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Job Posting #4Position: Service ManagerLocation: Brampton Co-ed/Womens Loblaws Head OfficeContact: bramptonlclhome@goodlifefitness.com before 5.00 PM on Friday October 9 th , 2009Job ProfileAs an integral member of the team, the Service Manager is responsible for generating revenue throughthe sales of Personal Training, as well as, working along side the General Manager ensuring that thepersonal training team and the customer service team are providing world class service, qualityprogramming and maintaining the quality relationship and retention of all Loblaw Companies Limitedmembers.Your Role• Maintain an active client load of Personal Training Clients• Assist the General Manager in ensuring that all requirements of the associates and club vision isachieved at all times• Ensure a high standard of professionalism and programming within the personal trainingdepartment• Ensure all administration is completed in accordance with GoodLife standards and deadlines• Develop & build positive and valuable relationships with every person who walks through thedoor, both on a personal and professional level (goal is to increase member retention)• Conduct Group Orientation and open service times on a weekly basis• Implement all service & retention programs and parties at the club• Have complete knowledge of pro shop items, tanning and products• Handle complaints in a courteous and professional manner• Complete facility and change room inspections when required• Meet with the General Manager at least 2 times per week for 30 minutes to review club needsfor the upcoming/ current week• Assist the General Manager in ensuring that the personal training department meets revenuegoals• Recruit, select, train, develop, coach, discipline, and manage performance of Personal Trainerswith the General Manager• Achieve individual and club monthly personal training goals• Effectively use all rehearsal modules provided for all Personal Trainers• In cooperation with the General Manager, ensure completion of performance reviews every sixmonths for Personal Trainers, and complete the “Fitness Manager Monthly PerformanceChecklist”• Support and ensure all personal training and service programs are functioning to companystandards