- 62 -151. <strong>The</strong> right of patients to be informed of their rights in their mother tongue or a language thatthey understand has been introduced in the LPA. 98 However, it transpired during the visit thatpatients at the establishments visited were not being provided with an introductory brochure. <strong>The</strong><strong>CPT</strong> reiterates its previous recommendation that an introductory brochure setting forth thehospital routine and patients' rights (including information on avenues for complaint) bedevised and issued to each patient on admission, as well as to their families/guardians. Anypatients unable to understand this brochure should receive appropriate assistance.152. In respect of contact with the outside world, there were no limitations on correspondenceand visits from relatives. 99 However, as regards access to a telephone, there were no pay phones ateither establishment and patients had to request permission to use an office phone. <strong>The</strong> <strong>CPT</strong> urgesthe <strong>Armenia</strong>n authorities to facilitate psychiatric patients’ access to a telephone.153. As regards complaints procedures, patients could complain to the director and to a numberof outside bodies, in particular, courts, the prosecutor, the Human Rights Defender and national orlocal authorities. 100 Further, a telephone hotline for complaints had been established by the Ministryof Health. That said, because of the above-mentioned problems of access to a telephone anddifficulties in sending letters on a confidential basis, it was practically impossible for patients tomake a confidential complaint. <strong>The</strong> <strong>CPT</strong> urges the <strong>Armenia</strong>n authorities to introduce a formalsystem for lodging complaints in a confidential manner (including a register of complaintsand a possibility to appeal). In this context, the introduction of complaints boxes (withrestricted staff access) should be considered.154. As regards external supervision, in addition to visits by the supervising prosecutor,psychiatric hospitals can be visited by the Human Rights Defender and representatives of civilsociety. However, it appeared that visits by the latter two bodies were sporadic. <strong>The</strong> <strong>CPT</strong>recommends that the <strong>Armenia</strong>n authorities develop a system of regular visits by anindependent body to psychiatric hospitals. This body should be authorised, in particular, totalk privately with patients, examine all issues related to their living conditions and treatment,receive directly any complaints which they might have and make any necessaryrecommendations.9899100Section 22, paragraph 1.1, of the LPA.See Section 22, paragraph 1.8, of the LPA which grants involuntary psychiatric patients “the right to maintaincontacts with the outside world by means of newspapers and magazines, mail and meetings with visitors”.See Section 22, paragraphs 1.4 and 1.11, of the LPA.
- 63 -F. Social care homes1. Preliminary remarks155. <strong>The</strong> delegation visited for the first time in <strong>Armenia</strong> a social care establishment, namelyVardenis Nursing Home (“Internat”). <strong>The</strong> only establishment of its kind in <strong>Armenia</strong>, it is under theauthority of the Ministry of Labour and Social Affairs. <strong>The</strong> nursing home had been moved to itscurrent main site in 1993, a renovated former obstetric hospital building from the late 1980s situatedon the edge of Vardenis. A second satellite site, about 2 km away, in the town, had been opened in2008 in renovated facilities of the former district hospital.With an official capacity of 370, at the time of the visit the institution was accommodating390 residents 101 (169 men and 221 women), aged from 18 to 78 years. Residents wereaccommodated in seven wards: two male wards, two female wards and one mixed ward on the mainsite, and another two mixed wards on the satellite site. Each ward had a capacity of some 50residents.Approximately 60% of the residents suffered from schizophrenia, 35% from learningdisabilities and a few from organic brain damage or dementia. Residents from both of the maindiagnostic groups were in mixed wards. Further, there were reportedly plans to create a new 40-bedward, which would allow the waiting list and the overcrowding on some of the existing wards to bereduced.2. Ill-treatment156. Most of the residents interviewed by the <strong>CPT</strong>’s delegation spoke positively of the attitude ofhealth-care staff. Further, relations between health-care staff and patients, as well as between thepatients themselves, appeared quite relaxed.That said, the delegation heard a few allegations of physical ill-treatment (e.g. slapping) ofresidents by ward-based staff; the ill-treatment alleged was said to occur in the context of residentsbecoming agitated or disobeying the staff’s orders. Further, several residents spoke of occasionalrude behaviour and verbal abuse by ward-based staff. <strong>The</strong> delegation was informed by themanagement that in May 2009, five staff members had been dismissed in relation to physical illtreatmentof a resident.101Seventeen residents were on leave at the time of the visit. Regarding turnover, the delegation was informedthat beds becoming vacant following discharge or deaths were quickly filled with new admissions, there beinga waiting list in the Ministry of Labour and Social Affairs.
- Page 1 and 2:
Strasbourg, 1 December 2010SecretCP
- Page 3 and 4:
- 3 -D. Prison Service establishmen
- Page 5 and 6:
- 5 -Copy of the letter transmittin
- Page 7 and 8:
- 7 -B. Establishments visited3. Th
- Page 9 and 10:
- 9 -6. As emphasised by the CPT in
- Page 11 and 12: - 11 -II.FACTS FOUND DURING THE VIS
- Page 13 and 14: - 13 -13. The case of Vahan KHALAFY
- Page 15 and 16: - 15 -In the CPT’s view, professi
- Page 17 and 18: - 17 -All these steps permitted the
- Page 19 and 20: - 19 -In order for the Committee to
- Page 21 and 22: - 21 -33. With respect to the right
- Page 23 and 24: - 23 -38. The CPT is pleased to not
- Page 25 and 26: - 25 -B. Military establishments1.
