CMI Approved Centre Handbook - Chartered Management Institute

CMI Approved Centre HandbookApril 2012 Version 1This document is based on Crown Copyright © 2004

ContentIntroduction 5About CMI 5Our Vision, Mission and Objectives 5Our Strategic Objectives 5CMI and its role as an Awarding Body 6CMI Learner Membership 6On completion of a qualification 6Benefits of CMI qualifications 6CMI Membership Benefits 7CMI Awarding Body 8Customer Service Statement 8Awarding Body Structure 8Roles and Responsibilities 9Service Levels 10CMI Marketing Support 11CMI Brand Guidelines 11Dedicated marketing support for CMI Approved Centres 11More support for your Learners 11Helping us to help you 12Learner registration and certification 13Registration of Learners 13Invoices 13Issue of Learner certificates 14Issue of replacement certificates 14Amending Learner details 15Change of Learner details 15Learner withdrawal from a qualification 15Transfer of a Learner to another CMI Approved Centre 15Learner transfer to a different qualification 15Learner and Centre fees 16Registration fees 16Annual Centre fee 16Approval of additional qualification(s) 16Satellite Site fee 16Centre visits 16Policy and Procedures 17CMI Complaints and Appeals Policy 17CMI Complaints and Appeals Procedure 17CMI Malpractice and Maladministration Policy 17CMI Malpractice and Maladministration Procedure 17CMI Moderation Rules 17CMI Reasonable Adjustments Policy 17CMI Reasonable Adjustments Procedure 17CMI Special Consideration Policy 17Page 2 of 56

CMI Approved Centre Visits 39The role of the Quality Manager 39CMI Centre visits 39External Assessment/Marking 41Qualifications 42Benefits of CMI qualifications 42CMI qualifications 42Qualification Framework 43Qualification Credit Framework (QCF) 43Scottish Credit and Qualifications Framework (SCQF) 44Apprenticeships 44Funding CMI qualifications 45Recognition of prior learning 47Review of CMI qualifications 47Qualification Extension 47Amendments to qualifications 47Withdrawal of a qualification 47How to advertise CMI qualifications 48Assignment briefs 48Progression and Exemptions 48Qualification feedback 48The registration and monitoring of a Satellite Site 49Introduction 49Satellite Sites 49Prior to seeking Satellite Site registration 49Auditing Satellite Sites 50Partnership agreement 50Communication 50Quality Assurance 51CMI Centre Visit 51Registering a Satellite Site 51Cost 51Additional information that you may find helpful 52CMI Branches 52Graduation dress 52Glossary of Terms 53Page 4 of 56

IntroductionAbout CMIWe are the only Chartered professional body in the UK dedicated to promoting the highest standards inmanagement and leadership excellence. We have more than 90,000 members. That means becausemanagement matters to you, it matters to us.We are the only Chartered body in the UK that awards management and leadership qualifications, and theonly body that awards Chartered Manager, the hallmark of any professional manager. We literally set thestandards that others must follow.If you’re a manager that means when you join CMI you’re making a statement about your standards anddetermination to continue to develop your management skills.If you’re an employer that means your organisation will be able to draw on our experience of helping to getthe best out of managers.Helping managers achieve our qualifications and assessing training needs is just a small part of our offer toemployers.And with this powerful mandate from the management community you can be sure that your voice will beheard at top tables in government, education and business. When we speak, they listen.Our vision, mission and objectivesOur visionThe vision that inspires us is a world where we see:"Better led and better managed organisations"Our missionIn order to help deliver this vision we are committed to our mission:To increase the number and standard of professionally qualified managers and leaders.Our strategic objectivesThe strategic objectives set by the Board of Trustees are to: Grow the overall membership base and achieve a critical mass of Chartered Managers Win support for, and engagement with, CMI from employers across all sectors Increase awareness of CMI, and achieve recognition for its contribution to better managementpractice Increase the uptake of management development and education through CMI programmes andqualifications Develop relevant and profitable revenue streams outside subscription income Develop CMI's structure, systems, intellectual capital and financial strength to enable theorganisation to fulfill its missionPage 5 of 56

