to view pdf file of current issue - Wing World Magazine Archives

More documents

Recommendations

Info

worth of repair parts fertilizes the backordersituation and eventually results in increasedvehicle prices. But given that the warrantyclaim had been denied, that the damage wasvery minimal, and that the necessary repairwas actually quite simple and inexpensive, doesthis repair strategy make sense on a customerpaidrepair? Of course not.But if the technician doesn’t understandwhat caused the damage or isn’t accomplishedat repairing electrical systems, he’s unlikely tohave knowledge of or confidence in anythingother than complete replacement. As you’veseen suggested before in these pages, decisionslike these separate technicians from partsreplacers.Cover Your AssetsSo much for the first option, but whatabout the last? If we believe, based on assurancesfrom dealership personnel, that there’san even chance they can get the warrantydenial reversed, then isn’t there also an evenchance that they can’t? Would it therefore beprudent to authorize a tremendously expensiverepair based on these assurances? I thinknot.And consider the reason in this case thatthe claim was denied—the tech told the companythat the damage was caused by aftermarketparts. That’s a deal-breaker. No way, nohow is the denial being reversed unless thetechnician tells the company he was mistaken.Likely? I don’t think so. Nevertheless, this wasthe option selected by the bike’s owner.That’sMajor Bad Decision #1.Having authorized the now completedrepair, and being presented with a repair ticketthat clearly stated all the charges are customerpaid—none shown in the warranty column—Major Bad Decision #2 was in paying the ticketin full and removing the bike from the dealership.Once that happens, the deal is done.There’s no further incentive for the dealershipto intercede with the manufacturer, and themanufacturer will have a devil of a time resolvingthe issue with the dealership.My hunch is that this hapless GL1800owner is $2200 out of pocket, and that no furtherresolution will be coming his way unlessthe manufacturer’s inspection of the harnessyields a verdict in his favor.Recommended Steps to ProblemResolutionAs consumers, we need to keep our witsabout us in situations like these and apply a bitof critical thinking. Act in haste, repent atleisure.When faced with an unusual and potentiallyexpensive repair, one should:1. Get a copy of the written cost estimatethat includes all work to be performed.2. Make certain that the dealer notifiesyou before making any additions to theRepair Order.3. Get a firm determination from thedealer, preferably in writing, whetherthe repair will be covered by the OEMwarranty. And do so before authorizingthe Repair Order.4. If not satisfied with any part of the precedingprocess, escalate your concernsto the store owner/manager.5. If still not satisfied, refer to yourowner’s manual for information oncontacting the Customer ServiceGroup at the OEM distributor(American Honda). They are there toassist with resolving differencesbetween dealers and customers.The preceding five steps are no guaranteethat a customer will get what they want ormay feel they deserve. But if followed, they willat least prevent the sort of unnecessary financialheartache this particular customer suffered.●Honda Gold Wings for Less!2008 & 2009 MODELS AVAILABLE AT ALL LOCATIONS!LOS ANGELES HONDAOTD CYCLESPORTS OFOakland and Auburn, CA and Denver, COCall for “OUT THE DOOR” Prices at 800-261-8397www.otdcyclesports.comAlways wear a helmet, eye protection and protective gear.50 Wing World
AFTER HOURS ordering until 10:00 pm — Call 1-866-748-1007New Gene’s GalleryTire Pressure Monitor SystemStop by on Saturday for Tires & Oil ChangesMAINTENANCE CORNERGL1500 FERODOBrake Pads..........$34.99 setPurchase two sets and get the third for $10.00Hondaline Top Trunk Spoilerw/brake light. Reg. - $269.99SALE - $199.99Choose from 2005 Dark Metallic Grayor 2003 Jupiter Orange.DUNLOPELITE IIITiresGL1500 ..............$309.99 prGL1800 ..............$329.00 prMetzler ME880 ..$379.99 prFREE FREIGHTUnlighted lower headlight grillWas $59.99 Now $39.99GL1800 FERODOBrake Pads ..........