaced with a challenge that feels big oroverwhelming, start with the simplestthing you can do that takes you in thedirection you want to be. Ask yourself,“What’s the smallest thing I can do to getstarted?” Once you’ve thought about it,do it.ßßßßLet go of your anger. A difficultchallenge can cause us to feel angry andupset. These feelings are normal, butthey won’t help us move forward. Workthrough your anger by writing about it ortalking about it with a trusted friend. Tryto let go of negative feelings. It’s not easyto do. It takes practice and work. But try.You’ll be amazed at the results.Focus on solutions, not problems.Instead of focusing on what you feel youmay be losing, consider what you maygain because of the change. For example,if your job is changing, this may be theopportunity you were waiting for toreassess your work and find new direction.Laugh. Even when things seem to befalling apart around you, try to find timeto smile and laugh. It’s very healing and itwill help you forget your worries for a fewmoments. Rent a movie that makes youlaugh or spend time with a friend with agood sense of humour.Focus on the things that are good inyour life. Count your blessings. Focus onthe things that are good in your life now.Try to appreciate the day-to-day goodthings. The more time you spend doingthat, the more energy you will have todeal with the problems that you face.A sense of gratitude helps put things inperspective.Finally, remind yourself that you will getthrough your difficult times and growstronger as a result.For more information, log on towww.lifeworks.com.The content in this article is based on a presentation give by Stephen Williams, Ph.D. He was battling a personal illness at the time and passed awaynine months later. Dr. Williams was an organizational psychologist and author, and an expert on resilience, work, and well-being.© 2009 Ceridian Corporation. All rights reserved.

LifeWorksQuarterly NewsletterQ32009Thinking Ahead to Save MoneyDuring the HolidaysOften, the reminders about saving money duringthe holidays come too late, after our holidaypreparations and spending have alreadystarted. But in this year’s tough economic climate,it’s especially important to manage ourfinances wisely. Here are some tips and ideason how to plan far enough in advance to actuallysave money this holiday season.TravelStart thinking now about your travel plans,because flight prices are expected to skyrocketaround the holidays this year.ßßßIt’s never too early to start shoppingfor your plane tickets. Keep an eye onthe major travel Web sites and rememberto check discount airlines separatelybecause their everyday good deals don’tshow up on the travel sites.If you decide you can’t afford thecost of airfare, talk with your familyabout ways to celebrate togetherat a distance. For example, talk witheveryone beforehand about downloadinga program like Skype on your computers,and then schedule a free computer-tocomputer“conference call” with familymembers who are far away.Take a road trip in a fuel-efficient car.If you can’t afford the flight but also can’tstomach the thought of being awayfrom your family for the holidays, planahead now so you can set aside the extravacation days.GiftsThe first thing you might “give” this year issome very careful thought to how you’regoing to handle gift-giving with family andfriends. Here are some money-saving ideas.ßGive one meaningful, thoughtful gift toeach person. Start brainstorming ideasfor your loved ones. Listen to what theytalk about in conversations, what theirinterests are. If you can come up with oneßßßperfect gift idea for each person on yourlist, you might not be tempted to spendas much on “last-minute-have-to-findsomething”gifts.Make presents if you can. You don’thave to be crafty to make thoughtfulpresents. Here are some low-cost ideasthat don’t require a lot of skill:ß Frame a fun photograph from a vacationor special event that you enjoyed together.ßßßMake a photo album of your children,along with some photocopies of theirrecent artwork, to give to grandparents,aunts, and uncles.Make gift certificates of things you can dofor your loved ones throughout the year.For example, “This certificate entitles youto one free [30-minute massage][night ofbabysitting][weekend of dog-sitting][girls’night out] at a time of your choosing in2010.”Give the gift of soup, hot chocolate, mulledcider, or cookies — without baking orcooking! Pick up some low-priced basketsat a bargain store. Then, purchase the drygood ingredients for several batches ofyour favourite recipes. Line the basketswith colourful fabric or tissue paper, putthe ingredients in each basket, and tie abow around the baskets with the writtenoutrecipe attached. You can probably puttogether each basket for under $10, andthey’re lovely gifts for teachers, neighbours,or extended family.Do your shopping online and placeyour orders early. By starting early, you’llhave plenty of time to comparison shopfor the best prices. Also, as long as youbuy before November, you will probablybe able to find low-cost or free shippingoptions.If you really enjoy shopping in person,make plans to go bargain hunting in acarpool with friends. Just remember toinvite your thrifty friends, not friends withßwhom you’re usually tempted to spendmore money than you should.If you’re planning to ship gifts toanyone this year, be weight-conscious.Look for small, lightweight gifts that won’trequire oversize packaging, which canreally bump up your shipping costs.Decorations and entertainingß Try not to buy any new decorationsthis year.ß Use incandescent strings of lights to saveelectricity. Better yet, homemade paperchains and popcorn-and-cranberry garlandsare charming decoration alternatives.ß Plan a wine and cheese party or a holidaypotluck with friends instead of a full dinner.ß Watch the grocery-store circulars for sales,stock your freezer, and then plan yourholiday meals around those items.Finally, even if you find it unrealistic to savemoney by making presents, giving feweritems, or deciding not to travel, you can stillease the burden on your wallet by spreadingout your holiday spending over the next fourmonths instead of one or two. When youstart early, you can buy a few things everymonth with the cash in your pocket andavoid using your credit cards.For more information, log on towww.lifeworks.com.© 2009 Ceridian Corporation. All rights reserved.

Member Experience Department: A Well Oiled Machine!The Mission of the Member Experience Department:To provide World Class execution of House of the Retention while exceeding our revenuetargets at the Front Desk.The Vision of the Member Experience Department:To be known worldwide as the most successful company at retaining and engaging each WorldClass member through every interaction.The Member Experience Department - A Well Oiled Machine!If we control and continue our maintenance plan we will impact the largest part of the department: themembers!Three Gears:The Club Level Gear – Over the next year we are launching several fantastic initiatives:o Increasing Assistant General Manager and Customer Service Representative retentionby improving recruiting, training and on-boarding.o Doubling Pro Shop revenue and updating the branding for tanning, allowing associatesto make more money while saving members money.o Continually perfecting our World Class Meet and Greet, new member orientations andMember Save.o JUMP! – An initiative that will amaze you when you see it!Home Office Gear – While continuing the focus on servicing members over the phone, thepeople working in the HomeOffice Member Experience Department are dedicating time togetting members in bad financial standing with GoodLife restarted. Our number one goal withthis initiative is to get members to see the value in their memberships.Members That Stay Gear – Our ultimate goal is to have 100 per cent of our members use ourclubs in the first 30 days and from there, complete at least two work outs per week on a regularbasis.We know we will make a difference!

TO: All AssociatesFROM: Home Office AccountingDATE: October 2, 2009SUBJECT: Addidas Uniforms and using Patch Bucks / Mo MoneyPRIORITY: ImportantHow to use Patch Bucks and Mo Money for Adidas Uniforms Reimbursement1. Order your uniform on the Adidas website. (See instructions on Adidas Website and in July 4,2009 eNewsletter). As per the instructions, you can only pay by credit card so you will not beable to use Patch Bucks or Mo Money to pay for your uniform on the Adidas website.2. When you receive your uniform, complete all fields of the Patch Bucks/Mo Money PayrollReimbursement form located in Public Folders – All Public Folders – Club AdministratorForms. All fields must be completed before payment will be made.3. Complete the Patch Bucks/Mo Money Payroll Reimbursement form located in Public Folders –All Public Folders – Club Administrator Forms electronically. Do NOT complete the formmanually.4. Print a copy of the form after it is completed electronically, ensuring that all information wascompleted. Have the form signed by your General Manager.5. Attach a copy of the paid invoice, proof of payment of the Adidas uniform and the original PatchBucks/Mo Money. Remember to complete the back of the Patch Bucks or Patch Bucks/MoMoneyr.6. Send the completed Patch Bucks/Mo Money Adidas Uniform Payroll Reimbursement form,copy of invoice, proof of payment and original Patch Bucks/Mo Money to: Payroll Accounting –Home Office Accounting.7. Payroll Accounting Home Office with process the reimbursement for inclusion on your next pay.8. You will then see the reimbursement itemized on your next payroll statement.A few reminders:1. Patch Bucks/Mo Money have no cash surrender value. You will only be reimbursed forthe amount of Patch Bucks and/or Mo Money received or the amount paid for the uniform,whichever is less. If you include more Patch Bucks/Mo Money than is needed for the cost ofthe uniform including shipping, then you will not receive the full value of the Patch Bucks /Mo Money received.2. The Patch Bucks/Mo Money Adidas Uniform Payroll Reimbursement form is only to be usedfor reimbursement of Adidas Uniforms.3. The new uniforms were launched July and September 2009. Refer to the July 4, 2009eNewsletter for further details or the Adidas website on July 13 or after.4. If you have any questions regarding Patch Bucks or Mo Money usage, please emailaccounting@goodlifefitness.com.Thank you,Zena Nurse, Manager of General Accounting

Frequently Asked Questions:Q. What can the New Patch Bucks/Mo Money be used for?A. The new Patch Bucks/Mo Money can be used by associates the same as the Patch Bucks and Mo Moneywere each used before - as tender for payment of any product or service provided by GoodLife Fitness Clubsincluding CanFitPro conference registration and certification programs.Q. What can’t the New Patch Bucks/Mo Money be used for?A. As in the past with the Patch Bucks and Mo Money, they cannot be use for goods and services offered by anysub-tenants such as massage therapists, juice bars, additional Personal Training financing payments, payingoutstanding balances and purchasing GoodLife Gift certificates.Q. If have more Patch Bucks/Mo Money than need to use for my purchase, can I get money back?A. No, Patch Bucks/Mo Money has no cash value and no cash will be given back.Q. Do the new Patch Bucks/Mo Money expire?A. Yes, they will expire the end of the fiscal year (June 30) that they are issued or the next fiscal year if they areissued close to the end of the fiscal year.Q. Can I get my expired Patch Bucks/Mo Money replaced?A. Expired Patch Bucks will not be replaced from Home Office and cannot be ordered. The General Manager orRegional Trainer can replace them at their discretion from their unused supply of Patch Bucks/Mo Money onhand.Q. I have run out of Patch Bucks/Mo Money. Can I reorder more?A. No, each club or regional trainer is allotted a specific amount each month. If they run out, they cannot beordered. A new supply will be sent the next month.Q. Do I have to keep track of which fitness instructors I give the Patch Bucks/Mo Money to?A. Yes. Patch Bucks/Mo Money are a taxable benefit when received regularly so for tax purposes, we must recordthe value given to each associate in order to record the taxable benefit received by the associate at tax time forthe calendar year.Note: Any special use of Patch Bucks other than as outlined above must be approved by the Manager ofGeneral Accounting in Home Office Accounting.

Introducing the Policy and Procedures Handbook!In our effort to become a world class top employer and with your best interest in mind,GoodLife has created very important policies for you to refer to while on the job.Ensure you are using the most up to date versionBecause GoodLife has your wellbeing in mind, policies will require updating on a regularbasis based on your feedback. When you need information about a policy please refer tothe most recent version that can be found on the main page of SharePoint or on PublicFolders under the “GoodLife Policies and Procedures” and “People Dept” folders.1. To access SharePoint internally at a club on the network or at Home Office go tohttp://glfc7/default.aspx-If a box appears asking for your username and password you do not have access to this section.-Press Cancel and on the next page that loads in the white dialogue box enter in your name, thearea you are trying to access and the name and position of the person who wants you to haveaccess to this area.2. To access SharePoint externally, not in a club or at home office, or from a club not on thenetwork go to https://sharepoint.goodlifefitness.com/default.aspx-A box will appear asking for your username and password.-Type in the same username and password you use to access your email-If the box keeps appearing asking for your username and password, try typing HEADOFFICE\ infront of your username.-If it still comes up, you do not have access to this section. Press Cancel and on the next page thatloads enter in your name, the area you are trying to access and the name and position of theperson who wants you to have access to this area.QUESTIONSPlease send your policy and procedure questions to policies@goodlifefitness.comDear GoodLife Associates,A message from the Founder and CEOI am very proud of the reputation GoodLife has developed in the fitness community and I amhonored to have you as part of our Team.As an associate of GoodLife, there are certain policies and procedures that you need to be awareof in order to properly perform your duties. The information in this guide will help you understandthe key role you will play in the success of your club and the company.Keep in mind that this is a privately owned fitness company. Consequently, everything that goes onin any Club is a direct reflection of me. As such, I expect you to act at all times with the utmostrespect to the member and Club as I would. You are entrusted with the care of our members andshould treat them like family and friends. As well, you have the responsibility of the large investmentin the Club you will work in. Please treat it like you would your own. As a Club, we are committed toquality service in a warm, friendly environment. As far as the members are concerned, you are theClub. Members judge the quality of the Club on how you relate to them as individuals. Every singlestaff person is a vital GoodLife team member.We win when everyone plays to win.If you are like me and truly love what you are doing, your job should be a very enjoyable one. Werequire that you love working with people, enjoy fitness, AND take pride in your work. It is importantyou are success and achievement driven. In return, I am committed to training you to be the bestand to providing you with the knowledge and opportunity to succeed! You will be able to performyour responsibilities as efficiently and successfully as possible. I pay fairly and provide the bestcareer path and challenging future in the fitness industry. I believe if I look after your future you willlook after mine.Yours in Good Health,David Patchell-EvansA.K.A. “Patch”Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 2

Policy and Procedure HandbookAcknowledgement Form_______________________________________________________Ensure you are using the most up to date versionBecause GoodLife has your wellbeing in mind, policies will require updating on a regularbasis. To ensure you are using the most up to date version of the Handbook, pleaserefer to the copy on the main page of SharePoint or on Public Folders under GoodLifePolicies and Procedures or People Dept.We ask that you please refrain from printing the Policy and Procedure Handbook._______________________________________________________________________________I have read, understand, and will abide by the policies and procedures that are outlined inthis Handbook.I understand that is my responsibility to make myself aware of any further updates topolicies and procedures, as they are issued.I further acknowledge that this manual and the information contained therein remainsconfidential.Associate Name: ________________________________________________________Associate Signature: _____________________________________________________Manager Signature: ______________________________________________________Club Name: _____________________________________________________________Date: ___________________________________________________________________This form must be printed and signed by the associate and manager and a copyplaced in the associate’s personnel file.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 3

Table of ContentsGoodLife’s Philosophy, Mission and Values..................................................................................6GoodLife’s Philosophy.....................................................................................................................6GoodLife’s Mission..........................................................................................................................6GoodLife’s Values ...........................................................................................................................6Respecting Diversity at GoodLife....................................................................................................7Human Rights – a policy of Zero Tolerance....................................................................................7Respecting Diversity........................................................................................................................7Discrimination..................................................................................................................................7Workplace Harassment...................................................................................................................7Workplace Accommodation ..........................................................................................................11Accommodation of Religious Observances ..................................................................................12You’re Employment Relationship with GoodLife .........................................................................14Length of Service Recognition Program .......................................................................................14Hiring Non Canadian Citizens .......................................................................................................16Performance Reviews ...................................................................................................................21Internal Hiring ................................................................................................................................22Referral Bonus ..............................................................................................................................23On-boarding and Orientation.........................................................................................................24Probationary Period.......................................................................................................................25Discipline .......................................................................................................................................26Termination ...................................................................................................................................26Compensation ...............................................................................................................................27Benefits Plan .................................................................................................................................27Employee Assistance Program .....................................................................................................30Reference Request .......................................................................................................................31Working at the age of 65 and beyond ...........................................................................................32Relocation Reimbursement...........................................................................................................34Statutory Holidays .........................................................................................................................34When you’re at Work.......................................................................................................................36Hours of Work and Breaks ............................................................................................................36Shift Durations...............................................................................................................................37When you’re Not at Work................................................................................................................38Absenteeism..................................................................................................................................38Leaves of Absence with Pay ..........................................................................................................39Vacation ........................................................................................................................................39Time Off Tracking..........................................................................................................................42Sick Leave.....................................................................................................................................46Bereavement Leave ......................................................................................................................46Voting Leave .................................................................................................................................47Leaves of Absence without Pay.....................................................................................................48Jury and Witness Leave................................................................................................................48Pregnancy Leave ..........................................................................................................................49Parental/Adoption Leave...............................................................................................................51Pregnancy and Parental Leave Question and Answers ...............................................................52Personal Leave of Absence ..........................................................................................................58Personal Emergency Leave – Ontario Only..................................................................................58Family Medical Leave....................................................................................................................59Medical Leave of Absence ............................................................................................................60Reservist Leave of Absence .........................................................................................................61On the Job at GoodLife...................................................................................................................62Member Health and Safety ...........................................................................................................62Inspections by Government Agencies...........................................................................................64Canada Food Inspection Agency..................................................................................................65Conduct and Behaviour.................................................................................................................65Child Pornography.........................................................................................................................66Conflict of Interest .........................................................................................................................67Confidentiality................................................................................................................................68Home Office Dress Code ..............................................................................................................69Associate Uniforms .......................................................................................................................69Employment of Relatives ..............................................................................................................72Acceptance of Gifts .......................................................................................................................72Smoking in the Workplace ............................................................................................................73Confidential and Proprietary Information of 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Scent Reduction............................................................................................................................73Email and Internet use ..................................................................................................................74Cell Phone, Blackberry and Laptop Use .......................................................................................75Return of laptops and cell phones when on leave ........................................................................78Travel Policy and Procedure .........................................................................................................78Travel and Expense Reimbursement............................................................................................80Personal Calls ...............................................................................................................................82Incident Reporting .........................................................................................................................83Associate Discount on Tanning and Pro Shop .............................................................................83Associate and Family Memberships .............................................................................................84Associate use of Child Minding .....................................................................................................87Associate Sponsorship Requests .................................................................................................87Reporting Suspected child abuse .................................................................................................88Associate Theft..............................................................................................................................88Corresponding Wage Increases and Position Status Changes to the Start of a Pay Period .......89Forms................................................................................................................................................91Pregnancy and Parental Leave Form ...........................................................................................91Associate Sponsorship Request Form..........................................................................................93Request for Relocation Reimbursement .......................................................................................94Associate Referral Form ...............................................................................................................95New Associate Referral Reward Form..........................................................................................96Foreign Worker Acknowledgement Form......................................................................................97Associate Membership Agreement Form......................................................................................98E-mail and Internet Acknowledgement Form................................................................................99Leave of Absence Request Form................................................................................................100Free Resources Available in Canada..........................................................................................101Dismissal Email ...........................................................................................................................103CARE Instructions to Redeem Associate and Family Memberships ..........................................104Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 5

GoodLife’s Philosophy, Mission and ValuesGoodLife’s Philosophy[back to top]Belong where caring individuals are committed to educating you to develop a moreenergetic lifestyle to increase fitness, longevity and fun.GoodLife’s Mission[back to top]A group of Fitness Clubs focused on exceptional service through C.C.S.S.V. (Care,Cleanliness, Sales, Service and Value) and M.C.I. (Measurable Constant Improvement).GoodLife’s Values[back to top]CareTrustIntegrityPeak AttitudeHappinessPassionPersonal FitnessConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 6

Respecting Diversity at GoodLifeHuman Rights – a policy of Zero Tolerance[back to top]GoodLife recognizes the right of every individual to equality of opportunity with respect totheir employment based upon their qualifications, and is committed to providing aworkplace in which all people are treated with dignity and respect. GoodLife supports theprinciples of, and complies with, all applicable human rights legislation and will not toleratebehaviour in the workplace that is contrary to applicable human rights legislation.Respecting Diversity[back to top]Commitment to a diverse workforce at GoodLife means commitment to embracing theunique talents and experiences every associate brings to the team. Our inclusive workenvironment means that all ideas, people, and practices are valued.We are all accountable for creating and maintaining a work environment that is free fromdiscrimination and harassment and treats all associates fairly. Discrimination andHarassment are not permitted by anyone, including Managers, co-workers, members,vendors, and suppliers. As such, it is your responsibility as a GoodLife associate to bringforth experiences or observations of discrimination and harassment without fear ofreprisal.GoodLife practices respect for human rights in its relationship with current and prospectiveassociates, current and prospective members, vendors, and suppliers and is incompliance with all applicable Human Right legislation.Discrimination[back to top]GoodLife is an Equal Employment Opportunity Employer and is committed to providing asafe, healthy, and positive work environment that is free from discrimination. Thisincludes, but is not limited to: recruitment, hiring, job placement, training, promotion,termination, transfer, layoff, recall, leave of absence and compensation.Discrimination may also include failure to reasonably accommodate the special needs ofan individual or group based on the prohibited grounds._______________________________________________________________________________Prohibited grounds of discrimination and harassmentProhibited grounds for discrimination and harassment are protected under the OntarioHuman Rights Code 5. (1), they include:Race, Ancestry, Place of Origin, Colour, Ethnic Origin, Citizenship, Creed, Sex, Sexual,Orientation, Age, Record of Offences, Marital Status, Family Status, Disabilities* Prohibited Grounds may vary slightly from Province to ProvinceWorkplace Harassment[back to top]The Canadian Human Rights Act and the Canada Labour Code protect us fromharassment and The Criminal Code protects us from physical and sexual assault.Harassment is defined as “engaging in a course of vexatious comment or conduct that isknown or ought to reasonably to be known to be unwelcome”.Associates do not have the right to harass anyone else, at work or in any situation relatedto employment. This policy is one step toward ensuring that GoodLife is a comfortableplace for all associates.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 7

The People Dept is Solely Responsible for Dealing with Harassment ComplaintsThe Associate Relations Team in the People Dept is solely responsible for acceptingcomplaints, conducting thorough investigations, deciding on an appropriate outcome andfor following up with the complainant and the associate accused.GoodLife treats all complaints of harassment seriously and acts on all complaints toensure that they are resolved quickly, confidentially, and fairly. Associates will bedisciplined up to and including termination if they harass a person or group of people.Managers are expected to act in accordance with this policy to end harassment.GoodLife is committed to providing a safe, healthy, and positive work environment forassociates. In doing so, we are dedicated to ensuring the workplace is free fromharassment._____________________________________________________________________________It’s O.K. to Defend YourselfIf someone behaves in a way that offends, harms, humiliates, or degrades you, it’s ok tolet that person know. If you feel that you can speak to that person, let them know how youfeel and that their behaviour is inappropriate. If they continue the behaviour, or you don’tfeel you can speak to the person directly, call or email the Associate Relations team forhelp.Speak Up!It’s very important to call the number below if you have been harassed, you become awareof any possible incidents, or believe that others have been subjected to discriminationand/or harassment; your call is completely confidential!1-800-790-9269, press 0 and ask the receptionist to transfer you to a member of theAssociate Relations team.associaterelations@goodlifefitness.com**Associates that feel they have been mistreated by a member should also call theHarassment number. Managers or associates of GoodLife that are approached by amember who feels they have been mistreated by an associate should also call theHarassment number._____________________________________________________________________________Associates must be prepared to supply the following information when filing a formalcomplaint with the People Dept:1. your (the complainant’s) name and position;2. the name and position of the alleged harasser;3. details of what happened;4. dates, times, and how often its occurred;5. where they happened; and6. the names of any witnesses._____________________________________________________________________________What is Harassment?Any unwelcome behaviour that degrades, demeans, humiliates, or embarrasses a personand that a reasonable person should have known would be unwelcome. Harassmentincludes verbal, written, visual, media exposure (e.g. email, advertisements), and physicalconduct that creates an intimidating, hostile, offensive, and poisoned work environment.It may be a single incident or continue over time. The Canadian Human Rights Actprotects associates from harassment that is related to their race, national or ethnic origin,colour, religion, age, sex, marital status, family status, disability, pardoned conviction, orsexual orientation.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 8

Examples of harassmentHarassment is any action that makes someone feel degraded, humiliated, orembarrassed. It includes, but is not limited to:• posters, cartoons, e-mail, telephone calls, conditions of employment that aredegrading, humiliating, or sexual, and requests;• unwelcome sexual remarks, invitations, or requests;• displays of sexually explicit, sexist, racist, or other offensive or derogatory material;• written or verbal abuse or threats;• practical jokes that embarrass or insult someone;• leering (suggestive staring) or other offensive gestures;• unwelcome physical contact, such as patting, touching, pinching, hitting;• patronizing or condescending behaviour;• humiliating an employee in front of co-workers;• abuse of authority that undermines someone’s performance or threatens her or hiscareer;• vandalism of personal property; and• physical or sexual assault.________________________________________________________________________What is Sexual Harassment?Sexual harassment includes unwelcome sexual contact and remarks, leering,inappropriate staring, unwelcome demands for dates, requests for sexual favours anddisplays of sexually offensive pictures or graffiti. Associates have a right to freedom fromsexual harassment in the workplace.Examples of Sexual HarassmentVerbal harassment:• Sexual comments, jokes, gestures, noises, propositions• Cat calls or whistling in a demeaning manner with sexual overtones.• Referring to an adult as "girl," "boy," "honey”, “sweetie”, or “babe”• Asking about sexual fantasies, preferences, or history• Making sexual comments about a person’s clothing, body, or looksNon-verbal harassment:• Sexual &/or derogatory comments about men/women on coffee mugs, hats,clothing, walls, computer screens, etc.• Making facial expressions, such as winking, throwing kisses, or licking lips• Making sexual gestures with hands & /or body movements• Letters, email, posters, gifts, &/or materials of a sexual nature• Invading a person’s body space, standing closer than appropriate or necessaryVisual• Magazines, calendars, posters, cartoons, drawings, or pictures of a sexual, racial,or ethnic nature• Computer graphics, e-mail, or messages of a sexual or racially charged nature.Screen savers• Display of sexual picturesPhysical Harassment:• Any physical unwanted touches• Deliberate sexual touching or brushing up against, or leaning over, or pinching• Touching or rubbing oneself sexually around or in the view of another person• Purposely brushing up against a person• Patting, goosing, caressing, or fondling• Tearing, pulling, yanking, a person’s clothing• Exposing herself/ himselfConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 9

Consequences of HarassmentGoodLife does not permit workplace harassment on or away from company premises,during work or non-working hours and will take all reasonable steps to eliminate anyharassment, or activity associated with it.Any associate, regardless of position, who harasses others whether it be a GoodLifeassociate or member, will be disciplined, up to and including termination. Any memberwho harasses either a GoodLife associate or another member, will have their membershiprevoked and will no longer be welcome on GoodLife premises.If someone files a formal complaint about an associate’s behaviour, the associate accusedwill have to participate in an investigation. The associate must cooperate, give theirperspective on what happened, and, if the investigation shows that the associate didharass another associate or group of associates, the associate will be expected to changetheir behaviour and will also be subject to disciplinary action up to and includingtermination for cause._____________________________________________________________________________Disciplinary Action for HarassersAn associate who harasses another associate or group of associates will be subject to oneor more of the following forms of discipline, depending on the severity of the harassment:• a written reprimand;• a suspension, with or without pay;• a transfer, if it is not reasonable for the associates involved to continue workingtogether;• dismissal• mandatory Employee Assistance referral• written apology to the associate who was harassedPlease Note: Suspending the accused associate with pay during the investigation may berequired in some cases.If the investigation does not find evidence to support the complaint, there will be nodocumentation concerning the complaint placed in the alleged harasser’s file. When theinvestigation reveals harassment did occur, the incident and the discipline that is imposedon the harasser will be recorded in the harasser’s file._____________________________________________________________________________Unsubstantiated complaintsIf an associate, in good faith, files a harassment complaint that is not supported byevidence gathered during an investigation, the complaint will be dismissed, and no recordof it will be put in the accused harasser’s file. As long as the complaint was made in goodfaith, there will be no penalty to the associate who complained, and no record in her or hisfile.Complaints made in bad faithIn the event that a complaint was made in bad faith (in other words, the associate makingit had absolutely no basis and deliberately and maliciously filed the complaint) thatassociate will be disciplined and a record of the incident will be put in her orhis file.Disciplinary action for an associate who complains in bad faith will be dealt with in thesame manner as a case of harassment and will depend on the seriousness of thesituation._____________________________________________________________________________ConfidentialityGoodLife will not disclose a complainant’s or alleged harasser’s name, or anycircumstances related to a complaint, to anyone, except as necessary to investigate thecomplaint or take disciplinary action related to the complaint, or as required by law.Managers involved in a complaint are reminded to keep all information confidential, exceptin the above circumstances.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 10

All associates have a responsibility to cooperate in the investigation of a harassmentcomplaint. Anyone who gives evidence in an investigation, or who is otherwise involved inthe process, must keep this information confidential, except as is necessary todeal effectively with the complaint. These are serious issues, and the privacy of associatesmust be respected. Even once a complaint is resolved, confidentiality and respect areimportant._____________________________________________________________________________RetaliationRetaliation or threat of retaliation is considered a serious disciplinary breach and is strictlyprohibited. Anyone who retaliates in any way against an associate who has complained ofharassment, given evidence in a harassment investigation, or been found guilty ofharassment, will themselves be considered guilty of harassment and dealt withaccordingly. Disciplinary action is the same as those assessed against harassers._____________________________________________________________________________Steps to Addressing a Complaint of HarassmentThe Associate Relations Team in the People Dept is solely responsible for acceptingcomplaints, conducting thorough investigations, deciding on an appropriate outcome andfor following up with the complainant and the associate accused.Managers must not attempt to conduct investigations or take any actions toward aharassment complaint.Managers must immediately report incidents or suspected incidents directly tothe Associate Relations team by calling or emailing:1-800-790-9269, press 0 and ask the receptionist to transfer you to a member of theAssociate Relations team.associaterelations@goodlifefitness.comA manager who fails to report allegations of discrimination or harassment, or whootherwise fails to deal properly with such allegations, may be subject to seriousdisciplinary action, up to and including immediate termination of employment for cause._____________________________________________________________________________Investigation and ResponseGoodLife takes allegations of harassment and discrimination very seriously, and willtake prompt action to thoroughly investigate allegations of discrimination and/orharassment.Based on the findings of the investigation, GoodLife will take immediate and appropriatecorrective action. If an associate is found to have engaged in prohibited conduct (asdefined by this policy), they will be subject to serious disciplinary action, up to andincluding immediate termination of employment for cause.If, however, after investigating the complaint of discrimination and/or harassment,GoodLife determines that the complaint was not bona fide or made in good faith, orthat any associate has provided false information during the complaint investigation,disciplinary action may be taken against that associate who filed the complaint or whoprovided false information.Workplace Accommodation[back to top]The duty to accommodate is the obligation to meaningfully incorporate diversity into theworkplace which involves eliminating or changing rules, policies, practices and behavioursthat discriminate against persons based on ancestry, place of origin, color, ethnic origin,citizenship, creed (religion), sex (includes pregnancy), sexual orientation, disability,Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 11

perceived disability, age, marital status, same-sex partnership status, family status, andrecord of offences._______________________________________________________________________________Removing barriersThe duty to accommodate recognizes that equal treatment excludes some people, whosuffer from discrimination because of their personal characteristics, such as race, religion,disability or family status. Accommodation removes barriers to full participation in theworkplace._______________________________________________________________________________Prominent grounds of the CodeThe Human Rights Code requires an effort, short of undue hardship, to accommodate theneeds of persons who are protected by the Code. It would be unfair to exclude someonefrom the workplace because their ‘Code protected’ needs are different from the majority.The principle of accommodation applies to all grounds of the Code, but certain groundsand issues arise frequently such as: employees with disabilities, older workers, employeeswith religious needs, pregnant women, and employees with family responsibilities._______________________________________________________________________________Associate ResponsibilitiesAssociates must communicate their need for accommodation to GoodLife. Associatesshould not assume that GoodLife knows about their need, or even suspects their need.Associates must:1. request accommodation;2. explain why accommodation is required, so that needs are known;3. make needs known, preferably in writing;4. answer questions or provide information regarding relevant restrictions orlimitations;5. participate in discussions regarding possible accommodation solutions;6. co-operate with any experts whose assistance is required;7. meet agreed-upon performance and job standards once accommodation isprovided;8. work with GoodLife on an ongoing basis to manage the accommodation process;9. discuss accommodation needs only with persons who need to know.Accommodation of Religious Observances[back to top]Religious ObservanceAssociates who celebrate their religion on days which would normally be working days willbe accommodated in order to practice their religion.This policy applies to all GoodLife associates and to all situations where an associatesreligious observance affects his/her employment and requires accommodation.Creed is a prohibited ground of discrimination under the Ontario Human Rights Code.Although it is not defined in the Code, Creed has been interpreted to mean “religiouscreed” or “religion.” While it is not possible to define these terms precisely, only beliefs,convictions and practices rooted in religion, as opposed to that that are secular, sociallybased or conscientiously held, are protected. Defined broadly, religion typically involves aparticular and comprehensive system of faith and worship. Religion also tends to involvethe belief in the divine, superhuman or controlling power. In essence, religion is aboutfreely and deeply held personal convictions or beliefs connected to an individual’s spiritualfaith and integrally linked to one’s self-definition and spiritual fulfillment.Requests for AccommodationGoodLife will accept all requests for accommodation of religious observances as bonafide,unless there is specific evidence to indicate an abuse of the policy.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 12

DefinitionsAccommodation: Accommodation is an adaptation or adjustment made to enable aperson to perform the essential duties or requirements of a position. The requirement,qualification or factor must be reasonable and bonafide in the circumstances.Religion or Creed: Creed is interpreted to mean religious creed or religion. It is defined asa professed system and confession of faith, including both beliefs and observances orworship. A belief in a God or gods, or a single supreme being or deity is not a requisite.Religious Observance: Religious observance refers to commitments or obligations basedon a person’s religion or creed. This can include, but is not limited to, the celebration ofreligious holidays, requirements concerning attire, prohibitions, or observances related toparticular events, eg. death of a family member.Undue Hardship: Reasonable accommodation must be granted to allow Associates tofulfill religious obligations, unless to do so would create an undue hardship. Determiningwhether a particular means of accommodation is reasonable, or creates an unduehardship, requires an assessment of factors including, but not limited to:• cost - undue hardship exists if the financial costs, related to accommodation of theneeds of the individual would alter the essential nature or would substantially affectthe viability of the organization responsible for the accommodation;• operational impact and morale;• treatment of other kinds of requests;• ability to alter the work schedule._____________________________________________________________________________ResponsibilitySupervisors and Managers are responsible for ensuring that this policy and the legislatedrequirements of the Ontario Human Rights Code are complied with._____________________________________________________________________________Steps to requesting accommodation for religious observances1. An Associate who requires accommodation for religious observances must make arequest for that accommodation, in writing, to her/his manager. The request shouldindicate the nature of the accommodation, the particular circumstances andrequirements, and any suggestions or alternatives concerning how the observancecan be accommodated.2. Where time off is required, Associates should make requests for accommodationfar enough in advance of the date(s) when they require the time off, so as to allowtheir manager sufficient time to assess the request and make an appropriatedetermination. If the religious observance is a regular, recurring holiday, theAssociate should make the request as soon as the specific dates are known, eg.make a request for time off for holidays in a year at the beginning of every year.3. Managers must respond to requests within a reasonable time period, based onparticular circumstances.4. Managers will make every reasonable effort to provide accommodation asrequested by the Associate, unless to do so would create an undue hardship.Managers should contact the People Department and their Supervisor concerningrequests for accommodation of religious observances.5. When time off is granted, the following options should be considered in order tomeet GoodLife’s obligation to provide reasonable accommodation:• allow the Associate to make up the time;• adjust shift schedules;• allow the Associate to use vacation days;• provide a leave without pay.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 13

