Getting Started Guide - VAX VacationAccess

Getting Started GuideManaging Your VAX VacationAccess PasswordVAX VacationAccess provides site security features that help ensure information is safe andsecure from unwanted access that can expose clients to fraudulent use of their information.Resetting Your PasswordUsers will automatically be prompted to reset their passwords every 6 months.Passwords must contain a minimum of 8 characters and include at least 1 letter and 1number.Passwords are case sensitive. The 4 previous passwords cannot be used.Account Lock and Password ResetsUsers are required to reset their passwords every 6 months. If an account has been inactivefor more than 90 days, users will be locked out of their account and should contact theirSite Manager to have their account unlocked. Once the account has been unlocked and thecorrect password is entered, the user will be required to change their password. If thepassword is unknown, it will need to be reset by the Site Manager.VAX VacationAccess users will be locked out of their account if they unsuccessfully resettheir password, make 6 unsuccessful attempts to log in, or if it has been more than 6months since the last time they logged in. If you forget your password or your accountbecomes locked, contact your agency’s Site Manager to have your account unlocked.Managing Users in Member Services (Site Managers)The Site Manager can add, edit or remove users, reset passwords and lock or unlockaccounts. To manage your users, select the Member Services link at the top, right corner ofany VAX VacationAccess page.©January 2013 VAX VacationAccess Page 18 Version Date: January 7, 2013