$39.99 setPurchase two sets and get the third for $10.00Compu-Fire Combo Fits 89-00Retail - $549.99SALE - $499.99 FREE FREIGHTHondalineCoolant$5.99 qtGW requires 4 quartsKüryakyn Fork Brace CoversWas $49.99 Now $29.99This hand held device for the GL 1500 or GL 1800 willdisplay your tire pressure & tire temperature for both tiresas you walk up to the bike or as you ride down the road.No more getting down on the ground, getting all dirtyjust to check your tires. Press one button and you get thereadings in real time!Similar items with the same features are advertisedin Wing World for $169.99 - $199.99. Gene’s Gallerysaves you money and keeps you safer, as you WILL checkyour tires more often with our TPMS.Our Price Only $129.99You save $40.00—$70.00!#45-1844 NEW Add-OnBattery side cover insert.Snaps into OEM or Chrome batteryside covers. SALE - $44.99Compu-Fire Alternator onlyRetail - $449.99SALE - $309.99 Fits 1989-2000Honda HP410W40Semi SyntheticOil$8.99 qtGW requires 4 quartsHandlebar Riser Kit (5 Positions)Was $69.99 Now $49.99NEW Wider GL1800 TrikeLeg Wings. Move more air aroundthe rider & passenger & helps keepbugs off the trike fenders $49.99Deka Battery1975-2000 - $99.992001-2009 - $119.99ProgressiveGL1800Fork Springs$99.99 set#7327 Gl1800 #8616 Gl1800 #7437Gl1800 #4681Gl1800ISO Grip Covers (for Heated Grips)Was $79.99 Now $59.99Price may change without notice!ESCAPADE TrailerHANNIGAN Trike1-800-728-4363 • 417-831-6592 • Fax 417-831-31053230 E. Chestnut Exp. • Springfield, MO 65802New web site: www.genesgallery.comIn-Stock!2009 Yellow, 2009Dark Cherry Red,2007/2008 DarkMetallic Red, 2008BlackOptions: Chrome Tongue, Bra, Side Marker Lights, ChromeWheels, Mudflaps, Spoiler w/brake light, carpet, garment bag, Coolerpackage, spare tire, 2006+ tail lights. $5,499.99 Shipping Avail.HANNIGAN SIERRAIn-Stock!2009 Yellow,2007/2008 DarkMetallic RedOptions: Chrome Tongue, Bra, Chrome Wheels, 2006+ taillights, garment bag, spoiler w/brake light, carpet. $5,499.99In-Stock!2009 Yellow,2008 MetallicRed, 2008 PearlWhiteOptions: E-Z Steer fork kit, foot fairings, chrome wheels, trailerhitch, whale tail spoiler w/brake lights, carpet. $33,900.00CSC COBRA TrikeIn-Stock!2009 Yellow, 2009 DarkCherry Red, 2007/2008Dark Metallic Red.1 - GL1800 Unpainted KitOptions: E-Z Steer fork kit, ground effects, chrome wheels,upgraded brake kit, chrome wheel well trim, trailer hitch, 2006+ taillights, license frame/light, reverse lights. $32,500.00 and upJ&M OPEN FACE HEADSETJ&M HS-8154 Includes:two speakers, boom microphone,complete cord to hook up to theHonda 5pin cord.Regular Price - $99.99Sale - $79.99Purchase two and get free freight.
Page 1: Ways toPack Light& TrailerOptionsMa
Page 4: In the ZoneSharon Stanley • Edito
Page 7 and 8: A WORD FROMYOUR EXECUTIVEDIRECTOR20
Page 10: More on Squiggly RoadsAlittle bemus
Page 14 and 15: In Memory of Lesley Kennedy, Intern
Page 16: A selection of Member-written lette
Page 19 and 20: KURYAKYNGL1800 BACKRESTKURYAKYNGL18
Page 21 and 22: Big Bike Parts says the unique desi
Page 23 and 24: Jesse Schroader
Page 25 and 26: Howard Halasz works to repair the b
Page 27 and 28: WORLDS FAVORITEGOLD WINGSHOPPING DE
Page 29 and 30: “Spring is just aroundthe corner.
Page 32 and 33: Technical Questions and Answers abo
Page 34 and 35: GL1800 4 FUNCTION SPOILER LIGHTPlug
Page 36 and 37: 941-723-9817Disabled Motorcycle Rid
Page 38 and 39: CB Problem on GL1500Stu, I just hap
Page 40 and 41: ikes are in very close proximity. B
Page 42 and 43: EXTRA!We have great news!On Decembe
Page 44 and 45: EXPERIENCE THE DIFFERENCE1-800-90-T
Page 46 and 47: B y S t u O l t m a n • S e n i o
Page 48 and 49: 34New terminals attached to correct
Page 52 and 53: B y R a n d y P o w e l l • C o n
Page 54 and 55: Photos of your bike trip—likethes
Page 56 and 57: zoom feature in Phanfare because I
Page 58 and 59: B y T i n a V a s q u e z a n d S h
Page 60 and 61: Tag A LongTag A Long Trailers, a di
Page 62 and 63: Me, putting a Tail of the Dragonsti
Page 64 and 65: Wing Ding 31, July 2-5, 2009 • Tu
Page 66 and 67: ParkOologah Lake- HawthornBluff Cam
Page 68 and 69: MOTORCYCLE GOODIESFor information o
Page 70 and 71: Go from four-wheel touring to two-w
Page 72 and 73: Convention Center, 5555 N. River Rd
Page 74 and 75: AL-Y BIRMINGHAM BARDEN, B 205-629-0
Page 76 and 77: SC-B FLORENCE PETRUSH, J 843-319-32
Page 78 and 79: GWRRA OFFICIAL PRODUCTS(800) 843-94
Page 80 and 81: eaders’ ridesDo you have a good,
Page 82: A Special Valentine’s Day Tribute

to view pdf file of current issue - Wing World Magazine Archives

Create successful ePaper yourself

Delete template?

Save as template?