You’re Employment Relationship with GoodLifeLength of Service Recognition Program[back to top]GoodLife values and appreciates its associates, and encourages associates to enjoy asuccessful, long-term, enriching career. GoodLife rewards associates for their tenure, withthe “Length of Service Recognition program”.During your Anniversary month, your manager will pick a special occasion (perhaps ateam meeting or gathering) to present you with your gift in a manner that truly appreciatesyour contributions from your time with GoodLife.Length of ServiceReward Received1 Year GoodLife Pad Folio2 Years GoodLife Stainless Steel Mug5 Years GoodLife Three-Season Jacket10 Years Birks Watch15 Years Custom Gift from Birks20 Years Custom Gift and a Party in your honour!Renewal of FREE Associate MembershipEach Year – Anniversary Month Renewal of FREE Spousal/Family MembershipTwo Discounted Membership CertificatesInstructions on Redeeming Your Complimentary and Discounted MembershipYour Complimentary MembershipUpon commencing employment with GoodLife, all full and part-time associates includingGroup Exercise Instructors will receive a complimentary 3 month term Fitness Plusmembership including towel service. Please read through the following policy carefully:1. The associate membership form (located on Public Folders in the “PeopleDepartment” folder) must be filled out along with a regular membership contract.The contract should have 0’s written in for the dollar amount and no paymentshould be collected.2. After the associate’s 3 months, the associate’s manager must fill out a MembershipExtension letter (also located on Public Folders in the “People Department” folder)This extension approval is submitted to the associate who is processing themembership extension and must be stapled to a change form that is used toextend the membership to a 9 month term.3. Associates who work at a Platinum location will receive a Platinum associatemembership. Any associate who does not work at a Platinum location will need topay the upgrade fee at a Platinum location if they wish to use it.4. The associate term membership includes towel service. This membership is validas long as the associate remains employed with GoodLife.5. Associates will be given a pink associate membership card. The membershipagreement must be kept in the associates’ personnel folder.6. This offer is subject to change at GoodLife’s discretion at any time.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 14

Complimentary Family Membership after 3 Months of ServiceAfter 3 months with GoodLife, Associates can extend a complimentary 9 month termFitness Plus membership for someone in their Immediate Family. Please read through thefollowing policy carefully:1. Fitness Plus members have access to all clubs except those that are identified asPlatinum clubs found on the ‘Pricing by Regions’ form on Public Folders. Platinumclubs have additional amenities and services and Fitness Plus members can workout at a Platinum club by upgrading their membership at the Platinum location (aPre-Authorized Payment will be applicable) or paying the required guest fee pervisit.Associates that work in a Platinum club will get a Platinum Family membership ifthey will be working out in the club that the associate works at. The familymembership is a one year term and after the one year the associate can renew thefree membership for their family member or chose to extend this membership toanother family member. The free family membership must be kept with theassociate’s membership in their blue folder.2. This membership does not include towel service. To receive towel service, thefamily member must pay the pre-authorized payment amount indicated at theirhome club, for an upgrade to towel service.3. When an Associate leaves the company and they have given a free membership toa family member, it will be cancelled immediately. If the family member wishes tocontinue their membership with GoodLife, they must purchase a regularmembership.4. Associates who are currently between 3 and 12 months of service will receive acomplimentary term membership for a spouse or immediate family member; thelength of the term membership must reflect the number of months between theircurrent length of service and their 1 year anniversary with GoodLife. For example ifan associate currently has 6 months of service they will receive a 6 month termmembership.5. This offer is subject to change at GoodLife’s discretion at any time.Complimentary Family Membership after 3 months of Service – Group ExInstructorsAfter 3 months of service, Group Ex Instructors will receive a complimentary 9 month termFitness Plus membership (Platinum membership in Platinum clubs) for someone in theirImmediate Family at the discretion of the Group EX Regional Manager as part of theirperformance review. The membership is valid as long as the Group Ex Instructor remainsemployed with GoodLife. The additional stipulations outlined above, also apply.________________________________________________________________________________2 Associate Discounted 1 Year Term MembershipsAfter 1 year of service and each year thereafter based on the start date and for theduration of employment with GoodLife, associates will receive 2 discounted 1 year termmemberships priced at $199.1. All $199 memberships, including those received by Platinum Club associates, areFitness plus only. Any recipients of the $199 membership can work out at aPlatinum club by upgrading their membership at the Platinum location (a Pre-Authorized Payment will be applicable) or paying the required guest fee per visit.2. These memberships will expire 1 year after they are redeemed and can still beredeemed and used for 1 year even if the associate leaves GoodLife.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 15

3. All current associates with more than 1 year of service will receive their 2discounted membership certificates this year in the month that their start date fallsin. For example, if an associate started with GoodLife in the month of June, theywill receive their 2 discounted membership certificates in the month of June aswell.4. Disciplinary action will be taken if the complimentary or discounted 1 year termmemberships are misused in any way.5. This offer is subject to change at GoodLife’s discretion at any time.________________________________________________________________________________*A relative includes the following:1. Spouse, same-sex or domestic partner2. A parent, step-parent, foster parent or legal guardian3. A child, step-child or foster child4. A grandparent, step-grandparent, grandchild or step-grandchild5. Current mother-in-law, father-in-law, brother-in-law, sister-in-law6. The spouse or same-sex partner of a child7. A brother/sister, step brother/sister or half brother/sisterRequests made that do not fall under the guidelines listed above will be considered on anindividual basis by the Associate’s Divisional Manager/Department Head.Hiring Non Canadian Citizens[back to top]SummaryIf you would like to hire a non-Canadian citizen at GoodLife, these following designatedroles are eligible: Vice Presidents and Directors, Divisional Manager, Personal TrainingRegional Manager, Group Ex Regional Manager, Home Office roles that require Collegeor University, General Manager, Fitness Manager, Assistant General Manager andMember Care Manager. Managers will be asked to explain in detail how they attempted tohire and/or train Canadians for the position when submitting the application to thegovernment.If someone doesn’t have a work permit and the position doesn’t fall under one of the‘designated roles’ above, they cannot be hired by GoodLife. If someone obtained a workpermit elsewhere, they can be hired if they have at least 6 months still left on their workpermit although their employment will automatically end on the day their work permitexpires.________________________________________________________________________________Key items:1. A Labour Market Opinion can only be completed for designated roles2. Mandatory phone screen question to determine if someone has a work permit andwhen it expires3. Non-Canadians must have at least 6 months left on their work permit to be hiredwith GoodLife4. When the work permit expires, employment with GoodLife automatically ends5. Work permits must be scanned and sent to the Policy and Procedure Specialist6. Non-Canadians who are hired must sign the ‘Foreign Worker AcknowledgementForm’________________________________________________________________________________Suitably qualified Canadian citizens and permanent residents must be consideredfirst for all available work in Canada.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 16

It is the policy of the Canadian Government to have opportunities in Canada madeavailable to Canadians and legal permanent residents before foreign workers areadmitted. The following guidelines must be followed:1. Managers are expected to make every reasonable effort to recruit and trainCanadian citizens locally and in other parts of Canada2. Where qualified workers are not available, Manager must make significant effortsto train or re-train to enable Canadian workers to qualifyEffort must be made to find CanadiansHiring Managers are responsible to make every reasonable effort to locate or trainCanadian citizens for vacant positions with GoodLife.________________________________________________________________________________Work PermitsIt is illegal to employ a non-Canadian citizen who does not have a valid work permit.________________________________________________________________________________Labour Market Opinions can only be completed for designated roles(If a non-Canadian citizen applies to a position without a work permit)If Canadian citizens are not available or cannot be trained, a Labour Market Opinion mustbe sent to Service Canada in order to hire a foreign worker.Labour Market Opinions can only be completed for the following roles:• Vice Presidents and Directors• Divisional Manager, Personal Training Regional Manager, Group Ex RegionalManager• Home Office roles that require College or University• General Manager• Fitness Manager• Assistant General Manager• Member Care ManagerLabour Market Opinions can only be filled out for the positions listed above if theyconsistently offer 30 hours per week and the individual must be willing to stay in Canadafor a minimum of 1 year.Please Note: Labour Market Opinions cannot be filled out and sent to Service Canada forany roles not listed above. This means that if a non-Canadian citizen is applying for aposition not listed above in the ‘designated roles’ they can’t proceed in the interviewprocess and GoodLife will not fill out a Labour Market Opinion.Before submitting an LMO application to Service Canada, hiring managers must ensurequalified Canadian citizens are not available. This requires the position to be advertised nvarious sites (Monster, GoodLife, HRDC etc) while allowing sufficient time for Canadiancitizens to apply and be considered for the job. The information contained in GoodLife’srecruitment effort must be sufficient to attract Canadian citizens and must be the same assubmitted on the application for a foreign worker.Suitably qualified Canadian citizens and permanent residents must be consideredfirst for all available work in Canada.Managers wanting to hire a non-Canadian citizen in one of the above designated roles willbe asked to describe in detail how they attempted to hire a Canadian as well as theirefforts to train a Canadian when filling out the Labour Market Opinion (LMO).The LMO process takes between 2-6 months and the non-Canadian citizen cannot workfor GoodLife while Service Canada is processing the LMO. If the LMO is approved, theforeign worker must still go to Citizenship and Immigration Canada (CIC) to apply for aConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 17

work permit at which time they can be denied entry to reside and work in Canada eventhough the LMO was approved.Remember; it’s illegal to hire a non-Canadian citizen who doesn’t have a valid workpermit.________________________________________________________________________________Foreign workers must have at least 6 months left on their work permitForeign workers who apply that already have a work permit issued elsewhere, must haveat least 6 months still left on their work permit to proceed in the interview process. Forexample, if a foreign worker only has 5 months left on their work permit they will not beconsidered for employment with GoodLife.Hiring managers must be prepared to replace the foreign worker when their work permitexpires.________________________________________________________________________________When the work permit expires, employment with GoodLife automatically endsUpon exhausting all efforts to hire a Canadian citizen, if a positive Labour Market Opinionis granted for a designated role or if someone is hired who already has a work permit,once the foreign workers work permit expires, their employment with GoodLife willautomatically end. GoodLife will not take responsibility to assist the foreign worker inextending or renewing their work permit to extend their stay and continue working inCanada. It is the hiring manager’s responsibility to ensure a replacement is hired beforethe foreign workers work permit expires.Managers must make it very clear to the foreign worker when they are hired that whentheir work permit expires their employment with GoodLife will automatically end.Scan the work permit and send to Policy and Procedure SpecialistManagers must also photocopy the work permit and place it in the associates file as wellas scan it and send it to cthibodeau@goodlifefitness.com________________________________________________________________________________Worker Acknowledgement Form’ must be signedWhen a foreign worker is hired, Managers must ensure the foreign workers signs the‘Foreign Worker Acknowledgement Form’ found at the end of the Policy and ProcedureHandbook, to ensure they clearly understand that their employment will end when theirwork permit expires. A copy of this form must be emailed tocthibodeau@goodlifefitness.com along with the scanned work permit.________________________________________________________________________________Mandatory Phone Screen QuestionHiring Managers are responsible for asking the following question in the phone screen or1 st interview:"Do you require a work permit to work in Canada?" If they say ‘Yes’ please ask"When does your work permit expire?"* If a candidate mentions that their work permit that they obtained elsewhere has expired,they cannot proceed in the interview process.** If a candidate currently has a work permit but they don’t have at least 6 months left onit before it expires, they cannot proceed in the interview process.***If a candidate mentions that they are a non-Canadian citizen currently staying inCanada but they have never had a work permit, if they are applying for a designated rolelisted above, the hiring manager can start at the beginning of the process and fill out aLabour Market Opinion in order to obtain a work permit. This process takes between 2-6months to complete and they cannot work for GoodLife during this “waiting period”.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 18

If they can’t continue in the interview process due to above criteria, please use thefollowing script at the end of the phone screen or 1st interview:“This information will be passed on and if you are selected to proceed in the interviewprocess you will be contacted; thank you for your time and your interest in GoodLife.”If the candidate calls back asking why they weren’t contacted or didn’t get the job,they should not be told that it was due to their citizenship or work permit status.The following script can be used:“After carefully reviewing the skills and qualifications of all applicants, we selected anothercandidate who was best suited to the requirements of this role. Thank you for following upand we wish you much success in finding employment.”________________________________________________________________________________Procedure for Hiring a Non-Canadian CitizenHiring Managers are responsible for completing the LMOHiring Managers wanting to hire a non-Canadian citizen who’s positions falls in thedesignated roles above are responsible for completing the LMO and sending it toService Canada along with supporting documentation.Foreign workers must have a valid work permit to work in Canada. It is illegal forGoodLife to employ a non-Canadian citizen who does not have a valid work permit.When hiring a foreign worker, hiring managers must:1. Submit a Labour Market Opinion (LMO) to the Service Canada Centre responsiblefor your area.Service Canada may approve a Labour Market Opinion once satisfied:• That the foreign worker wont be taking a job away from Canadian citizens• The foreign worker is filling a labour shortage;• That GoodLife conducted efforts to hire and train Canadians for the job; theemployer's advertisement and recruitment efforts;• That Canadian citizens can’t be trained for the position• There will be benefits if a foreign worker is recruited• The foreign worker will transfer new skills and knowledge to Canadians• The wage and working conditions offered would attract and retain Canadiancitizens;• The job is defined so as to make it accessible to Canadian citizens; and• The wage offered is based on a salary, not a commissionIn order to determine whether to approve an LMO, Service Canada assesses the effectthat hiring the foreign worker will have on Canadian’s access to jobs.2. If Service Canada approves the LMO , they will issue an employment confirmationand you will receive a response in writing which you should forward to the foreignworker along with a copy of a signed job offer and employment contract (ifapplicable).3. Inform the foreign worker to apply for a work permit from Citizenship andImmigration Canada (CIC). Next, CIC decides whether the foreign worker will geta work permit according to the requirements to work and reside temporarily inCanada. The foreign worker can apply for a work permit either at a visa officeabroad a port of entry, or from within Canada if legally permitted to do so.CIC (Citizenship and Immigration Canada) may also require additional criteria whenissuing work permits to foreign workers in regulated occupations.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 19

Please note that a positive LMO does not guarantee that a work permit will be issued tothe foreign worker or that they can begin working for GoodLife. Visa and Border Servicesofficers can refuse work permit applications and entry to Canada if they determine that theforeign worker does not meet the qualifications required by the LMO or is otherwiseinadmissible to Canada.Please remind the foreign worker that if a work permit is granted, when it expirestheir employment relationship with GoodLife will automatically end and thatGoodLife will not take responsibility for completing the process with CIC ofextending or renewing their work permit to extend their stay and continue workingin Canada.________________________________________________________________________________Application Process for a Labour Market Opinion (LMO)The complete application includes the following:1. Application form (email cthibodeau@goodlifefitness.com for the Application form)2. Copy of the recruitment effort and invoice: These copies must clearly indicate thename of the publication and the dates of insertion3. It may be necessary to develop a human resource plan to ensure suitableCanadian citizens and permanent residents can fill future job vacanciesService Canada will consider a request for a foreign worker once satisfied:1. that the foreign worker wont be taking a job away from Canadian citizens2. that Canadian citizens can’t be trained for the position3. There will be benefits if a foreign worker is recruitedService Canada may accept an LMO if:1. The wage and working conditions offered would attract and retain Canadiancitizens and permanent residents;2. The job is defined so as to make it accessible to Canadian citizens and permanentresidents; and3. The wage offered is based on a salary, not a commission________________________________________________________________________________Social Insurance Number (SIN)Every person working in Canada must have a Social Insurance Number (SIN) card.SIN cards that begin with a “9” are issued to temporary workers who are not Canadiancitizens. These SIN cards are valid only until the expiry date printed on the front of thecard. The expiry date corresponds to the date on the work permit issued by Citizenshipand Immigration Canada authorizing a person to work in Canada.Filling out the ‘Payroll Information Form’It is very important that you ask to see the actual SIN card of a newly hired associateinstead of simply asking them for their number.In order for new associates to be paid, the Payroll Dept requires their Social InsuranceNumber accurately recorded in CARE. When you are hiring a non-Canadian citizen youmust also record the expiry date of the SIN card on the ‘Payroll Information Form’ andkeep it in the associates file.As a hiring manager you are responsible for the following:1. Ask to see the SIN card of new associates on their first day of work; when you letthem know when their first shift is, remind them to bring in their Social InsuranceCard2. You must verify and record on the ‘Payroll Information Form’ the associates name,Social Insurance Number and expiry date exactly as they appear on the SIN cardand enter this into CARE (for non-club associates, send the ‘Payroll InformationForm’ to payroll;Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 20

3. If a new associate does not have a SIN card and is eligible to work in Canada, askthem to apply for a SIN card at one of the Service Canada Centres. If the newassociate’s application and identity documents are in order, he or she will receive aSIN card at the time of the visit, and will be able to give you written confirmationPerformance Reviews[back to top]Performance Reviews occur twice per year in May and November for the followingnon-management roles: Membership Consultant, Customer Service Representative,Club Administrator, Child Minding, Cleaner, Personal Trainer, Member Ambassador andFitness Trainer.Wage reviews will occur once per year in September for the following managementroles: General Manager, Fitness Manager, Assistant General Manager and Member CareManager.360 Feedback ReviewsAll managers will participate in the 360 Feedback process in December of each year;Development Plans will occur at this time as well.3 Month ReviewsAll newly hired associates must receive a 3 month review once they’ve completed 3 fullmonths of service. Wage increases are not tied into the 3 month reviews. A generic 3Month Review template can be found on Public Folders or SharePoint.______________________________________________________________________________What is a Performance Review?The Performance Review is an opportunity for you and your manager to discuss job tasks,identify and correct weaknesses, encourage and recognize strengths and discussmethods for improving performance._______________________________________________________________________________The Purpose of Performance ReviewsThe Performance Review program has been established to enable each associate toreceive regular feedback on job performance, assisting them to become more effective intheir position and to inform Supervisors of career aspirations._______________________________________________________________________________Performance Review Templates Are Available on Public Folders and SharePointAll performance review templates can be found on Public Folders and SharePoint.Public FoldersLocate the People Dept folder and click on ‘Performance Evaluations’.SharePointFrom the main page click on People Dept on the Right side and from there click on the‘Performance Reviews’ link on the Left side.1. To access SharePoint internally at a club on the network or at Home Office go tohttp://glfc7/default.aspx2. To access SharePoint externally, not in a club or at home office, or from a club not onthe network go to https://sharepoint.goodlifefitness.com/default.aspx A box will appearasking for your username and password; Type in the same username and password youuse to access your email; If the box keeps appearing asking for your username andpassword, try typing HEADOFFICE\ in front of your username.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 21

Wage IncreasesNon-Management AssociatesMembership Consultants, Customer Service Representatives, Club Administrators, ChildMinding, Cleaners, Member Ambassadors, Personal Trainers and Fitness Trainers areeligible to receive a wage increase up to the maximum of their wage band twice per year inMay and November upon completion of a Performance Review.Management AssociatesUpon completion of a Performance Review in September, Assistant General Managersand Member Care Managers are eligible to receive a wage increase up to the maximum oftheir wage band based on their final review score.Wage Increase ChartPlease refer to the ‘2009 Wage Increase Guidelines for Salary and Hourly ClubAssociates’ found on Public Folders under the People Dept folder>PerformanceEvaluations._______________________________________________________________________________Performance Reviews must be completed to be eligible to receive a wage increaseManagers are responsible for completing associate performance reviews and for formallyreviewing them with each associate.Internal Hiring[back to top]GoodLife is committed to recruiting and selecting individuals who are the most qualified toperform the requirements of each position available. Internal candidates are required tocomplete the interview process as an external candidate would when applying for aninternal position._______________________________________________________________________________Associates with GoodLife are responsible for notifying their manager of their interest in aninternal position prior to applying.In order to apply for an internal position, associates must meet the following criteria:1. Must be employed with GoodLife for a minimum of 3 months before asking for atransfer and applying for an internal posting2. Must consistently be achieving goals3. Must have a reference letter from their manager4. Any other requirements will be outlined in the employment contract_______________________________________________________________________________Period of NoticeNon-management roles: Upon acceptance of an internal offer of employment, associatesare required to give their current manager a minimum of four (4) weeks notice in order tofind and train a replacement prior to beginning their new role with GoodLife.Management Roles: Upon acceptance of an internal offer of employment, managers mustgive their current Supervisor sufficient time needed to hire and train a new leader prior tobeginning their new role with GoodLife._______________________________________________________________________________Reference checksReference checks must be completed and documented for all internal candidates beingconsidered for a position. The associate’s current manager and the manager’s superiormust be contacted prior to an offer of employment.Reference checks are conducted to verify the associate’s work performance and success.Academic achievements and certifications should also be verified when they are essentialto meeting minimum job requirements.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 22

Fit-Fix WorkoutIn our industry working out regularly is essential. It is also a job requirement for allassociates of GoodLife to work out a minimum of twice a week. With that in mind, all newassociates hired must fit into this culture. It is imperative that each candidate be takenthrough a Fit-Fix workout as a phase in the selection process._______________________________________________________________________________How will a Fit-Fix Workout help in selecting a candidate?• It will, to a certain extent, measure each candidate’s level of perseverance.• It allows Hiring Managers to evaluate the candidate’s ability to take direction• It provides a great opportunity for Hiring Managers to observe the candidate’s overallattitude• It will allow the candidate insight into GoodLife’s culture and exposes them to theenvironment that each member will experience with usTime spent on this will ensure success in selecting and keeping the best candidate foryour club/department.Keep in mind that throughout this phase of the selection process you are not testing thecandidate’s ability to workout. You are testing whether they persevere through a new andpossibly uncomfortable experience and their willingness to never give up during theworkout.The Fit Fix section is located on the inside right of the Selection Planner on the bottom halfof the page. When scoring think of the workout in three phases and score according to theguide on the planner.Attached are the Fit Fix Training Principles and the order of machines for your review.You should be prepared to answer questions from candidates as you proceed through theworkout. A good candidate will be positive, enthusiastic and have questions.In closing, all candidates being considered for a position must go through this workout,even potential Personal Trainers. Remember we are measuring competencies, notknowledge of working out._______________________________________________________________________________How are candidates selected?Performance, skill and ability to perform the job, are the primary considerations for theselection of internal candidates.Any candidate who deliberately misrepresents or falsifies information during therecruitment or selection process will be eliminated from the selection process and, ifemployed, will be discharged for cause.Referral Bonus[back to top]Rewards:• $1,000 for full-time club level positions at participating clubs in British Columbia,Alberta, or Manitoba- $500 after 3 months of employment, and $500 after 6 monthsof employment (full-time is defined as working a minimum of 32 hours/week).• $500 for part-time club level positions in participating provinces mentioned above -$250 after 3 months of employment, and $250 after 6 month of employment.Great news: anyone who’s eligible can receive the $1,000 bonus no matter wherethey live as long as the referred employee is referred to a club in one of the provincesmentioned above.• $500 for full-time club level positions at participating clubs in all other provincesexcluding above, or for home office positions - $250 after 3 months of employment,Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 23

and $250 after 6 months of employment (full-time is defined as working a minimumof 32 hours/week).• $200 for part-time club level positions - $100 after 3 months of employment, and$100 after 6 months of employment._________________________________________________________________________Eligibility:All hourly and salaried associates and GoodLife members are eligible to participate in theAssociate Referral Program. Associates holding the position of Hiring Manager, DivisionalManager or above and associates working in the Personnel Marketing Department are noteligible to participate in the Associate Referral Program due to the influence of theirposition. Members whose accounts are not in good standing are ineligible to participate.Individuals who have previously worked for GoodLife are not eligible as referrals._________________________________________________________________________Criteria & Rules:The referring associate or member must fill out an Associate Referral Form (available atthe front desk of every club) and return the form to a club General Manager or ClubAdministrator. Once a hire is made based on the referral, the first half of the rewardpayment will be paid out after 3 months, and the remainder after 6 months of employment.Members – The account of the referring member must be in good standing and GoodLifemust employ the referral when the bonus is distributed. The referring member will receivethe referral reward amount in the form of a cheque which will be mailed to the member’shome address.Associates - GoodLife must employ both the referring associate and his/her referral whenthe reward is distributed. The referring associate will receive the referral reward amountwith his/her pay; therefore it will be subject to applicable deductions.________________________________________________________________________________Attention Hiring ManagersWhen the new associate is hired please fill out the “New Associate Referral Reward Form”found at the end of the Associate Policy Handbook and fax it to 519.661.0342. Uponverification, the referral reward information will be sent to Payroll. E-mailed forms will notbe accepted.On-boarding and Orientation[back to top]Welcome to GoodLife!! Your first 2 weeks of employment are a very crucial time. Yourfuture success is based on these important days; therefore you will receive appropriate onboarding and orientation to GoodLife.Purpose of On-boarding1. Get associates set up with the tools they need2. Learn about corporate policies and culture3. Transfer organizational knowledge quickly4. Accelerate the ramp to productivity5. Increase acculturation to effectively integrate new hires with the existing workforce,expand the support structure, and access each others skill sets6. Quickly help new hires to become fully engaged and productive members of theteam_______________________________________________________________________________Information to be covered in the first 2 days1. A "big picture" overview of GoodLife’s culture, mission, organizational structure,products, services, customers and competitors2. A job profile outlining job duties and information on how the new associatesposition fits into the organizational structure3. Facts about compensation and benefits from health insurance to vacation policies4. Information on ethics, confidentiality policies, and other conditions of employmentConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 24

5. Conduct and behaviour expectations6. Explanation of technical and administrative resources such as computers, faxmachines, copiers, voice mail, e-mail and other tools necessary for beingproductive7. A tour of the working environment; facilities, amenities, building security, ID cardsand anything else that will be needed immediately8. Introductions to coworkers9. Information about training, mentoring and other company programs that provideopportunities for career growth and development_______________________________________________________________________________Ask Questions!!Opportunity to ask questions does not end with orientation training. GoodLife encouragesand fosters an environment of continuous learning. If at anytime you have a question orneed more information, it’s important that you ask any member of the GoodLife leadershipteam or fellow associates._______________________________________________________________________________Speak UpAssociates wishing to send in suggestions can do so by clicking on the SPEAK OUT! linkon the CARE homepage. From there, associates can share feedback, suggestions, andcomments about their GoodLife experience either anonymously or with their nameattached. This is a vehicle for associates to contribute to the success of the organizationand to ensure they are being heard._______________________________________________________________________________Training ToolsAs part of your training and development you will be given many different tools including:• New Associate Training Workbook (NATW)• Yellow Policy and Procedure Binder• Access to attend Base Camp Training• 1/2 hour training meetings once a week for the first 3 months• Activities from the Great Start Talent GuideProbationary Period[back to top]As a new associate with GoodLife, you will serve a Probationary Period during your first 3months of employment. Significant absences during the Probationary Period willautomatically extend the period by the length of the absence._______________________________________________________________________________What is Probation?GoodLife will closely monitor a new associate’s work performance, attendance, attitudeand behaviour during his/her Probationary Period. If, at any time during the ProbationaryPeriod, GoodLife feels that an associate is not meeting the required standards ofappropriate workplace performance, attendance, attitude and/or behaviour, then theassociate’s employment may be immediately terminatedDuring the Probationary Period, the associate or GoodLife may end the employmentrelationship any time. Unless the Probationary Period is extended due to an absence, itwill end after 3 months._______________________________________________________________________________Did I pass the Probation?Associates will be advised when they have successfully completed the ProbationaryPeriod. Successful completion of the Probationary Period does not guaranteeemployment with GoodLife for any specified period of time. The right to terminate theemployment relationship at any time is retained by both the associate and GoodLife.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 25

Discipline[back to top]GoodLife strives to be patient, fair and tolerant of its associates, and to encourageassociates to exercise self-discipline at all times in their conduct and performance.However, repeated, wilful or inexcusable breaches of policies, standard practices ornormal business ethics are not acceptable and will be dealt with accordingly.Discipline can include some or all of these 6 corrective steps1. counselling or coaching2. verbal warning3. written warning4. final written warning5. termination of employmentExcept for termination of employment, any step of the disciplinary procedure may berepeated more than once, if necessary.When does Discipline start?Discipline can start at any time when an incident or developing pattern of behaviourcreates a serious concern. Counselling or formal discipline will be administered as soon aspossible after the facts giving rise to the discipline become known to the manager.Termination[back to top]Terminations arise from Resignation, Retirement, Involuntary Termination and/or IndefiniteLayoff. Associates who resign from their employment voluntarily will be requested toparticipate in an Exit Interview._______________________________________________________________________________Notifying helpdeskWhen associates leave GoodLife, General Managers must notify helpdesk to delete theassociates ‘goodlifemakesiteasy.com’ email address.The helpdesk must also be notified when General Managers, Assistant GeneralManagers, Member Care Managers, and Fitness Managers leave GoodLife, in order tochange the password on the email address to allow others to check the email._______________________________________________________________________________WarningsAn associate who is released for disciplinary reasons (except for just cause) or inability toperform will receive (1) verbal warning, (1) written warning, and (1) final writtenwarning prior to Involuntary Termination proceedings being implemented._______________________________________________________________________________Termination for CauseWhere an associate has engaged in any of the following, dismissal with cause can takeplace immediately without notice or pay in lieu of, even though disciplinary steps have notbeen taken:1. Serious misconduct: Theft, dishonesty and assault are held to be seriousmisconduct. Conduct such as absenteeism, lateness and poor performance isusually not serious misconduct unless there has been some form of progressivediscipline.2. Habitual neglect of duty or incompetence: For this to be cause, the associatehas to clearly understand the requirements of the job, the requirements have to bereasonable and despite the problems being brought to the associate’s attention,assistance offered. A reasonable time period must be given for improvement.3. Conduct incompatible with the associate’s duties or prejudicial to theGoodLife’s business: Engaging in activities during the workday that interfere withemployment obligations or that compete with GoodLife’s business is consideredcause.4. Wilful disobedience to GoodLife’s orders: When a clear instruction has beengiven by a manager and the instruction has been challenged or disobeyed by anassociate, in certain situations this can be cause.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 26

_______________________________________________________________________________Termination without CauseTermination without cause means that the associate is being terminated for reasons thatare not related to misconduct and notice of the termination or pay in lieu of is requiredbased on the Employment Standards in your jurisdiction.ResignationIn order to receive a letter of service, associates should provide written notice ofresignation to their immediate manager at least 2 weeks in advance of the effective date ofresignation. Associates resigning from more senior positions are expected to give advancewritten notice in keeping with their job responsibilities. For associates transferringinternally, please refer to the Internal Hiring Policy.Compensation[back to top]When you are hired on with GoodLife your pay check will be delayed for 2 weeks and yourcommissions will be paid out on your last pay check the following month.GoodLife uses the principle of “pay for performance” as our compensation model. In orderto reinforce this pay for performance philosophy, the job performance of an associate hasa key role in determining their salary going forward._______________________________________________________________________________"Pay for Performance" means a merit pay system where pay increases are directlyrelated to the achievement of job performance standards and/or specific job objectives.Benefits Plan[back to top]Here is everything you need to know about GoodLife Health Benefits!_______________________________________________________________________________Getting StartedAssociates who meet the hourly requirements must contact the office of Mary R Di Salvodirectly at 519-649-2513/toll free 1-866-649-2513 or MaryRDiSalvo@aol.com and speakwith Wendy to begin the enrollment process. It is extremely important that Wendy becontacted 1 month before the end of your waiting period. Associates who call after thewaiting period are responsible for paying late enrollment fees, completing medicalscreening and may not be eligible for group benefits.General Managers, Assistant General Managers and Member Care ManagersHave free access to the Employee Assistance Program immediately upon hire and alsohave the option of sharing the cost of Plan A health benefits right away with 32+ hours perweek.Membership ConsultantsReceive free access to the Employee Assistance Program immediately upon hire and after6 months of service have the option of sharing the cost of Plan C benefits and after 1 ½years of service Plan B with 32+ hours per week.Customer Service Representatives and Club AdministratorsReceive free access to the Employee Assistance Program immediately upon hire and after12 months of service have the option of sharing the cost of Plan C benefits and after 2years of service Plan B with 32+ hours per week.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 27

Fitness ManagersReceive free access to the Employee Assistance Program immediately upon hire andhave the option of sharing the cost of Plan A after 12 months of service with 32+ hours perweek. With 24 hours per week Fitness Managers have the option of sharing the cost ofPlan F after 6 months of service and Plan E after 1 and ½ years of service.Personal TrainersReceive free access to the Employee Assistance Program immediately upon hire and after6 months of service have the option of sharing the cost of Plan F benefits and after 1 ½years of service Plan E with 24+ hours per week.Group Benefit PremiumsPlease contact policies@goodlifefitness.com to inquire about the premiums._______________________________________________________________________________Alberta AssociatesIf you are an associate in Alberta please contact policies@goodlifefitness.com to learnabout what plans are available to you._______________________________________________________________________________Plan DetailsPlan C - All employees in their first 2 years of employment with 32 hours per weekon average - waiting period: 12 monthsLife Insurance $10,000.00Accidental Death & Dismemberment $10,000.00Dependent Life $5,000/$2,500reimbursement for drugs 100%Drug Card$5.00 fee per prescriptionSemi-Private Hospital Room100% reimbursementTravel Insurance (Out of Province / Out of 100% reimbursementCountry/Financial/Medical/LegalEmergencies)Vision Carereimbursed at 80% to a maximum of$100.00 every 2 calendar yearsParamedical Services such as Chiropractor, reimbursed at 80% to a maximum ofPhysiotherapy, Massage Therapy,$350.00 per calendar year perPsychology, Naturopathy, Osteopathy, specialtyPodiatry, and Speech TherapyDental Servicesreimbursed at 50% to a maximum of$1,000.00 per yearLong Term Disability paysEmployee Assistance Program66.7% of gross annual incomeincluding bonuses and commissionsup to maximum of $5,000 per month.Includes a 121 day waiting period andis payable to age 65Free access to online resources orcounselors by phonePlan B - All Employees with 2 or more years of service with 32 hours per week onaverage waiting period: 12 monthsLife Insurance $25,000.00Accidental Death & Dismemberment $25,000.00Dependent Life $5,000/$2,500Reimbursement for drugs 100%Drug Card$0 fee per prescriptionSemi-Private Hospital Room100% reimbursementConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 28

Travel Insurance (Out of Province / Out ofCountry/Financial/Medical/LegalEmergencies)Vision CareParamedical Services such as Chiropractor,Physiotherapy, Massage Therapy,Psychology, Naturopathy, Osteopathy,Podiatry, and Speech TherapyDental ServicesLong Term Disability paysEmployee Assistance Program100% reimbursementreimbursed at 80% to a maximum of$150.00 every 2 calendar yearsreimbursed at 80% to a maximum of$500.00 per calendar year perspecialtyreimbursed at 80% to a maximum of$1,500.00 per year66.7% of gross annual incomeincluding bonuses and commissionsup to maximum of $5,000 per month.Includes a 121 day waiting period andis payable to age 65Free access to online resources orcounselors by phonePlan EAll Personal Trainers and Fitness Managers with 18 months of service with 24 hoursper week on averageLife Insurance $25,000.00Accidental Death & Dismemberment $25,000.00Dependent Life $5,000/$2,500Reimbursement for drugs 100%Drug Card$0 fee per prescriptionSemi-Private Hospital RoomTravel Insurance (Out of Province / Out ofCountry/Financial/Medical/LegalEmergencies)Vision CareParamedical Services such as Chiropractor,Physiotherapy, Massage Therapy,Psychology, Naturopathy, Osteopathy,Podiatry, and Speech TherapyDental ServicesLong Term Disability paysEmployee Assistance Program100% reimbursement100% reimbursementreimbursed at 80% to a maximum of$150.00 every 2 calendar yearsreimbursed at 80% to a maximum of$500.00 per calendar year perspecialtyreimbursed at 80% to a maximum of$1,500.00 per year66.7% of gross annual incomeincluding bonuses and commissionsup to maximum of $5,000 per month.Includes a 121 day waiting period andis payable to age 65Free access to online resources orcounselors by phonePlan FAll Personal Trainers and Fitness Managers with 6 months of service with 24 hoursper week on averageLife Insurance $10,000.00Accidental Death & Dismemberment $10,000.00Dependent Life $5,000/$2,500reimbursement for drugs 100%Drug Card$5.00 fee per prescriptionSemi-Private Hospital Room100% reimbursementConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 29

