ﺩﺭﺍﺴﺔ - St Clements University
ﺩﺭﺍﺴﺔ - St Clements University
ﺩﺭﺍﺴﺔ - St Clements University
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
ﺕﻻﺎﺠﻤﻟﺍ ﻲﻓ ﺓﺭﻴﺨﻻﺍ ﺕﺍﻭﻨﺴﻟﺍ ﻲﻓ ﻕﺍﺭﻌﻟﺍ ﻩﺩﻬﺸ ﻱﺫﻟﺍ ﻅﻭﺤﻠﻤﻟﺍ ﺭﻭﻁﺘﻟﺍ ﻊﻤﻭ<br />
لـﺒﻗ ﻥـﻤ ﻕﺎﻁﻨﻟﺍ ﻊﺴﺍﻭ ﺩﻘﻨ ﻙﺎﻨﻫ ﻥﺃ ﻻﺍ ﺔﻓﺎﻜ ﺔﻴﻋﺎﻤﺘﺠﻻﺍﻭ ﺔﻴﺩﺎﺼﺘﻗﻻﺍﻭ ﺔﻴﺴﺎﻴﺴﻟﺍ<br />
ﺩﻭـﺠﻭ ﻥـﻋ ﺞﺘﺎﻨ ﺔﻟﻭﺩﻟﺍ ﺕﺍﺭﺍﺯﻭ<br />
ﻲﻓ ﺔﻴﺭﺍﺩﻻﺍ ﺕﺎﺴﺴﺅﻤﻠﻟ ﻲﻗﺍﺭﻌﻟﺍ ﻊﻤﺘﺠﻤﻟﺍ ﺩﺍﺭﻓﺃ<br />
ﺔـﻴﺭﺍﺩﻻﺍ ﻡﺎﺴـﻗﻻﺍ ﺀﺎـﺴﺅﺭ ﻥﻤ لﻴﻠﻗ ﺭﻴﻏ ﺩﺩﻋ ﺀﺍﺩﺍ ﻯﻭﺘﺴﻤ ﻲﻓ ﺭﻭﺼﻗ ﻭﺍ ﻑﻌﻀ<br />
لـﻤﻌﻟﺍ ﺕﻻﺎﺠﻤ ﻲﻓ ﻡﻬﺘﺎﻴﻟﻭﺅﺴﻤ ﻡﺠﺤﻟ ﻙﺍﺭﺩﻻﺍ ﻡﻬﺼﻘﻨﻴ ﺎﻤﻜ ﻡﻬﺘﺎﻴﺎﻔﻜ ﻲﻓ ﺽﺎﻔﺨﻨﺍﻭ<br />
ﺔﻴﺒﻠﺴـﻟﺍ ﺭﻫﺍﻭـﻅﻟﺍﻭ ﺕﻼﻜﺸﻤﻟﺍ ﺽﻌﺒ لﻼﺨ ﻥﻤ ﺓﺭﻫﺎﻅﻟﺍ ﻩﺫﻫ ﺕﻠﺠﺘ ﺩﻗﻭ<br />
ﺭﺎﺸـﺘﻨﺍﻭ ﺕﺎﻤﺩﺨﻟﺍ ﺕﺎﻴﻭﺘﺴﻤ ﻲﻨﺩﺘ ﺎﻬﻨﻴﺒ ﻥﻤ ﺔﻔﻠﺘﺨﻤﻟﺍ<br />
*<br />
ﻱﺭﺍﺩﻻﺍ<br />
ﻥﻴﺩﺎﻴﻤﻟﺍ ﻲﻓ ﺭﻬﻅﺘ ﺕﺃﺩﺒ ﻲﺘﻟﺍ<br />
. ﻱﺭﺍﺩﻻﺍ ﺩﺎﺴﻔﻟﺍ ﺭﺎﺸﺘﻨﺍﻭ ﺔﻟﺎﻁﺒﻟﺍ<br />
ﹰﺎﻨﻫﺭ ﺢﺒﺼﺃ لﻀﻓﺃ ﻡﺩﻘﺘ ﻕﻴﻘﺤﺘﻭ ﺔﻟﻭﺩﻟﺍ ﺕﺍﺭﺍﺯﻭﺒ ﺽﻭﻬﻨﻟﺍ ﻥﺃ ﺙﺤﺎﺒﻟﺍ ﻯﺭﻴﻭ<br />
ﻊﻤﺘﺠﻤﻟﺍ ﺡﺎﺘﺠﺘ ﻲﺘﻟﺍ ﺕﺍﺭﻴﻐﺘﻟﺍ ﺔﻬﺠﺍﻭﻤﻟ ﻙﻟﺫﻭ<br />
ﺕﻻﺎـﺠﻤ ﺔـﻓﺎﻜ ﻲﻓ ﺕﺍﺭﻴﻐﺘ ﻥﻤ ﻩﺩﻬﺸﻴ<br />
،ﺎﻬﻴﻓ<br />
ﺔﻴﺭﺍﺩﻻﺍ ﻡﺎﺴﻗﻻﺍ ﺀﺎﺴﺅﺭ ﺓﺀﺎﻔﻜﺒ<br />
ﺎﻤ ﺀﻭﻀ ﻲﻓ ﻊﻤﺘﺠﻤﻟﺍ ﺕﺎﺤﻭﻤﻁ ﻕﻴﻘﺤﺘﻟﻭ،<br />
