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TO: General Managers, Assistant General Managers, Member Care Managers andCustomer Service RepresentativesFROM: Member Experience DepartmentDATE: October 1st, 2009SUBJECT: New Product Addition & Product RemovalsPRIORITY: HighHello Tanning Salons,Announcement: Addition of Soy Dark to FLOW!Soy Dark is now available to order in FLOW! Soy Dark is an ultra dark tanning intensifier in theSwedish Beauty ® Botanica Line. This product is recommended for all tanners and offers naturalingredients along with great skincare. Please see below for further product details and features.SOY DARKUltra Dark Tanning Intensifier with BioBronze TechnologyBioBronze Technology – tan activator that is a blend of natural ingredients(like Camu Camu fruit – an amazing antioxidant) that enhances melanin for immediate, dark colour.H 2 Soy Blend – 95% natural formula is a combination of Hemp Seed Oil, Honey and Soy.This blend provides moisture to the skin, helps to even skin tone and reduce the appearance of finelines and wrinkles.Moisturizers – Aloe Vera provides essential moisture for softer skinand longer-lasting dark colour.Tanfresh Blend – helps to reduce after-tan odour giving a fresh fragrance.Paraben Free Lotion Fragrance: Fresh Morning DewAvailable in 8.5 oz bottles, 0.5 oz samplesBottle Retail Price: $68.00, Sample Retail Price $8.50Announcement: FLOW Product Removals – Perfectly Dark ® & Chocolate Silk ®In order to make room in FLOW for Soy Dark we have chose to remove two less popular products.Perfectly Dark ® and Chocolate Silk ® will be removed from FLOW. These changes will take effectOctober 1st.In order to help clear out these products that are no longer available on FLOW we are selling them ata special price. If you currently have any Perfectly Dark ® on your shelves please sell it for the specialprice of $57.50 for the bottle and $8.00 for the sample (plus applicable taxes). If you currently haveany Chocolate Silk ® on your shelves please sell it for the special price of $46.00 for the bottle and$5.50 for the sample (plus applicable taxes).Please take the time to go over the new product addition and product removals with your staff andhave them review the features and benefits of the new product.If you need further information or have any questions please contact your Member Experience Regional below:Jenna Vanderlip at jvanderlip@goodlifefitness.comJane Jopling at jjopling@goodlifefitness.comKarine Theoret at ktheoret@goodlifefitness.comMelissa McGarvey at mmcgarvey@goodlifefitness.comCheryl VanHaeren at cvanhaeren@goodlifefitness.comJennifer Ware at jware@goodlifefitness.comDee Kenny at dkenny@goodlifefitness.comRyan Prindle at rprindle@goodlifefitness.comStephanie Haldane at shaldane@goodlifefitness.comSerena Gamble (Uvalux) sgamble@uvalux.comHappy Tanning!Jenna, Jennifer, Jane, Dee, Ryan, Karine, Melissa, Cheryl, Stephanie & Serena
PASS WITH DISTINCTIONWhite Glove Top Performers - September, 2009(96% or higher, Pass Change Room/Shower Area)(92% or higher, Pass Change Room/Shower Area)101 Ajax Kingston/Harwood LCL 99.2% 1 London Windermere Coed 95.9%129 Oshawa Harmony LCL 99.2% 20 Etobicoke Valhalla Coed 95.9%30 Toronto Union Station Coed 98.8% 171 Ajax Harwood Plaza Coed 95.9%41 Strathroy Coed/Women's 98.6% 52 Windsor Tecumseh Mall Coed 95.8%85 Markham Markville Mall Coed 98.6% 164 Ottawa Place D'Orleans Coed 95.8%106 Toronto Street Women's 98.6% 56 North Bay Uptown Women's 95.7%142 Wasaga Beach LCL 98.6% 65 Richmond Hill Market LCL 95.7%128 Whitby Taunton/Brock LCL 98.5% 155 Toronto Mount Pleasant 95.7%10 Peterborough Charlotte St. Women's 98.4% 32 Toronto Queen/Yonge 95.6%67 Bowmanville Mall 98.4% 199 North York Sheppard Centre Coed 95.6%82 Oakville Town Centre Coed 98.4% 206 Oakville Hopedale Mall 95.6%46 Mississauga Millcreek Coed/Women's 98.3% 71 Hull du Plateau LCL 95.5%158 Niagara Falls Town & Country Coed 98.3% 45 London Argyle Mall Coed 95.4%173 Scarborough Town Centre LCL 98.2% 182 North York Willowdale 95.4%209 Hamilton Upper James 98.0% 15 North Bay Downtown Coed 95.3%104 Mississauga South Common 97.8% 79 Mississauga Glen Erin LCL 95.3%140 Cobourg Northumberland 97.8% 161 Sudbury Southridge Mall Coed 95.3%202 Brampton Kings Point Plaza 97.8% 115 Huntsville LCL 95.2%16 Windsor Ouellette Women's 97.7% 43 Stratford Romeo South Coed 95.1%17 Peterborough Chemong North Coed 97.7% 105 Ottawa Hazeldean Road Coed 95.1%49 Milton Main Street Women's 97.7% 168 Grimsby Industrial