ﺩﺭﺍﺴﺔ - St Clements University
ﺩﺭﺍﺴﺔ - St Clements University
ﺩﺭﺍﺴﺔ - St Clements University
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ﻲﻟﺎﻌﻟﺍ ﻡﻴﻠﻌﺘﻟﺍ ﻲﻓ<br />
ﺎﻴﻠﻤﻋﻭ ﺎﻴﺭﻅﻨ<br />
( ﻕﻴﺒﻁﺘﻟﺍﻭ ﺔﻴﺭﻅﻨﻟﺍ ﻥﻴﺒ ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ)<br />
.<br />
TQM<br />
: ﺔﺴﺍﺭﺩﻟﺍ ﻑﺩﻫ<br />
ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ ﻰﻠﻋ ﻑﺭﻌﺘﻟﺍ<br />
ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ ﻕﻴﺒﻁﺘ ﺞﺌﺎﺘﻨ ﻰﻠﻋ ﻑﺭﻌﺘﻟﺍ<br />
ﺔﻴﺒﺭﻌﻟﺍ ﺕﺍﺭﺎﻤﻹﺍ ﺔﻌﻤﺎﺠ ﻲﻓ ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ ﻕﻴﺒﻁﺘﻟ ﺔﺤﺭﺘﻘﻤ ﺔﻐﻴﺼ ﻡﻴﺩﻘﺘ<br />
ﺔﻨﺎﺒﺘـﺴﺍ ﺕﺩﻋﺃ ﺩﻗﻭ<br />
،ﻲﻔﺼﻭﻟﺍ<br />
ﺔﺴﺍﺭﺩﻟﺍ ﺞﻬﻨﻤ ﻥﺎﺜﺤﺎﺒﻟﺍ ﺩﻤﺘﻋﺍ<br />
: ﺔﺴﺍﺭﺩﻟﺍ ﺞﻬﻨﻤ<br />
ﺓﺭﺎﺒﻋ<br />
( 25)<br />
ﺎـﻬﻠﻫﺅﺘ ﻲﺘﻟﺍ ﺕﺎﻴﻨﺎﻜﻤﻹﺍ ﻥﻤ ﺩﻴﺩﻌﻟﺍ ﺎﻬﺒ ﺕﺍﺭﺎﻤﻹﺍ<br />
ﺔﻌﻤﺎﺠ ﻥﺃ ﺞﺌﺎﺘﻨﻟﺍ ﺕﺭﻬﻅﺃ<br />
: ﺕﺎﻴﻨﺎﻜﻤﻹﺍ ﻩﺫﻫ ﺯﺭﺒﺍ ﻥﻤﻭ ﺎﻬﺒ<br />
.<br />
( TQM<br />
.<br />
•<br />
•<br />
•<br />
ﻥﻤ ﺔﻨﻭﻜﻤ<br />
) ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ ﻕﻴﺒﻁﺘﻟ<br />
ﺔﻌﻤﺎﺠﻟﺍ ﻪﻤﺩﺨﺘﺴﺘ ﻱﺫﻟﺍ ﺓﺩﻤﺘﻌﻤﻟﺍ ﺕﺎﻋﺎﺴﻟﺍ ﻡﺎﻅﻨ<br />
