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The People DepartmentRecruitmentRecruitment department for entire organizationContact point for all club positions initially-to create Monster requisition, provide interview guides and recruitingsupportResponsible for GM, MT, FM, PT, HO, AGM, MCM, AMT and NCOPoint of contact for clubs that require any recruitment sourcingConduct GM, FM and AGM boot camp training-recruitment modulesEach club has an assigned recruiter as their direct point of contactIan Carter Manager, Recruiting 800-790-9269 ext. 652 / 416-806-2085 icarter@goodlifefitness.comRetention and EngagementBrandie Valliear, Retention and Engagement Manager: bvalliear@goodlifefitness.com (647) 990-7031Responsible for updating templates and supporting managers through performance management process(performance reviews, setting up 360 reports, etc). Key contact is Chenelle Thibodeau:cthibodeau@goodlifefitness.comAdminister the MT Retention Bonus, the Associate Referral Bonus program, the monthly club incentive programand Speak Out!Monitor Associate turnover and provide recommendations to the company based on turnover stats,engagement surveys, exit interviews and focus groupsTrain managers on using various talent retention tools to keep Associates engaged and retainedTraining and DevelopmentWe are responsible for training all new and current Associates through Base Camps, Boot Camps and we hostWho Wants to be A GM/FM Days.Our Management Development Coordinators are responsible for training all new General Managers within theirfirst 3months and 6months.We administer and run the Accelerated Management Training program.We administer and run the self directed learning programs – MT Black Belt Home Office Black Belt and GM BlackBelt. blackbelt@goodlifefitness.comWe coordinate any usage of the training center facilities.Contact: (416) 921-9181 or training@goodlifefitness.comAssociate RelationsTeam email: Associaterelations@goodlifefitness.comAlison Campbell – Associate relations issues – East Coast and OntarioTammy Close – Associate relations issues – Quebec and OntarioPhil Haldane – Associate relations issues – West Coast and OntarioChenelle Thibodeau – policies and procedures – all of CanadaMonica Verberne – Associate employment contracts – all of CanadaProviding assistance to all Associates and management regarding any and all questions, issues, etc.Dealing with high level issues such as discrimination, workplace harassment, terminations, etc.Delivering tools and resources to AssociatesCoaching Home Office and Club leaders regarding employment lawConduct GM, FM, AGM boot camp training – Associate Relations SectionsConduct GM conference calls regarding Associate issuesMichelle Duwyn, Associate Relations Manager – 1-800-790-9269, ext. 244 or mduwyn@goodlifefitness.com
Internal Communication- Richelle can be contacted with questions/comments about: GoodTimes Magazine, GoodTimes eNewsletter,PipeLine, Public Folders, GoodLife Connect, Mass Email Communications (GoodLifeFitness.com andGoodLifeMakesItEasy.com) and any other internal communications matters relating to the Associates.- Contact:o Richelle Lowry, Internal Communications Coordinatoro Office: (519) 661-0190 ext. 467, Cell: (519) 719-9575, email: rlowry@goodlifefitness.comHealth & SafetyRob Duncan, Health & Safety Coordinator(416) 536-9849 (office)(647) 223-1422 (mobile)rduncan@goodlifefitness.comPlease contact Rob for:Assistance with any Health & Safety issues or concernsHealth & Safety policies and proceduresSubmission of incident reports, and assistance with incident follow-upAssistance with government inspections or questions about provincial and federal legislationQuestions about conducting monthly club Health & Safety inspectionsScheduling of Safety Leadership Training seminarsFire Safety questionsFirst Aid kit installation, resupply, or other concernsChild Minding safety issuesWHMIS trainingQuestions or concerns about criminal background checks ("BackCheck")Retention and EngagementHow to use Retention CardsPerformance Reviews and 360 degree feedbackGeneral help/coaching with managers for rewarding and recognizing associates, and keeping your talentengagedBrandie Valliear, Retention and Engagement Manager (416) 921-9181 or bvalliear@goodlifefitness.comRewards and Recognition- We are responsible for organizing special events to honour our awesome Associates, such as the GoodLifeAwards Gala, Top 500, Holiday Parties, meetings and conferences.We also administer the “Length of Service” recognition program, rewarding individuals with gifts for their 1, 2, 5,10, 15, and 20 year anniversaries at GoodLife!- Contact:o (416) 921-9181 or recognition@goodlifefitness.como http://awardsgala.goodlifefitness.com/Member Experience DepartmentAny club Associate should please contact us if:- If they need help deciphering information regarding a membership- If they need information about resubmissions on missed payments- If they need a payment stopped or need to update payment information and are beyond the club deadline- If they would like clarification on company policies or advice on how to handle situations- We can be contacted three ways:1. Phone – 1-800-387-2524
Page 1 and 2: GoodLife Holiday Party Dates and Lo
Page 3 and 4: Everyone must check in upon arrival
Page 5 and 6: Hello GoodLife Associates!The Award
Page 8 and 9: October Feature: Navigating Work an
Page 10 and 11: 2. to ensure privacy, security and
Page 12 and 13: TO:CA, GM, DMFROM: Home Office Acco
Page 16 and 17: 2. Email - memberexperience@goodlif
Page 18 and 19: Specific questions regarding the fo
Page 20 and 21: Inside FT newsletterHome OfficeMark
Page 22 and 23: Provide information/applications fo
Page 24 and 25: Internal Job Postings:Included in t
Page 26 and 27: • Design and lead personal traini
Page 28 and 29: QualificationsEducation: Degree or
Page 30 and 31: Job Posting #4Position: Service Man
Page 32 and 33: LifeWorksQuarterly NewsletterQ32009
