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GoodLife’s Focus on Associate RetentionAs you all know, our mission at GoodLife Fitness is to change as many lives as possible, and makeCanada the healthiest country on the planet. This is certainly a big, hairy, audacious goal – but weknow that we can do it!We understand and fully appreciate that the mission and vision of GoodLife is simply not possiblewithout our people. Our biggest assets are the associates who work with passion for what they doeach day. This really makes all the difference. People can work out at home, or can go to anynumber of recreation centers or fitness clubs – but only at GoodLife can they be surrounded bypeople who are best in class and truly present.This is why we are investing more time, energy and dollars than ever before, into making yourcareer at GoodLife the most enriching experience as possible. We are working to keep ourassociates longer so that they can reach their highest potential, and grow with the GoodLife familyfor years and decades to come.We want to congratulate Brandie Valliear in her new role as Retention and Engagement Managerwho is driving many initiatives to enhance your career. Brandie has been responsible for theexecution of the Awards Gala and Top 500 events for the last four years. Prior to working in thePeople Department, Brandie was a General Manager and has also been a top performing MC andCSR.In addition to overseeing a team of Rewards and Recognition associates who plan and execute ourmany Special Events and our Length of Service Program, Brandie also ensures that we have:Exit Interviews and Engagement Surveys -- to measure associate EngagementPerformance Reviews and 360 Feedback -- to provide richer development to our leadersImplementation and education of Retention and Engagement tools and programs -- tosupport managers to bring out the best in their associateEmployment Standards Act compliance -- to demonstrate caring for our biggest asset, ourpeopleBrandie’s vision for her role is to be a partner and a support system for all Managers and GoodLifeleaders so that retention and engagement can be measured, and improvements can be made. Sheis extremely passionate about the fact that increased engagement equates to increased impact
that GoodLife can have on the lives of Canadians from coast to coast! From our front-line CSR’s, toour Home Office associates working behind the scenes, every single role is absolutely integral to thebig picture and to our success as an organization.For questions, support or education on any of the initiatives above, please feel free to contactGoodLife’s Retention and Engagement Manager at bvalliear@goodlifefitness.com or (416) 921-9181. She would be happy to hear from you!Sincerely,Jane RiddellChief Operating OfficerGoodLife FitnessAlana FreeExecutive DirectorPeople Department
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GoodLife Holiday Party Dates and Lo
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Everyone must check in upon arrival
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Hello GoodLife Associates!The Award
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October Feature: Navigating Work an
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2. to ensure privacy, security and
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TO:CA, GM, DMFROM: Home Office Acco
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The People DepartmentRecruitmentRec
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2. Email - memberexperience@goodlif
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Specific questions regarding the fo
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Inside FT newsletterHome OfficeMark
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Provide information/applications fo
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Internal Job Postings:Included in t
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• Design and lead personal traini
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QualificationsEducation: Degree or
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Job Posting #4Position: Service Man
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LifeWorksQuarterly NewsletterQ32009
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LifeWorksQuarterly NewsletterStrate
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Member Experience Department: A Wel
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Frequently Asked Questions:Q. What
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Policy and Procedure HandbookAcknow
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Scent Reduction....................
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Respecting Diversity at GoodLifeHum
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Examples of harassmentHarassment is
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All associates have a responsibilit
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DefinitionsAccommodation: Accommoda
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Complimentary Family Membership aft
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It is the policy of the Canadian Go
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If they can’t continue in the int
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3. If a new associate does not have
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Fit-Fix WorkoutIn our industry work
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5. Conduct and behaviour expectatio
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Travel Insurance (Out of Province /
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All GoodLife associates regardless
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• The survivor's pension - a mont
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Their entire shift on the public ho
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Timing of BreaksThe time of the bre
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Leaves of Absence with PayVacation[
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her General Manager to go to Canada
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Vacation Time for Full Time Salary
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STEP 5For salaryassociates onlySend
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Notifying your ManagerAssociates mu
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Pregnancy Leave[back to top]Pregnan
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Return to WorkOn expiry of a Pregna
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mother, plus 35 weeks of parental l
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What if the baby is born later than
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Earnings, for example, vacation pay
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5. A relative who is dependent on t
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doctor’s note must also indicate
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2. Associates should avoid offering
Page 103 and 104: Canada Food Inspection Agency[back
Page 105 and 106: Information Officer, Brett McClella
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Page 113 and 114: Goals1. to protect the reputation a
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Page 117 and 118: Transportation from Residence to Ai
Page 119 and 120: expenses are only allowed when ther
Page 121 and 122: 5. While on official business, the
Page 123 and 124: Complimentary Family Membership aft
Page 125 and 126: Associate use of Child Minding[back
Page 127 and 128: • If a suspected associate refuse
Page 129 and 130: Forms[back to top]Pregnancy and Par
Page 131 and 132: [back to top]Associate Sponsorship
Page 133 and 134: [back to top]Associate Referral For
Page 135 and 136: [back to top]Foreign Worker Acknowl
Page 137 and 138: [back to top]E-mail and Internet Ac
Page 139 and 140: [back to top]Free Resources Availab
Page 141 and 142: [back to top]Dismissal EmailTo: Hom
Page 143 and 144: Revenue Type 2Term Mem (you can lea
Page 145 and 146: SourceSelect ‘Referral - Staff’
Page 147 and 148: Associate Discounted 1 Year Term Me
Page 149 and 150: Referring Membership #Skip - not ap
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Page 157 and 158: are allowed to use the club but sta
Page 159 and 160: Associate UniformsAs a GoodLife ass
Page 161 and 162: Dress Code for Membership Consultan
Page 163 and 164: Dress Code for Personal Trainers, F
Page 165 and 166: PASS WITH DISTINCTIONWhite Glove To
Page 167 and 168: Attention General Managers, Fitness
Page 169 and 170: 7) If the associate has more than o
Page 171 and 172: General Manager Black Belt ProgramW
Page 173 and 174: Hi Mo,I just wanted to share with y
Page 175 and 176: NewBody Kick-Off Fall 2009 ReviewLi
Page 177 and 178: I’m thinking of doing a “Good-b
Page 179 and 180: November 28 - Quarterly Training Bu
Page 181 and 182: IAINBEFORE:Body weight: 240 lbs.Bod
Page 183 and 184: JANEBEFORE:Body fat: 29.3%Lung capa
Page 185 and 186: SYLVAINBEFORE:Body fat: 22.7%Body w
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