- Page 27 and 28: - 27 -The CPT trusts that the Armen
- Page 29 and 30: - 29 -55. In the light of the above
- Page 31 and 32: - 31 -D. Prison Service establishme
- Page 33 and 34: - 33 -65. In the establishments vis
- Page 35 and 36: - 35 -71. At Yerevan-Kentron Prison
- Page 37 and 38: - 37 -4. Foreign prisoners75. Durin
- Page 39 and 40: - 39 -83. In the CPT’s view, the
- Page 41 and 42: - 41 -Further, the Committee recomm
- Page 43 and 44: - 43 -6. Health carea. health-care
- Page 45 and 46: - 45 -107. The CPT wishes to recall
- Page 47 and 48: - 47 -e. Yerevan Prison Hospital’
- Page 49 and 50: - 49 -f. suicide prevention117. Sui
- Page 51 and 52: - 51 -121. The procedure contained
- Page 53 and 54: - 53 -126. Several remand prisoners
- Page 55 and 56: - 55 -133. The Secure Unit of Nubar
- Page 57 and 58: - 57 -The CPT recommends that the A
- Page 59 and 60: - 59 -6. Means of restraint144. For
- Page 61: - 61 -148. The delegation’s findi
- Page 65 and 66: - 65 -159. Concerning food, the del
- Page 67 and 68: - 67 -The CPT recommends that the A
- Page 69 and 70: - 69 -APPENDIX ILIST OF THE CPT'S R
- Page 71 and 72: - 71 -Investigations into cases pos
- Page 73 and 74: - 73 -- verbal information on right
- Page 75 and 76: - 75 -- the Armenian authorities to
- Page 77 and 78: - 77 -comments- the CPT trusts that
- Page 79 and 80: - 79 -- appropriate steps to be tak
- Page 81 and 82: - 81 -Health carerecommendations- t
- Page 83 and 84: - 83 -comments- the CPT trusts that
- Page 85 and 86: - 85 -requests for information- cla
- Page 87 and 88: - 87 -- steps to be taken at both e
- Page 89 and 90: - 89 -Social care homesIll-treatmen
- Page 91 and 92: - 91 -comments- the Armenian author
- Page 93 and 94: - 93 -B. OTHER AUTHORITIESProsecuto
- Page 95 and 96: Instruction #Ց-2 dated 29.01.2009
- Page 97 and 98: was brought in by the court of firs
- Page 99 and 100: As a result of the facts of various
- Page 101 and 102: The right of inerrogation of a witn
- Page 103 and 104: The departmental network is being i
- Page 105 and 106: Respective measures have been taken
- Page 107 and 108: Review of criteria for serving the
- Page 109 and 110: In cases of non-performance of the
- Page 111 and 112: mentioned establishment does not pr
- Page 113 and 114:
The problem of overcrowding exists
- Page 115 and 116:
een taken by the Penitentiary Servi
- Page 117 and 118:
facilities, closed, semi-closed and
- Page 119 and 120:
causes certain difficulties in prov
- Page 121 and 122:
Medical units of penitentiary estab
- Page 123 and 124:
appropriate, sentenced prisoners ar
- Page 125 and 126:
Armenia; pursuant to the Decision o
- Page 127 and 128:
In connection with paragraph 122 of
- Page 129 and 130:
liable in the manner prescribed by
- Page 131 and 132:
esidents by the staff is punishable
- Page 133 and 134:
Order of the residents’ admission
- Page 135 and 136:
Termination of“Erebouni”functio
- Page 137 and 138:
հոդվածի համաձայն, ք
- Page 139 and 140:
Հասարակական կարգի
- Page 141 and 142:
ՀՀ ոստիկանության հ
- Page 143 and 144:
Ինչ վերաբերում է բե
- Page 145 and 146:
ՀՀ կառավարության 05.
- Page 147 and 148:
ոստիկանության անձն
- Page 149 and 150:
ՈՒսումնասիրելով այ
- Page 151 and 152:
դատապարտյալներ, ին
- Page 153 and 154:
Զեկույցի 69-րդ և 70-րդ
- Page 155 and 156:
տեսակցությունների
- Page 157 and 158:
Ինչ վերաբերվում է հ
- Page 159 and 160:
զբոսանքի կազմակերպ
- Page 161 and 162:
լոգանք ընդունելու
- Page 163 and 164:
ՀՀ ԱՆ ՔԿՎ բժշկական
- Page 165 and 166:
կանոնները, հիվանդն
- Page 167 and 168:
դատապարտյալը կատար
- Page 169 and 170:
ծառայության կալանա
- Page 171 and 172:
• ՀՀ ԱՆ հրավերով Ֆր
- Page 173 and 174:
Բնակելի մակերեսով
- Page 175 and 176:
Հարազատների հետ կա
- Page 177 and 178:
ՀՀարդարադատության
- Page 179 and 180:
ՙՎարդաշեն՚Գործուն