CMI and its role as an Awarding BodyCMI is a specialist Awarding Body that offers a wide range of qualifications in Management andLeadership and Coaching and Mentoring. CMI is regulated by four regulators: Ofqual in England, theCouncil for the Curriculum, Examinations & Assessment (CCEA) in Northern Ireland, theQualifications, Curriculum and Assessment Authority (DELLS) in Wales, and the Scottish QualificationAuthority (SQA) in Scotland.We are regulated as an organisation as a whole and are monitored on areas such as safeguards onchange of control, conflicts of interest, availability of adequate resources and arrangements,identification and management of risks, management of incidents, malpractice and maladministrationand our arrangements with our Approved Centres.CMI is also regulated on how it designs and develops its portfolio of qualifications. CMI develop andaward over 100 qualifications: these qualifications are delivered and assessed via approximately 600CMI Approved Centres. As all delivery and assessment is devolved to CMI Approved Centre’s CMIhave a quality assurance model which monitors and maintain CMI standards for the delivery andassessment of CMI qualifications.CMI Learner membershipIf an individual is not already in membership at the time of registering on a CMI qualification thenhe/she can register as a student Learner. For details regarding registering for membership pleaseclick http://www.managers.org.uk/studentmembership for the student membership activation page.Activation will give the learner membership an Affiliate grade with the CMI, although there may be theopportunity to upgrade during this time dependant on successfully completing an assessment withCMI.On completion of a qualificationSome Learners register for more than one qualification. Only when all qualifications that the Learneris registered for have been completed will they be advised about the associated membershipsituation. Learners who have completed an IC qualification receive a letter directing them to the ICwebsite for further information about IC membership and benefits.Benefits of CMI qualificationsThere are many reasons for choosing a CMI Qualification: CMI qualifications are assessed and verified strictly and consistently, thus ensuring that CMIqualifications are respected nationally and internationally by public, private and educationsectors There are no unreasonable entry requirements, previous experience and qualifications aretaken into account for entry onto an IMI qualification qualifications are flexible and responsive meeting the needs of almost every Learner The structure enables a Learner to choose individual units and to design the content of themanagement qualification so that it relates directly to a Learner’s and employer’s needs andexpectations CMI qualifications enhance personal effectiveness which enables a Learner to transfer workskills, knowledge and understanding to almost any operational situation CMI qualifications consist of a balance between academic studies and practical activities thusenabling a Learner to apply theory to practice CMI qualifications adopt a variety of tuition methods to suit both Learner and employersPage 6 of 56

Continuous assessment enables a Learner to monitor his/her progress and build up thequalification progressively.CMI membership benefitsMembership of the CMI is designed to work for you and your Learners. Full support is provided toLearners during their studies as well as extending beyond this on a day-to-day basis to aid the overallprogression of your management career.There are many benefits of membership, but for you and your Learners this becomes particularlyapparent with our tailored online support - via www.managers.org.uk/practical-support/studysupport.This enables quick and easy access to information which is automatically tailored to the individual units oneach relevant CMI qualification. This means that you can spend less time looking for the information youneed to deliver the qualification and ensure that your Learners have access to the many resources tocomplete their next assignment.The other main benefits of membership are:Online resources via our website www.managers.org.uk including checklists, management models,Leader videos and e-books, among various other formats tailored to many different learning styles.Management Direct – membership provides you with exclusive access to a plethora of onlineresources to help you develop your management knowledge continuously. We’d like to encourage youto spend a few minutes watching this video at www.managers.org.uk/ManagementDirect-video.Career Progression - on-the-job experience is valuable and results speak for themselves. But in abusy marketplace, how to do you prove that your management methods are the highest quality andare sustainable? We can help you with training, qualifications, your CV, interview skills and jobhunting.Online Networking and Compelling Events – your membership offers you the perfect opportunity togrow your professional network to help share knowledge and experience or to identify business andcareer opportunities. Our online community enables you to get involved right now. You can getinvolved in person via our branch and regional events which of course as a member you receivepreferential rates, saving you £60 per annum.Ask a Researcher +44 (0)1536 207 400 – our qualified team of information researchers can helpsave you time and money by conducting research on your behalf. We respond to queries within oneworking day and as a member this is provided to you free of charge saving you £35 per call.Professional Manager Magazine – you’ll receive each edition of our very own magazine to keep youabreast of tomorrow’s management issues today.Simple and Convenient CPD - members have access to our simple easy-to-use CPD system whichintelligently gathers details of CPD you undertake through your membership. It enables you to addadditional activities, helping you to demonstrate your development, whether it be for an appraisal ornew job opportunity.Page 7 of 56