Travel Insurance (Out of Province / Out ofCountry/ Financial/Medical/ LegalEmergencies)Vision CareParamedical Services such as Chiropractor,Physiotherapy, Massage Therapy,Psychology, Naturopathy, Osteopathy,Podiatry, and Speech TherapyDental ServicesLong Term Disability paysEmployee Assistance Program100% reimbursementreimbursed at 80% to a maximum of$100.00 every 2 calendar yearsreimbursed at 80% to a maximum of$350.00 per year per specialtyreimbursed at 50% to a maximum of$1,000.00 per year66.7% of gross annual incomeincluding bonuses and commissionsup to maximum of $5,000 per month.Includes a 121 day waiting period andis payable to age 65Free access to online resources orcounselors by phonePlan AExecutives, Managers, Corporate Sales, and Franchise Owners with 32 hours perweek on average (Please note: Fitness Managers with 12 months of service and 32hours per week on average.) waiting period: effective upon hireLife Insurance $100,000.00Accidental Death & Dismemberment $100,000.00Dependent Life $5,000/$2,500Reimbursement for drugs 100%Drug Card$0 fee per prescriptionSemi-Private Hospital Room100% reimbursementTravel Insurance (Out of Province / Out of 100% reimbursementCountry/Financial/Medical/Legal Emergencies)Vision CareParamedical Services such as Chiropractor,Physiotherapy, Massage Therapy, Psychology,Naturopathy, Osteopathy, Podiatry, and SpeechTherapyDental ServicesLong Term Disability paysEmployee Assistance ProgramEmployee Assistance Programreimbursed at 80% to amaximum of $150.00 every 2calendar yearsreimbursed at 80% to amaximum of $500.00 percalendar year per specialtyreimbursed at 100% to amaximum of $1,500.00 per year66.7% of gross annual incomeincluding bonuses andcommissions up to maximum of$7,500 per month. Includes a121 day waiting period and ispayable to age 65Free access to online resourcesor counselors by phone[back to top]All GoodLife associates have access to the Employee Assistance Program at no cost.Please Note: The Employee Assistance Program is not available to our members; if amember approaches an associates with a personal problem such as alcohol or drugaddiction, anorexia, depression, abuse etc please refer to the ‘Free Resources in Canada’form and offer these numbers to the member.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 30

All GoodLife associates regardless of weekly hours, how long they’ve been workingfor GoodLife or whether they are full time, part time, or on contract can use EAP.EAP is also 100% paid for by GoodLife which means there is absolutely no cost tothe associate!There is no enrollment process or waiting period; simply go online or call.Anyone living in the associate’s household also has access to EAP (children,spouse, common law, same sex partners)What is EAP?EAP is the “Employee Assistance Program” offered by GoodLife through Ceridian.What Can the EAP help Associates with?Parenting & Child Care, Education, Midlife & Retirement, Older Adults, Disability,Financial, Legal, Everyday Issues, Work, Managing People, Health, Emotional Well-Beingand Addiction & Recovery_______________________________________________________________________________Who at GoodLife has Access to EAP?EAP is available to all associates at no cost regardless of hours, length of service andwhether associates are full time, part time, or on contract.Family Members: Immediate family members living in the associate’s household alsohave access to EAP (children, spouse, common law, same sex partners)._______________________________________________________________________________Why should Associates use EAP?Associates should use EAP because it’s completely confidential. Their manager will notfind out they used EAP and they will not put their job in jeopardy._______________________________________________________________________________How do Associates access EAP?Associates can access books, articles and resources online or can speak with a counselorby calling or emailing:Online: www.lifeworks.com User ID: goodlife Password: wellnessBy Phone: 877-207-8833- If you would like to speak with someone about a particularissue, you can contact a LifeWorks counselor for more information. Counselors areavailable 24/7 to answer your questions and share their knowledge. Your call is free andcompletely confidential.By Emailing: You can e-mail your question to a counselor, schedule a phoneconsultation, or request customized research for child care or elder care providers bygoing to “Contact Us” on the LifeWorks website.________________________________________________________________________QuestionsIf you have any questions about GoodLife’s EAP program please contact ChenelleThibodeau in the People Dept at cthibodeau@goodlifefitness.com or 289-314-5573.Reference Request[back to top]Associate files maintained by GoodLife are private and confidential and protected by lawtherefore GoodLife will only confirm dates of employment.All requests for references are to be directed to Alison Campbell in the People Departmentat (519)661-0190 ext 234 in order to verify dates of employment.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 31

If the request for information is related to a credit or loan application, the associate mustauthorize release of this information in writing. Alternatively, the manager may provide aletter of confirmation on letterhead that can be used by the associate.________________________________________________________________________Letter of ServiceAssociates can ask their manager for a ‘letter of service’ before their last day withGoodLife.Working at the age of 65 and beyond[back to top]GoodLife is very happy you made the decision to continue working. Below you will findimportant information regarding Old Age Security and Canada Pension.The Ontario Human Rights Code was amended on December 12, 2006 to prohibitmandatory retirement, protecting employees aged 65 or more from being forced to retire,except in those cases where the retirement age can be justified as a bona fideoccupational requirement.Ending mandatory retirement does not mean that associates can be penalized if theychoose to retire at or prior to the age of 65. Rather, older persons can choose forthemselves how long they wish to remain in the workforce, based on their own lifestylesand circumstances, so long as they are capable of performing their jobs._______________________________________________________________________________Notice of RetirementAssociates wishing to retire are asked to give notice to their immediate manager 6 monthsprior._____________________________________________________________________________Old Age Security Pension (OAS)The OAS pension is a taxable monthly benefit available to most people 65 or older whomeet the residence requirements. Eligible applicants can receive the OAS pension even ifthey are still working or if they have never worked, but they must apply for it. Pensionerswhose net income, including the OAS pension, is above a certain amount ($63,000) arerequired to reimburse part of their pension amount.Old Age Security is only retroactive for 11 months. Therefore, if someone applies at age67 they loose 2 years of benefits._____________________________________________________________________________To qualifyTo qualify for an OAS pension in Canada, applicants must be 65 years of age or older andmust be Canadian citizens or legal residents of Canada at the time the pension isapproved. They must have resided in Canada for at least 10 years after the age of 18.Periods of residence and/or contributions in a country with which Canada has a socialsecurity agreement may be used to help meet the residence requirement for eligibility.A person who has resided in Canada for at least 40 years after reaching the age of 18may qualify for a full OAS pension._____________________________________________________________________________Canada Pension Plan (CPP)The Canada Pension Plan (CPP) provides contributors and their families with retirement,disability, survivor, death and children’s benefits. The retirement pension is a monthlypayment available to CPP contributors as early as 60 years of age.The disability benefit is a monthly benefit available to qualified CPP contributors and theirdependent children. Survivor benefits are paid to a deceased contributor’s estate,surviving spouse or common-law partner and dependent children. Benefits include:• The death benefit – a one-time payment to, or on behalf of, the estate of adeceased Canada Pension Plan contributor;Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 32

• The survivor's pension – a monthly pension paid to the surviving spouse orcommon-law partner of a deceased contributor; and• The children's benefit – a monthly benefit for dependent children of a deceasedcontributor.Canada Pension Plan benefits are not paid automatically. They must all be applied for;Prompt application is recommended because retroactive payments can be made forno more than 12 months.Working past 65Associates who continue to work and contribute to the CPP after turning 65 and havehigher earnings than previously, those earnings can be substituted for similar periods ofearnings before the age of 65. For example: if a person works for two years after turning65 and contributes at the maximum level, those two years can be used to replace any twoyears of low or zero earnings that took place before his or her 65th birthday.Please note that once the retirement pension begins, it is not possible to contribute to theCPP (associates receiving a CPP retirement pension can return to work, but can no longercontribute to the CPP).Amount of benefitAssociates who start their pension at the age of 65 receive a monthly benefit equal toabout 25 percent of their average monthly pensionable earnings during their contributoryperiod. The amount of a retirement pension beginning before the 65th birthday is reducedby 0.5 percent for each month between the starting of the pension and the month of his orher 65th birthday.Similarly, the amount of a retirement pension that starts between the ages of 65 and 70 isadjusted upwards by 0.5 percent for each month between the month after the 65thbirthday and the month for which the first payment is made. No adjustment is made afterthe 70th birthday. Thus, the maximum adjustment that may be made, up or down, to theretirement pension is 30 percent.Associates who apply for a retirement pension after the age of 65 may choose toreceive the adjusted pension rate or take a retroactive payment of up to 12 months(or dating back to when they reached 65 years of age if that is less than 12 months)._____________________________________________________________________________Applying after the age of 65After age 65, for every year associates wait to apply, they receive 6% more benefits foreach year.Information about CPP and OASInformation about these programs can be obtained directly from the federal government bycalling Human Resources and Social Development Canada. By telephone: English: 1-800-277-9914; French: 1-800-277-9915._____________________________________________________________________________GoodLife Health BenefitsAssociates over the age of 65 should make note of the following changes to their healthbenefits:• Life - benefit reduces by 50% at age 65 and terminates at age 70 or retirement,whichever is earlier• Dependent Life - employee's age 70 or retirement, whichever is earlier• Accidental Death & Dismemberment - same as Life• Extended Health - employee's age 70 or retirement, whichever is earlier• Dental - employee's age 70 or retirement, whichever is earlier• Long Term Disability - age 65 less the waiting period of 121 days, or retirement,whichever is earlierConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 33

Relocation Reimbursement[back to top]Upon approval, GoodLife can provide associates with financial relocation assistance oninitial recruitment of employment and transfers or promotions initiated by GoodLife.The hiring manager must fill out the Relocation Reimbursement request form and send topolicies@goodlifefitness.com for review. The People Dept will contact the hiring managerwith the final decision and if approved the Relocation Reimbursement policy will be sent tothe hiring manager and associate. The Acknowledgement section of the original requestform must be signed by the associate.Statutory Holidays[back to top]Statutory Holiday Ontario Alberta BC ManitobaNewNovaNfldBrunswickScotiaQuebecNew Years Day ** ** ** ** ** ** ** **January 1stFamily Day** **3rd Monday inFebruaryLouis Riel Day**3rd Monday inFebruaryGood Friday** ** ** ** ** ** ** **Friday before EasterSundayVictoria Day** ** ** ** **Monday precedingMay 25Canada Day** ** ** ** ** ** ** **July 1stLabour Day** ** ** ** ** ** ** **1st Monday inSeptemberThanksgiving Day ** ** ** ** **2nd Monday inOctoberRemembrance Day** ** ** **November 11Christmas Day ** ** ** ** ** ** ** **December 25thBoxing Day**December 26thBritish Columbia**Day1st Monday in AugustNew Brunswick Day**1st Monday in AugustSt John The BaptistDay June 24th****Personal Trainers are not permitted to work on Statutory Holidays._______________________________________________________________________________Public Holiday PayPublic holiday pay is designed so that associates receive wages for having a day offbecause of a statutory holiday. Associates who qualify can take stat holidays off work andbe paid public holiday pay._______________________________________________________________________________Who Qualifies for Public Holiday PayAssociates qualify for public holiday pay unless they don’t work:Their entire regularly-scheduled shift before or after the public holiday; orConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 34

Their entire shift on the public holiday if they agreed or were required to work that dayQualifying full-time and part-time associates receive holiday pay whether they work or noton the stat holiday. It does not matter how recently an associate was hired or how manydays they worked before the stat holiday._______________________________________________________________________________Pay for hourly associates that work on a Stat HolidayHourly associates will be paid:Public holiday pay for the day plus 1½ times the regular hourly rate for each hour workedPay for salary associates that work on a Stat HolidaySalary associates will be paid:Their regular rate for the hours worked and a day off with public holiday pay no more thanthree months after the public holiday.If a salary associate works 4 hours on a stat holiday instead of a full 8 hour shift, they willreceive 4 hours off with pay on another day within 3 months of the stat holiday_______________________________________________________________________________Pay for Stat Holidays not workedSalary and hourly associates that don’t work the stat holiday will receive public holiday payfor that day.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 35

When you’re at WorkHours of Work and Breaks[back to top]Full-time working hours are a minimum of 32 and a maximum of 44 hours per week._________________________________________________________________________OvertimeOvertime must be approved by the Divisional Manager/Department Head. Managers andsupervisors don't qualify for overtime pay if the work they do is managerial or supervisoryand they perform any non-supervisory or non-managerial tasks on an irregular orexceptional basis._________________________________________________________________________What is Overtime Pay?Overtime pay is at least 1½ times the associate’s regular rate of pay (time and a half).For example, if the associate’s regular pay is $8 an hour the overtime rate is $12 an hour($8 x 1½) for every hour worked after 44 in each week.Overtime will not be paid for work performed off company premises, unless specificapproval has been obtained in advance from the Divisional Manager/Department Head.Commuting between home and work is not considered working, travel or waiting time._________________________________________________________________________BreaksFor every 5 hours you are scheduled to work you can take either:• Option A - one 30 minute paid break or• Option B - two 15 minute paid breaks and one 30 minute unpaid break** you must work a minimum of 5 hours to take a break.An associate scheduled to work a 10 hour shift receives two 30 minute paid breaks._________________________________________________________________________Breaks for Split ShiftsIf an associate is scheduled to work a split shift being 11am-1pm and 3pm-9pm, theywould not be eligible for any breaks during the first half of their shift; even though theyleave the club for a couple of hours from 1-3pm, they are still eligible to take a break(Option A or B) during the second half of their shift because from 3-9pm they are working6 hours. In this example because the second half of their shift is only 6 hours it wouldmake most sense to take one 30 minute paid break. In CARE the hours entered for thatday would be a total of 8._________________________________________________________________________Entering the hours into CAREExample 1 – associate chooses Option AIf an associate works an 8 hour shift and they took one 30 minute paid break they wouldenter 8 hours into CARE for that day.Example 2 – associate chooses Option BIf an associate works an 8 hour shift and they take one 15 minute paid break in themorning, one 15 minute paid break in the afternoon and one 30 minute unpaid break forlunch they must enter 7.5 hours into CARE for that day._________________________________________________________________________Associates that work the overnight shift in 24 hour clubsIf you are scheduled to work an overnight shift by yourself for a minimum of 5 hours in a24 hour club you can take your 30 minute paid break during non-peak hours between 2amand 4am and if a member walks in serve them and then continue your break. Your breakmay end up happening over a 1-2 hour period due to interruptions but in the end you willhave had a total of 30 minutes paid to eat and rest.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 36

Timing of BreaksThe time of the breaks will be established by your manager based on operational needs.GoodLife strongly encourages that you take your breaks regularly to replenish andrejuvenate._________________________________________________________________________Please note:• Breaks are not recorded for additional remuneration;• Breaks are not accumulated for extra time off;• Breaks cannot be used for the purpose of leaving work early_______________________________________________________________________________As an associate with GoodLife you may be required to work more than maximum numberof hours specified above or to work during a period that is necessary to avoid seriousinterference with the ordinary working of GoodLife’s facilities or operations:1. To deal with an emergency2. If something unforeseen occurs to ensure that continuous processes or seasonaloperations are not interrupted3. To carry out urgent repair work to GoodLife premises or equipmentShift Durations[back to top]Shifts at GoodLife may be 8 hours or as little as 2 hours in duration. As per EmploymentStandards, shifts don’t have to be a minimum of 3 hours in duration._________________________________________________________________________Associates being sent home earlyFor shifts that are scheduled for 3 hours or longer, if the associate has to be sent homeearly, they must work for a minimum of 3 hours before being sent home.For shifts that are scheduled for 2 ½ hours or less, if needed, the associate can be senthome early at any time and will be paid for the hours worked._________________________________________________________________________Staff MeetingsStaff meetings must not be scheduled for longer than 2 ½ hours.When staff meetings scheduled for up to 2 ½ hours end early and associates are senthome for example after 1 ½ hours, associates will be paid their regular wage for 1 ½hours.If a staff meeting must be scheduled for 3 hours or more and it happens to end early,associates must work at least 3 hours before being sent home.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 37

When you’re Not at WorkAbsenteeism[back to top]Your attendance is crucial to the success of GoodLife therefore it is very important toremain punctual and maintain a satisfactory attendance record.Absenteeism will affect your pay and is grounds for disciplinary action, up to and includingimmediate termination of employment for cause.Absence from work for 3 consecutive days, without notification to the manager, andfollowing completion of the job abandonment process, is considered to be a voluntaryresignation of the associate from employment._________________________________________________________________________If you must be absent from workAssociates are also responsible for notifying their supervisor, immediately, of anyabsence, the reason(s) for the absence, and their expected return date. Associates mustalso, to the best of their ability, find a replacement for their shift._________________________________________________________________________Arriving to work on timeAssociates must arrive 15 minutes before their shift begins. If you are late you must reportdirectly to your manager upon arriving to work._________________________________________________________________________Finishing your shift earlyAssociates who need to leave work early for unavoidable reasons must obtain approvalfrom their manager, preferably at least one day prior to the day requested. Early leavingwill be treated the same as lateness for payroll purposes._________________________________________________________________________Doctor’s NotesMedical absences of more than 2 days must be supported by medical certification.Depending on the nature of the medical reason for absence, GoodLife may require amedical certificate confirming the associate's date of return. The original copy of anymedical certificate will be included in the associate's file.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 38

Leaves of Absence with PayVacation[back to top]Congratulations!!! As a GoodLife associate you work hard to earn Vacation Time andVacation Pay! Here’s how it works…….Associates earn both Vacation Time and Vacation PayIn order to understand this policy it’s important to keep in mind that vacation time and payare two separate items; all hourly and salary associates receive vacation pay and mustalso take a minimum of 2 calendar weeks of vacation time each year where they are notscheduled for any shifts and have time away from work.** For club associates the calendar week is from Thursday to Wednesday._______________________________________________________________________________Vacation TimeAssociatesManagersFull completedCalendar Years ofVacation Entitlement Full completedCalendar Years ofVacationEntitlementServiceService1 10 days 1 15 days5 15 days 5 20 daysSenior ManagerFull completed Vacation EntitlementCalendar Years ofService1 15 days5 20 days10 25 daysPositions that fall under Manager:Home Office Manager, General Manager,Assistant General Manager, Member CareManager, Fitness Manager, Group ExRegional and Personal Training RegionalPositions that fall under Senior Manager:Chief Officers, Vice President’s, Directors, Senior Home Office Managers, and Divisional Managers_______________________________________________________________________________Vacation Time for Salary associatesHow is vacation time earned?GoodLife’s alternative vacation entitlement year is from January 1st to December 31st.Vacation time is earned in one year and taken in the next year based on the vacation year.A salary associate in Ontario with vacation entitlement of 2 weeks joins on July 1st 2008,they earn 4.98 days in 2008 to take in 2009 and in 2009 they will earn 10 days to take in2010._______________________________________________________________________________“Stub period”The stub period is the period from the start date to December 31 st . In the example abovethe ‘stub period’ would be from July 1 st to December 31st. Salary associates earn a proratedamount of vacation time during a stub period; the salary associate that started withGoodLife on July 1 st would earn 4.98 days (see below chart) of vacation time in 2008 thatthey can take in 2009.A manager with vacation entitlement of 3 weeks that joins on July 1st 2008 will earn7.5 days in 2008 to take in 2009 and in 2009 they will earn 15 days to take in 2010.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 39

Stub Period Charts2 weeks (10 days) Vacation 3 weeks (15 days) VacationMonths Days accumulated Months Days accumulated1 .83 1 1.252 1.66 2 2.503 2.49 3 3.754 3.32 4 5.005 4.15 5 6.256 4.98 6 7.507 5.81 7 8.758 6.64 8 10.009 7.47 9 11.2510 8.30 10 12.5011 9.13 11 13.7512 9.96 12 15.00Stub Period Chart for New Brunswick and QuebecSalary associates in New Brunswick and Quebec earn 1 day for each completed month ofservice not exceeding 2 weeks during their ‘stub period’. If a salary associate in NewBrunswick or Quebec with vacation entitlement of 2 weeks joins on July 1st 2008, theyearn 6 days in 2008 to take in 2009 and in 2009 they will earn 10 days to take in 2010.2 weeks (10 days) Vacation 3 weeks (15 days) VacationCompleted Months Days accumulated Months Days accumulated1 1 1 1.252 2 2 2.503 3 3 3.754 4 4 5.005 5 5 6.256 6 6 7.507 7 7 8.758 8 8 10.009 9 9 11.2510 10 10 12.5011 10 11 13.7512 10 12 15.00Note: Salaried associates must complete 5 full calendar years of service and will startearning their 3 rd week of vacation in their 6 th year and can take the 3 rd week in their 7thyear of service. In essence, associates will have 3 weeks of paid vacation in their 7 th yearof service._______________________________________________________________________________Vacation Time for full and part time Hourly associatesFull time and part time hourly associates must also take vacation time.As per the Employments Standards Act, associates must take 2 calendar weeks ofvacation per year. This means that even though an hourly associate may only work 2shifts per week, they must have 2 calendar weeks free from working any shifts in agiven year from January to December.** for club associates the calendar week is from Thursday to Wednesday.When associates first begin working for GoodLife, they don’t have to take vacation timefrom their start date to December 31 st that year.ExampleSally is part time hourly Customer Service Representative that works every Monday andTuesday each week and she started with GoodLife on July 1 st 2008. Between July 1 st andDecember 31 st 2008 Sally doesn’t have to take any vacation time.From January 2009 to December 31 st 2009 Sally has to have 2 calendar weeks whereshe isn’t scheduled to work any shifts. If Sally requests Monday April 6 th 2009 off withConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 40

her General Manager to go to Canada’s Wonderland, her manager can give her that dayoff and not schedule her for any other shifts during that calendar week and this willcount as her 1 calendar week of vacation. Between then and December 31 st 2009 she willhave to take one more calendar week off of work with no scheduled shifts.Managers must follow the “Time Off Tracking” procedure and ensure that all hourly full andpart time associates are not scheduled to work for 2 calendar weeks from January toDecember 31 st each year. The 2 weeks do not have to be one after the other._______________________________________________________________________________The Importance of Tracking Vacation TimeIt is especially important that Vacation Time is tracked for both full and part time hourlyand salary associates.All associates vacation time must be logged in the “Time Off Tracking” Excel doc found onPublic Folders under People Dept, Time Off Tracking.If a salary associate doesn’t request vacation, it is the responsibility of the Manager toensure they take the vacation time earned the year before.If an hourly associate doest request vacation time, it is the responsibility of the Manager tochose the 2 calendar weeks for them from January to December 31 st and ensure that theyaren’t scheduled to work any shifts for those 2 calendar weeks chosen._______________________________________________________________________________Vacation PayWho is eligible for Vacation Pay?All full-time and part-time associates are eligible for vacation pay. Vacation pay for 2weeks of vacation is 4% of gross wages, 6% for 3 weeks and 8% for 4 weeks.When is Vacation Pay paid out?Salaried associates are only paid vacation pay when they take vacation time. Salariedassociates who earn commission receive vacation pay on all commission payouts. Salaryassociates must take vacation time each year; vacation time not taken cannot be paid outor carried over to the next year.Hourly associates (full and part time) receive vacation pay on each paycheck.Save your vacation pay in a separate bank accountBecause hourly associates must take vacation time (2 calendar weeks with no scheduledshifts) even though they receive vacation pay on each paycheck, they can provide payrollwith a 2 nd bank account number to have their vacation pay deposited into that 2 nd accountto ensure they have money to withdraw when they take their vacation time. Please fill outthe “Payroll Information Form” found on Public Folders under People Dept and clearlyindicate that the account # you are providing is for vacation pay; please send this form topayroll._______________________________________________________________________________When you can take Vacation TimeAll vacation time must be approved by your Manager. Associates must request vacationdates using the “Team Vacation Request Form” found in the club. A blank “TeamVacation Request Form” can be found on Public Folders under People Dept, Time OffTracking.GoodLife will make reasonable effort to grant the requested time off work, butunfortunately may not always be able to do so.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 41

In particular, Divisional Managers, General Managers and Membership Consultantscannot take vacation time during designated promotional days, including, but not limitedto:• the last 5 days of the month• sales launch days• and club special eventsSimilarly, club associates cannot take vacation time in the months of September andJanuary as these are our busiest months._______________________________________________________________________________All associates must take vacation timeYour vacation is a time to rest and relax and do all of the fun things you enjoy doing onyour own time. Salary associates must take the vacation time that they earned the yearbefore. Vacation time cannot be saved and carried over to the next year or be paidout.Managers are responsible for ensuring that all salary associates take the vacation timethey earned the year before and that hourly associates aren’t scheduled for any shifts for 2calendar weeks between January and December 31 st each year. GoodLife can schedulean associate's vacation time and require them to take that scheduled vacation time, if theassociate does not request and take the vacation on their own._______________________________________________________________________________Vacation and Pregnancy/Parental/Emergency/Family Medical LeaveAll associates continue to accrue vacation time when off work on pregnancy, parental,emergency, family medical and/or other type of statutory leave required under theapplicable provincial employment standards. However, since vacation pay is calculated asa percentage of wages earned, vacation pay will effectively not continue to accrue whenan associate is off work on an unpaid leave of absence.For example, if a 3-year hourly associate takes an unpaid pregnancy/parental leave fromJanuary 1, 2007 to December 31, 2007, then that associate will earn 2 weeks' vacationtime in respect of the 2007 calendar year, which the associate can take in 2008. However,since that associate didn’t earn wages in 2007, then that associate earned (nor received)no vacation pay for the 2007 calendar year. As such, the 2 weeks they take in 2008 willbe unpaid.Time Off Tracking[back to top]Here are Step-by-Step Instructions on what to do when an associate takes time off forvacation, sick days, or bereavement leave etc.GoodLife is counting on the Manager or Club Administrator to track the days eachassociate takes off from work. It’s very important that all time off is tracked!_______________________________________________________________________________The importance of tracking Vacation TimeIt is especially important that Vacation Time is tracked for both full and part timeassociates.All hourly and salary associates must take vacation time and it must be tracked using the“Time Off Tracking” excel doc. Please note the doc has 2 different tabs; one for salaryassociates and the other for hourly associates.If an associate doesn’t request vacation dates then it’s up to the Manager to schedule theassociate “off” for 2 calendar weeks during the year (January to December 31 st ).Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 42

Vacation Time for Full Time Salary AssociatesSalary associates receive vacation pay when they go on vacation as oppose to on eachpay check. Please refer to the employment contract for details on the # of vacation daysto be taken.GoodLife’s alternative vacation entitlement year is from January 1st to December 31st.Vacation time is earned in one year and taken in the next year based on the vacation year.A salary associate in Ontario with vacation entitlement of 2 week’s who joins on July 1st2008, earns 4.98 days in 2008 to take in 2009 and in 2009 earns 10 days to take in 2010.The below stub period charts must be used to calculate the vacation time earned betweenthe start date and December 31st of that same year.Stub Period ChartNew Brunswick and Quebec10 days Vacation 15 days Vacation 10 days Vacation 15 days VacationMonths Days Months Days Months Days Months Daysaccumulatedaccumulatedaccumulatedaccumulated1 .83 1 1.251 1 1 1.252 1.66 2 2.502 2 2 2.503 2.49 3 3.753 3 3 3.754 3.32 4 5.004 4 4 5.005 4.15 5 6.255 5 5 6.256 4.98 6 7.506 6 6 7.507 5.81 7 8.757 7 7 8.758 6.64 8 10.008 8 8 10.009 7.47 9 11.259 9 9 11.2510 8.30 10 12.5010 10 10 12.5011 9.13 11 13.7511 10 11 13.7512 9.96 12 15.0012 10 12 15.00**For further information please see the ‘Vacation Policy’ in the Associate Policy andProcedure Handbook on Public Folders and SharePoint._______________________________________________________________________________Vacation Time for Full and Part Time Hourly AssociatesFull and part time hourly associates must also take vacation time.As per the Employments Standards Act, associates must take 2 calendar weeks ofvacation per year. This means that even though an hourly associate may only regularlywork 2 shifts per week, they must have 2 calendar weeks free from working any shiftsin a given year from January to December 31 st .** for club associates the calendar week is from Thursday to Wednesday.When associates first begin working for GoodLife, they don’t have to take vacation timefrom their start date to December 31 st that year.ExampleSally is a part time hourly Customer Service Representative that works every Monday andTuesday each week and she started with GoodLife on July 1 st 2008. Between July 1 st andDecember 31 st 2008 Sally doesn’t have to take any vacation time.From January 2009 to December 31 st 2009 Sally has to have 2 calendar weeks whereshe isn’t scheduled to work any shifts. If Sally requests Monday April 6 th 2009 off withher Manager to go to Canada’s Wonderland, her manager can give her that day off andnot schedule her for any other shifts during that calendar week and this will count asher 1 calendar week of vacation. Between then and December 31 st 2009 she will have totake one more calendar week off of work with no scheduled shifts.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 43

Managers are responsible for ensuing that all hourly full and part time associates are notscheduled to work for 2 calendar weeks from January to December 31st each year. The2 weeks do not have to be one after the other.Please note: Hourly associates don’t get paid when they take vacation days because theyreceive 4% vacation pay on each pay check.Save your vacation pay in a separate bank accountBecause hourly associates must take vacation time (2 calendar weeks with no scheduledshifts) even though they receive vacation pay on each paycheck, they can provide payrollwith a 2nd bank account number to have their vacation pay deposited into that 2ndaccount to ensure they have money to withdraw when they take their vacation time.Please fill out the “Payroll Information Form” found on Public Folders under People Deptand clearly indicate that the account # you are providing is for vacation pay; please sendthis form to payroll._______________________________________________________________________________Tracking Vacation Time - Managers must follow these steps………STEP 1Fill in the ‘TimeOff TrackingExcel’ docSTEP 2Have all staff fillout the “TeamVacation RequestForm”STEP 3Approve theVacation andtransfer the datesto a calendarSTEP 4Track the vacationtime using the‘Time OffTracking’ docSalary Associates OnlyUsing the ‘Salary Associates’ tab in the “Time Off Tracking Excel doc” fillin columns A, B, C and D for all salary associates.Also fill in the “# of vacation days to be taken” column in the ““TeamVacation Request Form” so that your salary associates know how manydays to request off.In December of each year have all associates fill out the “Team VacationRequest Form” to be sure everyone is scheduled off for vacation. Print boththe ‘Hourly Associates’ tab and the ‘Salary Associates’ tab and pass themaround to all associates.Please note the form has a different tab for salary and hourlyassociates.If throughout the year associates want to change the vacation datesoriginally requested they must request the change a minimum of 1 monthbefore the vacation would occur.Review the “Team Vacation Request Form” and approve the requestedvacation dates for each associate based on your club/department needs(CAP, peek seasons etc) and availability of staff. You can also speak toyour Divisional Manager or Department Head about approving the vacation.If certain associates don’t request enough vacation days or don’t requestany at all, you must choose the vacation dates for them and ensure they arescheduled off on those dates.Purchase a calendar you can hang in the office and record all vacation dateson that calendar to ensure that when you are creating the schedule youremember to schedule the associate “off” for that time. You can also postthe completed and approved “Team Vacation Request Form” next to thecalendar.Salary AssociatesWhen salary associates actually take the vacation, record it in the “Time OffTracking Excel” doc in column E (vacation taken). The “Vacation Balance”column will automatically tell you how many days they have left to takebefore the year is over.Hourly AssociatesFor each part time and full time hourly associate, record what 2 calendarweeks (Thurs to Wed for clubs) they take off during the year in the “Time OffTracking Excel” doc and fill in columns A, B, C and D for each hourlyassociate.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 44

STEP 5For salaryassociates onlySend email toPayrollSAVE it to your desktop for easy access when you need it again in thefuture!When salary associates take vacation you must fill out the “Sample Email”and send to payroll before the associate’s scheduled vacation to ensurethey continue to receive pay while on vacation.Payroll does not need to be informed when hourly associates take vacationor sick days.Tracking sick or bereavement days………Note: Salary associates receive 5 paid sick days per year and 3 paid bereavement days ifa family member passes away.Hourly associates receive 3 paid bereavement days if a family member passes away.Any sick days taken by hourly associates are not paid.STEP 1Revise ScheduleSTEP 2Fill out the“Time OffTracking Doc”.STEP 3Notify PayrollLook at your schedule and call in associates to cover shifts to ensure yourclub is fully staffed!Fill in the “Time Off Tracking Excel Doc” and indicate the # of sick orbereavement days they are taking.Salary AssociatesOnce the “Sick Days” column reaches 5, any other sick days taken beyondthis are unpaid and payroll would need to be notified using the “SampleEmail” that the sick days are unpaid.Salary AssociatesWhen salary associates take sick or bereavement days you must fill out the‘Sample Email’ and send it to payroll.Payroll must be notified when salary associates take sick days so that theyget paid their full salary. If payroll is not notified and the associate’s hoursshow 32 for a given week, payroll will only pay this associate based on 32hours instead of 40. The same applies if the associate takes 3 paidbereavement days.Sick days beyond 5 are unpaid and payroll will adjust the pay accordingly forsalary associates. Bereavement days beyond 3 are unpaid.Hourly AssociatesWhen hourly associates take 3 paid bereavement days you must fill out the‘Sample Email’ and send it to payroll to ensure the associate gets paid forthe 3 days. Payroll does not need to be notified when hourly associates takesick days as they are unpaid.Required Forms: Forms can be found in Public Folders under People Department >TimeOff Tracking• Team Vacation Request Form Dec 2008• Time Off Tracking Updated Dec 2008• Sample email to notify payroll of associate time off_________________________________________________________________________QuestionsPlease contact Chenelle Thibodeau in the People Dept atcthibodeau@goodlifefitness.com if you have any questions regarding time off tracking.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 45

Sick Leave[back to top]Every GoodLife associate receives 5 sick days per year. Salary associates receive theirregular wages for the 5 sick days. Hourly associates will not receive pay for sick daystaken._______________________________________________________________________________Doctors NoteYour supervisor may request proof-of-illness certification from a physician if you areabsent for 2 days in a row. Please give your doctors note to your immediate supervisor.If you are ill GoodLife wants you to stay home and get better. Please contact yourmanager and speak with them ideally 24 hours before your next scheduled shift. It is alsovery important that you try and find a replacement for the shift you will be missing;thousands of members count on you to be present and your team also depends on you._______________________________________________________________________________Sick leave does not accumulate annually (cannot be carried over) and is intended for thesole purpose of illness. Sick leave is not to be used for vacation or unscheduled time off._______________________________________________________________________________Personal Emergency Leave in OntarioAs per the ESA, associates in Ontario receive Personal Emergency Leave; 10 unpaiddays each calendar year for personal illness, injury or medical emergency or for the death,illness, injury, medical emergency or urgent matter relating to an immediate familymember.Salary Associates in OntarioSalary associates in Ontario receive 5 paid ‘sick leave’ days plus 5 unpaid ‘PersonalEmergency Leave’ days.Hourly Associates in OntarioHourly associates in Ontario receive 5 unpaid ‘sick leave’ days plus 5 more unpaid‘Personal Emergency Leave’ days.The 10 ‘Personal Emergency Leave’ days are not in addition to the 5 ‘sick leave’ days.Bereavement Leave[back to top]Days off with PayIn the event of a death in your Immediate Family, full and part time associates may takeBereavement Leave for the purpose of arranging and/or attending the funeral. 3 daysBereavement Leave will be given to you with pay. If attendance at the funeral requiresextensive travel, unpaid leave of up to 2 further days will be given._______________________________________________________________________________Non Immediate FamilyIn the event of a death of Other Relatives, associates may request a Bereavement Leaveof 1 working day with pay to attend the funeral. If attendance at the funeral requiresextensive travel, unpaid leave of up to 2 further days will be given._______________________________________________________________________________Personal Emergency Leave - UnpaidAn associate, who requires time off work in excess of the above amounts for the death ofan individual not listed above, may be entitled to unpaid Personal Emergency Leave aslong as the 10 days have not been used for the calendar year. Associates can also askfor an unpaid Personal Leave of Absence.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 46