Drive Coed 95.1%141 London Oakridge Centre LCL 97.7% 130 Ottawa South Orleans LCL 95.0%179 Vaughan Weston/Hwy 7 Coed 97.6% 188 Toronto Plaza 95.0%186 North York Northridge 97.6% 50 Ottawa Queensview Coed/Women's 94.8%110 N. York Don Mills/Eglington LCL 97.5% 58 Bramalea City Centre Coed/Women's 94.8%156 Kitchener Highland Hills LCL 97.5% 62 Mississauga Mavis/Dundas LCL 94.8%159 Ottawa Bridlewood LCL 97.5% 80 Ottawa Barrhaven LCL 94.8%205 Guelph Stone Road Mall 97.5% 121 Mississauga Argentia LCL 94.8%35 Woodstock Dundas Street Women's 97.3% 119 London Wolseley LCL 94.7%48 Milton Steeles Coed 97.3% 27 London Galleria Mall Coed/Women's 94.6%63 London Sherwood Forest Mall Coed/Women's 97.3% 116 Repentigny Brien Blvd. LCL 94.6%133 Newmarket Green Lane LCL 97.3% 81 Ottawa Baseline/Woodroffe LCL 94.4%207 Hamilton Jackson Square 97.3% 162 Montreal Riviere des Prairies Women's 94.4%47 Toronto St. Clair Coed 97.2% 11 Ottawa Rideau Centre Coed 94.3%102 Windsor Walker Square LCL 97.2% 14 Sarnia Oak Acres Coed 94.3%189 Etobicoke King's Mill 97.2% 18 Windsor Devonshire Mall Coed 94.3%191 Scarborough Morningside Coed 97.2% 176 Ottawa March/Terry Fox Coed 94.3%7 Waterloo University/Weber Coed/Women's97.0% 44 Barrie Commerce Park Coed/Women's 94.1%117 St. Catharines Martindale LCL 97.0% 74 Kingston Barrack Street Coed 94.1%170 Georgetown Sinclair Avenue Coed 97.0% 111 Oakville Oak Park 94.1%184 Toronto Bloor Park 97.0% 112 North York Victoria Terrace Coed/Women's94.1%201 Hamilton Barton Street 96.9% 177 Ottawa Strandherd Crossing Coed 93.9%123 St. Thomas Talbot Street LCL 96.8% 124 Brockville Parkedale LCL 93.6%190 Sudbury LaSalle 96.8% 149 Ottawa Queen Street Coed 93.6%36 Kitchener Fairway Coed/Women's 96.7% 66 Sault Ste. Marie Great Northern Coed 93.5%57 Richmond Hill Hillcrest Mall Coed 96.7% 68 Ottawa Vanier Market LCL 93.5%169 Toronto King/Liberty Coed 96.7% 42 Woodstock Quality Inn Coed 93.4%180 Toronto Dufferin 96.7% 126 Magog LCL 93.4%187 North York Parkview 96.7% 108 Ottawa Gloucester LCL 93.2%29 Scarborough Kennedy/Ellesmere Coed/Women's 96.6% 64 Kingston Princess Street 93.1%37 Kitchener Market Square Coed 96.6% 70 Belleville Quinte Mall Coed/Women's 92.9%72 Chatham Downtown Centre Coed 96.6% 84 Ottawa Hunt Club Coed 92.8%137 Georgetown LCL 96.6% 34 St. Thomas South Edgeware Coed 92.6%175 Toronto Coxwell/Gerrard Coed 96.6% 109 Ottawa Walkley Coed 92.6%208 Hamilton Limeridge Mall 96.6% 143 Ottawa River Road LCL 92.6%38 Toronto McCaul Coed 96.5%78 Oshawa Centre Mall Coed 96.5%PASS
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GoodLife Holiday Party Dates and Lo
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Everyone must check in upon arrival
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Hello GoodLife Associates!The Award
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October Feature: Navigating Work an
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2. to ensure privacy, security and
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TO:CA, GM, DMFROM: Home Office Acco
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The People DepartmentRecruitmentRec
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2. Email - memberexperience@goodlif
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Specific questions regarding the fo
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Inside FT newsletterHome OfficeMark
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Provide information/applications fo
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Internal Job Postings:Included in t
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• Design and lead personal traini
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QualificationsEducation: Degree or
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Job Posting #4Position: Service Man
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LifeWorksQuarterly NewsletterQ32009
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LifeWorksQuarterly NewsletterStrate
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Member Experience Department: A Wel
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Frequently Asked Questions:Q. What
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Policy and Procedure HandbookAcknow
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Scent Reduction....................
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Respecting Diversity at GoodLifeHum
