FCA Employee Handbook - Financial Conduct Authority

Grievance ProcedureThe FCA is working to become an organisation where employees feel stimulated, developedand able to give their best to their work. However, we are aware that from time to time,employees may be unhappy about certain aspects of their working life.We believe that most concerns can be dealt with quickly and informally if the employee andline manager have open and honest conversations. However, there are times when concernscannot be resolved in this way.The purpose of this policy is to provide employees and line managers with an approach forraising and addressing a diverse range of work concerns in a fair and timely manner and asclosely as possible to the point of origin.PrinciplesWhat you can expect from the FCAWe will manage concerns raised about working life in line with the following principles and will:deal promptly with any concerns you raise and listen to what you have to say;try to address concerns as closely as possible to the point of origin;establish the facts of a complaint, conducting an investigation where required;attempt where possible to deal with concerns informally;follow this grievance procedure if informal processes have not worked;keep any actions and paperwork confidential – as far as we can;treat employees fairly and vary these procedures if necessary, e.g. if they place disabledemployees at a disadvantage; andsupport all parties to the process in a sensitive and appropriate way.What the FCA expects of youWe expect employees to:use informal processes to try to resolve their concerns wherever possible;raise any grievance as soon as possible after the event giving rise to thecomplaint (as a general guide we suggest that it should normally be raisedwithin two weeks);put your complaint in writing if you are using the formal stages of thegrievance procedure;explain how you would want your concerns to be resolved; andkeep the details of the grievance confidential.The Grievance ProcedureThe FCA’s formal grievance procedure has three stages preceded by aninformal stage.Informal stageFCA Employee Handbook 2013 168