2011 annual report 2011 annual report - Garanti Bankası

Our Core Values“Our customers…”are the cause of all our operations and efforts.• We always strive to satisfy our customersabove and beyond their expectations.• We are honest, courteous, helpful, solutionorientedand always pleasant.“Garanti and itsemployees have highmoral values”• We conscientiously obey rules andregulations without exception.• Having a good conscience is very importantfor both the organization and the individualsforming it.“The most importantelement for us is thehuman factor”• We value individuals and invest continuouslyin human resources.• Our quality is driven and ensured by ouremployees.• Every team member is driven primarily by aquest for quality.• We understand the importance ofdelegating responsibilities.• We encourage our employees to takeinitiative.• We believe in the creative and productivepowers of motivation and strive to generatesuch an environment.• We believe that each member of our teamis a leader in his/her field and the at what he/she does.Continuous progress• We sustain the quality of our services byconstantly improving ourselves rather thanmaintaining the status quo.• Investing in our people and technologyto achieve continuous progress is aninseparable element of our policy.• Our primary duty is to sustain a high level ofquality while constantly improving the qualityof our products and services.• Our approach to improving quality isproactive; we strive to identify the needs andexpectations of our customers and addressthem even before they are voiced by ourcustomers.Social responsibilities• We exert every effort to be beneficial tosociety, the environment and humanity.• We are confident that our exemplary workwill promote good will within the bankingsector and the entire country.Teamwork• We believe in effective teamwork andopen lines of communication. We do notcompromise these principles.• We are opposed to strict layers of hierarchy.• Everybody at Garanti from the CEO to thelowest ranking personnel and all organizationswe cooperate with coalesce into a unifiedpower to realize the vision.• The effective teamwork of the Bank isstrengthened by collaboration, mutual trustand respect.Setting strategiesto be pursued for theachievement of itsvision and mission,Garanti also definedbinding corporatevalues that allemployees shall abideby. These core values,indispensable forGaranti employees at alllevels, have becomea way of life andway of doingbusiness.GARANTI BANK 2011 ANNUAL REPORT 11