Notifying your ManagerAssociates must inform their manager after learning of a death that qualifies for this typeof leave. If the associate must begin the leave before advising the manager, the associatemust inform them as soon as possible.If you are eligible for Bereavement Leave, your manager cannot penalize you in any wayfor taking a leave."Immediate Family" means the associate’s:1. Spouse, same-sex or domestic partner2. A parent, step-parent, foster parent or legal guardian or the spouse/partnersparent, step-parent, foster parent or legal guardian3. Spouse or partner of a parent4. A child, step-child or foster child and spouse/partners child, step-child or fosterchild5. A grandparent, step-grandparent, grandchild or step-grandchild6. A parent, grandparent or sibling of a partner7. The spouse or same-sex partner of a child8. A brother/sister, step brother/sister or half brother/sister9. A relative who is dependent on the associate for care or assistance10. Any relative who resides permanently with the associate or with whom theassociate permanently resides"Other relatives" means aunt, uncle, niece, nephew and cousin of the associate or aperson who resides in the associate's household as a member of the family._______________________________________________________________________________Proof for Bereavement LeaveGoodLife reserves the right to require an associate to provide evidence, such as aphotocopy of the death certificate, obituary, burial certificate or other confirmation, of theneed for Bereavement Leave.Voting Leave[back to top]GoodLife associates will be provided paid time off, where necessary, in order to vote in aMunicipal, Provincial or Federal Election.As a general rule, when the polls are not open at least 3 hours either before or after theregularly scheduled hours of work, an associate may receive leave if necessary to vote.Under this provision, the associate may report to work 3 hours after the polls open or leavework 3 hours before the polls close, whichever requires less time off.Example: Assume the polls where an associate votes are open from 7 a.m. to 8 p.m., andtheir regular work hours are from 9 a.m. to 5:30 p.m. On the day of the election, theassociate would be excused at 5 p.m. to allow for 3 hours to vote. This would require thegranting of only one-half hour of paid leave.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 47

Leaves of Absence without PayJury and Witness Leave[back to top]In the instance where you are legally required to attend jury duty, or subpoenaed as acourt witness, you will be given a leave of absence without pay provided you agree to thefollowing conditions:1. return to work immediately if services as a juror, or as a court witness, are notrequired; and2. provide a copy of the jury summons or summons to witness to your immediatemanagerIf the jury duty lasts longer than 2 days, the associate must provide a return date andcontact their manager on a weekly basis._________________________________________________________________________Requesting to be excused due to Serious Personal HardshipAssociates are advised to mention at registration that their employer does not continuewages when someone serves jury duty. In many cases, individuals whose employerdoesn’t continue wages or those that are self employed will be excused and not selectedfor jury duty.In addition, if you feel that serving jury duty will cause you serious hardship you can makea request to the court in writing to have your jury duty postponed to a later date or to beexcused from the jury duty. The court asks that these requests be made in cases ofserious hardship only.You can speak to the judge when you attend registration and explain to them that if youare selected for jury duty that it will cause you serious personal hardship. Requests mustbe made in writing and accompanied by documentation supporting your “hardship”. Acopy of this policy can be printed and included. The judge will make a decision and youwill be notified._________________________________________________________________________Notifying your ManagerAn associate who must take jury leave is responsible for advising his or her manager inadvance. No associate will be intimidated, suspended, laid off, dismissed or penalized inany way for taking jury leave._________________________________________________________________________Returning to workAssociates on jury duty must report to work on workdays, or parts of workdays, when theyare not required to perform this duty. If an associate is excused from jury or witness dutybefore the completion of his/her regularly scheduled work day, that associate must returnto work (unless there is less than 4 hours remaining in that work day). Otherwise, theassociate will be required to return to work at the start of his/her next regularly scheduledwork day._________________________________________________________________________Continuation of Health BenefitsPlease contact policies@goodlifefitness.com for further information._________________________________________________________________________Seniority and VacationExcept for determining whether an associate has completed a Probationary Period, theperiod of a jury leave is included in calculating an associate's length of employment,service or seniority. An associate will continue to accrue vacation time during jury leave._________________________________________________________________________For more information on Jury and Witness please contact policies@goodlifefitness.comConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 48

Pregnancy Leave[back to top]Pregnancy/Parental Leave Form for ManagersManagers of associates taking a pregnancy/parental leave must fill out the“Pregnancy/Parental Request and Vacation Form” and send it topolicies@goodlifefitness.com________________________________________________________________________Congratulations!!! In this document you will find all of the information you need to knowregarding your Pregnancy leave.Checklist1. Read the ‘Pregnancy and Parental Leave Policy’, and the ‘Pregnancy and ParentalLeave Questions and Answers’ document.2. Give your manager written notice based on your provinces minimum required period ofnotice before your leave begins. If requested, provide a certificate from a legally qualifiedmedical practitioner stating the expected birth date.3. Provide post dates cheques and contact payroll is you wish to continue health benefitswhile on Pregnancy Leave4. Apply for Maternity Benefits through Employment Insurance. http://www100.hrdcdrhc.gc.ca/ae-ei/dem-app/english/home2.htmlbecause associates don’t receive wagesfrom GoodLife for the duration of their leave.The table below describes the details based on your province of residence:JurisdictionPregnancyLeaveDurationParentalLeaveDurationWith/withoutPregnancyLeavePreg +ParTotalAlberta 15 weeks 37/37 52weeksAdoptionLeaveDurationLengthofServicerequired37 weeks 52consecutive weeksMinimumNotice tobe givenSeniorityDuringLeaveBenefitsDuringLeave6 weeks Maintained NotspecifiedBritishColombia17 weeks 35/37 52weeksManitoba 17 weeks 37/37 54weeks37 weeks NA 4 weeks Maintained Yes37 weeks 7consecutivemonths4 weeks NotspecifiedYesNewBrunswick17 weeks 37/37 52weeks37 weeks NA 2 weeks(matleave);4weeks(parentalleave)AccrualNotspecifiedNewfoundland17 weeks 35/35 52weeks52 weeks 20consecutive weeks2 weeks Maintained NoNova Scotia 17 weeks 35/52 52weeks52 weeks 12consecutivemonths4 weeks Maintained Yes(atemployeescost)Ontario 17 weeks 35/37 52weeksQuebec 18 weeks 52/52 70weeks37 weeks 13 weeks 2 weeks Accrual Yes52 weeks NA 3 weeks Maintained YesConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 49

Who can take a Pregnancy Leave?An associate who is expecting a child and has completed the required length ofemployment is entitled to a job protected Pregnancy Leave without pay up to a maximumperiod based on the province. The associate may apply for Maternity benefits fromEmployment Insurance._________________________________________________________________________When can Pregnancy Leave start?Pregnancy leave may commence no earlier than 17 weeks before the expected birth dateand no later than the due date or the day the associate gives birth. Such leave are for acontinuous period. Associates may also choose to take less time off if they sochoose._________________________________________________________________________Stopping work earlier than plannedIf an associate has to stop working earlier than planned because of complications causedby her pregnancy before the baby's due date, she needs to give GoodLife:1. Written notice no later than 2 weeks after she stops working stating the day thepregnancy leave began, or will begin, and2. If GoodLife requests it, a medical certificate supporting her inability to work andstating the baby's due date.An associate doesn't have to start her pregnancy leave when she stops working due toillness. She may go on sick leave or personal emergency leave (10 days) if she choosesupon presenting a doctors note. GoodLife cannot make an associate start pregnancyleave, even if she is sick or if her pregnancy limits the type of work she can do._________________________________________________________________________Benefits during LeavePlease contact policies@goodlifefitness.com for further information._________________________________________________________________________VacationAn associate is still an employee of GoodLife even while one a Pregnancy/Parental Leaveand continues to accrue vacation time. Full time hourly associates will not receivevacation pay while they are on leave because they are not earning wages from GoodLifeduring this time although they continue to accumulate their vacation time to take the nextyear. Salary associates will have some paid vacation days the year after they return andsome will be unpaid because vacation pay is not earned when wages are not receivedfrom GoodLife.For example: if a salaried associate with 3 weeks of vacation takes a Pregnancy/Parentalleave from April 30 th 2008 to April 30 th 2009 the following chart would apply:YearVacation TimeEarnedTime period you can take earnedvacation2007 15 days with pay January 2008-December 200820085 days with pay January 2009-December 2009Worked from Jan to April 30 th200810 days without pay January 2009-December 2009On leave from May 1 st to Dec 31 st20095 days without pay January 2010-December 2010On leave from Jan to April 30 th200910 days with pay January 2010-December 2010Worked from May 1 st to Dec 31 st________________________________________________________________________Bonus PayoutAssociates earning bonuses will receive the money when it’s scheduled to be paid outcompany wide even if they are off on Pregnancy Leave at that time. This payout will notaffect the associates maternity benefit amount from EI because the bonus was earnedprior to the Pregnancy Leave.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 50

Return to WorkOn expiry of a Pregnancy Leave, an associate who returns to work will be reinstated in thesame position held prior to the leave, or if that position is not available, in a comparableposition with not less than the same wages and benefits.An associate who is entitled to Parental Leave in addition to Pregnancy Leave mustcommence that leave upon the expiry of Pregnancy Leave, unless the child has not yetcome into the care and control of the associate._________________________________________________________________________Ending a leave earlier than planned or not returning to GoodLifeAn associate may end a pregnancy leave earlier than planned provided she gives at least4 weeks of written notice of the date on which she intends to return to work. An associatewho does not intend to return to work after the leave ends, is required to provide at least 4weeks of written notice of termination. Failing to return to work upon the expiry of aPregnancy Leave without written notice of termination will be treated as a voluntarilyresignation effective on the expiry of the leave.Please refer to the ‘Pregnancy Leave Questions and Answers’ for further details andinformation.Parental/Adoption Leave[back to top]Pregnancy/Parental Leave Form for ManagersManagers of associates taking a pregnancy/parental leave must fill out the“Pregnancy/Parental Request and Vacation Form” and send it topolicies@goodlifefitness.com_________________________________________________________________________Congratulations!! In this document you will find all of the information you need to knowregarding your Parental or Adoption leave.________________________________________________________________________Checklist1. Read the ‘Pregnancy and Parental Leave Questions and Answers’2. Give your manager written notice based on your provinces minimum required period ofnotice before your leave begins.3. Provide post dates cheques and contact payroll is you wish to continue health benefitswhile on Pregnancy Leave.Apply for Paternity Benefits through Employment Insurance. http://www100.hrdcdrhc.gc.ca/ae-ei/dem-app/english/home2.htmlbecause associate’s don’t receive wagesfrom GoodLife for the duration of their leave.Who can take Parental Leave?An associate who has completed the required length of employment and who is theparent of a child is entitled to job protected Parental/Adoption Leave without pay up tothe maximum period based on the province. The associate may apply for paternitybenefits from Employment Insurance.In addition to birth parents and adoptive parents, an individual is considered to be a parentof a child for the purpose of this policy, if he/she is in a long-lasting relationship (e.g.marriage; common law relationship; same-sex partnership) with a birth parent or adoptiveparent of a child and intends to treat that child as his/her own child."Child" means a new-born child of the parent and, in the case of an adopted child, a childwho has not reached the age of compulsory school attendance."Parent" means the father or mother of a new-born child and includes a person with whomConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 51

a child is placed for adoption and a person who is in a relationship of some permanencewith a parent of a child and who intends to treat the child as his or her own.When can Parental Leave begin?An associate who takes Pregnancy Leave and wishes to take Parental Leave mustcommence the Parental Leave immediately upon expiry of the Pregnancy Leave, without areturn to work, unless agreed to otherwise by Good Life and the associate. OtherwiseParental/Adoption leave must commence not later than 52 weeks after the day the child isborn or comes into the custody, care and control of a parent for the first time._________________________________________________________________________Health BenefitsPlease contact policies@goodlifefitness.com for further information._________________________________________________________________________VacationAn associate is still an employee of GoodLife even while one a Pregnancy/Parental Leaveand continues to accrue vacation time. Full time hourly associates will not receivevacation pay while they are on leave because they are not earning wages from GoodLifeduring this time although they continue to accumulate their vacation time to take the nextyear.Salary associates will have some paid vacation days the year after they return and somewill be unpaid because vacation pay is not earned when wages are not received fromGoodLife._________________________________________________________________________Bonus PayoutAssociates who earned bonuses prior to starting a Pregnancy Leave will receive themoney when it’s scheduled to be paid out company wide even if they are on Leave at thattime. This payout will not affect the associates maternity benefit amount from EI becausethe bonus was earned prior to the Pregnancy Leave._________________________________________________________________________Return to WorkOn expiry of a Parental/Adoption Leave, an associate who returns to work will be given thesame position held prior to the leave or if that position is not available a comparableposition. The associate will receive a pay rate that is equal to the greater of the rate theassociate most recently earned; and the rate the associate would be earning had he orshe worked throughout the leave._________________________________________________________________________Ending the leave earlier than plannedAn associate may end a Parental/Adoption Leave earlier than planned by providing atleast 4 weeks of written notice of the date on which the leave is to end._______________________________________________________________________Not returning to GoodLife after Parental LeaveAn associate who takes Parental/Adoption Leave will not terminate his or her employmentbefore the leave expires or when it expires without giving at least 4 weeks' written notice oftermination. Unless written notice of termination is given, an associate who fails to returnto work upon the expiry of a Parental/Adoption Leave will be treated as a voluntarilyresignation.Pregnancy and Parental Leave Question and Answers[back to top]How much time off can parents take for pregnancy and parental leave? A birthmother can take both pregnancy and parental leave. Birth mothers are entitled to 17weeks of unpaid, job-protected pregnancy leave. Those who take pregnancy leave areentitled to up to 35 weeks' parental leave. Birth mothers, who don't take pregnancy leave,and all other new parents, are entitled to up to 37 weeks' parental leave. If each parent ofa newborn took the maximum leave allowed at separate times, the baby would have aparent at home for 89 consecutive weeks (17 weeks of pregnancy leave for the birthConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 52

mother, plus 35 weeks of parental leave for the birth mother, plus 37 weeks of parentalleave for the other parent). Parents may also choose to go on leave at the same time: forexample, a father could take parental leave at the same time a mother is on pregnancy orparental leave.Can an employer fire an employee for taking leave? No. An employer cannot fire orotherwise penalize an employee in any way because he or she is or will become eligible totake, plans to take or takes a pregnancy or parental leave.What happens to an employee's pay, seniority and benefits? Employers do not haveto pay wages when an employee is on pregnancy or parental leave. Employees earnseniority and credit for length of service and length of employment while on pregnancy orparental leave. While an employee is on pregnancy or parental leave, the employer mustcontinue to pay its share of the premiums to certain benefit plans (i.e., pension plans, lifeand extended health insurance plans, accidental death plans and dental plans) that wereoffered before the leave.Can an employer require an employee to return early from leave? No, an employercannot require an employee to return from leave early.What happens when an employee returns to work? In most cases, an employee mustbe given his or her old job back at the end of his or her pregnancy or parental leave, or acomparable job if that job no longer exists. In either case, the employee must be paid atleast as much as he or she was earning before the leave. Also, if the wages for the jobwent up while the employee was on leave, or would have gone up if he or she hadn't beenon leave, the employer must pay the higher wage. The only time the employer doesn'thave to reinstate the employee is if he or she is dismissed for legitimate reasons that aretotally unrelated to the leave.What if an employee decides not to return to work after pregnancy or parentalleave? If an employee on pregnancy or parental leave decides to resign before he or shereturns to work, he or she must give at least four weeks' written notice to his or heremployer. This notice requirement doesn't apply if the employer constructively dismissesthe employee. See the "Termination of Employment" fact sheet for information onconstructive dismissal.Who can take pregnancy leave? A pregnant employee is entitled to pregnancy leavewhether she is a full-time, part-time, permanent or contract employee, provided that she:Works for an employer that is covered by the ESA , and Was hired at least 13 weeksbefore the baby's expected birth date (the "due date").Can an employee who just started a new job take pregnancy leave? To be eligible forpregnancy leave, an employee has to be hired at least 13 weeks before the date the babyis due, or expected to be born--not the date the baby is actually born. An employeedoesn't have to actively work for 13 weeks to be eligible for pregnancy leave. Theemployee could be on layoff, vacation, sick leave or have started pregnancy leave in the13-week period before the due date, and still be entitled to her pregnancy leave.What if the baby is born before the employee is 13 weeks in the new job? Eligibilityfor pregnancy leave does not change because the baby was born early (i.e., before thedue date) because it depends on the date the baby is expected to be born-not on the dayit actually is born.Does an employee who has a stillbirth or miscarriage still qualify for pregnancyleave? If an employee has a miscarriage or stillbirth, she is eligible for pregnancy leave solong as the miscarriage or stillbirth occurred no more than 17 weeks before the due date.How long does a pregnancy leave last? Most pregnant employees have the right to takeup to 17 weeks of unpaid time off work. Employees may also choose to take less time off.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 53

In certain cases, the leave may be longer. For example: If the employee has taken 17weeks of leave and the baby has not been born yet, the employee can stay on pregnancyleave until the baby is born, even if it means the pregnancy leave lasts longer than 17weeks. When the baby is born, the employee may start her parental leave. If theemployee is not eligible for parental leave (for example, there was a miscarriage or astillbirth, or the baby died during the pregnancy leave), the employee's pregnancy leaveends on the later date of: 17 weeks after the pregnancy leave began, or 6 weeks after thebirth, stillbirth or miscarriage, even if this means the pregnancy leave will be longer than17 weeks.Does pregnancy leave have to be taken all at one time? Yes. Once an employee hasstarted her pregnancy leave, she must take it all at once and cannot split it up.When can a pregnancy leave begin? The earliest a pregnancy leave can begin isusually 17 weeks before the baby's due date. However, if an employee has a live birthmore than 17 weeks before the due date, she must begin her pregnancy leave on the dateof the birth. The latest a pregnancy leave can begin is usually the baby's due date.However, if the baby is born earlier than the due date, the leave must begin no later thanthe day the baby is born. Within these restrictions, an employee can start her pregnancyleave any time she chooses. The employer cannot decide when the employee will beginher leave.What if the employee is sick-can the employer make her start her pregnancy leave?The employer cannot make an employee start pregnancy leave, even if she is sick or if herpregnancy limits the type of work she can do.How do employees tell their employer about their plans? Employees must providetheir employer with two weeks' written notice before beginning a pregnancy leave. Thenotice letter must include: The starting date for the pregnancy leave, and If the employerrequests it, a certificate from a medical practitioner stating the baby's due date.What if an employee fails to give notice? An employee who doesn't give the propernotice does not lose her right to a pregnancy leave.What if the employee's plans change after she has given written notice? Changingthe date a leave starts: If the date the leave starts is to be changed by the employee, theemployer must be given a new written notice at least two weeks before the day the changewill happen.Changing the date a leave ends: If the employee wants to change the date her pregnancyleave will end, the employer must be given written notice at least four weeks before thechange will happen.What if an employee is ill and has to stop working earlier than planned? If anemployee has to stop working earlier than planned because of complications caused byher pregnancy before the baby's due date, she needs to give the employer: Written noticeno later than two weeks after she stops working stating the day the pregnancy leavebegan, or will begin, and If the employer requests it, a medical certificate supporting herinability to work and stating the baby's due dateAn employee doesn't have to start her pregnancy leave when she stops working due toillness. She may go on sick leave if she chooses.What if an employee has her baby early and has to stop working sooner thanplanned? If an employee has to stop working early because of a birth, stillbirth ormiscarriage before the due date, she needs to give the employer: Written notice no laterthan two weeks after she stops working, stating the day the pregnancy leave began, and Ifthe employer requests it, a certificate from a medical practitioner stating the due date andthe actual date of birth, stillbirth or miscarriage.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 54

What if the baby is born later than expected? An employee who used all 17 weeks ofpregnancy leave before the baby was born would be able to remain on pregnancy leaveuntil the birth, and then, in most cases, begin her parental leave.Can an employer require an employee to provide proof she is fit to return to work?No, an employer cannot require an employee to provide written medical documentationthat she is fit to return to work.What about giving notice about ending a leave? If the employee doesn't specify areturn date, the employer may assume she will take the full 17 weeks (or any longer periodthat she may be entitled to).What about when an employee plans to take parental leave after pregnancy leave?An employee who took pregnancy leave who is planning to take parental leave must giveher employer written notice. This may be given at the same time as notice is given for thepregnancy leave, if the employee wishes, or if it isn’t; it must be given at least two weeksbefore the pregnancy leave ends.________________________________________________________________________________(EI) Employment Insurance – Maternity BenefitsMaternity benefits are employment insurance payments from the federal EmploymentInsurance program (EI). Under this program, eligible workers can receive maternity benefitpayments during their pregnancy leave. Maternity benefits are payable to the birth motheror surrogate mother for a maximum of 15 weeks. To receive maternity benefits you arerequired to have worked for 600 hours in the last 52 weeks or since your last claim. Youneed to prove your pregnancy by signing a statement declaring the expected due or actualdate of birth.The mother can start collecting maternity benefits either up to 8 weeks before she isexpected to give birth or at the week she gives birth. Maternity benefits can be collectedwithin 17 weeks of the actual or expected week of birth, whichever is later. Please notethat the date you file your claim is very important in order for you to receive the maximummaternity benefits you are entitled to.If you are unsure about your most advantageous maternity period to receive maximumbenefits, please contact the Service Canada Centre in person or at 1 800 206-7218 from8:30 am to 4:30 pm and press "0" to speak to a representative. If the actual date of birth isdifferent from the expected date of birth, it is very important that you provide this date assoon as possible after the birth of your child to determine the most advantageousmaternity period, in order to receive the maximum maternity benefits you are entitled to.If your baby is hospitalized, then the 17 week limit can be extended for every week yourchild is in the hospital up to 52 weeks following the week of the child's birth. You will stillreceive benefits for a maximum of 15 weeks, but payments can be delayed until your childcomes home. However, if you received maternity benefits prior to the birth and wanted toreceive the remaining benefits when your child comes home, call the telephoneinformation service at 1- 800-206-7218 from 8:30 am to 4:30 pm and press "0" to speak toa representative to have the necessary adjustment made to your claim.Who is eligible? To be entitled to maternity, parental or sickness benefits you must showthat: your regular weekly earnings have been decreased by more than 40%; and you haveaccumulated 600 insured hours in the last 52 weeks or since your last claim. This period iscalled the qualifying period. If you have been paid EI benefits in the past and you receiveda written notice, for example, a warning letter or a penalty letter, for making a falsestatement, the required number of hours worked to claim maternity, parental and sicknessbenefits will be higher.Qualifying period: The qualifying period is the shorter of: the 52 week-period immediatelybefore the start date of a claim, or the period since the start of a previous EI claim if thatConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 55

claim had started during the 52 week-period. In certain situations, the qualifying periodmay be extended up to 104 weeks.How, where and when to apply: Submit an EI application on-line http://www100.hrdcdrhc.gc.ca/ae-ei/dem-app/english/home2.htmlor in person to your Service CanadaCentre. You should apply as soon as you stop working, even if you receive or will receivemoney when you become unemployed. Request your Record of Employment (ROE)from your last employer. If you have your ROE from your last employer, applyimmediately. If you did not receive your last ROE, submit your application along with proofof employment — for example, pay stubs. If one or more ROE covering periods prior toyour last employment are missing, you must still submit your claim for benefits.If getting your ROE is a problem, your Service Canada Centre can help you. You will haveto fill out a form "Request for Record of Employment" explaining what efforts you havemade to obtain it. You will have to provide proof of your employment, such as: pay stubs,cancelled pay cheques, T4 slip, work schedules. If possible, we will use the proof tocalculate your claim. Delaying in filing your claim for benefits beyond 4 weeks from thetime your earnings have decreased by more than 40% may cause loss of benefits. At thesame time you are applying for maternity benefits, you and your partner can also apply forparental benefits.What information/documents are needed to apply?• Social Insurance Number (SIN). If your SIN begins with a 9, you need to supplyproof of your immigration status and work permit• Record of Employment (ROE) from each job held over the last 52 weeks. If you donot have your ROE after 14 days from your last day of work, you must submit proofof employment such as pay stubs• Personal identification such as your driver's license, birth certificate or passport ifyou are applying in person• Complete bank information, as shown on your cheque or bank statement or avoided personalized blank cheque from your current account. This will ensure thatyour payment of benefits will be made directly to your bank account with DirectDeposit.• Medical certificate indicating how long your incapacity is expected to last, if you areclaiming sickness benefits.• The expected or actual date of birth of your child, if you are claiming maternitybenefits• Newborn's date of birth, or, when there is an adoption, your child's date ofplacement, if you are claiming parental benefits. In the case of an adoption, youalso need to provide the name and full address of the agency handling theadoption.• Detailed version of facts if you have quit or have been dismissed from any job inthe last 52 weeks• Details regarding your most recent employment: Your total salary beforedeductions including tips and commissions, your salary before deductions for yourlast week of work — from Sunday to your last day worked, gross amounts receivedor to be received, such as: vacation pay, severance pay, pension, pay in lieu ofnotice or lay off and other moniesWhen will you receive your first payment? If you have submitted all requiredinformation and if you qualify for benefits, your payment will be issued within 28 days fromthe date of filing your claim. If you do not qualify, you will not be notified of the decisionmade on your claim.A 2-week waiting period to serve: You must serve a 2-week unpaid waiting periodbefore your EI benefits begin to be paid. Generally, this period is the first 2 weeks of yourclaim. This is like a deductible for any kind of insurance. On the other hand, if you reopena claim for benefits in which you have already served a 2-week waiting period, you do notserve another 2-week waiting period.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 56

Earnings, for example, vacation pay, severance pay... made or allocated during the 2-week waiting period will be deducted in the first 3 weeks for which benefit is otherwisepayable following the waiting period. In some instances, the 2-week waiting period maybe waived or deferred, but only under certain circumstances, for example:If you get paid sick leave pay from your employer following your last day worked, thewaiting period may be waived, If parental benefits are being shared by the both parents,only one waiting period needs to be served. For example, if a 2-week waiting period hasalready been served for maternity benefits by the first parent, the second parent claimingparental benefits can have the waiting period deferred. In the event the second parentsubsequently claims regular or sickness benefits after parental benefits, the 2-weekwaiting period would then need to be served. If you receive group insurance payments,you can serve the 2-week waiting period during the last two weeks that these insurancepayments are being paidHow long can you receive maternity and parental benefits?A combination of maternity and parental benefits can be received up to a combinedmaximum of 50 weeks.You could receive up to a maximum of 65 weeks of combined sickness, maternity andparental benefits instead of the normal combined maximum of 50 weeks. In order to beeligible for the increased number of weeks, the following conditions must be met duringyour benefit period: you have not been paid regular or fishing benefits, you have been paidsickness, maternity and parental benefits; and you have been paid less than the maximumof 15 weeks of sickness benefits or less than 35 weeks of parental benefits.You do not have to fill out reports during maternity and/or parental benefits. If you areapplying for maternity and/or parental benefits, you do not have to complete reports inorder to receive your payments. To do this, you must sign a declaration of exemption atthe time of applying.In order to get paid: A payment cannot be issued to you without a completed claimant'sreport. If you are applying for maternity and/or parental benefits and have chosen not tocomplete reports, your payments will be made directly to your bank account with DirectDepositWorking while on maternity, parental and sickness benefits: If you work while onmaternity or sickness benefits, your earnings will be deducted dollar for dollar from yourbenefits. On the other hand, if you work while on parental benefits you can earn $50 perweek or 25% of your weekly benefits, whichever is higher. Any monies earned above thatamount will be deducted dollar for dollar from your benefits. However, effective December11, 2005, if you are living in one of the 23 participating economic regions, the amount youcan earn while working part-time and receiving EI benefits is the greater of $75 or 40 % ofweekly benefits. You must, of course, report any earnings you make while collectingmaternity, sickness or parental benefits. If you chose not to complete reports, you mustdeclare your earnings by calling the telephone information service at 1 800 206-7218, from8:30 am to 4:30 pm, and press "0" to speak to a representative.Various types of earnings: Earnings paid or payable by your employer at the end of youremployment or while you are receiving benefits, generally affect payment of your benefits.How much will you receive? The basic benefit rate is 55% of your average insuredearnings up to a maximum amount of $435 per week. Your EI payment is a taxableincome, meaning federal and provincial or territorial taxes, if it applies, will be deductedfrom your payment. If your benefit rate is less than $435 and you are in a low-incomefamily — net income up to a maximum of $25,921 per year — with children and you oryour spouse receive the Canada Child Tax Benefit (CCTB) , you could be entitled to theFamily Supplement. The weekly EI payment and the number of weeks to be paid remainthe same even if you give birth to more than one child at the same time. At the same timeConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 57

you present a claim for maternity benefits, yourself or/and partner can ask for parentalbenefits.Termination of a pregnancy: When a pregnancy terminates within the first 19 weeks ofpregnancy, it is considered an illness under EI. If that is the case, sickness benefits maybe paid as long as the qualifying conditions for sickness benefits are met. On the otherhand, if the pregnancy terminates in the 20th week or later, the claim for benefits can beconsidered for maternity benefits if the qualifying conditions for maternity benefits are met.Personal Leave of Absence[back to top]Associates on the active payroll with at least 1 year of service working 20 hours or moreper week, may apply for an unpaid personal leave of absence at any time. All requests forpersonal leave are deemed to be for personal reasons and may or may not be granted inthe sole discretion of the associate's manager and/or Divisional Manager/DepartmentHead._________________________________________________________________________Who can take a Personal Leave of AbsenceRequests for leave will be judged on their merit, by the manager, having regard forindividual circumstances, such as, the purpose of the leave, the performance and length ofservice of the associate, the frequency of such requests, and the impact of the associate'sabsence on club/department operations. Such leaves, if granted, will be without pay._________________________________________________________________________Health BenefitsPlease contact policies@goodlifefitness.com for further information._________________________________________________________________________VacationPlease contact policies@goodlifefitness.com for further information._________________________________________________________________________Requesting a Leave of AbsenceAssociates must fill out a ‘Leave of Absence Request’ form to give to their manager forapproval, as far in advance of the date of commencement of the requested leave as ispossible. Whenever possible, associates are requested to first use vacation beforerequesting a Personal Leave of Absence.Requests for Personal Leave without pay, of 3 working days or less, may be authorized bythe associate's manager. Requests for Personal Leave without pay, in excess of 3 workingdays, require the approval of both the associate's manager and the DivisionalManager/Department Head._________________________________________________________________________Upon return from a Personal LeaveUpon the request of a Personal Leave of Absence, manager’s will decide whether theassociates current position will be held open, or if another position will be made availableto them upon their return from leave.Personal Emergency Leave – Ontario Only[back to top]GoodLife associates in Ontario are entitled to job-protected personal emergency leave,without pay, to a maximum of 10 days each calendar year for personal illness, injury ormedical emergency or for the death, illness, injury, medical emergency or urgent matterrelating to:1. A spouse or same sex partner (includes both married and unmarried)2. A parent, step-parent, foster parent, child, step-child, foster child, grandparent, stepgrandparent, grandchild or step-grandchild of the associate or the associate'sspouse or same sex partner3. The spouse or same sex partner of an associate’s child4. A brother, sister, step-brother/sister, half-brother/sisterConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 58

5. A relative who is dependent on the associate for care or assistanceUrgent MatterDeath, illness, injury or medical emergency of an “urgent matter” concerning an individuallisted above. An urgent matter is an event that is unplanned or out of the associatescontrol and raises the responsibility of serious negative consequences, includingemotional harm, if not responded to.Examples of ‘urgent matter’• Associates babysitter calls in sick• The house of the associate’s elderly parent is broken into and the parent is veryupset and needs the associates help to deal with the situation.• The associate has an appointment to meet with their child’s counsellor to discussbehavioural problems at school. The appointment could not be scheduled outsidethe associates working hours.Non Urgent matters:• An associate wants to leave work early to watch their daughter’s track meet.• An associate wants the day off in order to attend her sisters wedding as abridesmaid.• Associates are not entitled to personal emergency leave for medically unnecessarycosmetic surgery unrelated to an illness or injury._________________________________________________________________________Notifying your ManagerAn associate must inform their manager before starting the leave but if the associate hasto start the leave before notifying their manager they must do so as soon as possible.Notice does not have to be given in writing._________________________________________________________________________Proof of EntitlementA manager may require an employee to provide reasonable evidence in the circumstancesthat they are eligible for personal emergency leave.Family Medical Leave[back to top]GoodLife associate are entitled to unpaid, job-protected Family Medical Leave for themaximum specified period based on the province of residence. Please contactpolicies@goodlifefitness.com to determine the length of your Family Medical Leave._________________________________________________________________________Who can take Family Medical Leave?An associate qualifies for Family Medical Leave if they have to provide care or support tocertain family members for whom a doctor has issued a certificate indicating that thisperson has a serious medical condition with a significant risk of death occurringwithin a period of 26 weeks. The medical condition and risk of death must be confirmedin a certificate issued by a doctor.Care or Support means: providing psychological or emotional support, arranging for careby a third party provider, or directly providing or participating in the care of the familymember. The family member does not have to live in the Canada for an associate to takethe leave._________________________________________________________________________Medical CertificateAn associate does not have to have the medical certificate before they can take the leave.The right to the leave is dependent upon the issuance of the medical certificate and theleave must be complete within the 26 week period specified in that certificate.GoodLife can ask an associate for a copy of the certificate from the doctor toprovide proof that the associate is eligible for the leave. The certificate must beprovided to GoodLife as soon as possible and must state that the family member has aConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 59

serious medical condition with a significant risk of death occurring within a specified26 week period.Notifying your ManagerAn associate must inform their manager in writing that they will be taking a FamilyMedical Leave. If the leave is not taken all at once, the associate must provide noticeeach time they begin a new part of the leave._________________________________________________________________________Compassionate Care BenefitsAssociates can apply for ‘Compassionate Care Benefits’ through Employment Insurance(EI). A copy of the medical certificate submitted to Human Resources and SocialDevelopment Canada to apply for these benefits may also be used for the purpose ofFamily Medical Leave. The benefits from EI will be paid for 6 weeks. To apply, contactthe nearest Human Resources and Social Development Canada building. Family MedicalLeave is available to an associate whether he/she applies for federal EmploymentInsurance Compassionate Care Benefits or not._________________________________________________________________________Family Members for whom Associates May Take Family Medical Leave1. an associate's spouse; including a person living with the associate in a conjugalrelationship outside marriage2. a child, step-child of foster child of the associate or the associate's spouse;3. a parent, step-parent or foster child of the associate or the associate's spouse;4. a brother, step-brother, sister or step-sister of the associate;5. a grandparent or step-grandparent of the associate or the associate's spouse;6. a grandchild or step-grandchild of the associate or the associate's spouse;7. a brother-in-law, step-brother-in-law, sister-in-law or step-sister-in-law of theassociate;8. a son-in-law or daughter-in-law of the associate or the associate's spouse;9. an uncle or aunt of the associate or the associate's spouse;10. a nephew or niece of the associate or the associate's spouse;11. the spouse of the associate's grandchild, uncle, aunt, nephew or niece; and12. any other person who considers the associate to be "like a family member."_________________________________________________________________________People that are “like a family member”Associates wishing to take Family Medical Leave for a person under the "like a familymember" category can be required by to provide a completed copy of the "CompassionateCare Benefits Attestation" form available from HRSDC._________________________________________________________________________If the family member does not pass awayAn associate’s entitlement to Family Medical Leave will not reduce his/her entitlement to10 Personal Emergency Leave days. Furthermore, if an associate’s family member doesnot die within the period referenced in that certificate, the associate can take anotherFamily Medical Leave thereafter in respect of that family member (as long as the aboverequirements are again followed by the associate).Medical Leave of Absence[back to top]If an associate suffers from an injury, illness and/or disability that prohibits him/her fromworking in his/her current position or a modified position (on either a full-time or part-timebasis), GoodLife will grant the associate an unpaid medical leave of absence subject to,and in accordance with, the following terms and conditions:Associates needing to take a medical leave must provide their Supervisor with a doctor’snote confirming, among other things, that they suffer from a legitimate injury, illness and/ordisability that prohibits them from working in their current position or a modified position(on either a full-time or part-time basis). The Supervisor must contact the PeopleDepartment immediately and send the doctor’s note to policies@goodlifefitness.com. TheConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 60

doctor’s note must also indicate the expected duration of the associate’s absence fromwork for medical reasons.Please contact policies@goodlifefitness.com for further information.Reservist Leave of Absence[back to top]Reservists that have at least 6 consecutive months of service with GoodLife will begranted an unpaid leave of absence for the duration of any service outside of Canada, orany emergency service inside Canada, with the Canadian Forces. Once the associate’sdeployment is over, the associate can return to the same job or to a similar position if theold job no longer exists.Please contact policies@goodlifefitness.com for further information regarding this leave.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 61

