Your Policy Booklet - AllClear Travel Insurance

and avoid language difficulties. If the hospital you are treated at subscribes to this service theywill ask to see your proof of insurance so it is important to carry this with you. You will be asked tocomplete a simple Charge Care form to confirm the nature of the treatment received. The doctoror clinic will collect the policy excess from you and send their bill to charge care for payment. Thecountries where this service is available are: Spain and all the Spanish Islands, Greece and theGreek Islands, Cyprus, Bulgaria, Egypt and Turkey. www.chargecareinternational.co.ukWHAT HAPPENS IF YOU MISS YOUR BOOKED FLIGHT DUE TO ILLNESS?Provided YOU have contacted our medical assistance service YOUR policy will beautomatically extended to cover YOU until it is agreed that YOU are fit to travel home. OURmedical assistance service will liaise with YOUR treating doctor and YOU and once YOU are fitto travel, they will make appropriate alternative arrangements.RETURNING EARLY TO THE UKThis policy covers YOU to come home early because YOU are ill only if medical treatment is notavailable locally. If YOU are thinking of cutting short YOUR TRIP because YOU are not well thenYOU must contact our medical assistance service on +44 (0) 845 260 3260 or alternativelycall +44 (0) 1732 85 33 33 for advice first. If YOU need to come home for any other reason, suchas the illness of a close relative in the UK then YOU should make YOUR own arrangements,bearing in mind YOUR duty to act at all times as if uninsured. If YOU are not sure whether YOURparticular circumstances are included in the cover then call Travel Claims Facilities on +44 8453707187 between 9.00 am and 5.00 pm UK time for advice.FOR NON EMERGENCY MEDICAL CLAIMSIf it is not an emergency medical claim, please contact the OK To Travel Ltd Claims Departmenton 08453 707187 in the UK when YOU get home, stating what kind of claim it is (cancellation,personal possessions etc), giving YOUR policy number and asking for a claim form.Please make a claim on YOUR return:• Obtain a medical certificate from the local medical practitioner who treated YOU abroad.• Please keep receipts and account for all expenses incurred.WHERE TO OBTAIN A CLAIMS FORMWe have appointed Travel Claims Facilities to look after YOUR claim. If YOU require a claim formplease obtain a form from the internet at: www.travel-claims.net or by phoning 08453 707 187.15