ﻡﺎﺴﻗﻻﺍ ﺀﺎﺴﺅﺭ ﺕﺎﻴﺎﻔﻜ ﺭﻴﻭﻁﺘ ﻰﻠﻋ ﺯﻴﻜﺭﺘﻟﺍ ﻲﻋﺩﺘﺴﺘ ﺔﺤﻠﻤ ﺔﻴﻭﻟﻭﺍ ﻪﻟ ﻥﺍ ﺎﻤﻜ<br />
. ﺓﺎﻴﺤﻟﺍ<br />
ﻲﻤﻠﻌﻟﺍ ﺹﺼﺨﺘﻟﺍ ﺕﺎﻴﻭﺘﺴﻤ ﻥﻤ ﻥﻜﻤﻴ ﺎﻤ ﻰﻠﻋﺍ ﻰﻟﺍ ﻲﻨﻬﻤﻟﺍ ﻡﻬﻠﻤﻋ ﻁﻭﺭﺸﻭ ﺔﻴﺭﺍﺩﻻﺍ<br />
ﻲـﻓ ﺔـﻴﻟﺎﻋ ﺔـﻴﻨﻬﻤﻭ ﺔـﻴﻤﻠﻋ ﺕﺎﻴﻭﺘﺴـﻤ ﻍﻭﻠﺒ ﻥﻤ ﻡﻬﻨﻴﻜﻤﺘﻭ<br />
،ﻲﻓﺎﻘﺜﻟﺍﻭ<br />
ﻲﻨﻬﻤﻟﺍﻭ<br />
ﺔـﻴﺩﺎﻴﻘﻟﺍ ﻡﻬﻤﺎﻬﻤﺒ ﻉﻼﻁﻀﻻﺍ ﺔﻴﻐﺒ ﺎﻫﺩﻴﺩﺠﺘﻭ ﻡﻫﺩﺍﺩﻋﺍ ﺏﻴﻟﺎﺴﺍ ﺭﻴﻭﻁﺘﻟ<br />
ﻡﻬﺘﺎﺼﺼﺨﺘ<br />
( TQM)<br />
ﺔﻠﻤﺎﺸــﻟﺍ ﺓﺩﻭــﺠﻟﺍ ﺓﺭﺍﺩﺍ ﺕــﻨﺎﻜ ﺎــﻤﻟﻭ<br />
. ﻡــﻬﻠﻤﻋ ﻥﻴﺩﺎــﻴﻤ ﻲــﻓ<br />
ﻡﺎـﻤﺘﻫﺍ ﻰﻠﻋ ﺕﺫﻭﺤﺘﺴﺃ ﻲﺘﻟﺍ ﺕﺎﻬﺠﻭﺘﻟﺍ ﻡﻫﺃ ﻥﻤ Total quality management<br />
ﻥﻴﻴﻤﻴﺩﺎـــــﻜﻻﺍ ﻥﻴﺜﺤﺎـــــﺒﻟﺍﻭ ﻥﻴـــــﺴﺭﺎﻤﻤﻟﺍ ﻥﻴﺭﻴﺩـــــﻤﻟﺍ<br />
ﺩﺤﺄﻜ<br />
( Dale, 1999<br />
؛Creech,<br />
2001؛Harrington,<br />
2001 ؛Brown,<br />
2006)<br />
ﺔﺠﻭﻤﻟﺍ ﺎﻬﻨﺄﺒ ﺎﻬﻔﺼﻭ �ﺩﺤ ﻰﻟﺍ ،ﺔﻴﻟﺎﺤﻟﺍ ﺓﺭﺘﻔﻟﺍ ﻲﻓ ﺔﺒﻭﻏﺭﻤﻟﺍ ﺓﺩﺌﺎﺴﻟﺍ ﺔﻴﺭﺍﺩﻹﺍ ﻁﺎﻤﻨﻻﺍ<br />
ﺔﻴﺭﺼﻋ ﺓﺭﺍﺩﺇ ﺔﻔﺴﻠﻓ ﻰﻠﻋ ﺯﻜﺘﺭﺘ ﺫﺇ<br />
،ﺏﻴﺴﺍﻭﺤﻟﺍ<br />
ﺓﺭﻭﺜﻭ ﺔﻴﻋﺎﻨﺼﻟﺍ ﺓﺭﻭﺜﻟﺍ ﺩﻌﺒ ﺔﺜﻟﺎﺜﻟﺍ<br />
ﺀﺎـﻘﺘﺭﻻﺍ لـﺠﺃ ﻥﻤ ﺔﺼﺼﺨﺘﻤﻟﺍ ﺔﻴﻨﻔﻟﺍ ﺕﺍﺭﺎﻬﻤﻟﺍ ﻥﻴﺒﻭ ﺔﻴﺭﺍﺩﻻﺍ لﺌﺎﺴﻭﻟﺍ ﻥﻴﺒ ﺝﺯﻤﺘ<br />
.<br />
ﺔﻟﻭﺩﻟﺍ ﺕﺍﺭﺍﺯﻭ ﻲﻓ ﻥﻴﻴﺼﺎﺼﺘﺨﻷﺍﻭ ﻥﻴﻟﺅﺴﻤﻟﺍ ﻥﻤ ﺩﺩﻋ ﻊﻤ ﺙﺤﺎﺒﻟﺍ ﺎﻫﺍﺭﺠﺃ<br />
ﺔﻴﺼﺨﺸ ﺕﺍﺀﺎﻘﻟ<br />
*
Change language