On the Job at GoodLifeMember Health and Safety[back to top]GoodLife is vitally interested in the health and safety of its members and will strive toprotect and ensure the safety of members while on GoodLife premises. Protection frominjury and disease is a major continuing objective and GoodLife will make every effort toprovide a safe and healthy environment. All supervisors and associates must be dedicatedto the continuing objective of reducing the risk of injury to members.In the event that a member appears to be in distress, for any variety of reasons, it isimportant that GoodLife associates are able to identify the situation, and reactappropriately.GoodLife will act in compliance with all Provincial workplace health and safety legislation._________________________________________________________________________All supervisors and associates are responsible to provide the following to GoodLifemembers:• Proper instructions in the use of GoodLife equipment, machines, products, services,and fitness areas• Assistance in the event that a member is visibly struggling, or having difficulty with anyGoodLife equipment, machines, products, services and/or fitness areas, asappropriate• Healthy living information and advice regarding nutrition, lifestyle, and fitness• Encouragement for members regarding all aspects of fitness, and healthy living• Assessment of the overall fitness levels of members, ensuring they are not engaging inunsafe activity• Communicate concerns in a non-threatening manner, taking care to avoid conflict• Inform management in the event that a member is engaging in unsafe activity that theyhave been warned of but are choosing to disregard_________________________________________________________________________Member’s Personal ConcernsIn the event that an associate is given cause for concern regarding the health and safetyof a member due to external factors beyond the immediate control of either the associateor GoodLife, the associate shall take care to observe the situation to ensure that themembers health and safety is protected while on GoodLife premises.Health and safety factors that may affect members include:• Illness / Disease;• Alcohol or Drug Addictions;• Child and Domestic Abuse;• Assault;• Depression and Suicide;• Eating Disorders;• Mental Illness;• Divorce_________________________________________________________________________What to do if a member confides in an associate:1. If a member confides personal information to an associate regarding a mentalillness, addiction, domestic abuse, depression, suicide etc, associates areencouraged to listen in a sympathetic manner and advise the member to seekhelp from a qualified professional by giving them the appropriate phone numberand website form the list of ‘Free Resources Available in Canada’.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 62

2. Associates should avoid offering advice that relates to a personal memberissue.3. If a member discloses personal medical information it should be kept privateand confidential. Likewise, associates should avoid providing any nutritionaladvice, as they may be unaware of any drug interactions that may take place,and may cause health problems as a result.4. Associates that receive information from a member regarding any physicalillness, substance abuse, mental health, etc. should maintain confidentialityregarding the information._________________________________________________________________________How to approach a member:1. Associates wanting to approach a member regarding any of the above Health andSafety factors must first contact the below individuals to ensure the properapproach and to role play if needed:-Member Experience Manager, Brad Lindsay at Office (519) 661-0190 x231, Mobile(519) 536-5190 or-Health & Safety Coordinator, Rob Duncan at Office (416) 536-9849, Mobile (647) 223-1422_________________________________________________________________________What to do if a member poses a threat to other associates or members in the club:1. In the event that a member is reasonably suspected of being under the influence ofeither alcohol, illegal drugs, or any such substance that may reasonably increaseeither their own risk of accident or injury, or that of other members, or that causesthem to negatively impact the surrounding members in any way, associates arerequired to advise the member that they must cease their actions. The managershould be contacted, and the member escorted off of the premises if appropriate.2. In the event that a member poses a threat to other associates or members in theclub, associates must advise the member that they must cease the unsafe action,and immediately report the behavior to their manager.3. In the event that a member discloses information regarding their intention to causeserious bodily harm to either themselves or others, or any intention to cause willfuldestruction to property, the associate that receives this information must disclosethis information to their manager and appropriate authorities.4. Managers should report any incidents listed above to the following individual:-Member Experience Manager, Brad Lindsay at Office (519) 661-0190 x231, Mobile(519) 536-5190_________________________________________________________________________It’s important to remember that we must handle serious personal issues being experiencedby our members in a very careful and sensitive manner.While associates may develop personal relationships with members, and may be inclinedto offer personal advice, associates must remember that any advice or statements madeduring regular working hours may construe professional advice, slander, or harassment,and could place GoodLife at risk of legal liability.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 63

Inspections by Government Agencies[back to top]These inspectors have an important job: their role is to investigate workplaces and report itif they discover that a business is not following the rules as set out in the applicableprovincial legislation. Treat these individuals respectfully and provide them with theinformation they require.Some of the government inspectors’ rights include:• enter any part of the workplace at any time – they are not required to give advancenotice• speak to any associate who has been involved with workplace inspections• handle or use any equipment• look at documents or records and remove them from the club to make copies• take photographs• close down parts (or all) of the club to do their own inspection• require that any equipment be turned on or operated in their presence• look at or copy any material related to training of associates• seize anything that the inspector believes to be relevant evidence_________________________________________________________________________What do I do if a government inspector visits my club?1. Greet them professionally and politely – ask for a business card2. Assist them by answering questions clearly and honestly3. Show confidence in your club and GoodLife’s Health & Safety Program4. Know exactly where your documentation is kept and be familiar with the commonrisks5. Show them any documentation they request6. Permit them to speak to members of your committee7. If they request contact information, refer them to your Divisional Manager or to RobDuncan in the Member Experience Dept. or a member of the Associate RelationsTeam8. Ask for the reason for their visit – they are not required to tell you but may explain9. Immediately after the inspector leaves contact:• your Divisional Manager• Brad Lindsay (blindsay@goodlifefitness.com)• Rob Duncan in the Member Experience Dept. (rduncan@goodlifefitness.com) and• Alana Free in the People Department (afree@goodlifefitness.com) providing:a. date and time of visitb. government agencyc. name of inspectord. reason for visit (if known)e. any documentation you were given10. Failure to report a government inspection or any orders issued could result indisciplinary action, including a written warning or loss of pay._________________________________________________________________________It is essential that associates understand that:• Inspectors can visit at any time – they are not required to inform the General Managerin advance and the General Manager does not have to be present during theirinspection• Associates must greet the inspector professionally and politely• Associates must inform you immediately of the inspector’s visit and provide you withany documentation the inspector may have providedConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 64

Canada Food Inspection Agency[back to top]Because GoodLife is committed to protecting the health of its associates and members, asper the Canada Food Inspection Agency www.inspection.gc.ca all food to be sold inGoodLife clubs must be labelled and prepared in kitchens inspected by the Board ofHealth in any given city.Although we appreciate the efforts and kindness, food products made by associates suchas cookies, baking, bread etc. cannot be sold in the clubs for consumption._________________________________________________________________________FundraisingHaving food as part of a fundraising event is a very popular choice. In order to ensure thatall GoodLife Clubs positively reinforce the regulations provided by the Board of Health,please follow these simple rules to ensure complete safety for all involved.Bake SalesA sign must be posted stating: “Food has not been prepared in a kitchen inspected bythe Board of Health”PT Menu SamplersPT Menu samplers are NOT permitted at fundraising events as many items fall in thehazardous food groups (such as meat and dairy)Sampling of Food from a CookbookSome clubs have chosen to put together a cookbook as part of their fundraising initiatives.If you choose to do this and make recipes to offer as samples to assist in selling thebooks, the following sign must be on display: “Food has not been prepared in a kitcheninspected by the Board of Health”_________________________________________________________________________Managers are responsible for communicating this policy to associates and ensuring thatit’s adhered to at all times.For further information on the Act and Regulations please visithttp://www.inspection.gc.ca/english/reg/rege.shtmlConduct and Behaviour[back to top]Acceptable conduct and behaviour of associates is necessary for the orderly operation ofGoodLife, the benefit and protection of the rights and safety of associates and theprotection of GoodLife’s assets. Associates are expected to govern their conduct andbehaviour in a manner consistent with these guidelines.GoodLife is committed to maintaining a work environment that is free of illegal drugs,alcohol, firearms, explosives, or other improper materials. The possession, transfer, sale,or use of such materials on company premises or during the conduct of GoodLife'sbusiness is prohibited. A breach of this policy will result in discipline up to and includingdismissal._________________________________________________________________________Appropriate Conduct and Behaviour includes but is not limited to:1. Adherence to published policies, practices and procedures;2. Competent performance of all job duties assigned;3. Prompt and regular attendance at work;4. Courtesy to and respect for co-workers, members, suppliers or any other personwho deals with GoodLife in the conduct of its business;5. Wearing proper business attire/uniforms (as outlined for each position) andfootwear during working hours, appropriate to the job performed. Where uniformsConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 65

are not designated (e.g. Home Office) T-shirts, jeans, shorts, or other such casualattire are not acceptable attire; 'flip flops', etc. are not acceptable footwear._______________________________________________________________________________________________Inappropriate Conduct and Behaviour includes but is not limited to:1. Loitering or loafing;2. Leaving work early or leaving department without supervisor's permission;3. Using obscene, abusive language;4. Spreading malicious gossip or rumors;5. Harassing, threatening, intimidating, coercing any person at any time;6. Horseplay or throwing objects;7. Reporting to work or working while under the influence of alcohol, drugs, orprohibited substances;8. Creating or contributing to unsanitary conditions;9. Insubordination;10. Excessive personal use of telephones or computers_______________________________________________________________________________________________Unacceptable Conduct or Behaviour includes:1. Possession of guns, weapons or explosives on company property;2. Possession, consumption or use of alcoholic beverages or illegal substances whileon company premises;3. Solicitation of other associates, for any reason, during working hours;4. Willful violation of safety rules and procedures;5. Willful neglect and/or mishandling equipment and machinery;6. Unsafe driving of company vehicles;7. Theft and/or falsification of company records;8. Indecency;9. Fighting;10. Poor or careless work;11. Sleeping during shift12. Accepting gifts, or gratuities from firms, organizations, agents, associates, or otherindividuals who may or do conduct business with GoodLife with a dollar value inexcess of $20.00 per itemUnacceptable conduct can result in disciplinary action up to and including terminationwithout notice or pay in lieu of notice. Associates who deliberately withhold informationconcerning another associate’s violation of law or these guidelines will also be subject toappropriate discipline.Child Pornography[back to top]Child Pornography is illegal!It is illegal to possess or disseminate child pornography and any associate or managerguilty of this activity will immediately be reported to the police.The use of any Company property for any purpose related to child pornography is groundsfor the immediate termination of employment for just cause.It is considered illegal in Canada to possess child pornography (see child pornographydefined) on your computers, laptops, wireless devices, portable electronic media includingbut not limited to optical media (CD, DVD), USB thumb drives, etc., servers, work spacesand desks._____________________________________________________________________________Employee Reporting ObligationsGoodLife associates are expected to immediately report any child pornography activity ormaterials to their manager or supervisor.Managers and supervisors are hereby directed to report to the police any associates’involvement in any behavior linked to child pornography as well as notify the ChiefConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 66

Information Officer, Brett McClelland at Home Office (519) 661-0190 ext 305 or mobile(519) 857-4488.Under the new (pending) Bill 37, Child Pornography Reporting Act 2008, while there is noobligation to look for child pornography, individuals will have liability for failing to report anysuch representation or material which is discovered. Failure to report will result in apotential fine of up to $50,000, imprisonment for up to 2 years, or both.No person with an obligation to report can rely on anyone else to make the report. As aresult, if suspected child pornography is discovered in a workplace, every individual wholearns of it has an independent obligation to report. Provisions in the legislation also makeit an offence for an employer to impose any negative consequence against an individualwho makes such a report._____________________________________________________________________________Child Pornography DefinedThe Canadian Criminal Code defines child pornography as pictures, films, videos or othervisual representations that show persons under the age of 18 engaged in sexually explicitactivities. These images can also be considered pornographic if they show the sexualorgans or the anal region of a person under 18 for expressly sexual purposes.Child pornography can also include written or audio material that describes or recordssexual activity with a person under the age of 18. It is an offence to possess, create,advertise or distribute any material that meets this definition of child pornography.It is also illegal to counsel or encourage illegal sexual activity with someone under the ageof 18. Illegal sexual activity could include anal sex, sex with a person of authority, or sexfor the purposes of prostitution._____________________________________________________________________________The Canadian Criminal CodeSection 163 of the Criminal Code creates a number of offences in relation to thefabrication and distribution of “obscene” publications, or to possessing them for thepurpose of distribution. It is also an offence to mail obscene matter, or to give an “immoral,indecent or obscene” theatrical performance. These offences may be punished onsummary conviction or by indictment, with up to 2 years’ imprisonment where the lattercourse is chosen. There is also provision for the seizure and forfeiture of obscenematerials.Central to these prohibitions is the elaboration of what is obscene in section 163(8):For the purposes of this Act, any publication a dominant characteristic of which is theundue exploitation of sex, or of sex and any one or more of the following subjects, namely,crime, horror, cruelty and violence, shall be deemed to be obscene.Section 163.1 of the Criminal Code was enacted in 1993. It prohibits the production,distribution and sale of “child pornography,” and also makes it an offence to possess suchmaterial.________________________________________________________________________Our children are precious and vulnerable and must be protected by the community as awhole; please do your part to ensure their safety.Conflict of Interest[back to top]Associates must refrain from all Conflicts of Interest. If an associate becomes aware of, orbecomes involved in, a Conflict of Interest, he or she must immediately disclose suchConflict of Interest to his or her manager._________________________________________________________________________Outside ActivitiesWhile employed by GoodLife, associates must not, without prior written consent ofGoodLife, directly or indirectly, as principal, agent, shareholder, partner, associate or inConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 67

any other capacity, engage in, or be interested in, any other business which will requireyour attendance or attention during GoodLife's business hours or which is, or may becontrary to the interest of, or in competition or perceived competition with, GoodLife._________________________________________________________________________What is Conflict of Interest"Conflict of interest" refers to a situation where an associate's personal relationship(s) orfinancial interest(s) could reasonably be seen as influencing the associate's duty to act inthe best interests of GoodLife. Such Conflicts of Interest include but are not limited to:1. being a relative of an individual who is employed by or involved with a businesswhich seeks to do business with GoodLife or does business with GoodLife;2. being involved with or investing in a business which is competitive to the businessconducted by GoodLife such as Personal Training at home or starting a homebusiness3. being retained by another company or organization, whether on a consultancy orpart-time basis, to advise on or do business similar to that which is beingtransacted by GoodLife;4. accepting "kickbacks" or "bribes";5. failing to advise GoodLife of a situation in which the Employment of RelativesPolicy would apply;6. failing to advise GoodLife of a situation in which Gifts, Favours and EntertainmentPolicy would apply;7. being investigated, charged, indicted or convicted for a criminal activity which mayhave an impact on the perception of the individual's business conduct and which, ifpublicly known, might affect the reputation of GoodLife as a company whichmaintains high ethical standards.8. to trade any GoodLife products or services for an associate’s own gain."Relatives" will include spouse, common-law spouse, same sex partner, child, sibling,parent or grandparent, former spouses or common-law spouses, cousins or being relatedthrough marriage._________________________________________________________________________If you are unsureAn associate who is unsure whether something constitutes a Conflict of Interest willimmediately discuss the specific concern with manager in order to determine GoodLifeposition on the issue.The manager will determine whether:1. a Conflict of Interest exists;2. the seriousness of the potential or actual Conflict of Interest;3. what steps are necessary to protect GoodLife against the Conflict of Interest_________________________________________________________________________Failing to report a Conflict of InterestAn associate who becomes aware of a Conflict of Interest or a potential Conflict of Interestand fails to immediately report that conflict is subject to discipline. Depending on theseverity of the conflict or potential conflict, an associate who fails to report a Conflict ofInterest may also be terminated for "cause" without notice or compensation in lieu ofnotice.Any associate who suspects or believes that he or she is involved in or may becomeinvolved in a Conflict of Interest must immediately disclose such Conflict of Interest fullyand accurately to management.Confidentiality[back to top]GoodLife is committed to protecting its confidential and proprietary information andensuring that this confidential information remains the sole and exclusive property ofGoodLife.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 68

Information such as business strategies, marketing plans, sales projections or volumes,financial information, and trade secrets etc. must not be disclosed to, used by, ordiscussed with associates or third parties, without specific written approval or until itbecomes public._________________________________________________________________________Confidential or Proprietary InformationMeans any secret, confidential or proprietary information of GoodLife, or any secret,confidential or proprietary information entrusted to GoodLife by any other person or entity,which is not otherwise included in the definition of "Proprietary Information". This alsoincludes a list of actual or potential members, members and suppliers which:1. derives economic value, actual or potential, from not being generally known to, andnot being readily ascertainable by proper means by other persons who can obtaineconomic value from its disclosure or use; and2. is the subject of reasonable efforts by GoodLife to maintain its secrecy_________________________________________________________________________The term "Proprietary Information" includes any invention, discovery, idea, research,practice, technical and non-technical data, financial data, a financial plan, system, formula,design, product, improvement, machine, process, plans or programs developed, whetheror not patentable:1. during the period of and in the course of that person's employment with GoodLife,or2. on GoodLife's premises, or3. with the assistance of any of GoodLife’s associates, or4. with GoodLife's equipment or supplies_________________________________________________________________________All associates, as a condition of employment, will sign an Employment Contract with aConfidentiality Clause during their initial hiring documentation and any time when anupdated version requires signature.Home Office Dress Code[back to top]Home OfficeAll associates working at Home Office must be in professional attire at all times. Businesscasual attire is required._________________________________________________________________________Prohibited ClothingThe following clothing is prohibited for Home Office associates:1. denim of any colour to include pants, skirts or shirts2. t-shirts or sweatshirts with inappropriate logos3. athletic (work out) clothing4. shorts must have a minimum 6” inseam5. tops that don’t cover the midriff6. strapless tank tops7. bare feet and slippersCasual DayHome Office associates can wear denim on Fridays which is a designated “casual day”.Dependent on the department’s location, function and contact with the public, a supervisormay require that an associate dress above the minimum requirements outlined herein.Associate Uniforms[back to top]As a GoodLife associate you must be in proper uniform according to your position in orderto consistently project a professional image and atmosphere to the members and visitorsin a way that will make all members feel comfortable. It is very important that you orderyour uniform before your first day of work. Associates that do not adhere to the AssociateUniform Policy will be asked to go home and return to work in appropriate attire.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 69

Ordering Your Uniform:Please visit www.goodlifeuniform.com/catalog to order your uniform. Orders are placeddirectly with New Era Graphics. When 2 shirts are ordered, the 3rd one is free. Eachassociate must pay upon ordering. Shirts that are ripped, torn, stained, discoloured or nolonger fit (too big/too small) should not be worn and must be replaced immediately._________________________________________________________________________General Uniform Standards:1. Nametags must be worn at all times2. Visible body jewelry (e.g. nose or eyebrow piercing) or visible tattoos that would beconsidered offensive to the majority of the population (manager’s discretion) areprohibited3. No ball caps or hats4. Hair and appearance must clean and styled5. Only a plain white t-shirt may be worn below the GoodLife top6. All shirts that are not fitted must be tucked in clothing must be ordered in sizes thatfit; should not be loose or baggy7. Cargo pants, carpenter pants, etc. are not considered dress pants8. Denim tops, pants and skirts are not considered professional attire9. All clothing must be clean and ironed. If a white shirt becomes discoloured anothermust be ordered10. When cold at work, either a plain white shirt may be worn below the GoodLife shirtor the designated blazer, cardigan or sweater11. Full-time associates you will require 3 to five 5 shirts to last throughout the week_________________________________________________________________________Exchange Policy:Refer to inside cover of the catalog for the procedure on exchanging uniforms for adifferent size._________________________________________________________________________Dress CodeFemale General Manager, Membership Consultant and Member Care Manager• GoodLife light yellow long sleeved dress shirt: GLF210 short sleeved GLF212• GoodLife black long sleeved dress shirt: GLF214 short sleeved GLF216 (GM’sonly)• Black dress pants or skirt (no shorter than four inches above the knee)• Black suit jacket/blazer (optional)• Black dress shoes_________________________________________________________________________Male General Manager, Membership Consultant and Member Care Manager• GoodLife light yellow long sleeved dress shirt: GLF209 short sleeves GLF211• GoodLife black long sleeved dress shirt: Style # GLF213 short sleeved GLF215(GM’s only)• Black dress pants• Black suit jacket/blazer (optional)• Tie (optional)• Black dress shoes_________________________________________________________________________Customer Service Representative:Female Top:• White Coolmax top, short or long sleeved - GLF202 and GLF102 (long Sleeve)GLF201 and GLF101 (short Sleeve)• Black cardigan (optional)Female Bottom:• Business attire – pants, skirt (must be no more than four inches above the knee) ordress• Capri pants (black only)Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 70

Male Top:• White or Black Coolmax top, short or long sleeved - GLF208 and GLF108 (longsleeve) GLF207 and GLF107 (short Sleeve)• Black v-neck sweater (optional)Male Pants:• Black dress pants with a beltShoes:• Dress shoes (no running shoes)_________________________________________________________________________Club Administrator:Female Top:• Same as Customer Service Representative (without the Tan Smart logo) - GLF143and GLF104 (long sleeve) GLF142 and GLF103 (short Sleeve)Male Top:• GLF147 and GLF106 (long sleeve) GLF146 and GLF105 (short Sleeve)_________________________________________________________________________Member Ambassador:Female Top:• Yellow Coolmax top, short or long sleeved - GLF137 (long sleeve) GLF136 (shortsleeve)• Your own black cardigan (optional)Male Top:• Yellow Coolmax top, short or long sleeved - GLF139 (long sleeve) GLF138 (shortsleeve)• Your own v-neck sweater (optional)Pants:• Black GoodLife pants or shorts (it is not optional to wear anything but GoodLifepants in the Associate Uniform catalog)Shoes:• Running shoesPersonal Trainer:Female Top:• White or black Coolmax top, short or long sleeved - GLF118 and GLF112 (longsleeve) GLF109 and GLF115 (short sleeve)Male Top:• White or black Coolmax top, short or long sleeved - GLF124 and GLF130 (longsleeve) GLF121 and GLF127(short sleeve)Pants:• Black GoodLife pants or shorts ONLY as outlined in the Associate Uniform catalogShoes:• Running shoesOptional:• Personal Trainer vest: black/unisex (must wear the designated Personal Trainertop below the vest)Child Minding:Female Top:• Short or long sleeved yellow/gold T-shirt - GLF157 (long sleeve) GLF156 (shortsleeve)Name will be written on shirt permanently with coloured paintsMale Top:• Short or long sleeved yellow/gold T-shirt GLF157 (long sleeve) GLF156 (shortsleeve)Name will be written on shirt permanently with coloured paintsPants:• Black pants or shorts (no jeans or tights)Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 71

• Can wear GoodLife pants or shorts in the Associate Uniform catalogShoes:• Running shoes_________________________________________________________________________Child Minding Volunteer:All volunteers must wear a Volunteer Staff Uniform t-shirt. This will be provided at no costand must be ordered through the Club Administrator. (volunteer t-shirts are kept in HeadOffice inventory)._________________________________________________________________________Daytime Maintenance/Cleaner:• Black or grey shirt provided by the Maintenance Equipment Dept• Black bottomsEmployment of Relatives[back to top]GoodLife encourages associates to refer family and friends for available positions withinthe company. Relatives of current associates may be employed only where:1. they will not be working directly for or supervising a relative;2. they will not be working directly above the relative's immediate superior; or3. they will not be working directly for the relative's immediate subordinateAssociates will not be transferred into a reporting relationship described above. In othercases where a conflict or the potential for conflict arises, even if there is no supervisoryrelationship involved, the parties may be separated by reassignment.An associate who is related to a candidate for employment will not be involved in anyaspect of the recruiting process so as to avoid any conflict of interests or allegations ofpreferential treatment._________________________________________________________________________"Relative" means any person who is a spouse, partner, child, sibling, parent orgrandparent of the associate or is related by marriage and includes in-laws, individualswho were previously married and are presently divorced, or whose relationship with theassociate is similar to that of persons who are family members or related by marriage._________________________________________________________________________Notifying your Manager of your relationshipAssociates are requested to notify their managers of their relationship to other associates,or to candidates for employment.Acceptance of Gifts[back to top]GoodLife asks you not to accept from any individual or organization doing business orcompeting with GoodLife, any payment or compensation whatsoever, or any gift,entertainment, hospitality, or other favour of more than token value, or which goes beyondwhat is customary and accepted business practice.An associate, who has any doubt about the propriety of accepting or giving any gift,favour, etc., should contact their manager.An associate who uses GoodLife products or services for personal gain will be terminatedimmediately without notice._________________________________________________________________________Notify your ManagerAssociates must report, within 24 hours, to the manager, the receipt by the associate ormembers of the associate's immediate family of any gift, favour, and/or entertainment ofmore than token value. ‘Token Value’ means a gift, favour, entertainment, hospitality orother such item which exceeds a retail value of $20.00.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 72

Smoking in the Workplace[back to top]GoodLife is a smoke-free environment. This policy communicates GoodLife’s position onsmoking and its expectation for all associates. The health hazards of tobacco use havebeen recognized by GoodLife and as the leader in the fitness industry we have aresponsibility to our members and the public to encourage healthy lifestyles and tostrongly assert the risks of tobacco use. The use of tobacco products by our associatescompromises the image of GoodLife as the leader in health and fitness._________________________________________________________________________Home OfficeSmoking is prohibited on GoodLife Home Office premises to include the side entrance,sidewalk or step at the front of the building, side parking lot, or anywhere inside thebuilding. Smoking is permitted in the parking lot behind GoodLife Home Office._________________________________________________________________________ClubsSmoking is strictly prohibited where members or the public can see a GoodLife associatesmoking. Associates are to change out of their uniforms when smoking._________________________________________________________________________Adherence to this policyCompliance with the policy is expected, based upon the importance of the message thisconveys to our members as well as the implications the policy has on the health and wellbeingof our associates. Adherence to this policy is a condition of continued employmentwith GoodLife.Associates smoking on GoodLife premises are in violation of the Smoking policy andsubject to corrective action.Scent Reduction[back to top]To ensure the health and well-being of associates against environmental chemicalsensitivities, all GoodLife associates are to refrain from using scented products whengoing to work and for the duration of the shift._________________________________________________________________________Principles of Scent Reduction1. Eliminate the use of perfume, cologne/aftershave, scented air fresheners, scentedcandles and potpourri from the workplace;2. Reduce the use of heavily scented personal hygiene products such as hairproducts, lotions/creams and deodorant;3. Reduce heavily scented flowers in the workplace such as Lilacs, Hyacinth,Flowering broom etcScented products may provoke symptoms in sensitive individuals. In sufficientconcentrations, scented products may trigger responses to those with allergies orsensitivities to certain substances._________________________________________________________________________Symptoms of scented productsScented products can cause a variety of symptoms such as, but not limited to: sore throat,runny nose, sinus congestion, wheezing, shortness of breath, headaches, migraines_________________________________________________________________________Scented products fall into 2 main categories:1. Personal ProductsHygiene: cosmetics, perfumes, colognes, after-shave and scented shaving creams,deodorant, shampoo/conditions, hair spray, lotions and creamsNon Hygiene: scented candles, potpourri and scented ornaments2. Non personal productsProducts with a distinct scent or fragrance to include scented household, industrialcleaning products, building materials, air fresheners, and some types of flowers.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 73

“Scent-free”: product labeled unscented, scent-free or fragrance-free by themanufacturer.“Scent-reduced”: product defined as having minimal scent, labeled hypo-allergenic or forsensitive skin.Email and Internet use[back to top]GoodLife e-mail and Internet resources are business systems for use by authorizedassociates to conduct legitimate GoodLife business only. Use of an Internet/e-mailconnection for any purpose that is not specifically related to GoodLife business isprohibited during working hours.Permitted UsesEmail • Sending, receiving,forwarding and replying tomessages for businesspurposesInternet Browsing • Connecting to and viewingany web page for welldefinedbusiness purposes• Printing web pages forbusiness purposesDownloading Data • Downloadingfiles/information from reliablemajor commercial sites to anisolated or quarantinedfolder until downloaded datais scanned for viruses,worms, etc.Internet Newsgroups • Approved groups may beaccessed for businesspurposes by approved usersProhibited Uses• Checking personal e-mail• Sending confidential orprivileged information ofany kind (Financial,management, legal oroperational) tounauthorized personnel• Opening file attachmentsor enclosures withoutperforming a virus scan• Forwarding e-mail chainletters• Surfing the web• Connecting to any site fornon-business purposes• Connecting to web sitesrelated to illegal, immoral,and/or unethical materials• Downloading or installingunauthorized files orprograms not related toCompany business,including file sharing,instant messaging, screensavers, online radio andpictures.• Installing software• Downloading files orinformation related toillegal, immoral, and/orunethical materials• Accessing any group fornon-business reasons• Accessing newsgroupsrelated to illegal, immoral,and/or unethical materials• Accessing Internet chatrooms on any topicPrivacyAlthough GoodLife respects the privacy of its associates, associate privacy does notextend to the associate's use of GoodLife e-mail and Internet systems. No person usingsuch resources should expect privacy in their communications. All e-mail communicationsand information downloaded from the Internet constitute company property.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 74

Goals1. to protect the reputation and resources of GoodLife, its members, and theInternet/e-mail communities at large, from irresponsible or illegal activities;2. to ensure privacy, security and reliability of GoodLife’s network and systems aswell as the systems of GoodLife members;3. to establish guidelines for the acceptable use of GoodLife network;4. to define generally those actions which are considered abusive and prohibited;5. to outline procedures for handling and reporting abuse to GoodLife._________________________________________________________________________Users of GoodLife Internet and e-mail systems are strictly prohibited from creating,transmitting, distributing, forwarding, downloading and/or storing anything which:1. infringes any copyright, trademark, trade secret, or other intellectual property right;2. is obscene, immoral, unethical or pornographic;3. is libellous, defamatory, hateful, or constitutes a threat or abuse;4. encourages conduct that would constitute a criminal offence or give rise to liability;5. harasses the receiver, whether through language, frequency, or size of messages;6. is considered e-mail junk, spam or chain e-mail;7. forges or misleads the sender's identity;8. divulges private and/or confidential information related to GoodLife business, itsmembers and/or its associates;9. violates any of GoodLife policies including policies related to Conduct andBehaviour or Workplace Harassment_________________________________________________________________________Monitoring internet and e-mailInternet and e-mail use may be monitored from time to time, without notice, to evaluatemember service and to determine how the system is being used. Associates should notexpect privacy when using e-mail or Internet resources.Access to your internet and emailWhen necessary, due to vacations and other absences, GoodLife may request access toan associate's e-mail and Internet accounts in order to properly continue work. Associatesare required to provide this access upon request._________________________________________________________________________DownloadingDownloading of any programs, software or data from the Internet or e-mail directly to auser's computer terminal is prohibited unless advance written authorization is obtainedfrom the Information Systems Manager. Such material must first be screened throughGoodLife computer security systems including virus scans._________________________________________________________________________E-mail/Internet Policy Acknowledgement and AgreementPlease click on this link ‘E-mail and Internet Acknowledgement Form’ to print and sign thisacknowledgement form.Cell Phone, Blackberry and Laptop Use[back to top]To allow the Associates of GoodLife Fitness Clubs to do their jobs effectively, someAssociates are entitled to make use of approved wireless devices and other handheldwireless devices for business purposes.This policy outlines the wireless device options supported by GoodLife, guidelines forappropriate use, and other administrative issues relating to wireless device acquisition andreimbursement. This policy was created in order to enhance Associate safety, limitcorporate liability, protect sensitive or private data and help control telecommunicationscosts.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 75

Eligible AssociatesThe table below shows which devices and / or laptop Associates in the indicated roles areeligible for:RoleCluster ManagerDM, VP, Chief, DirectorGroupEx RegionalGroupEx Regional CoordinatorHealth & Safety CoordinatorHome Office support role requiring afterhours availability to resolve criticalbusiness issues, e.g. InformationSystems support.Member Experience ManagerMember Experience RegionalPT RegionalSenior PT RegionalExceptions / Additions to the aboveSome roles that involve at least 50%travel may qualify, but will requireapproval from the CompensationCommittee.Qualifies ForNoneCell Phone or Blackberry & a LaptopBlackberryBlackberryBlackberryCell phone or Blackberry & a LaptopBlackberryCell PhoneCell phoneBlackberryRequires written (email) approval from theCompensation Committee to the appropriatemanager & to the IS Help DeskAn Associate Request Form is to be used to request a wireless device and must be signedby the Associate’s department head before submission to the IS department.It is also possible for Associates to use privately owned wireless devices for businesspurposes. If this is the case, the Associate must get approval from their department headto do so. This policy must also be read and signed by the Associate in question. Allexpense forms for reimbursement of cost incurred due to business calls must be submittedto the appropriate department head. Financial reimbursement for these calls is not theresponsibility of the IS department._________________________________________________________________________Supported Wireless Devices, Services, and Related EquipmentIn order to take advantage of volume pricing discounts and to reduce support costs to theIS department, GoodLife has standardized on a limited number of wireless device makes,cellular service packages, cellular providers, and cellular accessories. The current list ofphones purchased and supported by GoodLife as well as the monthly plan details areavailable from the IS Help Desk at helpdesk@goodlifefitness.comAdditional cellular equipment available from, and supported by, the IS department forbusiness purposes includes:• Headset (wired)• Car power adaptor• Belt Clip (if requested)_________________________________________________________________________Non-Standard UnitsIf an Associate would like a non-standard wireless device, then the Associate shouldconsult with Information Systems Department (Help Desk) to ensure that the wirelessdevice is on the support list as the Information Systems (Help Desk) will provide supportonly on a limited range of wireless devices. Technical support will be limited to issuesrelated to synchronization with Outlook.GoodLife is not responsible for any loss of data or corruption of data that may occur as aresult of using a wireless device. GoodLife is not responsible for lost, damaged or stolenwireless devices.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 76

