On the Job at <strong>GoodLife</strong>Member Health and Safety[back to top]<strong>GoodLife</strong> is vitally interested in the health and safety of its members and will strive toprotect and ensure the safety of members while on <strong>GoodLife</strong> premises. Protection frominjury and disease is a major continuing objective and <strong>GoodLife</strong> will make every effort toprovide a safe and healthy environment. All supervisors and associates must be dedicatedto the continuing objective of reducing the risk of injury to members.In the event that a member appears to be in distress, for any variety of reasons, it isimportant that <strong>GoodLife</strong> associates are able to identify the situation, and reactappropriately.<strong>GoodLife</strong> will act in compliance with all Provincial workplace health and safety legislation._________________________________________________________________________All supervisors and associates are responsible to provide the following to <strong>GoodLife</strong>members:• Proper instructions in the use of <strong>GoodLife</strong> equipment, machines, products, services,and fitness areas• Assistance in the event that a member is visibly struggling, or having difficulty with any<strong>GoodLife</strong> equipment, machines, products, services and/or fitness areas, asappropriate• Healthy living information and advice regarding nutrition, lifestyle, and fitness• Encouragement for members regarding all aspects of fitness, and healthy living• Assessment of the overall fitness levels of members, ensuring they are not engaging inunsafe activity• Communicate concerns in a non-threatening manner, taking care to avoid conflict• Inform management in the event that a member is engaging in unsafe activity that theyhave been warned of but are choosing to disregard_________________________________________________________________________Member’s Personal ConcernsIn the event that an associate is given cause for concern regarding the health and safetyof a member due to external factors beyond the immediate control of either the associateor <strong>GoodLife</strong>, the associate shall take care to observe the situation to ensure that themembers health and safety is protected while on <strong>GoodLife</strong> premises.Health and safety factors that may affect members include:• Illness / Disease;• Alcohol or Drug Addictions;• Child and Domestic Abuse;• Assault;• Depression and Suicide;• Eating Disorders;• Mental Illness;• Divorce_________________________________________________________________________What to do if a member confides in an associate:1. If a member confides personal information to an associate regarding a mentalillness, addiction, domestic abuse, depression, suicide etc, associates areencouraged to listen in a sympathetic manner and advise the member to seekhelp from a qualified professional by giving them the appropriate phone numberand website form the list of ‘Free Resources Available in Canada’.Confidential and Proprietary Information of Goodlife <strong>Fitness</strong> Clubs | V14 July 2009 62
2. Associates should avoid offering advice that relates to a personal memberissue.3. If a member discloses personal medical information it should be kept privateand confidential. Likewise, associates should avoid providing any nutritionaladvice, as they may be unaware of any drug interactions that may take place,and may cause health problems as a result.4. Associates that receive information from a member regarding any physicalillness, substance abuse, mental health, etc. should maintain confidentialityregarding the information._________________________________________________________________________How to approach a member:1. Associates wanting to approach a member regarding any of the above Health andSafety factors must first contact the below individuals to ensure the properapproach and to role play if needed:-Member Experience Manager, Brad Lindsay at Office (519) 661-0190 x231, Mobile(519) 536-5190 or-Health & Safety Coordinator, Rob Duncan at Office (416) 536-9849, Mobile (647) 223-1422_________________________________________________________________________What to do if a member poses a threat to other associates or members in the club:1. In the event that a member is reasonably suspected of being under the influence ofeither alcohol, illegal drugs, or any such substance that may reasonably increaseeither their own risk of accident or injury, or that of other members, or that causesthem to negatively impact the surrounding members in any way, associates arerequired to advise the member that they must cease their actions. The managershould be contacted, and the member escorted off of the premises if appropriate.2. In the event that a member poses a threat to other associates or members in theclub, associates must advise the member that they must cease the unsafe action,and immediately report the behavior to their manager.3. In the event that a member discloses information regarding their intention to causeserious bodily harm to either themselves or others, or any intention to cause willfuldestruction to property, the associate that receives this information must disclosethis information to their manager and appropriate authorities.4. Managers should report any incidents listed above to the following individual:-Member Experience Manager, Brad Lindsay at Office (519) 661-0190 x231, Mobile(519) 536-5190_________________________________________________________________________It’s important to remember that we must handle serious personal issues being experiencedby our members in a very careful and sensitive manner.While associates may develop personal relationships with members, and may be inclinedto offer personal advice, associates must remember that any advice or statements madeduring regular working hours may construe professional advice, slander, or harassment,and could place <strong>GoodLife</strong> at risk of legal liability.Confidential and Proprietary Information of Goodlife <strong>Fitness</strong> Clubs | V14 July 2009 63
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GoodLife Holiday Party Dates and Lo
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Everyone must check in upon arrival
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Hello GoodLife Associates!The Award
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October Feature: Navigating Work an
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2. to ensure privacy, security and
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TO:CA, GM, DMFROM: Home Office Acco
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The People DepartmentRecruitmentRec
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Specific questions regarding the fo
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Inside FT newsletterHome OfficeMark
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Provide information/applications fo
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Internal Job Postings:Included in t
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• Design and lead personal traini
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QualificationsEducation: Degree or
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Job Posting #4Position: Service Man
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LifeWorksQuarterly NewsletterQ32009
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LifeWorksQuarterly NewsletterStrate
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Member Experience Department: A Wel
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Frequently Asked Questions:Q. What
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Policy and Procedure HandbookAcknow
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Scent Reduction....................
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Respecting Diversity at GoodLifeHum
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Examples of harassmentHarassment is
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that GoodLife can have on the lives
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are allowed to use the club but sta
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Associate UniformsAs a GoodLife ass
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Dress Code for Membership Consultan
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Dress Code for Personal Trainers, F
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PASS WITH DISTINCTIONWhite Glove To
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Attention General Managers, Fitness
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7) If the associate has more than o
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General Manager Black Belt ProgramW
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Hi Mo,I just wanted to share with y
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NewBody Kick-Off Fall 2009 ReviewLi
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I’m thinking of doing a “Good-b
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November 28 - Quarterly Training Bu
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IAINBEFORE:Body weight: 240 lbs.Bod
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JANEBEFORE:Body fat: 29.3%Lung capa
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SYLVAINBEFORE:Body fat: 22.7%Body w