ﺱﻴﺭﺩﺘﻟﺍ ﺔﺌﻴﻫ ﺀﺎﻀﻋﻷ ﻡﻴﻭﻘﺘﻟﺍ ﻡﺎﻅﻨ<br />
ﺔـﺌﻴﻫ ﺀﺎﻀـﻋﺃﻭ ﺎﻬﺒﻼﻁﻟ ﺕﺍﺭﺎﻤﻹﺍ ﺔﻌﻤﺎﺠ ﺎﻫﺭﻓﻭﺘ ﻲﺘﻟﺍ ﺕﻼﻴﻬﺴﺘﻟﺍﻭ ﺕﺎﻨﺎﻜﻤﻹﺍ<br />
.<br />
. ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ ﻕﻴﺒﻁﺘ لﻴﻬﺴﺘ ﻲﻓ ﺩﻴﻜﺄﺘﻟﺎﺒ ﻡﻫﺎﺴﺘ ﻲﺘﻟﺍ ﺎﻬﺒ ﺱﻴﺭﺩﺘﻟﺍ<br />
(<br />
1999<br />
,<br />
ﺩﻌﺴﻤﻭ ﻪﻌﺒﻨ ﻭﺒﺃ)<br />
: ﺔﺴﺍﺭﺩ<br />
( ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ ﻕﻴﺒﻁﺘ ﻭﺤﻨ<br />
ﺔﻠﻤﺎﺸﻟﺍ ﺓﺩﻭﺠﻟﺍ ﺓﺭﺍﺩﺇ ﻡﻭﻬﻔﻤ ﻕﻴﺒﻁﺘ ﺔﻴﻨﺎﻜﻤﺇ ﻰﻠﻋ ﻑﺭﻌﺘﻟﺍ ﻭﻫ<br />
ﻕـﻴﺒﻁﺘﻟﺍ ﻲﻓ ﺎﻬﺘﺎﻴﻨﺎﻜﻤﺇ ﺩﻴﺩﺤﺘ<br />
ﺔﻴﻐﺒ ﺔﻴﺴﺍﺭﺩ ﺔﻟﺎﺤ ﺎﻬﻔﺼﻭﺒ<br />
.<br />
ﺕﺎـﻤﻴﻠﻌﺘﻟﺍﻭ ﺔـﻤﻅﻨﻻﺍ<br />
)<br />
: ﺔﺴﺍﺭﺩﻟﺍ ﻑﺩﻫ<br />
•<br />
•<br />
•<br />
. 6<br />
،ﺔﻴﻠﻫﻷﺍ<br />
ﻥﺎﻤﻋ ﺔﻌﻤﺎﺠ ﻲﻓ<br />
ﻕﻴﺒﻁﺘﻟﺍ ﺀﺎﻨﺜﺃ ﺔﻠﻤﺘﺤﻤﻟﺍ ﺕﻼﻜﺸﻤﻟﺍﻭ ﺕﺎﺒﻭﻌﺼﻟﺍﻭ ﺕﺎﻗﻭﻌﻤﻟﺍ ﺩﻨﻋ ﻑﻭﻗﻭﻟﺍﻭ<br />
ﺎﻬﻤﺩﻘﺘ ﻲﺘﻟﺍ ﺔﻔﻠﺘﺨﻤﻟﺍ ﺕﺎﻤﺩﺨﻟﺍ<br />
: ﺔﻴﺘﻻﺍ ﺔﻴﻀﺭﻔﻟﺍ ﻡﺎﻌﻟﺍ ﺎﻬﻓﺩﻫ ﻥﻤ ﺔﺴﺍﺭﺩﻟﺍ ﺕﻘﺘﺸﺍﻭ<br />
،ﺔﻴﻤﻠﻌﻟﺍ<br />
ﺕﺍﺯﻴﻬﺠﺘﻟﺍ<br />
ﻙﻟﺫﻜ<br />
،ﺔﻴﺴﺍﺭﺩﻟﺍ<br />
ﻁﻁﺨﻟﺍ<br />
،ﻲﺴﻴﺭﺩﺘﻟﺍ<br />
ﺭﺩﺎﻜﻟﺍ<br />
،ﺔﻴﻠﻫﻷﺍ<br />
ﻥﺎﻤﻋ ﺔﻌﻤﺎﺠ ﻲﻓ ﺓﺩﻭﺠﻭﻤﻟﺍ ﺔﻴﻠﺨﺍﺩﻟﺍ<br />
(<br />
ﻡﻬﻟ ﺔﻌﻤﺎﺠﻟﺍ<br />
-
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