Appropriate UseIt is imperative that wireless devices owned by GoodLife or any wireless device used toconduct GoodLife business be used appropriately, responsibly, and ethically. Thefollowing rules must be observed:1. Personal calls are not permitted on any wireless device owned by GoodLife. In theevent that you make or receive a personal call on a GoodLife wireless device, youmay be asked in writing to reimburse GoodLife for all costs incurred and expectedto pay this reimbursement within 30 days of notification.2. GoodLife will not pay for any personal calls made using a privately owned wirelessdevice that is also used to conduct company business.3. GoodLife will reimburse Associates for business calls made on a pre-approvedprivately owned wireless device. All submissions for reimbursement must beaccompanied by sufficient and appropriate documentation (i.e. original wirelessdevice bill).4. No Associate is to use a company-owned wireless device for the purpose of illegaltransactions, harassment, or obscene behavior, in accordance with other existingAssociate policies.5. No Associate should download ringtones or other non-business related content totheir wireless device.6. In order to demonstrate appropriate respect for co-workers, it is recommended thatAssociates turn off wireless devices during company meetings and gatherings.7. Associates are to comply with the laws related to cell phone / wireless device usewhile driving in the vicinity in which they are driving.8. If a company-owned wireless device is damaged, lost, or stolen, it must bereported immediately to the IS department.9. If a company-owned wireless device or related equipment is damaged, lost, orstolen through the negligence of the authorized user, that individual will beresponsible for reimbursing GoodLife for all repair or replacement costs.10. Prior to initial use for connecting to the corporate network, all wireless devicehardware, software and related services must be registered with IS.11. Associates, contractors, and temporary staff will make no modifications of any kindto company-owned and installed wireless hardware or software without the expressapproval of GoodLife’s IS department. This includes, but is not limited to, splittunneling, dual homing, non-standard hardware or security configurations, etc.12. The wireless access user agrees to immediately report to his/her manager andGoodLife’s IS department any incident or suspected incidents of unauthorizedaccess and/or disclosure of company resources, databases, networks, etc.13. If an authorized cell-phone user does not return a company-owned wireless devicewhen requested, he or she will be required to reimburse GoodLife the purchaseprice of the wireless device.14. Associates are expected to minimize wireless device costs by using a land linewhenever possible (e.g. while at Home Office or a GoodLife club), and by usingavailable Internet connectivity whenever possible for laptop use, rather than usingthe wireless device to connect to the Internet. The exception is where theAssociate is calling another Associate who also has a wireless device. In this casethe Group-to-Group calling feature allows for a less expensive call.15. Associates that travel frequently to the US should ask the IS Help Desk to ask theGoodLife mobile service provider to enable the Connect USA feature, whichreduces roaming charges in the US._________________________________________________________________________Return of EquipmentAssociated are required to return devices to the IS Help Desk at Home Office when thedevices are in need of repair or when the devices are being replaced with newer ones. AllAssociates that are leaving the company through termination, resignation or maternityleave are required to return any GoodLife devices to the IS Help Desk at Home Office.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 77

Global Positioning System TrackingMany wireless devices in use by GoodLife are embedded with a global positioning system(GPS) that tracks the location of the device at all times. All data collected from the GPSunit is the property of GoodLife. Associates are entitled to view the data collected by theGPS unit embedded in their assigned wireless device.GoodLife will only use this data to potentially determine the feasibility and economicviability of future projects. GoodLife will not use the data collected from the GPS units tomonitor individual employee performance. The data will not be used as evidence of nonperformanceand cannot be used as a cause for employee discipline or termination. Allother uses of the data are strictly prohibited._________________________________________________________________________Reporting of Wireless Device CostsThe IS Help Desk is responsible for using the Bell ECARE system to produce usagereports. The Help Desk views the reports, noting any anomalies, and reports these to therespective users. If there are persistent cost overruns these are reported to theappropriate manager(s) for action and follow up._________________________________________________________________________Policy Non-ComplianceFailure to comply with the Wireless device Policy may result in suspension of wirelessdevice use privileges, disciplinary action, and possibly termination of employment._________________________________________________________________________Associate DeclarationBy selecting I Agree or typing I Agree in the Subject line of your email and responding tojholmes@goodlifefintess.com, you the user agree to adhere to all GoodLife policies andterms of use for as long as you are considered the authorized user of the device.QuestionsAll questions regarding this policy, as well as the wireless device acquisition procedureshould be directed to the IS Help Desk at helpdesk@goodlifefitness.comReturn of laptops and cell phones when on leave[back to top]Associates taking a leave of absence of more than 3 month must return their laptop andcell phone to the IS dept prior to their leave of absence. The associates email address willremain active and functional for the period of their leave.Under special circumstances the manager may request that the associate keep theirlaptop and cell phone and must notify IS of this arrangement.Travel Policy and Procedure[back to top]To ensure the lowest possible costs are spent on all travel bookings including air, train, carrental or hotel, transportation arrangements must be booked through the TravelCoordinator, Erin Maxim. All requests must be received by email two or more weeks priorto the departure date. You can expect to receive your completed travel itinerary no laterthen one week prior to your departure, based on volume of travel requests._______________________________________________________________________________The following guidelines must be followed when requesting traveling:Flights and Rail TravelTo ensure the most economical fares are obtained, flight and rail requests should be sentto the Travel Coordinator as early as possible to take advantage of early bookingdiscounts. All flight and rail travel will be booked in economy class.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 78

Transportation from Residence to Airport/Train StationThe choice for the appropriate mode of transportation should be based on the lesser:• Mileage and airport/station parking fees;• Cost of taxi (return trip).The following should be considered:• Ensure your full legal name, as stated on your driver’s license or passport is givenat the time of booking. You may be denied clearance to fly if short forms of anyother names appear on your ticket. (I.e. Ali instead of Allison). Please consider thisrule after getting married as well. If you change your name at work, but legallyyour name is different, please ensure that you are booking to match your legalidentification.• Ensure your cell phone number is clearly listed on the booking request. Thisnumber is included on your ticket so that the airline/rail carrier may contact you incase of delay or cancellation.• WestJet Airlines is the primary airline carrier to GoodLife Fitness. As such, flightswill be booked on WestJet, based on price and availability, prior to any othercarrier.• Advanced flight selection is welcome, however, when savings is available on airand rail travel within 90 minutes of the selected departure time, the cost savingschedule is favored.• All e-tickets must be reviewed immediately upon receiving confirmation. Anydiscrepancies are to be reported before the end of the same business day as mostchanges can be made within the same day of booking at no cost!• When travelling outside of Canada, please ensure you have notified the IS HelpDesk. By letting the IS Help Desk (helpdeskIT@goodlifefitness.com) know, theycan make the appropriate changes to your mobility service so GoodLife will notincur high roaming charges or high long distance rates. When you book out ofcountry travel with the Travel Coordinator, the IS Help Desk will automatically benotified on your behalf._______________________________________________________________________________Car RentalReservationA car rental should only be contemplated if the use of taxis will not result in cost savings.Car rental reservations will be fulfilled by Enterprise Rentals where applicable.InsuranceInsurance is included in all Enterprise rentals. This feature is included in our rental rate,however is often not displayed on the Enterprise internal system. Because of this,Enterprise agents will often offer you insurance as well. This insurance is to be declined.*This rule does NOT apply if you have a rental vehicle with any other agency.Vehicular AccidentsShould a vehicular accident happen, the following steps must occur:• Ensure all passengers in your vehicle are unharmed as well as those in any othervehicles involved are unharmed.• If necessary, call 9-1-1 or the local police to report the incident.• Collect insurance and contact information from the driver of any other vehiclesinvolved.• Contact the Enterprise rental agency as listed on your contract to report theincident, and if the car is operable, return to the rental office.• Contact Erin Maxim to report the incident. An Enterprise loss prevention agent willbe assigned to your case.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 79

Refueling and Toll RoutesTo avoid excessive refueling charges imposed by car rental agencies, cars must berefueled prior to returning. Toll routes are to be avoided whenever possible unless you arein possession of a transponder. Otherwise, the rental agency will charge us for anycharges incurred, and often, this can result in a service charge._______________________________________________________________________________AccommodationReservationsTo ensure the most economical accommodations are obtained, requests should be sent tothe Travel Coordinator as early as possible to take advantage of early booking discounts.Room accommodations will be shared, where possible. Rooms will be reserved at selecthotels only, in which negotiated rates and direct billing have been arranged. Room, taxand parking charges will be billed to GoodLife Fitness on your behalf._______________________________________________________________________________CancellationAll reservations are guaranteed for late arrival unless otherwise requested. In most cases,room reservations must be cancelled before 72 hours prior to the date of arrival to avoidcharge for unused accommodation. Failure to cancel a guaranteed hotel reservation priorto this time will result in a charge for the unused accommodation._______________________________________________________________________________Important InformationCancellations happen! Please be sure to contact your Travel Coordinator to make anychanges as soon as you become aware of them. For emergencies only, should yourequire changes or cancellations after hours or on weekends, please contact your TravelCoordinator. If you do not receive a response within two hours of your change request,please use your best means to contact your carrier to report your absence from theflight/train/hotel.Please report any changes made to the Travel Coordinator via email so that follow up canbe made, and credit information can be collected. Please note that any loss of funds dueto late cancellations (I.e. change fees) will be charged to your department. Also, acancellation charge may apply to associates who are cancelling associates out of BaseCamp due to the ever rising cost per head. Generally, this is a $100 cancellation feecharged to the associates club when they have not been cancelled 48 hours prior totraining.Travel and Expense Reimbursement[back to top]All out of pocket expenses incurred by associates for business purposes must bedocumented on an Expense Report. Completed and approved expense reports must besubmitted to Accounts Payable on a timely basis for reimbursement._______________________________________________________________________________Cellular Phone ChargesAccounting will send a copy of mobile phone bills to each individual associate. Associatesare to review all bills for accuracy to include, total minutes, time of calls, location of call,etc.Associates are to document the business purpose of any unusually long calls or late calls,etc. to minimize any questions a Supervisor may have about the usage of a cell phone.Once reviewed the bill should be signed and forwarded to the immediate Supervisor._________________________________________________________________________Expense ReportsExpense Reports must be submitted at a minimum on a monthly basis. Expenses incurredmust be supported with original receipts – credit card statements are not acceptable._________________________________________________________________________Meals: Meal expenses incurred should be reasonable, and must relate to businessactivities. Meals are reimbursed up to 30 dollars per day with no alcohol allowed. MealConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 80

expenses are only allowed when there is an overnight stay. Meals paid by otherdepartments or served during a flight must be taken into consideration.Two night stay would include:Day One - Dinner;Day Two - Breakfast, Lunch, Dinner;Day Three - BreakfastGroup ExpensesThe most senior level position in attendance must pay and claim for all group mealexpenses. Associates are required to act within their scope of authority, and not to shiftresponsibilities to a subordinate level. All expenses must be approved at the appropriatelevels._______________________________________________________________________________Miscellaneous ChargesTo offset the inconvenience of travel away from home, certain miscellaneous expensesare acceptable provided they are reasonable in nature and cost, for example:1. Laundry: if away from home for more than 7 consecutive days;2. Telephone: 1 personal long distance call for every day away from home as long asthe length of the call is reasonable3. Tips: {waiter-10%-15%}, {taxi-10%-15%}, {bell boy/valet/chambermaid-$2.00 perday maximum}________________________________________________________________________Disallowable ChargesExpenditures normally requiring the completion of an approved purchase order must notbe incurred by an associate and reported on an expense report.The following expenses will not be reimbursed and if claimed on an expense report, theamount will automatically be deducted:1. Luncheons and/or entertainment for staff2. Meeting snacks3. Gift Certificates and/or Gift Cards, Lottery Tickets4. Gifts (e.g. for weddings, birthdays, staff departures, baby showers, Christmas, etc.)5. Staff incentives initiated at the club level6. Car operating expenses (exception is company vehicles)7. Speeding or parking tickets8. Parking at your home/office is personal and will not be refunded, unless previouslyauthorized by the Administration ManagerAllowable ChargesThe following expenditures are allowed but must be approved a supervisor.1. Birthday Cards2. Sympathy Flowers, $50 max3. Meeting prizes, $10 max per meeting_________________________________________________________________________Mileage ReimbursementAll car expenses will be reimbursed on a per kilometre basis.Associates, receiving car allowance will be reimbursed at a per kilometre rate set to coverthe cost of gas. The rate at time of issuance of this policy is 15 cents per kilometre(except in province of Quebec the rate is 16 cents per kilometre). The odometer readingmust be reported on the expense report.Associates not receiving car allowance but who are required to travel on companybusiness will be reimbursed at a per kilometre rate. This rate is set to cover reasonableoperating costs. The rate at time of issuance of this policy is 33 cents per kilometre(except in province of Quebec the rate is 34 cents per kilometre).Rates will be reviewed and updated periodically. Mileage claimed should be based on thelesser of the distance from home or office. Travel to and from your home base/office isConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 81

personal and should not be claimed. Car pools should be used whenever possible toattend club openings, conferences, and meetings. The only other allowable car expensereimbursement is for parking (other than home/office) and bridge or highway tolls.Multi Club Travel MileageMileage cannot be claimed for travel to or from home to the “home” club but it can beclaimed for travel to other clubs from the home club. If the return trip home is from anotherclub other than the home club then mileage should be subtracted from the distancebetween the home club and home. The same applies for the mileage to travel directly to aclub other than the “home club” in the morning. The easiest way to do this is to track totalbusiness mileage for the day and then from this subtract whatever the roundtrip mileagewould be to and from home to the “home club”.It is the responsibility of the associate to secure adequate automobile insurance and thisshould be provided to the employer if requested._______________________________________________________________________________Company Vehicle ExpensesAssociates with company vehicles will be reimbursed for 100 percent of expenses relatedto operation of the vehicle. This includes gas, maintenance, registration and insurance.These should be reported in the Other Expense section of the expense report worksheet.Kilometre usage must be recorded on the report. An associate must claim a taxablebenefit for the personal use of the company vehicle._________________________________________________________________________Internet Charges100 percent reimbursement of internet costs will be provided to associates that areworking from a home office. A “Home Office” is only applicable if an associate does nothave a home club or designated office space. Divisional Mangers and/or DepartmentHeads will be determining the associates who qualify for this reimbursement. Anyone thathas office space outside of their home would not be eligible for reimbursement.Personal Calls[back to top]GoodLife associates may use company telephones solely for conducting GoodLifebusiness or other authorized uses as defined in this policy._________________________________________________________________________Guidelines for Other Authorized UsesOther authorized uses of GoodLife telephones are calls that:1. Do not adversely affect GoodLife or the associate’s performance of his/her official duties2. Are of a reasonable duration and frequency, in accordance with the examples listedunder "Examples of Other Authorized Uses" in this section3. Could not have reasonably been made during non-work hours, in accordance with theexamples listed under "Examples of Other Authorized Uses" in this section_________________________________________________________________________Examples of Other Authorized UsesNote: In the context of this policy, "brief" means the time it takes to accomplish thepurpose of the call.1. An associate is required to work overtime without advance notice and calls within thelocal commuting area (the area from which the associate regularly commutes) to advisehis or her family of the change in schedule or to make alternate transportation, child orelder care arrangements2. An associate makes brief calls to locations within the local commuting area to speak toa spouse, a minor child, an elderly parent (or those responsible for them, for example,school or day care center, and nursing home)3. The associate makes brief calls within the local commuting area that can be reachedonly during working hours, such as a local government agency or a physician4. An associate makes brief calls to locations within the local commuting area to arrangefor emergency repairs to his or her residence or automobileConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 82

5. While on official business, the associate makes a call of three (3) minutes or less toannounce safe arrival, delay, or a change in plansIncident Reporting[back to top]The purpose of this policy is to enforce the documenting of incidents within our clubs andto reduce GoodLife’s liability by identifying areas of risk. Incident Reports must becompleted for any accident, injury or theft on GoodLife property._________________________________________________________________________Incident ReportsAll incidents (facility damage, flooding, theft, member injury) must be documented on anIncident Report. The first staff member(s) on the scene is/are responsible for ensuring thatany club members involved are taken care of and for filling out an Incident Report to besent to Lisle Maloney, Brad Lindsay and Rob Duncan to ensure that the General Manageris informed of the details of the situation.EmergenciesOne staff member must take charge of the situation and direct others as needed (get firstaid kit, call emergency contact, call ambulance/taxi, etc).The incident is to be assessed to see if any members were injured or the extent of theinjury. Do not admit fault at any time. Be Caring, Helpful and Responsive.If members were involved:1. Determine if medical attention is needed. If unsure, do not move the member andcall an ambulance. If they intend to seek medical attention immediately, but do notwant/need an ambulance, arrange for transportation for them (taxi) and pay for thisfrom petty cash. Use common sense in this case; arrange to have their car drivenhome for them if they are unable to. Make this as comfortable as possible for themember.2. Follow up with the member within twenty-four (24) hours to see if they are alright,have they seen or will they be seeing a doctor, are they able to continue workingout at the club, or would putting their membership on hold be appropriate.3. Complete the Incident Report only after members have been tended to. The reportshould not be taken out in front of members in order to ensure that GoodLife’sfocus is completely on the member.Obtain statements from all witnesses of the event with names and phone numbers forpossible follow up._________________________________________________________________________Send the Incident Report to Home OfficeA staff member involved in the incident must complete the GoodLife Incident Report andemail it to Lisle Maloney, Brad Lindsay and Rob Duncan (Incident Report Forms areavailable on Public Folders.)Associate Discount on Tanning and Pro Shop[back to top]TanningStand up or lay down tanning is free. However, members do come first and at somelocations, a max $2 charge is applicable to help off set the costs of bulb usage and wearand tear on the units.Pro ShopAssociates receive a SET SPECIFIC discount on all Pro Shop clothing for their personaluse. Discount Listings are available in public folders in the CSR section. Discounts do notapply to “garments of the month” (GOM’s).Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 83

Associate and Family Memberships[back to top]GoodLife values and appreciates its associates, and encourages associates to enjoy asuccessful, long-term, enriching career. GoodLife rewards associates for their tenure, withthe “Length of Service Recognition program” where they receive a gift recognizing theirlength of service, along with a gift membership vouchers.The following is an updated policy and procedure for redeeming associate complimentary,Family Membership, and $199 Discounted Memberships.Complimentary towel service is a continuing benefit of the complimentary associatemembership, but is no longer extended to Complimentary Family Memberships or$199 Discounted Memberships.Any memberships already put through as Platinum or “With Towels” will be honored untilthey expire, but going forward, if renewed, must be “Fitness Plus only”, unless the upgradeis paid.Associate’s complimentary or discounted memberships received through theLength of Service Program apply to Fitness Plus clubs unless otherwise indicated.Please read through the instructions below, and ensure your understand completelybefore processing any complimentary or discounted memberships. Follow theappropriate steps to ensure those receiving these gift vouchers are able to start workingon their fitness goals right away._________________________________________________________________________Instructions on Redeeming Your Complimentary and Discounted MembershipYour Complimentary MembershipUpon commencing employment with GoodLife, all full and part-time associates includingGroup Exercise Instructors will receive a complimentary 3 month term Fitness Plusmembership including towel service. Please read through the following policy carefully:1. The associate membership form (located on Public Folders in the “PeopleDepartment” folder) must be filled out along with a regular membership contract.The contract should have 0’s written in for the dollar amount and no paymentshould be collected.2. After the associate’s 3 months, the associate’s manager must fill out a MembershipExtension letter (also located on Public Folders in the “People Department” folder)This extension approval is submitted to the associate who is processing themembership extension and must be stapled to a change form that is used toextend the membership to a 9 month term.3. Associates who work at a Platinum location will receive a Platinum associatemembership. Any associate who does not work at a Platinum location will need topay the upgrade fee at a Platinum location if they wish to use it.4. The associate term membership includes towel service. This membership is validas long as the associate remains employed with GoodLife.5. Associates will be given a pink associate membership card. The membershipagreement must be kept in the associates’ personnel folder.6. This offer is subject to change at GoodLife’s discretion at any time.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 84

Complimentary Family Membership after 3 Months of ServiceAfter 3 months with GoodLife, Associates can extend a complimentary 9 month termFitness Plus membership for someone in their Immediate Family. Please read through thefollowing policy carefully:1. Fitness Plus members have access to all clubs except those that are identified asPlatinum clubs found on the ‘Pricing by Regions’ form on Public Folders. Platinumclubs have additional amenities and services and Fitness Plus members can workout at a Platinum club by upgrading their membership at the Platinum location (aPre-Authorized Payment will be applicable) or paying the required guest fee pervisit.Associates that work in a Platinum club will get a Platinum Family membership ifthey will be working out in the club that the associate works at. The familymembership is a one year term and after the one year the associate can renew thefree membership for their family member or chose to extend this membership toanother family member. The free family membership must be kept with theassociate’s membership in their blue folder.2. This membership does not include towel service. To receive towel service, thefamily member must pay the pre-authorized payment amount indicated at theirhome club, for an upgrade to towel service.3. When an Associate leaves the company and they have given a free membership toa family member, it will be cancelled immediately. If the family member wishes tocontinue their membership with GoodLife, they must purchase a regularmembership.4. Associates who are currently between 3 and 12 months of service will receive acomplimentary term membership for a spouse or immediate family member; thelength of the term membership must reflect the number of months between theircurrent length of service and their 1 year anniversary with GoodLife. For example ifan associate currently has 6 months of service they will receive a 6 month termmembership.5. This offer is subject to change at GoodLife’s discretion at any time._______________________________________________________________________________Complimentary Family Membership after 3 months of Service –Group Ex InstructorsAfter 3 months of service, Group Ex Instructors will receive a complimentary 9 month termFitness Plus membership (Platinum membership in Platinum clubs) for someone in theirImmediate Family at the discretion of the Group EX Regional Manager as part of theirperformance review. The membership is valid as long as the Group Ex Instructor remainsemployed with GoodLife. The additional stipulations outlined above, also apply._______________________________________________________________________________2 Associate Discounted 1 Year Term MembershipsAfter 1 year of service and each year thereafter based on the start date and for theduration of employment with GoodLife, associates will receive 2 discounted 1 year termmemberships priced at $199.1. All $199 memberships, including those received by Platinum Club associates, areFitness plus only. Any recipients of the $199 membership can work out at aPlatinum club by upgrading their membership at the Platinum location (a Pre-Authorized Payment will be applicable) or paying the required guest fee per visit.2. These memberships will expire 1 year after they are redeemed and can still beredeemed and used for 1 year even if the associate leaves GoodLife.3. All current associates with more than 1 year of service will receive their 2discounted membership certificates this year in the month that their start date fallsConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 85

in. For example, if an associate started with GoodLife in the month of June, theywill receive their 2 discounted membership certificates in the month of June aswell.4. Disciplinary action will be taken if the complimentary or discounted 1 year termmemberships are misused in any way.5. This offer is subject to change at GoodLife’s discretion at any time._______________________________________________________________________________*A relative includes the following:8. Spouse, same-sex or domestic partner9. A parent, step-parent, foster parent or legal guardian10. A child, step-child or foster child11. A grandparent, step-grandparent, grandchild or step-grandchild12. Current mother-in-law, father-in-law, brother-in-law, sister-in-law13. The spouse or same-sex partner of a child14. A brother/sister, step brother/sister or half brother/sisterRequests made that do not fall under the guidelines listed above will be considered on anindividual basis by the Associate’s Divisional Manager/Department Head._______________________________________________________________________________Ending EmploymentWhen an Associate leaves GoodLife on good terms (i.e. provides an acceptable length ofnotice and work performance has met expectations), the following will apply:• Less than 5 years of employment - discounted corporate PAP rate (membershipmust be purchased within 30 days of their last day worked for the discount toapply; immediate family members do not qualify for this rate)• 5 -10 years of employment - 1 year free membership• 10+ years of employment - 5 year free membership (this is the maximum amountthat will be granted)Former Associate memberships must be initiated at least 30 days after the last day ofwork. Associates who are dismissed for any reason, for cause or without cause, are noteligible for a free membership._________________________________________________________________________For Associates who started employment with GoodLife prior to January 2005, thefollowing policy will be honoured:• For every year worked, full-time Associates will receive a 1 year free membership,up to a maximum of 10 years and must work 1 full year to qualify.• For every year worked, part-time Associates will receive a 6 month freemembership, up to a maximum of 5 years and must work 1 full year to qualify• If an Associate is dismissed for any reason, for cause or without cause, they arenot eligible for a free membership.Members becoming AssociatesWhen a current member becomes employed by GoodLife, their membership will beconverted to a free Associate membership. Upon termination of employment, their originalmembership will be reactivated at the same rate they paid prior to working for GoodLife.New banking information must be provided and a change form signed agreeing toreactivate their membership.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 86

Associate use of Child Minding[back to top]Associates will now be responsible for paying for child minding whenever it is used.Associates will receive a discounted associate rate for their children as per the following:1. $2.00 for 2 hours for the 1st child and $1.00 for each additional child2. Associates who use the child minding more frequently will have the option ofpaying bi-weekly for their children at $3.00 less the member bi-weekly rate_______________________________________________________________________________Group Exercise InstructorsGroup Exercise Instructors will receive child minding free of charge while they are teachingtheir scheduled classes or if they are required to sub a class. For any other usage timesother than during a scheduled class or subbed class the associate usage policy above willbe followed.________________________________________________________________________Volunteers and Child Minding AssociatesVolunteers and child minding associates will receive child minding free of charge whilethey are working at the General Managers discretion._______________________________________________________________________________For working out onlyChild minding is not to be used for children of associates while the associate is workingtheir scheduled shift. Associates can pay for and use the services only when they areworking out._________________________________________________________________________Children must follow rulesIf your children are abusive or don’t follow the child minding rules they will not be permittedto use the facility.Associate Sponsorship Requests[back to top]If you are requesting sponsorship for yourself i.e. you are competing in a race and youwould like GoodLife to sponsor you, please fill out the Associate Sponsorship Requestsform and send to policies@goodlifefitness.com. If you are requesting a group sponsorshipi.e. you are competing on a soccer team, and you would like GoodLife to sponsor youplease fill out the Request for Promotional Support/Sponsorship form on the GoodLifewebsite. http://www.goodlifefitness.com/sponsorships.aspx_______________________________________________________________________________Meeting sponsorship criteria does not in itself guarantee sponsorship approval.Requirements are subject to change based on business needs and high demand forsponsorship funds. These changes can influence the selection process._______________________________________________________________________________Individual Sponsorship RequestsAssociates requesting sponsorship must fill out the ‘Associate Sponsorship Request’ formin the Policy and Procedure Handbook on SharePoint, 8 weeks prior to the event date. Allrequests are subject to approval and require 4 weeks to process. Please email thecompleted form to policies@goodlifefitness.com. The People Department will reviewassociate sponsorship requests on a monthly basis and contact the associate no later than4 weeks after with the final decision.Group Sponsorship RequestsAssociates requesting group sponsorship must fill out the Request for PromotionalSupport / Sponsorship form http://www.goodlifefitness.com/sponsorships.aspx on theGoodLife website, 8 weeks prior to the event date. All requests are subject to approvaland require 4 weeks to process. The Marketing Department will review group sponsorshiprequests on a monthly basis and contact the associate no later than 4 weeks after with thefinal decision.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 87

Reporting Suspected child abuse[back to top]All GoodLife associates share a responsibility to protect children from harm; aresponsibility that extends to those situations where children suffer abuse and neglect intheir own homes._______________________________________________________________________________Child Minding AssociatesIf a child minding associate has reason to believe that a child may be a victim of abuse orneglect, it is very important that the associate speak to their manager and report thesuspected child abuse immediately to a children’s aid society.Members of the public, who work with children, must promptly report any suspicions that achild is or may be in need of protection. A child in need of protection includes physical,sexual and emotional abuse, neglect, and risk of harm.Reasonable GroundsIt is not necessary for an associate to be certain a child is or may be in need of protectionto make a report to a children's aid society. “Reasonable grounds" refers to the informationthat an average person, exercising normal and honest judgment, would need in order tomake a decision to report._______________________________________________________________________________More than 1 call can be madeEven if an associate has called the children's aid society about a particular child, theassociate must call again and make a further report if there are additional reasonablegrounds to suspect that the child is or may be in need of protection._______________________________________________________________________________The call can’t be made by someone else on your behalfThe associate who believes a child may be a victim of abuse must report directly to achildren’s aid society and not rely on anyone else to report on their behalf._______________________________________________________________________________Children’s Aid InvestigationThe children’s aid society will investigate the information the associate provides. Children’said society workers have the responsibility and the authority to investigate allegations andto protect children. The workers may, as part of the investigation and plan to protect achild, involve the police and other community agencies. All children's aid societies provideemergency service 24 hours a day, seven days a week._______________________________________________________________________________To contact the nearest Children’s Aid Society in your location please visithttp://www.oacas.org/childwelfare/locate.htm or call the operator to connect you.Associate Theft[back to top]GoodLife encourages associates to secure personal belongings in a locker while at work.It is in the associate’s best interest to leave valuables at home. In the event personalbelongings go missing, GoodLife accepts no responsibility, or liability, whatsoever for anypersonal items belonging to an associate that are lost, stolen, damaged or destroyed onGoodLife property.It is the responsibility of managers to communicate to their staff to lock up personalbelongings during their shift and to leave valuables at home.Bag check protocolIf an associate reports that their personal items that were not locked up have been stolen,or if GoodLife property goes missing, the following will apply:• The manager should ask the suspected associate(s) for his/her permission to lookin their purse/bag/jacket pockets/locker, etc.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 88

• If a suspected associate refuses to submit to a search voluntarily, the managershould advise the associate that the police are being contacted and ask theassociate to wait for the police to arrive; and• The manager should never detain any associate if he/she wants to leave beforethe police arrive; however, if an associate decides to leave, the manager shouldinform the associate that they will need to consider the associates decision to leavethe premises in its employment-related decisions (e.g. if the associate wasinnocent, why would he/she not be prepared to wait for the police to arrive and/orotherwise agree to the search voluntarily).Corresponding Wage Increases and Position Status Changes tothe Start of a Pay Period[back to top]When managers are switching associates from hourly to salary or from salary to hourly, itmust be done at the start of a pay period instead of part way through a pay period. (seepay period chart below)________________________________________________________________________________________Changing the Hourly/Salary statusIt is very important when an employee changes from hourly to salary or vice versa, that itcorresponds with the start of a pay period!________________________________________________________________________________________Pay Period ChartManagers are responsible for using the Pay Period Chart below to ensure that whenswitching an associate from hourly to salary or vice versa that it occurs at the start of a payperiod instead of part way through a pay period. The left hand column shows the payperiods and the right hand column shows the deposit date.Managers are also responsible for using the Pay Period Chart in order to determine whenan associate should be given a wage increase. The left hand column shows the payperiods and the right hand column shows the deposit date._________________________________________________________________________Switching from Hourly to SalaryWhen associates switch from an hourly position to a salaried position, their salary willbegin at the start of the pay period.For example:If the current pay period was Jan 1st – 14th, paid on Jan 30th, and an associate wasswitching from hourly to salary on Monday January 12th, they would be paid their salaryfor the entire pay period Jan 1st – 14th. This associates new salaried position would begiven an ‘effective date’ of Jan 1st (the first day of the pay period).________________________________________________________________________________________Switching from Salary to HourlyThe same applies when associates switch from a salaried position to an hourly position;their salary would remain until the end of the pay period.For example:If the current pay period was Jan 1st – 14th, paid on Jan 30th, and an associate switchedfrom a salaried position to an hourly position on Monday January 12th, they would be paidtheir salary for the entire pay period Jan 1st – 14 th . The associates new hourly positionwould be given an ‘effective date’ of Jan 15 th (the first day of the following pay period).Wage ChangesIt is very important that wage increases correspond with the start of a pay period! (see payperiod chart)Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 89

Managers are responsible to ensure that when giving an associate a wage increase that itoccurs at the start of a pay period instead of part way through a pay period.________________________________________________________________________________________Why the wage increase should begin at the start of a pay periodEnsuring it begins at the start of a pay period makes it easier for the manager tocommunicate to the associate exactly when the increase is effective as well as when theassociate will see the increase on their paycheck. It also allows payroll to calculateappropriately thus ensuring the associate gets their correct increase.________________________________________________________________________________________Pay Period ChartManagers are responsible for using the Pay Period Chart in order to determine when anassociate should be given a wage increase. The left hand column shows the pay periodsand the right hand column shows the deposit date.Pay PeriodsEffective DateFirst Day of the Pay PeriodPay Dates1st Pay Date to Show IncreaseDec. 4 to Dec. 17, 2008 January 2nd, 2009Dec 18th - Dec.31st, 2008 January 16th, 2009Jan 1st - Jan 14th, 2009 January 30th, 2009Jan 15th - Jan 28th, 2009 February 13th, 2009Jan 29th - February 11th,2009 February 27th, 2009February 12th - February 25th,2009 March 13th, 2009February 26th - March 11th,2009 March 27th, 2009March 12th - March 25th,2009 April 10th, 2009March 26th - April 8th,2009 April 24th, 2009April 9th - April 22nd,2009 May 8th, 2009April 23rd - May 6th,2009 May 22nd, 2009May 7th - May 20th,2009 June 5th , 2009May 21st-June 3rd, 2009 June 19th, 2009June 4th - June 17th,2009 July 3rd, 2009June 18th - July 1st, 2009 July 17th, 2009July 2nd - July 15th,2009 July 30th, 2009July 16th - July 29th,2009 August 14th, 2009July 30th - Aug 12th,2009 August 28th, 2009Aug 13th - Aug 26th,2009 September 11th, 2009Aug 27th - Sept 9th,2009 September 25th, 2009Sept 10th - Sept 23rd,2009 October 9th, 2009Sept 24th - Oct 7th,2009 October 23rd, 2009Oct 8th - Oct 21st, 2009 November 6th, 2009Oct 22nd - November 4th,2009 November 20th, 2009Nov 5th - Nov 18th, 2009 December 4th, 2009Nov 19th - Dec 2nd,2009 December 18th, 2009Dec 3rd - Dec 16th,2009 December 31st, 2009Dec 17th - Dec 30th,2009 January 15th, 2010Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 90

Forms[back to top]Pregnancy and Parental Leave FormIf you have an associate on your team who is taking a pregnancy or parental leave please completethe following form and email to cthibodeau@goodlifefitness.com. A copy of this form must beplaced in the associates personnel file.Pregnancy/Parental Leave Checklist for ManagersCall Chenelle Thibodeau in the People Department at 289-314-5573 to review the1process and discuss the associates vacation entitlement2 Meet with the associate to discuss the following:Present the associate with the Baby Starter Kit from the Employee Assistance Programa) by calling 877-207-8833 or order online at www.lifeworks.com User ID: goodlifePassword: wellnessGive the associate the ‘Pregnancy and Parental Leave Policy’, and the ‘Pregnancy andParental Leave Questions and Answers’ documents found in the Policy and Procedureb)Handbook on SharePoint - internally at the club at http://glfc7/default.aspx or externallyat https://sharepoint.goodlifefitness.com/default.aspxRemind the associate they must give you written notice 2 weeks before the leave begins.c)Place this written notice in the associate’s file.Associates wishing to continue health benefits while on Pregnancy Leave must provided)post dates cheques and contact payroll.e) Discuss the policy concerning vacation and Pregnancy/Parental LeavesExplain to the associate that they don’t receive wages from GoodLife for the duration oftheir leave and that they must apply for Maternity Benefits through Employmentf)Insurance.http://www100.hrdc-drhc.gc.ca/ae-ei/dem-app/english/home2.htmlNotify Payroll of the start and end dates of the leave because the associate needs their3Record of Employment to apply for Maternity benefits through Employment Insurance.Call the associate at home every 2 months during the leave to see how they are doing4and update them on any changes or news in the dept.5 Call the associate 1 month prior to the end of their leave to discuss their return to work.Associate Name:Associate Payroll ID:Manager:Position and Full or Part timeLeave Requested (Pregnancy and/o r Parental Leave):Duration of Leave: From: To:Annual Vacation Entitlement:# of vacation days earned last year to be taken prior to the Pregnancy Leave:For SALARY associates# of paid vacation days earned last year to be set aside to take upon return from leave:Comments:Manager SignatureEmployee SignatureDateDateVacationConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 91

