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Form No Description Pages - Max Life Insurance

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PERIODIC DISCLOSURES<strong>Form</strong> L - 41 GRIEVANCENAME OF THE INSURER: MAX NEW YORK LIFE INSURANCE COMPANY LIMITEDREGISTRATION NO: 104; DATE OF REGISTRATION WITH IRDA : NOVEMBER 15, 2000STATEMENT AS ON: 31st MARCH 2012GRIEVANCE DISPOSALS. <strong>No</strong>. Particulars Opening Balance * AdditionsComplaints Resolved/ settledFully Accepted Partial Accepted RejectedComplaints Pending1 Complaints made by customersa) Sales Related 30 3,065 2,095 121 878 1b) New Busines Related 259 4,931 4,692 466 32 -c) Policy Servcing related 1,233 4,828 5,430 490 139 2d) Claim Servicing related 1 333 317 141 4 505 -e) Others 13 66 61 6 12 -Total Number 1,868 13,207 12,419 1,087 1,566 32 Duration wise Pending StatusComplaints made bycustomersComplaints made byintermediariesa) Less than 15 days 3 - 3b) Greater than 15 days - - -Total Number 3 - 3* Opening balance should tally with the closing balance of the previous financial year.Total1. The rejected complaints represent all the cases where company is pursuing litigation filed by the claimant and are not in the nature of complaints.39

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