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2010 Port Waste Reception and Handling Plan - Port of Rotterdam

2010 Port Waste Reception and Handling Plan - Port of Rotterdam

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5.7.1 ReportComplaints with regard to alleged inadequacies <strong>of</strong> <strong>Port</strong> <strong>Reception</strong> Facilities may be submitted to therelevant port <strong>and</strong> the IMO. The complaints form has been adopted internationally: ”revisedconsolidated format for reporting alleged inadequacy <strong>of</strong> port reception facilities” (IMO, MEPC/Circ.349– 18 November 1998) <strong>and</strong> can be downloaded from www.port<strong>of</strong>rotterdam.com/en.It is advisable that a complaint concerning unnecessary delay be submitted as soon as possible sothat measures can be taken in order to limit any delay to the ship as much as possible.5.7.2 H<strong>and</strong>lingIf a complaint is submitted to the port manager he will inform the complainant <strong>of</strong> the results <strong>of</strong> theinvestigation in writing <strong>and</strong> supported by reasons, as well as <strong>of</strong> any conclusions attached thereto.Version 3 October 2009 page 21 <strong>of</strong> 36 <strong>2010</strong> <strong>Port</strong> <strong>Waste</strong> <strong>Reception</strong> <strong>and</strong> H<strong>and</strong>ling <strong>Plan</strong>

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