Easthall Residents Assoc Social Accounts - The Social Audit Network

Fourth Value: Environmentally AwareGroup 5 4 3 2 1 Don’t KnowCentre Users 31 5 1 1 1 10Funders 1 1Partners 1 6 2 2 4Main Partner 1Staff 2 1Volunteers 3 1Mgt Committee 3 1Comments about values:“100% satisfied with quality of service”“The Centre is excellent”“Staff are always nice, very pleasant”“Youth Arts have been working in the Glenburn for two years; the support from staffhas been positive and helpful.”“There has been a noticeable change in ERA, over the last two years, not least in thebuilding itself, but also in attitudes, manner and presentation within the community.”“I have worked with ERA over a number of years and have always found theassociation enthusiastic and eager to work in partnership.”“I have always found ERA very friendly and accessible.”“Materials are recycled. Good location and walking distance from bus stops. CCTVviewed to increase safety”Commentary:• 67 out of 78 respondents believed that the staff at Glenburn Centre are verysuccessful or successful in its professional capacity.• 62 out of 78 respondents believed the Glenburn Centre was very successful orsuccessful in its accessibility.• 70 out of 78 respondents believed that the staff at the Glenburn Centre are verysuccessful or successful at being friendly and approachable.• 54 out of 78 respondents believed that the Glenburn Centre operated a verysuccessful or successful environmental policy.Over three quarters of all respondents believed that the staff at the Glenburn Centreare very successful or successful in its professional capacity. Also over threequarters of the stakeholders believe that the Glenburn Centre is very successful orsuccessful in its accessibility. Additionally, over three quarters of the respondentsbelieved that the staff at the Glenburn Centre are very successful or successful inbeing friendly and approachable towards its users. Furthermore, over two thirds ofthe respondents believed that the Gleburn Centre is very successful or successful intheir environmental awareness.These figures would suggest that the Glenburn Centre is successful in meeting theirvalues. Although three of the partners rated the professional side of the Centre aseither unsuccessful or very unsuccessful, they also rated the accessibility of theGlenburn Centre as being unsuccessful or very unsuccessful. Furthermore, thesepartners also seemed to believe that the staff at the Glenburn Centre wereunsuccessful or very unsuccessful at being friendly and approachable. However, onreading these respondents comments, one of them commented; “I have alwaysfound ERA very friendly and accessible.” Another partner stated; “We have used the19