Page 34 and 35: LifeWorksQuarterly NewsletterStrate
Page 36 and 37: Member Experience Department: A Wel
Page 38: Frequently Asked Questions:Q. What
Page 41 and 42: Policy and Procedure HandbookAcknow
Page 43 and 44: Scent Reduction....................
Page 45 and 46: Respecting Diversity at GoodLifeHum
Page 47 and 48: Examples of harassmentHarassment is
Page 49 and 50: All associates have a responsibilit
Page 51 and 52: DefinitionsAccommodation: Accommoda
Page 53 and 54: Complimentary Family Membership aft
Page 55 and 56: It is the policy of the Canadian Go
Page 57 and 58: If they can’t continue in the int
Page 59 and 60: 3. If a new associate does not have
Page 61 and 62: Fit-Fix WorkoutIn our industry work
Page 63 and 64: 5. Conduct and behaviour expectatio
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Travel Insurance (Out of Province /
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All GoodLife associates regardless
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• The survivor's pension - a mont
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Their entire shift on the public ho
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Timing of BreaksThe time of the bre
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Leaves of Absence with PayVacation[
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her General Manager to go to Canada
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Vacation Time for Full Time Salary
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STEP 5For salaryassociates onlySend
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Notifying your ManagerAssociates mu
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Pregnancy Leave[back to top]Pregnan
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Return to WorkOn expiry of a Pregna
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mother, plus 35 weeks of parental l
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What if the baby is born later than
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Earnings, for example, vacation pay
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5. A relative who is dependent on t
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doctor’s note must also indicate
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2. Associates should avoid offering
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Canada Food Inspection Agency[back
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Information Officer, Brett McClella
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Information such as business strate
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Male Top:• White or Black Coolmax
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Smoking in the Workplace[back to to
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Goals1. to protect the reputation a
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Appropriate UseIt is imperative tha
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Transportation from Residence to Ai
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expenses are only allowed when ther
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5. While on official business, the
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Complimentary Family Membership aft
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Associate use of Child Minding[back
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• If a suspected associate refuse
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Forms[back to top]Pregnancy and Par
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[back to top]Associate Sponsorship
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[back to top]Associate Referral For
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[back to top]Foreign Worker Acknowl
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[back to top]E-mail and Internet Ac
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[back to top]Free Resources Availab
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[back to top]Dismissal EmailTo: Hom
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Revenue Type 2Term Mem (you can lea
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SourceSelect ‘Referral - Staff’
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Associate Discounted 1 Year Term Me
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Referring Membership #Skip - not ap
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that GoodLife can have on the lives
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are allowed to use the club but sta
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Associate UniformsAs a GoodLife ass
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Dress Code for Membership Consultan
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Dress Code for Personal Trainers, F
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PASS WITH DISTINCTIONWhite Glove To
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Attention General Managers, Fitness
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7) If the associate has more than o
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General Manager Black Belt ProgramW
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Hi Mo,I just wanted to share with y
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NewBody Kick-Off Fall 2009 ReviewLi
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I’m thinking of doing a “Good-b
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November 28 - Quarterly Training Bu
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IAINBEFORE:Body weight: 240 lbs.Bod
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JANEBEFORE:Body fat: 29.3%Lung capa
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SYLVAINBEFORE:Body fat: 22.7%Body w
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