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Member Experience Department: A Well Oiled Machine!The Mission of the Member Experience Department:To provide World Class execution of House of the Retention while exceeding our revenuetargets at the Front Desk.The Vision of the Member Experience Department:To be known worldwide as the most successful company at retaining and engaging each WorldClass member through every interaction.The Member Experience Department - A Well Oiled Machine!If we control and continue our maintenance plan we will impact the largest part of the department: themembers!Three Gears:The Club Level Gear – Over the next year we are launching several fantastic initiatives:o Increasing Assistant General Manager and Customer Service Representative retentionby improving recruiting, training and on-boarding.o Doubling Pro Shop revenue and updating the branding for tanning, allowing associatesto make more money while saving members money.o Continually perfecting our World Class Meet and Greet, new member orientations andMember Save.o JUMP! – An initiative that will amaze you when you see it!Home Office Gear – While continuing the focus on servicing members over the phone, thepeople working in the HomeOffice Member Experience Department are dedicating time togetting members in bad financial standing with GoodLife restarted. Our number one goal withthis initiative is to get members to see the value in their memberships.Members That Stay Gear – Our ultimate goal is to have 100 per cent of our members use ourclubs in the first 30 days and from there, complete at least two work outs per week on a regularbasis.We know we will make a difference!