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Examples of harassmentHarassment is
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All associates have a responsibilit
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DefinitionsAccommodation: Accommoda
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Complimentary Family Membership aft
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It is the policy of the Canadian Go
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If they can’t continue in the int
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3. If a new associate does not have
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Fit-Fix WorkoutIn our industry work
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5. Conduct and behaviour expectatio
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___________________________________
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Travel Insurance (Out of Province /
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All GoodLife associates regardless
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• The survivor's pension - a mont
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Their entire shift on the public ho
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Timing of BreaksThe time of the bre
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Leaves of Absence with PayVacation[
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her General Manager to go to Canada
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Vacation Time for Full Time Salary
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STEP 5For salaryassociates onlySend
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Notifying your ManagerAssociates mu
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Pregnancy Leave[back to top]Pregnan
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Return to WorkOn expiry of a Pregna
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mother, plus 35 weeks of parental l
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What if the baby is born later than
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Earnings, for example, vacation pay
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5. A relative who is dependent on t
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doctor’s note must also indicate
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2. Associates should avoid offering
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Canada Food Inspection Agency[back
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Information Officer, Brett McClella
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Information such as business strate
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Male Top:• White or Black Coolmax
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Smoking in the Workplace[back to to
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Page 125 and 126: Associate use of Child Minding[back
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Page 129 and 130: Forms[back to top]Pregnancy and Par
Page 131 and 132: [back to top]Associate Sponsorship
Page 133 and 134: [back to top]Associate Referral For
Page 135 and 136: [back to top]Foreign Worker Acknowl
Page 137 and 138: [back to top]E-mail and Internet Ac
Page 139 and 140: [back to top]Free Resources Availab
Page 141 and 142: [back to top]Dismissal EmailTo: Hom
Page 143 and 144: Revenue Type 2Term Mem (you can lea
Page 145 and 146: SourceSelect ‘Referral - Staff’
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Page 149 and 150: Referring Membership #Skip - not ap
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Page 155 and 156: that GoodLife can have on the lives
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Page 159 and 160: Associate UniformsAs a GoodLife ass
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Page 167 and 168: Attention General Managers, Fitness
Page 169 and 170: 7) If the associate has more than o
Page 171 and 172: General Manager Black Belt ProgramW
Page 173 and 174: Hi Mo,I just wanted to share with y
Page 175 and 176: NewBody Kick-Off Fall 2009 ReviewLi
Page 177 and 178: I’m thinking of doing a “Good-b
Page 179 and 180: November 28 - Quarterly Training Bu
Page 181 and 182: IAINBEFORE:Body weight: 240 lbs.Bod
Page 183 and 184: JANEBEFORE:Body fat: 29.3%Lung capa
Page 185 and 186: SYLVAINBEFORE:Body fat: 22.7%Body w
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