An associate is still an employee of GoodLife even while one a Pregnancy/Parental Leaveand continues to accrue vacation time. Hourly associates will not receive vacation paywhile they are on leave because they are not earning wages from GoodLife during thistime although they continue to accumulate their vacation time.Full time salary associates will have some paid vacation days the year after they returnand some will be unpaid because vacation pay is not earned when wages are notreceived from GoodLife for the duration of the leave.For example: if a salaried associate with 3 weeks of vacation takes a Pregnancy/Parentalleave from April 30 th 2008 to April 30 th 2009 the following chart would apply:Year Vacation Time Time period you can take earnedEarnedvacation2007 15 days with payJanuary 2008-December 20082008th 5 days with pay January 2009-December 2009Worked from Jan to April 302008st stOn leave from May 1 to Dec 312009thOn leave from Jan to April 302009stWorked from May 1 to Dec 31st10 days without pay January 2009-December 20095 days without pay January 2010-December 201010 days with pay January 2010-December 2010An option for the salary associate in the example above would be to set aside half of theirvacation earned in 2007 to take when they return from leave instead of taking thecomplete 15 days from January to April 30 th 2008 before the leave begins. The chartbelow describes this option:Year Vacation Time Earned Time period you can takeearned vacation15 days with pay2007Take 8 days before April 30th 2008January 2008-Decemberand 7 days in 2009 instead of2008thtaking the 15 days before April 3020082008Worked from o April 30 th 5 days with pay January 2009-DecemberJan t 20092008st 10 days without pay + 7 days with January 2009-DecemberOn leave fro m May 1 to Dec31 st pay earned in 2007 20092009January 2010-DecemberOn leave from Jan to April 5 days without payth 2010302009Worked fro 1 st January 2010-Decemberm May to Dec 10 days with payst 201031For People Dept Use OnlyYear Vacation Time Earned Time period you can take earnedvacation200_ __ days with pay January 200_-December 200_200_ Worked from ______to ________ days with pay January 200_-December 200_200_ On leave from _______to ______ __ days without pay January 200_-December 200_200_ On leave from ______ to ______ __ days without pay January 20__-December 20__200_ Worked from ______ to _______ __ days with pay January 20__-December 20__Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 92

[back to top]Associate Sponsorship Request FormAssociate requests are assessed on the basis of their nature and the opportunities theypresent for positive exposure and promotion of the GoodLife brand.All requests are subject to approval and require 4 weeks to process. Requests must besubmitted by filling out this form and sending it to policies@goodlifefitness.comApplication for SponsorshipAssociate’s Name:Address:Phone Number:Email Address:Please provide a detaileddescription of the event:Date of the event:Time:Location:Who is the target audience?What is the projectedattendance?Please provide a list of othercorporate sponsors and theirlevel of support:How will GoodLife berecognized for its support?What is the amount and/orlevel of support requestedfrom GoodLife?Please provide additionalinformation that will assist usin our evaluation.Please note that meeting these criteria does not in itself guarantee sponsorship approval.Requirements are subject to change based on business needs and high demand forsponsorship funds. These changes can influence the selection process.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 93

[back to top]Request for Relocation ReimbursementHiring Managers requesting a relocation reimbursement for an initial recruitment orcompany initiated transfer or promotion must fill out this form and send topolicies@goodlifefitness.com. The People Dept will contact the hiring manager with thefinal decision.Hiring Manager Name:Associate Name:Department:Is this a relocation request for a company initiated transfer or promotion?Is this a relocation request for an initial recruitment?Please indicate the distance in kilometers the associate is moving from their current city:Please indicate the amount being requested?Hiring Manager SignatureComments:DateApprovedNot ApprovedComments:ApprovalApproval Signature:Date:Upon approval of the relocation reimbursement the associate must acknowledge and signthe form below.Associate AcknowledgementQualificationTo qualify for the Relocation Reimbursement, associates must move the contents of their home within 3months of commencing employment with GoodLife and all original receipts are required for all expenses beingclaimed.TerminationIf an associate resigns or is terminated within 2 years of the incurred relocation expense, they are required topay back the full amount that was originally reimbursed by GoodLife. In addition, if the associate does not stayin the same role (i.e. moves into a position of less responsibility) given upon initial recruitment or thetransfer/promotion initiated by GoodLife for 2 years, they must also pay back the full amount that was originallyreimbursed by GoodLife.Associate Signature:Date:Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 94

[back to top]Associate Referral FormPlease return this form via fax or email when you refer an individual hire a newassociate. Fax to 519.661.0544 or email to sbates@goodlifefitness.com. Uponverification, Sacha Bates will forward the Associate Referral Form to the appropriaterecruiter.Date Submitted:I would like to recommend the following individual for employment at GoodLife:Name:Phone Number:Position Referred for:Applicable Club Location(s) or Region:Brief Description of Qualifications:Recommended By:Name:Mailing Address:Club Location and Club Number:Member or Employee:Phone Number:E-mail Address:Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 95

[back to top]New Associate Referral Reward FormPlease return this form via fax when you hire a new associate. Fax to519.661.0544. Upon verification, Sacha Bates will forward the referral rewardinformation to the GoodLife Payroll department. Hiring Manager must sign NewAssociate Referral Reward Form.Referred Associate Name:Position:Status - Full or Part-Time:(Definedbelow)Club:Associate Start Date:Today’s Date:Reward To Be Issued To (Name &Club):Associate - Payroll ID (Not CARE ID):Member – Mailing AddressReward Amount (To be paid after 3mos.):Reward Amount (To be paid after 6mos.):Hiring Manager Authorization:Defined: Full-time or Part-time: A full-time associate is defined as working a minimum of 32hours/week except for Personal Trainers. A full-time Personal Trainer is defined as working a minimum of 24hours/week.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 96

[back to top]Foreign Worker Acknowledgement FormWhen the work permit of a foreign worker (non-Canadian citizen) expires, theiremployment with GoodLife will automatically end on that date. GoodLife will not takeresponsibility to assist the foreign worker in extending or renewing their work permit toextend their stay and continue working in Canada.For further details, please refer to the ‘Hiring Non-Canadian Citizens’ policy in the Policyand Procedure Handbook found on Public Folders or SharePoint.I _____________________________________ acknowledge that when my workInsert full name of foreign workerpermit expires on ________________________ that my employment withinsert work permit expiry dateGoodLife will end at that time.I understand that GoodLife will not assist me in renewing my work permit to extendmy stay in Canada._______________________________Signature of foreign worker____________________________Date_______________________________Manager Signature_______________________________DateManagers must photocopy the work permit and place it in the associates file as well asscan it and send it to cthibodeau@goodlifefitness.comConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 97

[back to top]Associate Membership Agreement FormAssociate Name: ______________________________________________________________Employee # (top left corner of pay stub): ____________________________________________Start Date: ___________________________________________________________________Position: ___________________________________________________________________________Associate MembershipAt the time of hire, new associates receive a complimentary 3 month term membership. Onceassociates successfully complete 3 months with GoodLife their membership will be extended to a 9month term.Associates must renew their membership annually and receive this benefit for as long as theyremain employed with GoodLife. Associates will be given a pink associate membership card andalong with the free membership will receive towel service. The membership agreement must bekept in the associates blue folder.Please respect the following guidelines when you are working out in a club:• For Group Ex classes, associates can join if there is room after all members have takentheir places• If a member is waiting for cardio or weight equipment please allow them to use the machineyou are occupying• Keep the closest parking spaces for members____________________________________________________________________________________Personal Training at Point of SaleAll associates receive 6 Personal Training at Point of Sale sessions upon commencement ofemployment with GoodLife. These sessions are a 1-time offer and must be completed within 6weeks from the date listed on this agreement. The General Manager or Fitness Manager will assigneach associate with a Personal Trainer who will follow the guidelines provided in the HealthSolution Guide and Health Solution Form to complete the 6 PT @ POSsessions.Any associates who wish to decline this 1-time offer must explain their reasons to their GeneralManager and Division Manager. Further details of this offer are provided in the New AssociateTraining Manual.Associates must fill out a ‘PT Agreement Form’ to begin the Personal Training sessions. HomeOffice associates must call the Fitness Manager at their home club to begin the Personal Trainingsessions.Start Date for 6 PT @ POS Sessions: _______________ Expiration Date: _________________________________________________________________________________________________Associate AcknowledgementAs an associate of GoodLife, I agree to respect and follow the terms and conditions outlined for thecomplimentary associate and family memberships.Associate Signature: ___________________________________________________________Date: ________________________________________________________________________Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 98

[back to top]E-mail and Internet Acknowledgement FormBy signing this document I, _____________________________________________________________(Associate Name)• Acknowledge receipt of GoodLife policy concerning e-mail and Internet useregarding permitted and prohibited uses of the e-mail and Internet systems.• Acknowledge and understand that violation of this policy may lead to disciplinarysanctions, up to and including termination for cause.• Confirm that I have read and understand the terms of this policy and agreeto abide by the terms of this policy.• Understand and agree that e-mails and attachments as well as my Internetuse are not private and confidential and may be monitored or searched byGoodLife any time it deems fit in its sole discretion.• Understand and agree that any e-mails, attachments and Internet use maybe archived by GoodLife and may be subject to disclosure or discovery incase of litigation or other legal processes.• Understand and agree that usage of e-mail and/or Internet systems will be limitedto company business.• Confirm that I will not download information from an Internet site unless solely forcompany purposes.• Confirm that I will respect GoodLife obligations with respect to software licensingand copyright.____________________________Associate signature______________________DateConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 99

[back to top]Leave of Absence Request FormI _____________________________________ request a Leave of Absence from GoodLifeInsert Full Namefrom ______________ to _____________ of __________. The purpose of the LeaveInsert start date Insert end date Insert YearAbsence is to __________________________________________________________________.Insert Reason for the Leave of AbsenceLeave of Absence Approved Yes _____ No_______________________________________Associate Signature__________________________________Manager SignatureConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 100

[back to top]Free Resources Available in CanadaKid's Help PhonePhone: 1.800.668.6868Child Abuse HotlinePhone: 1.800.387.KIDS (5437)Canadian Drug RehabPhone: 1-877-801-5475AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundlandNova ScotiaOntarioQuebec24-Hour Toll-Free Crisis Help LineVeterans Affairs Canada Assistance ServicePhone: 1-800-268-7708http://www.vac-acc.gc.ca/clients/sub.cfm?source=forces/assiserveCanadian Centre on Substance AbuseWebsite directory:http://www.ccsa.ca/Pages/Splash.htmGambling Help LinePhone: 1-800-665-9676AIDS/Sexually Transmitted Diseases InfoPhone: 1-800-772-2437Assaulted Women’s HelplineAre you or someone you know involved in an abusive situation or are recovering frombeing emotionally or physically assaulted?Phone: 1-866-863-0511Website directory: www.womansabuseprevention.comEating Disorders Help & InformationPhone: 1-866-NEDIC-20 (1-866-633-4220)Website: www.nedic.caCentre for Suicide Preventionhttp://www.suicideinfo.ca/csp/go.aspx?tabid=40Distress Centres Ontariohttp://www.dcontario.org/centres.htmlMental Health Service InformationDo you or someone you know need help finding information about mental health servicesand support?Phone: 1-866-531-2600 (Ontario Only) E-mail: info_ref_servie_mhsio@connexontario.caWebsite Directory for all of Canada: http://www.cmha.ca/bins/site_page.asp?cid=284-294-297-1637&lang=1Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 101

National Credit Counselors of CanadaWebsite directory: www.nationalcreditcounselors.caDivorceProvides a wide range of support resources, articles and links.Website directory: www.womansdivorce.comFree Health InformationConfidential 24 hour telephone services you can call and get health advice or generalhealth info from a registered nurse.(Ontario) Phone: 1-866-797-0000 Website: http://www.health.gov.on.ca(Alberta) Phone: 1-866-408-5465 Website: www.healthlinkalberta.ca(British Columbia) Phone: 1-866-215-4700 Website: http://www.health.gov.bc.ca(Quebec) Phone: (514) 934-0354 Website:www.clscmetro.qc.ca/en/services/ambulatory/info-sante(New Brunswick) Phone: 1-800-244-8353 Website:http://www.gnb.ca/0217/Tele-Care-e.asp(Nova Scotia) Website directory: http://www.gov.ns.ca/heal/programs.htm(Newfoundland) Phone: 1-888-709-2929 Website: http://yourhealthline.ca(Manitoba) Phone: 1 888 315 9257 Website: http://www.gov.mb.caChildcare InformationResource to find babysitters and daycares in Canada that are near you.Website directory: www.onestopchildcare.comFind a Doctor or Naturopath in CanadaWebsite directory: http://intraspec.ca/find-a-doctor.phpPlanned ParenthoodWebsite directory: http://www.ppfc.ca/ppfc/contect.aspConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 102

[back to top]Dismissal EmailTo: Home Office AssociatesFrom: Associate’s ManagerSubject: Used: This email is to be used when an Associate has been either terminated or hasresigned.Hello GoodLife Associates,This email is to inform you that effective on , , , is no longer anAssociate of GoodLife Fitness.Please direct any inquiries regarding employment to me.I have appreciated the work that has done for the department. On behalf ofGoodLife, we wish all the best in future career endeavours.Sincerely,Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 103

CARE Instructions to Redeem Associate and Family Memberships[back to top]Associate Discounted 1 Year Term Membership for ManitobaPaperwork:Fill out a ‘Membership Agreement’, and attach the Associate Discounted 1 Year TermMembership certificate to the Membership Agreement. The membership must have anexpiry date of 1 year; it cannot be an open ended membership as they must provide anew certificate upon renewal to get this great rate next year. If they don’t get anothercertificate from the associate the next year then they must renew at our current rates. Ifthe certificate is not attached then the sale will be made incomplete until this certificate isprovided. Two units will be assigned on this sale.To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. C lick on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeSelect ‘New Member’Change Form #Skip – not applicablePT Contract #Skip - not applicableSold BySelect salesperson nameSourceSelect ‘Referral – Staff’Closed AtSelect ‘Initial Visit’Referring Membership #Skip - not applicableMembership DetailsMember Name (Prospect/Member) Input Member NameMembership #Input Membership # of membership agreementBarcode #Input Barcode numberFitness Planner/Consult #Input Fitness Planner number (minimum 4 digit number)Club AccessSelect ‘Fitness Plus’Membership or Services Type Select ‘Assoc Discounted 1 Year Term’Towel Service‘NO’ not applicableBasket Rental‘NO’ not applicableSmall Locker Rental‘NO’ not applicableLarge Locker Rental‘NO’ not applicableNo Commitment Addon‘NO’ not applicableExecutive Change Room‘NO’ not applicablePersonal Training Details (Optional) – you can fill this in if member purchase PT@POSPersonal Training Session TypeSelect Session Type# of Sessions Input # of SessionsPersonal TrainerSelect EmployeeDatesAgreement Effective Dateleave as today's dateMembership Start Dateleave as today's datePAP Start Date / AmountDate off PAP scheduleDate Agreement Properly Prepared Select today's date if the agreement is complete and signedVoid Rec'd DateSkip - not applicableRevenue DetailsRevenue Type 1F&LAmount 7.65Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 104

Revenue Type 2Term Mem (you can leave it as is)Amount 0.00Total Upfront Agreement Value 8.03GST 0.38PST 0.00CommentsExample screen shot from a saved Associate Discounted 1 Year TermMembership in Manitoba.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 105

If you have any questions, please contact your Club Support Clerk/Club SupportSupervisor or CARE Support Specialist.________________________________________________________________________________________Associate Discounted 1 Year Term Membership for QuebecPaperwork:Fill out a ‘Membership Agreement’, and attach the Associate Discounted 1 Year TermMembership certificate to the Membership Agreement. The membership must have anexpiry date of 1 year; it cannot be an open ended membership as they must provide anew certificate upon renewal to get this great rate next year. If they don’t get anothercertificate from the associate the next year then they must renew at our current rates. Ifthe certificate is not attached then the sale will be made incomplete until this certificate isprovided. Two units will be assigned on this sale.To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. C lick on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeChange Form #PT Contract #Sold BySelect ‘New Member’Skip – not applicableSkip - not applicableSelect salesperson nameConfidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 106

SourceSelect ‘Referral – Staff’Closed AtSelect ‘Initial Visit’Referring Membership #Skip - not applicableMembership DetailsMember Name (Prospect/Member) Input Member NameMembership # Input Membership #Barcode #Input Barcode numberFitness Planner/Consult #Input Fitness Planner number (minimum 4 digit number)Club AccessSelect ‘Fitness Plus’Membership or Services Type Select ‘Assoc Discounted 1 Year Term’Towel Service‘NO’ not applicableBasket Rental‘NO’ not applicableSmall Locker Rental‘NO’ not applicableLarge Locker Rental‘NO’ not applicableNo Commitment Addon‘NO’ not applicableExecutive Change Room‘NO’ not applicablePersonal Training Details (Optional) – you can fill this in if member purchase PT@POSPersonal Training Session TypeSelect Session Type# of Sessions Input # of SessionsPersonal TrainerSelect EmployeeDatesAgreement Effective Dateleave as today's dateMembership Start Dateleave as today's datePAP Start Date / AmountSkip - not applicableDate Agreement Properly Prepared Select today's date if the agreement is complete and signedVoid Rec'd DateSkip - not applicableRevenue DetailsRevenue Type 1F&LAmount 7.65Revenue Type 2Term Mem (you can leave it as is)Amount 0.00Total Upfront Agreement Value 8.03GST 0.38PST 0.60CommentsExample screen shot from a saved Associate Discounted Membership in Quebec.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 107

Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 108

Associate Discounted 1 Year Term Membership for all Clubs - (excluding Manitobaand Quebec)Paperwork:Fill out a ‘Membership Agreement’ and attach the Associate Discounted 1 Year TermMembership coupon to the membership agreement. If the coupon is not attached the salewill be made complete. The Associate Discounted 1 Year Term will have 2 units assignedto this agreement.To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. Click on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeSelect ‘New Member’Change Form #Skip – not applicablePT Contract #Skip - not applicableSold BySelect salesperson nameSourceSelect ‘Referral – Staff’Closed AtSelect ‘Initial Visit’Referring Membership #Skip - not applicableMembership DetailsMember Name (Prospect/Member) Input Member NameMembership # Input Membership #Barcode #Input Barcode numberFitness Planner/Consult #Input Fitness Planner number (minimum 4 digit number)Club AccessSelect ‘Fitness Plus’Membership or Services Type Select ‘Assoc Discounted 1 Year Term’Towel Service‘NO’ not applicableBasket Rental‘NO’ not applicableSmall Locker Rental‘NO’ not applicableLarge Locker Rental‘NO’ not applicableNo Commitment Addon‘NO’ not applicableExecutive Change Room‘NO’ not applicablePersonal Training Details (Optional) – you can fill this in if member purchase PT@POSPersonal Training Session TypeSelect Session Type# of Sessions Input # of SessionsPersonal TrainerSelect EmployeeDatesAgreement Effective Dateleave as today's dateMembership Start Dateleave as today's datePAP Start Date / AmountSkip - not applicableDate Agreement Properly Prepared Select today's date if the agreement is complete and signedVoid Rec'd DateSkip - not applicableRevenue DetailsRevenue Type 1It will come up as F & L (optional: you can adjust it or leave it)Amount Leave the amount as 0.00Revenue Type 2Term MemAmount199.00 (Ontario price before tax)Total Upfront Agreement Value 208.95 (Ontario price including taxes)GST9.95 (in Ontario),Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 109

PST 0.00CommentsExample screen shot from a saved Associate Discounted 1 Year Term Membership.(This agreement considers as a Term Membership).________________________________________________________________________________________Complimentary Family MembershipPaperwork:Fill out a ‘Membership Agreement’ for the Family membership; the General Manager mustsign in the witness section as authorization and attach the certificate of proof that theassociate is entitled to a Complimentary Family Membership ( 9 month or 1 year).To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. Click on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeChange Form #PT Contract #Sold BySourceClosed AtSelect ‘New Member’Skip – not applicableSkip - not applicableSelect salesperson nameSelect ‘Referral – Staff’Select ‘Initial Visit’Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 110

Referring Membership #Skip - not applicableMembership DetailsMember Name (Prospect/Member) Input Member Name of the Associate OtherMembership # Input membership #Barcode #Input barcode numberFitness Planner/Consult #Input Fitness Planner number (minimum 4 digit number)Club AccessSelect ‘Fitness Plus’Membership or Services Type Select ‘Associate Other Membership’Towel Service‘NO’ not applicableBasket Rental‘NO’ not applicableSmall Locker Rental‘NO’ not applicableLarge Locker Rental‘NO’ not applicableNo Commitment Addon‘NO’ not applicableExecutive Change Room‘NO’ not applicablePersonal Training Details (Optional)Personal Training Session TypeSelect Session Type# of Sessions Input # of SessionsPersonal TrainerSelect EmployeeDatesAgreement Effective Dateleave as today's dateMembership Start Dateleave as today's datePAP Start Date / AmountSkip - not applicableDate Agreement Properly Prepared Select today's date if the form is complete and signedVoid Rec'd DateSkip - not applicableRevenue DetailsRevenue Type 1TermAmount 0.00Total Upfront Agreement Value 0.00GST 0.00PST 0.00CommentsExample screen shot from a saved Complimentary Family Membership.( This agreement considers as a Term Membership).Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 111

Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 112

________________________________________________________________________________________Complimentary Associate MembershipPaperwork:Fill out an “Associate Membership Agreement Form” (located in Policy and Procedurehandbook, and the New Associate Welcome Package). General Manager must sign thewitness section to authorize this membership type.To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. Click on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeChange Form #PT Contract #Sold BySourceClosed AtReferring Membership #Membership DetailsMember Name (Prospect/Member)Membership #Select ‘New Member’Skip – not applicableSkip - not applicableSelect salesperson nameSelect ‘Referral – Staff’Select ‘Initial Visit’Skip - not applicableInput Member Name of the new associateInput membership # (payroll id.)Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 113

Barcode #Input a barcode numberFitness Planner/Consult # Select Fitness Planner numberClub AccessSelect ‘Fitness Plus’Membership or Services Type Select ‘Associate Membership’Towel Service‘NO’ not applicableBasket Rental‘NO’ not applicableSmall Locker Rental‘NO’ not applicableLarge Locker Rental‘NO’ not applicableNo Commitment Addon‘NO’ not applicableExecutive Change Room‘NO’ not applicablePersonal Training Details (Optional)Personal Training Session Type Select Session Type# of Sessions Input # of sessionsPersonal TrainerSelect EmployeeDatesAgreement Effective Date leave as today's dateMembership Start Dateleave as today's datePAP Start Date / AmountSkip - not applicableDate Agreement ProperlyPreparedSelect today's date if the form is complete andsignedVoid Rec'd DateSkip - not applicableRevenue DetailsRevenue Type 1NoneAmount 0Total Upfront Agreement Value NoneGST 0.00PST 0.00CommentsExample screen shot from a saved Complimentary Associate Membership.( This agreement considers as a Term Membership).Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 114

____________________________________________________________________________________Extend the Complimentary Associate MembershipThis is to renew the Complimentary Associate Membership and extend it for another year.Paperwork:Fill out a change form to extend another year for the associate. The club GeneralManager must sign to authorize the extension for another year on their membership.To Enter in CARE:1. Log into CARE as yourself.2. Click on Record Activity Log - Non-Financial from the Main menu.3. Click on today’s date from the Calendar.4. Enter the following information in the Daily Activity Log Input screen for the associate.Activity TypeMembership#ChgForm/PT Contract#EmployeeName(Prospect/Member)Desc/CommentsSelect C/F info onlyInput the Associate Membership # (AA99999999)Input the number from the change formSelect General Manger’s nameInput the associate nameExtend Associate MembershipClick on to save the information toredisplay.Confidential and Proprietary Information of Goodlife Fitness Clubs | V14 July 2009 115

GoodLife’s Focus on Associate RetentionAs you all know, our mission at GoodLife Fitness is to change as many lives as possible, and makeCanada the healthiest country on the planet. This is certainly a big, hairy, audacious goal – but weknow that we can do it!We understand and fully appreciate that the mission and vision of GoodLife is simply not possiblewithout our people. Our biggest assets are the associates who work with passion for what they doeach day. This really makes all the difference. People can work out at home, or can go to anynumber of recreation centers or fitness clubs – but only at GoodLife can they be surrounded bypeople who are best in class and truly present.This is why we are investing more time, energy and dollars than ever before, into making yourcareer at GoodLife the most enriching experience as possible. We are working to keep ourassociates longer so that they can reach their highest potential, and grow with the GoodLife familyfor years and decades to come.We want to congratulate Brandie Valliear in her new role as Retention and Engagement Managerwho is driving many initiatives to enhance your career. Brandie has been responsible for theexecution of the Awards Gala and Top 500 events for the last four years. Prior to working in thePeople Department, Brandie was a General Manager and has also been a top performing MC andCSR.In addition to overseeing a team of Rewards and Recognition associates who plan and execute ourmany Special Events and our Length of Service Program, Brandie also ensures that we have:Exit Interviews and Engagement Surveys -- to measure associate EngagementPerformance Reviews and 360 Feedback -- to provide richer development to our leadersImplementation and education of Retention and Engagement tools and programs -- tosupport managers to bring out the best in their associateEmployment Standards Act compliance -- to demonstrate caring for our biggest asset, ourpeopleBrandie’s vision for her role is to be a partner and a support system for all Managers and GoodLifeleaders so that retention and engagement can be measured, and improvements can be made. Sheis extremely passionate about the fact that increased engagement equates to increased impact

that GoodLife can have on the lives of Canadians from coast to coast! From our front-line CSR’s, toour Home Office associates working behind the scenes, every single role is absolutely integral to thebig picture and to our success as an organization.For questions, support or education on any of the initiatives above, please feel free to contactGoodLife’s Retention and Engagement Manager at bvalliear@goodlifefitness.com or (416) 921-9181. She would be happy to hear from you!Sincerely,Jane RiddellChief Operating OfficerGoodLife FitnessAlana FreeExecutive DirectorPeople Department

SPEAK OUT! SUBMISSIONS:At GoodLife we welcome our associate’s feedback and suggestions, and our Speak Out program is oneforum where associates can choose to anonymously express ideas, opinions, recommendations andqueries. If you supply your email address, you are guaranteed a response. After the reply, the PeopleDepartment forwards ideas to the right channel, helping to ensure that every associate’s voice is heard.Each E-Newsletter we will publish some common submissions and answers, much like our memberSuggestions Boards at the club.If you would like to make a submission to Speak Out, please sign on to the CARE home page, and clickthe Speak Out logo.Submission: Not a suggestion just a comment... I AM SO EXCITED ABOUT THE NEW PROSHOPGARMENTS THAT I HAVE SEEN!!!! And I LOVE the price of them. I think that they are going to be a HUGEhit!!Submission: To Whom It May Concern:I am finding it inconvenient to order my uniform online when paying with Patch Bucks/Mo Money. Thecurrent process is long and drawn out deterring me and many others on my Team to immediately placeour order. Also, not all of our Team Members have access to credit cards. As it is an option we wouldprefer to use the sufficient amount of Patch Bucks/Mo Money we have accumulated. A solution,however, has come to mind: As each Patch Buck/Mo Money has an I.D number we can enter thenumbers during the purchasing process and submit the "money" to the accounts department at HomeOffice as usual. Thank you for listening to my concerns and suggestions.Answer: Thank you for your Speak Out! submission. We appreciate your input.We realize the Patch Buck/Mo Money redemption system is currently very complicated (it isn’t the idealprocess, however it is the only process that will work with our current systems). We are currentlylooking for a better solution but a new system will take time and we need to stick with what we have fornow. Your suggestion of the I.D. system is a great one –we currently don’t have a way of trackingspecifically who receives each I.D. We will definitely look into this!Submission: BODYVIVE - AWESOME!!!! THAT IS MY FRIDAY MORN CLASS EVERY WEEK! (AFTERAPPROVALS...OF COURSE) OUR LAUNCH WAS A GREAT SUCCESS!!Submission: If I am understanding the notice correctly, the fact that associates are not able to use thenew Platinum club opening in Masonville is unfair. Members who have had memberships for 4 months

are allowed to use the club but staff that have been employed for years are not able to. Please informme if I'm wrong but this does not show much appreciation or respect for employees of the company.Answer: Thank you for using Speak Out! We appreciate your input.The new Masonville Platinum club is available for use for staff! We want to show as much appreciationand respect for our employees as possible and this is one of the ways we are doing so. I hope you enjoythe amazing new facility!Submission: I think that the MC'S should be able to wear black yoga pants and black runners. It looksweird when we are wearing dress pants and dress shoes with our new adidas jackets. It looks like we gotall dressed up for work and then just threw on a workout jacket. It would look way more put together ifit all matched from top to bottom!Answer: Thank you for using Speak Out! We appreciate your input.The new Adidas jackets are optional to wear. You are welcome to wear your personal black sweater,black cardigan or black suit jacket. Unfortunately, the policy for what you wear pant/shoe wise cannotchange.

2009 Be a Kid’s Superhero SURVEY WINNERThank You to all who completed the 2009 Superhero Campaign Survey. Your feedback is extremely importantas we begin to plan for the 2010 Be A Kid’s Superhero Campaign. You helped to raise 36% over 2008 results –just over $123,000 – Amazing! Your input will be instrumental in determining how we continue this awesomeachievement in 2010.Congratulations to Amy Poole at Calgary Canyon Meadows. Amy completed the survey by September 18 thand her name was drawn to win a $50 gift certificate of her choice. Happy shopping!Anyone wishing to provide Superhero Campaign feedback but was unable to complete the survey, please sendyour comments to lburrows@goodlifefitness.com.Did you know that the Top 5 Fundraising Clubs for 2009 will be recognized with a grant from GoodLife KidsFoundation offered to a registered charity in their community? This year’s Superhero Grants will go to:$7,500 to Chatham ON Chatham Downtown Centre$5,000 to London ON Home Office$3,500 to Vernon BC Vernon Anderson Way$2,500 to Markham ON Markham Markville Mall$1,500 to Ottawa ON Ottawa HazeldeanGoodLife Kids Foundation is working right now with each of these clubs to ensure the grant goes to the mostappropriate local community charity, with a focus matching the mission of the Foundation. We look forwardto sharing with you how these grants are being used to get kids moving for life in each of these communities.Questions?Contact Lisa Burrows at lburrows@goodlifefitness.comTHANK YOU for your ongoing support of GoodLife Kids Foundation!

Associate UniformsAs a GoodLife associate you must be in proper uniform according to position in order toconsistently project a professional image and atmosphere to the members and visitors ina way that will make all members feel comfortable.Managers are responsible for entering the associates new hire information into CAREprior to their first day of work to ensure they receive their User ID within 5-7 businessdays of it being entered into CARE. Associates are responsible for ordering theiruniforms within 5-7 business days of their first day of work when they receive their UserID to their goodlifemakesiteasy email account. Associates should contact the Help Deskif they don’t receive their user ID within 5-7 business days of their start date.From the first day of work to the time the Adidas uniform arrives, new associates mustwear black bottoms, a black top (t-shirt, polo, golf shirt), appropriate foot wear accordingto position and a name tag.Associates that do not adhere to the Uniform Policy will be asked to go home and returnto work in appropriate attire. Associates are responsible for purchasing their uniforms asoutlined in this policy.** Associates in B.C., Newfoundland and Manitoba should ask their Divisional Managerfor the province specific uniform policy.________________________________________________________________________General Uniform Standards:1. Nametags must be worn at all times2. Visible body jewelry (e.g. nose or eyebrow piercing) or visible tattoos that wouldbe considered offensive to the majority of the population (manager’s discretion)are prohibited; this decision will be at the manager/supervisor’s discretion3. Ball caps or hats are not permitted4. Hair and appearance must clean and styled5. Clothing must be ordered in sizes that fit (should not be loose or baggy)6. Cargo pants, carpenter pants, etc. are not considered dress pants7. Flip flops, boots/slippers, running shoes, yoga/jogging pants, shorts,sweatshirts/hoodies and workout pants are not permitted8. Denim tops, pants and skirts are not considered professional attire9. All clothing must be clean and ironed; if a shirt becomes discoloured a new onemust be ordered10. Associates who are cold at work must wear either a plain white short sleevedshirt below the GoodLife shirt, the designated Adidas zip-up sweater, or their ownblack sweater, black cardigan or black suit jacket.11. Full-time associates require 3 to 5 shirts to last throughout the week________________________________________________________________________Associates expecting a childAssociates expecting a baby must order the largest size available in their particularuniform style. When this shirt no longer fits, associates can purchase a maternity shirt inthe same colour as the Adidas uniform, provided they are wearing their name tag andthe appropriate bottoms as per the Uniform policy.________________________________________________________________________How to order the Adidas Uniform:1. Associates must refer to the instructions received to theirgoodlifemakesiteasy.com email account on how to place an order on the Adidaswebsite. Associates must use their “user ID number” that was also sent to theirgoodlifemakesiteasy.com email account. New associates that start withGoodLife will receive their user ID when their goodlifemakesiteasy email accounthas been created approximately 5 – 7 business days from the time theassociate’s New Hire Information has been correctly and completely entered intoCARE.

2. Email Account Preparation: Associates must ensure they can log-in to their emailaccount! Information regarding how to access the goodlifemakesiteasy emailaccounts can be found in the GoodTimes eNewsletter. Associates experiencingdifficulties logging-in can speak with their General Manager who will provide theinformation.3. On the Adidas website, associates can click on their department and all of thestaff uniform options will be displayed. There are mandatory and non mandatoryuniform clothing to select from. Associates can review the staff uniform policyspecific to their position; there is also an FAQ section that will help to answerquestions and a 1-800 Adidas phone number available for associates havingtrouble placing their order.Additional Considerations:• When placing the order, a credit card is the only payment option thereforeassociates who don’t have a credit card must make arrangements with someonethey know who does have a credit card.• Orders will be shipped directly to either the club or address that the associaterequests (remember that someone must be at this address to receive theshipment). Associates will receive their uniform within 24-48 hrs of placing theorder and a $5 shipping charge will apply to each order.Dress Code for General Managers, Assistant General Managers and Member CareManagersMandatoryName TagWomen’s – Textured Argyle PoloMen’s – All Tour PoloBottoms – Regular black dress pantsor dress capris________________________________________________________________________OptionalRed Training/Warm up JacketWomen’sMen’sOr your personal black sweater, black cardigan or black suit jacket.

