Human Capital Summit - Human Capital Institute

2012 Human Capital SummitSummit Day One4:00–4:45 Concurrent SessionsTrack: Organizational StrategySpotlighting Recognition: How Intuit Has Reinforced a Culture of Innovation andElevated Employee EngagementRecognizing performance, innovation and service dedication share values at Intuit. This visionpermeates everything they do from product development to culture management. It defines thecompany’s passion for delivering products that supersede the competition and improve life for itscustomers. Innovation has become the cornerstone for Intuit’s culture with its employees at the center.Success depends upon employees’ daily performance and behaviors embodying Intuit’s key culturalattributes. So how does Intuit reinforce these values and cement its culture? How does the companyensure both individual employees and entire teams feel recognized and are continually motivatedtoward improved performance?To celebrate the hard work and commitment of its international workforce, Intuit invests in a single,global recognition program that drives and unites its more than 8,000 employees around the world.Appropriately named “Spotlight,” Intuit’s employee recognition program was created to recognizebehaviors and performance that go above and beyond and advance along the path of innovation.During the past several years, Intuit Spotlight has helped reinforce a unified culture and driveconsistently higher employee engagement levels. (Intuit’s latest engagement score is 85% — thisis considered world-class). The program has also ensured employees feel valued for performancethat is truly making a difference internally and externally. When asked, more than 90% of employeesagree that receiving a Spotlight award makes them feel recognized.In this joint presentation, Intuit’s Sr. Compensation Business Partner Jennifer Leprid will discuss thesteps the company took to unify its global workforce and the business impact achieved by embracingthe power of a global, strategic employee recognition program. Globoforce’s Vice President of ClientStrategy and Consulting Derek Irvine will share the proven strategies that made Intuit’s programsuccessful and how these strategies can be applied to any large or mid-sized enterprise seeking tomake a quantifiable impact on employee engagement and proactively manage culture.In this interactive forum, Lepird and Irvine will:Discuss how employee recognition programs help to reinforce positive company cultures throughtimely, specific, and meaningful recognition momentsExamine how recognition can serve as an ongoing performance management tool for employeesHighlight the challenges and successes Intuit experienced on its path to implementing asuccessful strategic employee recognition program globallyShare recognition best practices for success and why program flexibility is crucial forglobal adoptionDemonstrate the impact of recognition on individual and team performance and engagementPresenters:Jennifer Lepird, Senior Compensation Business Partner for IntuitDerek Irvine, Vice President of Client Strategy and Consulting for Globoforce31