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le travail à l'écran de visualisation work with display units

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C0PIN6 WITH COMPUTER STRESSSten-Olof Brenner, Eva Wallius, Antony LindgrenLu<strong>le</strong>â University of Technology, Swe<strong>de</strong>nIn a study on coping and computer stress, stress at textediting <strong>work</strong> was Induced experimentally by increasing theresponse time ( response <strong>de</strong>lay). Response <strong>de</strong>lay was se<strong>le</strong>ctedas an experimental factor since this emerged as a frequentstressor in a pilot study, based on Interviews <strong>with</strong>administrative assistants, using computers as word processors.36 subjects participated In three text editing trials, each ona separate day, consisting of editing, and storing text. Trialone was a <strong>le</strong>arning trial similar to all; trial two and threewere the same as trial one but <strong>with</strong> an experimentallyIntruduced Increase in response time for half of the subjects.The subjects were randomly assigned to the conditions.Cognitive sty<strong>le</strong> (Mastery, Locus of control, Selfesteem)aridcoping sty<strong>le</strong> were measured before the trials. Psychologicalmood was measured before and after each trial. Each trial wascomputer logged and vidoe recor<strong>de</strong>d for analysis of copingbehavior and performance data (duration of the trial, erorrs,use of special keys etc).In summary, the increase In repsone time inducedpsychological stress, indicated by perceived low controland high tenseness. The stress affected only partiallyperformance: duration of the trial was Increased but notquality. Analyses of the logs and tape recordings revea<strong>le</strong>dcompensating mechanisms or coping processes, filteringthe effects of stress on performance. Both stress andperformance data were mo<strong>de</strong>rated by cognitive sty<strong>le</strong> andcoping sty<strong>le</strong>. The study gave insigths in how to cope <strong>with</strong>stress at computer <strong>work</strong>, and confirmed the stressfu<strong>le</strong>ffect of response <strong>de</strong>lay.Keywords: coping, text editing, stressEFFECTS OF WORKER-TERMINATED MICROBREAKS ON PERFORMANCEAND MOOD STATE DURING COMPUTER-BASED DATA ENTRY WORKRobert A. Henning, Ph.D., Research Associate, National ResearchCouncil-National Institute for Occupational Safety and Health,Robert A. Taft Laboratories, Cincinnati, Ohio, USA.Steven L. Sauter, Ph.D., National Institute for OccupationalSafety and Health, Division of Biomedical and BehavioralScience, Cincinnati, Ohio, USA.The effects of <strong>work</strong>er-terminated microbreaks on performance andmood state were evaluated in computer-based, data entry <strong>work</strong>.Experienced data entry operators (N = 20) performed a highlyrepetitive, data entry task for two days in a simulated officeenvironment. Each day was divi<strong>de</strong>d into six, 40-min <strong>work</strong>periods.Subjects took a brief rest pause (microbreak) at the<strong>work</strong>station in the midd<strong>le</strong> of each <strong>work</strong> period. Subjects wereinstructed to terminate this microbreak when ready to resume<strong>work</strong>.Subjects 1 keystroke rates, error rates, and backspace rates(number of backspace corrections per total keystrokes) werescored for each <strong>work</strong> period. Also, a survey of mood state wasadministered to assess tension, irritation, fatigue, boredom,and stress during the <strong>work</strong> period.Results showed that microbreaks averaged 36 sec in <strong>le</strong>ngth(SD = 25 sec) . High ratings of fatigue and boredom during the<strong>work</strong> period were associated <strong>with</strong> longer microbreaks (p < .05),suggesting that the break period was self-adjusted in relationto mood state. In addition, backspace rate was lower followinglong microbreaks (p < -05), implying that the <strong>de</strong>gree ofrecovery was linked to the <strong>le</strong>ngth of the microbreak. However,keystroke performance worsened in the second half of each <strong>work</strong>period (p < .05), suggesting that subjects terminatedmicrobreaks before comp<strong>le</strong>te recovery could occur.These results provi<strong>de</strong> some indication that microbreaks areinstrumental in reducing fatigue and associated performance<strong>de</strong>crements in data entry <strong>work</strong>, and that <strong>work</strong>ers tend to prolongmicrobreaks in relation to the experience of fatigue. However,the data also suggest that allowing <strong>work</strong>er discretion inregulating the <strong>le</strong>ngth of short breaks is not an effective meansfor combatting fatigue since performance does not recoverfully.KEYWORDS:Rest breaks, fatigue, performanceTEV 1989 — DEUXIÈME CONFÉRENCE SCIENTIFIQUE INTERNATIONALE • MONTRÉAL • SECOND INTERNATIONAL SCIENTIFIC CONFERENCE — WWDU 1989107TEV 1989 — DEUXIÈME CONFÉRENCE SCIENTIFIQUE INTERNATIONALE • MONTRÉAL • SECOND INTERNATIONAL SCIENTIFIC CONFERENCE — WWDU 1989125

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