Dress Code for Membership Consultants and Accelerated Management TraineesMandatoryName TagWomen’s – Textured Argyle PoloMen’s - All Tour PoloBottoms – Regular black dress pants or dress caprisOptionalRed Training/Warm up JacketWomen’sMen’sOr your personal black sweater, black cardigan or black suit jacket.Dress Code for Fitness Trainers, Customer Service Representatives and ClubAdministratorsMandatoryName TagWomen’sRed Big Game ClimaCool Polo ShirtMen’sBottoms – Regular black dress pants or dress caprisOptionalFoot wear – classic workoutShoesWomen’s Red Training/Warm up Jacket Men’s

Dress Code for Child Minding AssociatesMandatoryName TagBottoms – Casual black pantsFoot wear – classic workout ShoesOptionalWomen’sRed Training/Warmup JacketMen’sDress Code for Member AmbassadorsMandatoryName TagFrontBackBottoms – same as Personal TrainersFoot wear – classic workout ShoesOptionalRed Training/Warm up JacketWomen’sMen’s

Dress Code for Personal Trainers, Fitness Managers and Assistant FitnessManagersMandatoryMen’s Top ChoicesFoundation Short Sleeve Top Tech Fit Long Sleeve Tech Fit Short SleeveCompression TopCompression TopWomen’s Top ChoicesName TagFoot wear –classic workoutShoesPower Short Sleeve TopCore Long Sleeve TopWomen’s Bottom ChoicesWindwear Pant Studio Capri Soft Knit Short Studio PantMen’s Bottom ChoicesTeam Tech Fit Clima ShortVortex Wind Pant

TO: General Managers, Assistant General Managers, Member Care Managers andCustomer Service RepresentativesFROM: Member Experience DepartmentDATE: October 1st, 2009SUBJECT: New Product Addition & Product RemovalsPRIORITY: HighHello Tanning Salons,Announcement: Addition of Soy Dark to FLOW!Soy Dark is now available to order in FLOW! Soy Dark is an ultra dark tanning intensifier in theSwedish Beauty ® Botanica Line. This product is recommended for all tanners and offers naturalingredients along with great skincare. Please see below for further product details and features.SOY DARKUltra Dark Tanning Intensifier with BioBronze TechnologyBioBronze Technology – tan activator that is a blend of natural ingredients(like Camu Camu fruit – an amazing antioxidant) that enhances melanin for immediate, dark colour.H 2 Soy Blend – 95% natural formula is a combination of Hemp Seed Oil, Honey and Soy.This blend provides moisture to the skin, helps to even skin tone and reduce the appearance of finelines and wrinkles.Moisturizers – Aloe Vera provides essential moisture for softer skinand longer-lasting dark colour.Tanfresh Blend – helps to reduce after-tan odour giving a fresh fragrance.Paraben Free Lotion Fragrance: Fresh Morning DewAvailable in 8.5 oz bottles, 0.5 oz samplesBottle Retail Price: $68.00, Sample Retail Price $8.50Announcement: FLOW Product Removals – Perfectly Dark ® & Chocolate Silk ®In order to make room in FLOW for Soy Dark we have chose to remove two less popular products.Perfectly Dark ® and Chocolate Silk ® will be removed from FLOW. These changes will take effectOctober 1st.In order to help clear out these products that are no longer available on FLOW we are selling them ata special price. If you currently have any Perfectly Dark ® on your shelves please sell it for the specialprice of $57.50 for the bottle and $8.00 for the sample (plus applicable taxes). If you currently haveany Chocolate Silk ® on your shelves please sell it for the special price of $46.00 for the bottle and$5.50 for the sample (plus applicable taxes).Please take the time to go over the new product addition and product removals with your staff andhave them review the features and benefits of the new product.If you need further information or have any questions please contact your Member Experience Regional below:Jenna Vanderlip at jvanderlip@goodlifefitness.comJane Jopling at jjopling@goodlifefitness.comKarine Theoret at ktheoret@goodlifefitness.comMelissa McGarvey at mmcgarvey@goodlifefitness.comCheryl VanHaeren at cvanhaeren@goodlifefitness.comJennifer Ware at jware@goodlifefitness.comDee Kenny at dkenny@goodlifefitness.comRyan Prindle at rprindle@goodlifefitness.comStephanie Haldane at shaldane@goodlifefitness.comSerena Gamble (Uvalux) sgamble@uvalux.comHappy Tanning!Jenna, Jennifer, Jane, Dee, Ryan, Karine, Melissa, Cheryl, Stephanie & Serena

PASS WITH DISTINCTIONWhite Glove Top Performers - September, 2009(96% or higher, Pass Change Room/Shower Area)(92% or higher, Pass Change Room/Shower Area)101 Ajax Kingston/Harwood LCL 99.2% 1 London Windermere Coed 95.9%129 Oshawa Harmony LCL 99.2% 20 Etobicoke Valhalla Coed 95.9%30 Toronto Union Station Coed 98.8% 171 Ajax Harwood Plaza Coed 95.9%41 Strathroy Coed/Women's 98.6% 52 Windsor Tecumseh Mall Coed 95.8%85 Markham Markville Mall Coed 98.6% 164 Ottawa Place D'Orleans Coed 95.8%106 Toronto Street Women's 98.6% 56 North Bay Uptown Women's 95.7%142 Wasaga Beach LCL 98.6% 65 Richmond Hill Market LCL 95.7%128 Whitby Taunton/Brock LCL 98.5% 155 Toronto Mount Pleasant 95.7%10 Peterborough Charlotte St. Women's 98.4% 32 Toronto Queen/Yonge 95.6%67 Bowmanville Mall 98.4% 199 North York Sheppard Centre Coed 95.6%82 Oakville Town Centre Coed 98.4% 206 Oakville Hopedale Mall 95.6%46 Mississauga Millcreek Coed/Women's 98.3% 71 Hull du Plateau LCL 95.5%158 Niagara Falls Town & Country Coed 98.3% 45 London Argyle Mall Coed 95.4%173 Scarborough Town Centre LCL 98.2% 182 North York Willowdale 95.4%209 Hamilton Upper James 98.0% 15 North Bay Downtown Coed 95.3%104 Mississauga South Common 97.8% 79 Mississauga Glen Erin LCL 95.3%140 Cobourg Northumberland 97.8% 161 Sudbury Southridge Mall Coed 95.3%202 Brampton Kings Point Plaza 97.8% 115 Huntsville LCL 95.2%16 Windsor Ouellette Women's 97.7% 43 Stratford Romeo South Coed 95.1%17 Peterborough Chemong North Coed 97.7% 105 Ottawa Hazeldean Road Coed 95.1%49 Milton Main Street Women's 97.7% 168 Grimsby Industrial Drive Coed 95.1%141 London Oakridge Centre LCL 97.7% 130 Ottawa South Orleans LCL 95.0%179 Vaughan Weston/Hwy 7 Coed 97.6% 188 Toronto Plaza 95.0%186 North York Northridge 97.6% 50 Ottawa Queensview Coed/Women's 94.8%110 N. York Don Mills/Eglington LCL 97.5% 58 Bramalea City Centre Coed/Women's 94.8%156 Kitchener Highland Hills LCL 97.5% 62 Mississauga Mavis/Dundas LCL 94.8%159 Ottawa Bridlewood LCL 97.5% 80 Ottawa Barrhaven LCL 94.8%205 Guelph Stone Road Mall 97.5% 121 Mississauga Argentia LCL 94.8%35 Woodstock Dundas Street Women's 97.3% 119 London Wolseley LCL 94.7%48 Milton Steeles Coed 97.3% 27 London Galleria Mall Coed/Women's 94.6%63 London Sherwood Forest Mall Coed/Women's 97.3% 116 Repentigny Brien Blvd. LCL 94.6%133 Newmarket Green Lane LCL 97.3% 81 Ottawa Baseline/Woodroffe LCL 94.4%207 Hamilton Jackson Square 97.3% 162 Montreal Riviere des Prairies Women's 94.4%47 Toronto St. Clair Coed 97.2% 11 Ottawa Rideau Centre Coed 94.3%102 Windsor Walker Square LCL 97.2% 14 Sarnia Oak Acres Coed 94.3%189 Etobicoke King's Mill 97.2% 18 Windsor Devonshire Mall Coed 94.3%191 Scarborough Morningside Coed 97.2% 176 Ottawa March/Terry Fox Coed 94.3%7 Waterloo University/Weber Coed/Women's97.0% 44 Barrie Commerce Park Coed/Women's 94.1%117 St. Catharines Martindale LCL 97.0% 74 Kingston Barrack Street Coed 94.1%170 Georgetown Sinclair Avenue Coed 97.0% 111 Oakville Oak Park 94.1%184 Toronto Bloor Park 97.0% 112 North York Victoria Terrace Coed/Women's94.1%201 Hamilton Barton Street 96.9% 177 Ottawa Strandherd Crossing Coed 93.9%123 St. Thomas Talbot Street LCL 96.8% 124 Brockville Parkedale LCL 93.6%190 Sudbury LaSalle 96.8% 149 Ottawa Queen Street Coed 93.6%36 Kitchener Fairway Coed/Women's 96.7% 66 Sault Ste. Marie Great Northern Coed 93.5%57 Richmond Hill Hillcrest Mall Coed 96.7% 68 Ottawa Vanier Market LCL 93.5%169 Toronto King/Liberty Coed 96.7% 42 Woodstock Quality Inn Coed 93.4%180 Toronto Dufferin 96.7% 126 Magog LCL 93.4%187 North York Parkview 96.7% 108 Ottawa Gloucester LCL 93.2%29 Scarborough Kennedy/Ellesmere Coed/Women's 96.6% 64 Kingston Princess Street 93.1%37 Kitchener Market Square Coed 96.6% 70 Belleville Quinte Mall Coed/Women's 92.9%72 Chatham Downtown Centre Coed 96.6% 84 Ottawa Hunt Club Coed 92.8%137 Georgetown LCL 96.6% 34 St. Thomas South Edgeware Coed 92.6%175 Toronto Coxwell/Gerrard Coed 96.6% 109 Ottawa Walkley Coed 92.6%208 Hamilton Limeridge Mall 96.6% 143 Ottawa River Road LCL 92.6%38 Toronto McCaul Coed 96.5%78 Oshawa Centre Mall Coed 96.5%PASS

131 Brampton LCL Head Office 96.5% FAIL BECAUSE OF CHANGE ROOM/SHOWER AREA204 Cambridge Hespeler Road (Alliance) 96.5% 178 Aurora Centre Co-ed 94.6%55 Toronto Manulife Centre Coed 96.4% 8 London Sandringham Coed 91.2%75 Markham Bullock/McCowan LCL 96.4%2 London Berkshire Coed 96.3% FAIL FIRE SAFETY76 London Westmount LCL 96.3% 5 N. York Steeles/Woodbine Coed 93.9%157 Grimsby Casablanca LCL 96.3% 181 Toronto Eaton Centre 93.2%24 Guelph Edinburgh Plaza Coed 96.2%39 Chatham St. Clair North LCL 96.2% FAIL HEALTH & SAFETY60 Etobicoke East Mall LCL 96.2% 5 N. York Steeles/Woodbine Coed 93.9%69 Burlington Mall Coed/Women's 96.2% 181 Toronto Eaton Centre 93.2%120 N. York Dufferin/Steeles LCL 96.2%122 Aurora Bayview/St. John's LCL 96.2% FAIL BECAUSE NOT TO COMPANY STANDARD151 Toronto Weston & Hwy. 401 LCL 96.2% (under 92%)183 Etobicoke West Metro 96.2% 26 Kirkland LCL 91.3%54 London Oxford/Adelaide 96.0% 25 Laval Pont-Viau LCL 89.1%185 Mississauga Club One Coed 96.0%

Attention General Managers, Fitness Managers and Assistant General Managers:It’s 360 Feedback Review Time!!!!Would you like to know how your supervisor feels you’re performing in your role? Wouldn’t it be greatto know as a manager how your direct reports feel about you as a manager?Improving your management skills means that you can increase your income as you become better atmotivating and developing your team, and therefore change more lives –and– improve associateretention!By participating in the 360 feedback review process, you can get the necessary feedback from yoursupervisor and direct reports in order to turn your strengths into super‐powers, and identify and tackleareas‐of‐opportunity!In order to get started on your Action Plan towards a more successful you,prior to CAP in October, you and your supervisor together willchoose the associates that will be reviewing you.__________________________________________________________________________________________Timeline of key items to complete (mark these in your calendar)!From October 13 th – 23 rd (Prior to CAP in October):1. Log into the 360 application on CARE and assign the associates that will be reviewing you(chosen with your supervisor)November 2 nd *:2. Send the attached letter to the associates that will be reviewing you*Please do not send the letter to reviewers any sooner, as the survey will not be activated untilNovember 2 nd , to ensure we are all focused on CAP the last week of NovemberNovember 2 nd to November 20 th :3. Complete your self review4. If you are a supervisor and you have managers, complete your ‘Supervisor’ review of yourmanagers(e.g. Divisional Managers will complete a ‘Supervisor’ review of their General Managers, andGeneral Managers will complete a ‘Supervisor’ review of their Assistant General Managers)__________________________________________________________________________________________By completing the 360 feedback reviews you will be rated by your immediate supervisor and all of yourdirect reports which will give you very valuable information and insight as to how you’re currently

performing in your role and what your strengths and opportunities are. This information and feedbackis excellent for your personal career growth.All supervisor, self and direct report reviews must be completed by Friday November 20 th prior toCAP… Don’t miss out on this amazing opportunity!__________________________________________________________________________________________All General Managers, Assistant General Managers and Fitness Managers will be completing thefollowing 360 degree feedback information in November: Your Supervisor will complete a 360 review of you You will complete a 360 self review All of your direct reports will complete a 360 review of youPlease note: You must select all of your direct reports to complete a 360 review of you; direct reportsare not optional unless they have less than 3 months of service with you.In addition to your direct reports, you will also want to select ‘other’ associates who have worked withyou that can give you valuable feedback. For example, a General Manager may choose a full timeCustomer Service Representative who they often work the afternoon shift with. You want to ensureyou have well rounded feedback, so do reach out and choose those people with a variety ofperspectives, and not just your closest work companions.*Managers must select a minimum of 7 associates (including direct reports) to rate them. For exampleif a manager has 4 direct reports they must choose 3 ‘other’ associates that they work with to ratethem equaling to a total of 7. Although you can choose (together with your Supervisor) the associatesto review you prior to October 13 th , please do not go into the 360 link on CARE to actually assign yourreviewers until October 13th.__________________________________________________________________________________________How to get your 360 degree review started:Important Note: The 360 degree reviews have an expiry date and will no longer be accessible pastNovember 20 th . Please make sure your self‐assessment and your assigned reviewers all complete the360 Review prior to this date.Here’s how to complete your self review and then add your direct reports so they can complete theirreviews of you.1) Open the CARE home page, you will see a link on the bottom right side called “360° Feedback”2) Click on the “360° Feedback” link and enter your CARE user ID and password3) To complete your self assessment, click on the “complete survey” link4) To assign reviewers, click on the “assign reviewers” link5) Type in the last name of the associate you want to give you feedback, then click on “select” toupload their survey6) Select the language and click on “add reviewer”

7) If the associate has more than one CARE ID, please let them know which CARE ID you selected sothey enter the current info into CARE**If your review isn’t set up on CARE please contact Chenelle Thibodeau atcthibodeau@goodlifefitness.com; you must have a CARE ID to be set up for 360 reviews**Instructions for your associates (your direct reports that will be reviewing you): The attached lettershould be sent on November 2 nd to each associate who will be completing a 360 feedback survey ofyou.It will give them detailed instructions on how to complete the 360 survey of you.When: Your supervisors review of you, your self review, and the reviews from your direct reports mustbe completed by November 20 th .__________________________________________________________________________________________What happens next?In the month of December, your supervisor will have access to the final 360 feedback summary reportwhich compiles your supervisor’s ratings, your ratings and the ratings or your direct reports.Your supervisor will then sit down with you in December, share and discuss your 360 feedback resultswith you and work with you to create your Development Plan.__________________________________________________________________________________________QuestionsIf you have any questions about the 360 feedback review process please contact Chenelle Thibodeau inthe People Dept at cthibodeau@goodlifefitness.com

TO:Club LeadersCc:FROM: Home Office AccountingDATE: May 26, 2009SUBJECT: Cash deposits under $100 ReminderPRIORITY: HighGREAT NEWS regarding your daily deposits.As of June 1, 2009, the club deposit process will change as follows:1. Do not deposit any amounts at the bank totaling less than $100. Previously, the limit was$10. You must ensure your daily cash journal in CARE is still balanced. It was determined thatthe administrative costs associated with deposits in general did not justify going to the bank todeposits funds totally less than $100, but,2. All clubs must make a deposit on the first working day of every month for all the cash andcheques on hand for the last day of the month. You will need to add this as part of your Monthend process.3. When doing your daily approvals of Daily Cash Journal in CARE you still must balance your cashand Cheques for the day: enter $0 for Actual Deposit and under the Comments section, note:“cash held for deposit-under $100”, for the days you are not taking a deposit to the bank. Putthis money in an envelope with the date written on it and place in your safe until you are goingto deposit this money at the bank. Do not do up a separate deposit slip for each day.4. On day cash deposit is made, when doing your approvals of Daily Cash Journal, enter totaldollars deposited that day in “Actual Deposit” field, and under the Comments section, notethe dates and amounts included in deposit. Example Actual Deposit $105.00, under commentsput “June 3, 4 and 5 deposits”, attach the deposit slip to the June 5 th journal. When doing upyour deposit for the bank, do up one slip for the number of days you are doing the deposit for.Your club is charged for separate deposits by the bank so please make sure you are onlycompleting one deposit slip to ensure you are only charged once.What does NOT change?Activity is still to be entered into CARE daily and approved daily by NOON.Print your batch totals daily from Moneris and attach to Daily Cash Journal.Ensure that the total cash and cheques (deposit) balances to the information in CARE daily.Have the deposit slips stamped by the bank when the deposit is made.Attach the Bank Deposit slip to the Approved Payment Schedule for the day you are doing theactual deposit.Attach all Bank Machine slips (Interac and Credit Cards) to the Approved Payment Schedule.General Manager must review the Daily Cash Journals AND initial the bank deposit slips andsubmit the Daily Cash Journals and Approved Payment Schedule with ALL slips, including thedeposit slips attached to Home Office in the weekly courier.Order deposit slips from Home Office Banking if you have less than a month’s supply on hand at:hobanking@goodlifefitness.com.These exciting changes should make your jobs a little easier while saving the company money.Thank You,Zena NurseManager, General Accounting znurse@goodlifefitness.com or ext 255

General Manager Black Belt ProgramWIN-WIN-WINContestThe Division with the most GM Black Belt Levels completedby December 31, 2009 WINS a Prize Package!CONTEST RULES:• GM Black Belt levels must be completedbetween July 1, 2009 and December 31,2009.• DM must complete a GM Black Belt Level duringthe same time period. (previously completedlevels, although commendable, do notapply)• Scoring will be based on the Average# of Black Belt levels completed perperson (including DMs) in each Division.• A tie breaker will be determined by the % ofMCs who have completed a MC Black BeltLevel during the same time period.• All GM Black Belt entries must be received byDecember 31, 2009, at the Burlington MallCoed club #069 addressed to KarenArmstrong and each package must includeALL of the following completed:1. Entire Black Belt Workbook2. Evaluation Form3. Bonus Approval FormPRIZE PACKAGE A PARTY at the February 2010 GM Meeting to celebrate being the BEST DIVISION. The celebra-• include: SPECIAL GUEST in attendance. exclusive presentation for being the best will tion•Black Belt Division. an• article (with photos from the party) in the GoodTimes Magazine an• rights for being the BEST DIVISION! braggingadded benefits of this contest includes developmentof your entire Division resulting increased club results and associate retention! TheQuestions? Contact Karen Armstrongkarmstrong@goodlifefitness.comwell, each General Manager will receive the $1,000 BONUS and added credentials to their GoodLife resume! As

GoodLife Leaders and ManagersSurvey Feedback and ParticipationThank you to all who participated and provided their feedback for the following surveys: Manager Base Camp Experience Home Office Department Manager Skill Development Course Leader Development Learning Series surveySummaryThere was an incredible amount of information and ideas presented for each survey topic. Some, butnot all of this will be used to revise and create continued WORLD CLASS training…and to give you, thelearner, exactly what it is you are wanting to receive when it comes to your own skill development.Some feedback and ideas will not be used simply because, from the learning perspective, those ideaswere not the best suited for skill development, learner engagement, or GoodLife policies.Most of the feedback will be used. For example: Increased rehearsal and role play of scripted skills during Base Camp training for all associatepositions Accessing recorded Leader Development Learning Series calls – if you happen to have missedone Accommodation for part time associates in a special Base Camp (details to come – see thetraining schedule for Oct/November 2009)1

Hi Mo,I just wanted to share with you – on behalf of our amazing Newbody team in Fredericton(Nicolle, Paula, Dianne and me) – a few pictures of our Newbody launch.As you can see, we went all out 80s! The classes were packed and the members really enjoyedtheir workout. They found it challenging and had a great laugh at our outfits and blue eyeshadow!I also wanted to let you know about our Fredericton Newbody Steps Challenge. Starting withthe launch and for the next three weeks, we are going to tally ALL of our members’ steps fromeach of the classes. At the end of every class, we tell the members how many steps weachieved and each of them records this and their name on a fun-shaped post-it note placedaround the studio. At the end of three weeks, we’re going to add up all of the steps and seehow far we’ve walked. We’re also going to put the names into a draw for each club for aparticipation prize. Lots of fun and a great way to visualize the power of this program.All the best,LauraTeam Leader

P.S. A big thanks to Kim Basler’s tip on providing a pedometer to the members in her class. I’vestarted doing this too and the members love it. The first day I tried it, I gave it to a womanwho started Newbody about six months ago. As a first time Group Ex participant, Charlottecould barely make it through the class, often stopping to catch her breath. I wasn’t sure thatshe’d stick with it, but she has remained a faithful Newbody participant and the change hasbeen incredible. Now, she able to follow almost the whole class...and loves it! But, the bestpart of the pedometer is that when she compared her steps to mine, she was only about 400steps off – she was floored!! I don’t think she realized how far she’d come and I could see thatshe was amazed and really proud. Charlotte is a wonderful example of the beauty of theNewbody program!!

NewBody Kick-Off Fall 2009 ReviewLise and I would like to thank all of you who went to great lengths to ensure that all your participantshad a fantastic and rock’n 80’s Kick-Off class. Here are some excerpts from those of you who sharedyour Kick-Off experience with Lise and me.This is Kim and Karin’s class at BaselineHi Lise and Lisa!Kim and I had a fun kick-off at Baseline tonight! We wore the legwarmers and hoop earrings – someglow in the dark bracelets. The ladies seemed happy to see some new moves and everyone wasconcentrating on learning the new moves – no time for singing – that will come later....! Almosteveryone in the class got a prize! All in all – lots of fun!Cheers,Karin HagelThis is Natasha and Amy’s class at Place d’OrleansHey L L bean,Amy and I just taught release, great energy in the room, the participants had a blast, full house, bakedcookies with blue NewBody sprinkles and lots of blue eye shadow. Fantastic group and a great release.Couldn't have asked for a better partner in crime...a criminal mind is all I ... all I ever knoooooooooown... don't try to reform me ... cause we're made of cold stone (okay Gowan and bad 80's)NatashaThis is Lise and Natasha’s class at WalkleyLoads of fun to release with Natasha at the Walkley club. She was flawless!It was also "Meet the Managers" night; Rob and Ryan right up front sweating under the Disco lights asthey worked hard to master the new moves. This was indeed a highlight for the members; manycommented how much fun it was to see the managers there sweating through it all.

We had NB blue canisters full of homemade poppycock, hats, & T-shirts galore for the draw. Lots ofprizes indeed.LiseThis is a comment from one of Natasha’s ParticipantsComments from my participants upon doing the release:"We have a major complaint about the new release ... the music was so fun, we couldn't stop singingalong, which made it harder to focus on the new moves, it might take us a bit longer to pick them up thistime around". I believe that says it all... They had a great time, loved the music and the moves. It wasgreat and we got 5096 steps.NatashaThis is Amy’s, Toya and Natasha’s class at OrleansSide ponytails.Blue eye shadow.Sparkle jumpsuit.Energy galore.It was awesome!AThis is Chantal’s at VanierHi Lisa,Here is my theme:Back in the 80's, leg warmers (re: Flashdance, the movie) and head bands (Olivia Newton John) werevery popular. I will try to find those two things to wear them for the kick off.ChantalThis is Chantal’s at VanierHello Ladies,

I’m thinking of doing a “Good-bye to the lazy days of summer” theme. I know I slacked off too muchduring the summer – it’s time to get back to fitness!I’m planning a “last taste of summer” – chocolate dipped strawberries and apricots. Costco hadstrawberries last week; I’m hoping they’ll have some when I need them for my kick-off. If not I’ll stickwith the apricots and maybe add orange slices.I’ve got some candles for prizes – to say “hello” to the warm glow of autumn and/or to represent thehealthy glow of skin after exercise.TrishThis is Stacey and Lisa’s at Hunt ClubHi Lisa,I'm doing a draw for a lululemon gift certificate that day (I gave out 'bring a guest, and each person getsto enter the draw, and if they bring a guest, they get an extra ballot). :)StaceyThis is Natalie and Rana’s at HullHi all: Rana and I are releasing tonight in Hull at 6:30 p.m. We will both wear black and I will have myhair done up in a side pony tail. This will be a premiere since it’ll be the first club to get the new release.That should make them feel special, I’ll be sure to mention this to the crew. I am feeling excited but alittle bit nervous too. I have purchased a few gifts and will draw names. I’ve contacted the Club Manager,Kléo, to see if she would agree chip in some goodies. I will follow up with her before class. Bye for now,NatalieHello ladies: 40 people came out tonight for NewBody in Hull!!! We had a good time and the newmaterial was well received. I wish to thank Rana for her generosity and help with class tonight. We had afun time. NatalieThis is Lisa and Jocelyn’s at River RoadWe promoted the NewBody Methodology throughout the class by informing the participants that we hadsome prizes for them if they could answer our questions at the end of the class. Throughout the classwe mentioned things like “How Many Steps in one NewBody Class.” There were 6 questions in all andthe participants seemed to enjoy the quiz at the end of the class, and we snuck in some NewBodyeducation : ) Prizes were simple things like Napkins with a fall décor, a To Do List pad, rubber grips foropening jars, just to name a few.

Training Update“DEADLINE” – registration MUST be received by Fitness Training DepartmentNovember 13-15 Etobicoke West Metro (Deadline: October 23)November 20-22 Ottawa March Road (Deadline: October 30)November 7-9 Toronto Dufferin (Deadline: October 16)October 24-25 Calgary McKenzie Towne (Deadline: October 2)October 30-November 1 Ottawa Rideau (Deadline: October 9)November 6-8 Calgary Westwinds (Deadline: October 16)November 20-22 Etobicoke Kings Mill (Deadline: October 30)December 4-6 Calgary Deerfoot (Deadline: November 13)October 17-19 Burlington (Deadline: September 25)October 30-November 1 Ottawa/Kingston TBC (Deadline: October 9)November 13-15 Milton (Deadline: October 23)

November 28 – Quarterly Training Burlington, ON(Deadline: November 14) Limited space – may fill before deadline!October 25 Calgary Westwinds (Deadline: October 2)November 28 Kitchener Fairway (Deadline: November 6)Spring registration forms can be found on Public Folders or SharePoint.Teaching Training Level IOctober 31-November 1 Windsor TecumsehOctober 17-18 Winnipeg KenastonCopy of registration form can also be found in Public Folders or SharePoint.Register online www.yogafit.comBASIC 1October 31 – Niagara FallsNovember 14 – Kingston coedBASIC 2November 7 – Calgary McKenzie TowneGoldNovember 28 – AuroraRegister on-line directly at www.zumba.comClick on “Become an Instructor”Select workshop locationWhere it says "Promo Code" enter your Payroll ID#*That promo code will automatically take $20 off the current rate. The promo code is only goodfor workshops held at GoodLife locations only.If any GoodLife employee is a ZIN member, they should go to the bottom of the registrationpage where it says "Existing Instructor" and get their ZIN 50% discount. There is only onediscount per person, so it is better to get the ZIN discount than the $20 off discount.November 14 Resist & Reform with ElasticBowmanville 9am – 12pm

November 14 Small Ball MagicBowmanville 1pm – 4pmNovember 15 Resist & Reform with ElasticBurlington 9am – 12pmNovember 15 Small Ball MagicBurlington 1pm – 4pmRegister directly on-line with Balance Body:http://bbu.pilates.com/tour/MatAndToys/pilates-Mat-And-Toys-tour.aspx

IAINBEFORE:Body weight: 240 lbs.Body fat: 25.3%AFTER:Body weight: 190 lbs.Lost 7 inches from waist20 inches in totalBody fat: 11.2%“There are no more ‘I’ll start tomorrow’s’ fromme, as I now try to make the most of every day.”

Iain’s StoryJust before my 31 st birthday, and with my daughter Lyliana just about to turn one, I had reached a complete low interms of my physical and emotional health. I had no energy to play with my little girl, go for long walks with my wife,or even go up a flight of stairs without gasping for breath. I had even had to give up on soccer, which is something Ihad played since I was a kid and a sport that I love. I was depressed about the shape I had let myself get into and Ikept falling into the trap of thinking that I would start to change my life tomorrow. But tomorrow wasn’t coming, as Icontinued to indulge in the wrong foods and a negative lifestyle. A lifestyle that had come to involve several beersevery night to wash down an assortment of fried foods. One day I finally decided that there were no moretomorrow’s and that it was time to start to make some positive changes.I made my way into the Waterloo GoodLife and from my fitness assessment I learned about the process I wouldhave to go through to reach my goals. I met my trainer Hillary and from the beginning I recognized how committedshe is to her clients. I was confident that with her guidance and help I could make some positive improvements withmy fitness. My first session involved a weigh in and I wasn’t shocked to learn that I was tipping the scales at over240 pounds. One of the things that really surprised and worried me though is that my body fat percentage was at aterrifying 25.3%. So I had my work cut out for me, and after my first session in the gym I wasn’t sure if I was goingto make it.As the weeks went on I found going to the gym less and less of a chore as I actually began to look forward to myworkouts. Within the first month I could begin to see results and I began to feel more energized. After a while goingto the gym, despite the effort I was putting in, became the easy part. The changes to my diet were really the toughpart as my lengthy commute to work, and often stressful line of work threw a few obstacles in front of me. I was stillfinding it tough to make healthy eating choices. The healthy eating guide Hillary put together for me helped, but Ifound this a tougher change as I had over ten years of bad habits to break.Eventually I seemed to plateau with my weight loss results and I didn’t seem to be gaining ground, so I really madean effort to stick with the eating plan as much as I had stuck with my training. Together with that, and thecontinuingly challenging exercise programs Hillary was putting together for me I begin to push on with my results. Itwasn’t easy, especially during the Holiday Season, but I stuck with it and I began to not avoid family photos like theplague anymore.After just eight months of hard work and positive changes I have dropped over 50 pounds of weight. I have also lost7 inches around my waist, including 20 inches total around my body, and my body fat has dropped by 14.1% for amuch healthier 11.2% in total. Besides dropping two pants sizes and feeling better about my appearance, I have arenewed feeling of energy, improved posture, and I am not as wiped out at the end of the day as I was this time lastyear. I am able to keep up with my daughter now, well most of the time, and have even taken up squash. This is asport that I wouldn’t have dared try before I started exercising. I am also getting back into soccer again thissummer, knowing that I’m now in the shape to do this. The end of my journey hasn’t been reached, in fact, I feellike this is just the beginning. I visit the gym at least 5 times a week; I stick to my healthy eating plan, and can’timagine going back to my old lifestyle. There are no more “I’ll start tomorrow’s” from me, as I now try to make themost of every day.

JANEBEFORE:Body fat: 29.3%Lung capacity: 39%AFTER:Body fat: 23.9%.Lung capacity: 59%Lost 5 ½ lbs., 2 ½ inchesoff waist, 2 inches offthighs.“My confidence is blossoming and I amtruly changed and happy from this experienceI am having!”

Jane’s StoryMy name is Jane. I am 50 years old and am entering this contest to let others know how much having Sarah as mypersonal trainer has changed my life. I got a personal trainer for unusual reasons, which did not include weightloss. To appreciate and understand what having a personal trainer has done for me you must see where I came fromand how desperate I was for change.I had an early diagnosis of highly active Rheumatoid Arthritis at 20 years old, and have been on a barrage ofmeds, lowering my immune system for 30 years now. Even as this progressed, I became a Registered Nurse with 2children, and was highly active and fit.My life was shattered 4 years ago in a boating accident, when a storm came up and under the bow of the boat; ahuge wave threw me to the ceiling, smashing my head. For one year an undiagnosed head injury and twofractured vertebrae led to misdiagnoses, medication cocktails, 41 Doctors and appointments, shoulder and neckspasms causing chronic pain, dizziness, headaches, loss of balance, sleep disorder, chronic anxiety, inability towork, drive or motivate myself to even get up and get ready. I was unable to work in any capacity, could not walk upstairs normally and was emotionally, physically and mentally worn down and out. The additional drugs lowered myimmune system, and I developed pneumonia and was hospitalized one and half months almost dying, and almostcoming home with home oxygen. The scarring of my left lung left me with 39% lung capacity and put me straightonto a lung transplant list in Toronto. The spasms in my neck left me having three vials of Botox injected everythree months along with major pain medications.Two years ago my best friends bought me a membership to try to get me moving, as life consisted of the couch, icepacks and a lot of crying. When I hadn't even been to the gym in six months, I came in last July 2008 to put mymembership on hold, but after talking to Jamie and Steph that day, with their encouragement and knowledge andtrust I put in them, I left buying a training package of 36 sessions. I needed the hope they offered me.With Sarah my trainer, we started out building on the goal of strengthening my knees and included increasingbalance, co-ordination, core strength and shoulder strength. We meet two times a week and I go a third time bymyself. The natural progression with Sarah's specialized techniques, took me from going upstairs one step at a timeand ice packs, to never needing ice packs on my knees and using stairs properly and being pain free. She zoned inon areas specific to me and my needs. I felt stronger, more confident and I had somewhere that I had to be, that wasspecial just for me. I was out of the house on my own at the gym with my own trainer. I made huge gainsphysically, emotionally, mentally and signed up for more sessions. Sarah and I have bonded and feed off each other,as she feels happy also, for my achievements. My whole body feels wonderful and as an added bonus my body fat %has decreased from 29.3% at the start and most recently, is 23.9%. I am building lean muscle, have lost 5 1/2pounds, 2 ½ inches off my waist, and have lost 2 inches off my thighs. I also sleep better now. My Respirologisthas put a hold on the transplant list as my lung capacity has gone from 39% to 59%, which he attributes to mywork at the gym. People even say I look happier, because I am!! I have no flare-ups of Rheumatoid Arthritis andI just went to my Neurologist for Botox, and was able to have one less vial injected, by eliminating Botox in myshoulders as the spasms are gone in them. I just bought myself two sessions per week for one year known as 96sessions with Sarah. I love feeling this way! Sarah and I are a team, and I recommend everyone get a package oftraining to learn to use the equipment properly and to set and achieve your goals. My confidence is blossomingand I am truly changed and happy from this experience I am having!

SYLVAINBEFORE:Body fat: 22.7%Body weight: 170 lbs.AFTER:Body fat: 12.5%Body weight: 145 lbs.

Sylvain’s Story…I have always been relatively fit and in good health. Working out has been a part of my life ever since myearly thirties. Although I would train regularly, I felt that I never reaped the results. For the past two years,my job took most of my time, limiting my workouts to inconsistent routines whenever I could find the time,which resulted in a loss of motivation to get to the gym on a regular basis. The longer I stayed away fromthe gym, the easier it became to find excuses to not workout. Last summer my body fat content reached22.7% and my weight was hovering around 170 lbs. My clothes were no longer fitting me and I felt awful.In early September 2008, I decided that getting in shape was to become a priority in my life and Ischeduled a meeting with a GoodLife Fitness Manager Kevin Davey to discuss personal training services. Ifigured that investing in the services of a personal trainer would help get me back to the gym on a regularbasis. During my initial meeting with my trainer Neil Frotten, I expressed my goal of reducing my body fatcontent as well as gaining lean muscle mass. My short-term goal was to look acceptable in a bathing suitfor a vacation planned in February 2009. Neil was able to translate my goals into a serious and effectiveprogram. It consisted of weight training sessions…as well as cardio sessions on my off days. Apersonalized nutrition plan was also developed with the help of Neil. It was very important for me to beable to eat what I liked and not feel forced to eat foods that I dislike…Neil also suggested a "cheat meal",once a week, where I can eat what I want but without binging. I planned this "cheat meal" on everySaturday dinner.Within two weeks of starting the program, I could feel an immediate difference in my energy levels andstrength. By mid October, my physique had already started to change. People I had not seen for a longtime immediately noticed the change in my body. The attached photos were taken after only four and halfmonths of personal training, I dropped 25 pounds and my body fat content is at 12.5%. I lost 4 inchesaround my waist moving from 34" jeans to 30". I'm 44 years old and I can't remember the last time I was atthat weight!I could not have achieved these results without the personal training services of Neil and GoodLife. I amnow back on track to a healthy and fit lifestyle, which I had been looking for. I now feel alive and vibrantand I feel in control of my life. Neil is a true professional when it comes to his training skills. He reallyknows his stuff and his focus on proper technique for pushing weights is really what made the differencefor me. I actually realize now that I had been doing certain exercises for years using improper technique.Neil is also a great motivator. He pushes me hard and is consistently encouraging me to push my limits.On the first day of personal training back in September 2008, I couldn't even do one pull-up; now I can do 3sets of 15 reps! I have also added over 100 pounds to my bench press!I am so happy with these results so far! Not only do I look better, I feel great! I noticed that I can also dealwith stress at work much better now than ever. I also have a much more positive outlook on life now.Those results to name only a few, have by far exceeded any of my expectations. These changes in mylifestyle are here to stay. I owe it all to Neil Frotten and GoodLife! I highly recommend personal trainingservices and GoodLife to anyone who is interested improving their overall health and well being. Thankyou Neil for your great support, encouragement, patience and professionalism! I couldn't have achievedthese types of results in such a short time without your help. I am looking forward to establishing newgoals and continuing to move forward!