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Specific questions regarding the following should be directed as indicated below:Questions regarding the status of invoicing, vendor payments, expense cheques, member refund cheques or anyissues of an accounts payable nature:Email address:payables@goodlifefitness.comPayables e-mail is monitored daily and questions are distributed to appropriate Associates for follow up asfollows:Vendor queries alphabetically by vendor name:A-J Adele Steele Ext. 318 asteele@goodlifefitness.comK-Z Tereza Elliott Ext. 236 telliott@goodlifefitness.comExpense Reports & Petty Cash, alphabetically by payee’s last name:A-J Alicia Xie Ext. 316 axie@goodlifefitness.comK-Z Elise Zhai Ext. 427 ezhai@goodlifefitness.comQuestions regarding Pro Shop Inventory counts:Minka SalkicExt. 270 msalkic@goodlifefitness.comQuestions regarding FLOW orders, products and general enquiries:Laurie Trevithick Ext. 329 ltrevithick@goodlifefitness.comDepartment Manager:Rasa Coulen Ext. 265 rcoulen@goodlifefitness.comWe would be happy to assist you with your accounts payable related concerns.Thank youRasa CoulenManager, Accounts Payable & Inventoryrcoulen@goodlifefitness.com or ext 265Member Services DepartmentSpecific questions regarding personal training at your clubLocating Personal Training Regional info – such as cell number and conference call numbersMarketing: clarification questions; Missing marketing materialsPT on the Net questions regarding access, passwords, difficulty with the site and getting new trainers registeredGroup Specialty Programming and TrainingSeminar approvalPersonal Trainers Staff IncentivesSuccess Story ChallengePersonal Training Black Belt ProgramNEW: Continuing Education for your trainers/Fitness ManagersMassage, Chiropractor and Athletic Therapy*Our department often gets calls daily in regards to financing and CARE corrections in regards to PT, however we are notthe correct department to call in situations like this.Tanya Pupatello 519-974-3099 or email me at: tpupatello@goodlifefitness.com
Fitness Training / Group Ex / Les Mills Canada DepartmentAny club Associate should please contact the National Training Coordinator if:If they need information with regards to registering for Group EXercise instructor training (Les Mills, Newbody,Zumba, Schwinn, Balanced Body, Yogafit).They are a host site for Group EXercise Instructor training.They require information with regards to special events such as LMI day at Can Fit Pro and Quarterly trainings.They need information about career opportunities with the training team or assessment department.Coordinator can be reached:1. Phone 1-800-790-9269 Ext. 245 / Cell: 519-318-72292. Email: ahanbidge@goodlifefitness.com3. Fax: 519-661-0194Fitness Training and Assessment CoordinatorGroup Exercise Regionals & CoordinatorsComplete requirements for new hires: order technology, set up access for CARE, exchange, FLOW ordering system,Payroll, train new Regionals.Train new RegionalsCan-Fit-Pro hotel booking for RegionalsUpdate & maintain Regional territory list and contact info for Regionals and CoordinatorsVacation tracking for Regionals, Coordinators and FT deptMo Money for Regionals/ Coordinators and reimbursementsClubs, Group Exercise Regionals & CoordinatorsAssessment DepartmentInstructor video assessmentsAutoship – add/remove programsLMI/NB manual music ordersIssue LMI/NB CertificatesTraining rebates and training reimbursements (hotel/gas)Shipping and handling training boxesPhone: Shiella Leslie: 519-661-0190 Ext. 414E-mail: sleslie@goodlifefitness.comExecutive Assistant to Maureen HaganTo book Mo to teach a special Newbody launch class or to have her present at a Special EventInquires about Mo’s book GoodLife Fitness: 6 Weeks to a New Body or FIT-iologyPhone: Elizabeth Peloza: 1-519-661-0190 ext. 249E-mail: epeloza@goodlifefitness.comFitness Training CoordinatorMembersAny member enquiries should be directed to the club’s Group Exercise Regional first!Club staffExercise tip and muscle moveLMI release/Newbody Kickoff postersMic repairsRed/blue files
Page 1 and 2: GoodLife Holiday Party Dates and Lo
Page 3 and 4: Everyone must check in upon arrival
Page 5 and 6: Hello GoodLife Associates!The Award
Page 8 and 9: October Feature: Navigating Work an
Page 10 and 11: 2. to ensure privacy, security and
Page 12 and 13: TO:CA, GM, DMFROM: Home Office Acco
Page 14 and 15: The People DepartmentRecruitmentRec
Page 16 and 17: 2. Email - memberexperience@goodlif
Page 20 and 21: Inside FT newsletterHome OfficeMark
Page 22 and 23: Provide information/applications fo
Page 24 and 25: Internal Job Postings:Included in t
Page 26 and 27: • Design and lead personal traini
Page 28 and 29: QualificationsEducation: Degree or
Page 30 and 31: Job Posting #4Position: Service Man
Page 32 and 33: LifeWorksQuarterly NewsletterQ32009
Page 34 and 35: LifeWorksQuarterly NewsletterStrate
Page 36 and 37: Member Experience Department: A Wel
Page 38: Frequently Asked Questions:Q. What
Page 41 and 42: Policy and Procedure HandbookAcknow
Page 43 and 44: Scent Reduction....................
Page 45 and 46: Respecting Diversity at GoodLifeHum
Page 47 and 48: Examples of harassmentHarassment is
Page 49 and 50: All associates have a responsibilit
Page 51 and 52: DefinitionsAccommodation: Accommoda
Page 53 and 54: Complimentary Family Membership aft
Page 55 and 56: It is the policy of the Canadian Go
Page 57 and 58: If they can’t continue in the int
Page 59 and 60: 3. If a new associate does not have
Page 61 and 62: Fit-Fix WorkoutIn our industry work
Page 63 and 64: 5. Conduct and behaviour expectatio
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Page 67 and 68: Travel Insurance (Out of Province /
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All GoodLife associates regardless
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• The survivor's pension - a mont
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Their entire shift on the public ho
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Timing of BreaksThe time of the bre
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Leaves of Absence with PayVacation[
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her General Manager to go to Canada
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Vacation Time for Full Time Salary
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STEP 5For salaryassociates onlySend
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Notifying your ManagerAssociates mu
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Pregnancy Leave[back to top]Pregnan
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Return to WorkOn expiry of a Pregna
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mother, plus 35 weeks of parental l
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What if the baby is born later than
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Earnings, for example, vacation pay
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5. A relative who is dependent on t
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doctor’s note must also indicate
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2. Associates should avoid offering
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Canada Food Inspection Agency[back
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Information Officer, Brett McClella
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Information such as business strate
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Male Top:• White or Black Coolmax
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Smoking in the Workplace[back to to
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Goals1. to protect the reputation a
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Appropriate UseIt is imperative tha
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Transportation from Residence to Ai
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expenses are only allowed when ther
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5. While on official business, the
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Complimentary Family Membership aft
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Associate use of Child Minding[back
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• If a suspected associate refuse
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Forms[back to top]Pregnancy and Par
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[back to top]Associate Sponsorship
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[back to top]Associate Referral For
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[back to top]Foreign Worker Acknowl
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[back to top]E-mail and Internet Ac
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[back to top]Free Resources Availab
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[back to top]Dismissal EmailTo: Hom
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Revenue Type 2Term Mem (you can lea
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SourceSelect ‘Referral - Staff’
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Associate Discounted 1 Year Term Me
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Referring Membership #Skip - not ap
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that GoodLife can have on the lives
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are allowed to use the club but sta
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Associate UniformsAs a GoodLife ass
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Dress Code for Membership Consultan
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Dress Code for Personal Trainers, F
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PASS WITH DISTINCTIONWhite Glove To
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Attention General Managers, Fitness
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7) If the associate has more than o
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General Manager Black Belt ProgramW
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Hi Mo,I just wanted to share with y
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NewBody Kick-Off Fall 2009 ReviewLi
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I’m thinking of doing a “Good-b
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November 28 - Quarterly Training Bu
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IAINBEFORE:Body weight: 240 lbs.Bod
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JANEBEFORE:Body fat: 29.3%Lung capa
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SYLVAINBEFORE:Body fat: 22.7%Body w
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