CMI Awarding BodyCustomer Service StatementCMI is committed to providing a high quality support service for all its network of CMI ApprovedCentres.This statement will help us monitor our service to you and continually improve that service. To provide high quality qualifications and services for CMI Approved Centres and CMI Learners. To treat all CMI Approved Centres, potential CMI Approved Centres and Learners courteouslyat all times being fair, polite, respectful and professional, regardless of age, gender, race,religion, sexual orientation or disability To consult our CMI Approved Centres and Learners regularly to obtain feedback on ourservices and to use that feedback positively To act promptly and efficiently in our dealings with CMI Approved Centres and Learners, beingclear about what action will be taken and when To adhere to quality and procedural guidelines - they exist to ensure good practice and are forthe benefit of both CMI Approved Centres and Learners To ensure our staff are skilled, motivated and have at their disposal the resources to work to ahigh standard To ensure that our staff adhere to our CMI Values which include professional, progressive,passionate, savvy and challengingIf you wish to comment on this statement or any service offered by CMI, please contact us direct onqualifications@managers.org.uk or by post to Awarding Body, Chartered Management Institute,Management House, Corby, Northamptonshire, NN17 1TT. Our offices are open 9am-5pm Monday toFriday, excluding bank holidays, to answer any queries. An answering service is available outsideoffice hours where all calls will be picked up the next working day. Phone number: 01536 207496.Awarding Body structurePage 8 of 56

Role and ResponsibilitiesOperations TeamThe role of the Operations Team is to: To provide first class customer service and support to enquiry and Approved Centres in relationto centre enquiries, centre approval, additional qualification approval, Learner registration,certification and invoicing of the above To provide guidance and support to Approved Centres in relation to the above, includingsupport with use of the HUB To further develop operational functions as above, ensuring that operational processes meetrelevant regulatory requirementsThe first point of contact in relation to the above queries are the Customer Service Administrators(CSAs) who operate on a regional basis as follows:Heather Croker – West Midlands, North West, EasternLaura Harrison – South West, Yorkshire, East MidlandsLaura Logan – London, Wales, North East, overseasElaine Woolmer - South East, Northern Ireland, ScotlandName Telephone EmailGeneral contact01536 207496 qualifications@managers.org.ukSue Comber01536 207453 sue.comber@managers.org.ukHeather Croker01536 207463 heather.croker@managers.org.ukLaura Harrison01536 207481 laura.harrison@managers.org.ukLaura Logan01536 207477 laura.logan@managers.org.ukCaroline Stonell01536 207281 caroline.stonell@managers.org.ukElaine Woolmer01536 207471 elaine.woolmer@managers.org.ukExternal Assessment TeamThe role of the External Assessment Team is to: To administer CMI's qualification assessments, to agreed customer service standards To provide first class customer service to the Approved Centres To provide guidance to CMI’s Marker and Lead ModeratorsThe External Assessment Team can help external assessments and Marker invoices.Name Telephone EmailAndrew Woods01536 207390 andrew.woods@managers.org.ukQuality TeamThe role of the Quality Team is to: To assist with the implementation of risk management operations of Approved and RegisteredCentres To develop, review and maintain internal and external departmental quality systems To develop and manage the quality assurance teams, processes and practices to meet CMIquality requirements Day-to-day management of all assessment administrationPage 9 of 56

CMI Marketing SupportCMI Brand GuidelinesCMI is ambitious to achieve things for our members and employers. We are ethically driven and stilljudge achievement by results.If we had to describe ourselves we would say that CMI is: passionate, challenging, progressive,professional and savvy.We want people to understand this when they see our brand. The clearer our brand, the better peopleunderstand who we are, what we do and what is important to us. It’s one way to help us buildrelationships and grow in stature as an organisation.To make this happen, we need a look, feel and tone to our communications that reflects ourpersonality. Our logo, colours, typefaces and a tone of voice helps us do just that.And these are the guidelines that show you how we’d like to do it. For CMI Brand Guidelines pleaseclick here.Dedicated marketing support for Approved CentresWe understand that attracting and recruiting Learners can be a tough task, which is why as a CMIApproved Centre you will be fully equipped from the outset with our free multi-channel promotionaltoolkit giving you the opportunity to ‘piggyback’ off our own extensive activity and outshine thecompetition.The CMI Approved Centre toolkit includes; free marketing collateral, digital templates that can be cobranded,posters, banners and a suite of different materials targeting both organisations andindividuals – supporting you to actively promote your centre and qualifications. To view a sample ofthe support materials available click here. For further details email: toolkit@managers.org.ukMore support for your LearnersAs a CMI Approved Centre you are able to offer your Learners more value for their investment withqualification standards that are second to none and access to our unrivalled resources. Every learnerthat registers with you on one of our qualifications has the opportunity to become a Studying Memberof the CMI – giving them access to a wealth of learning resources worth over £1000 to help themsucceed.CMI studying members are able to: access study resources directly linked to their qualification quicklyfind checklists, podcasts, e-learning tools and more via Management Direct, our unique onlineresource portal. Get hints and tips from other learners and tutors in our Study Zone network andautomatically update their CPD record every time they login.Upon registration, we will send your students a comprehensive welcome pack which will outline theirCMI membership benefits and give them lots of useful links and contact details. We will also keep intouch with them throughout the year through our dedicated studying member e-newsletter. This willprovide them with important membership updates, featured benefits, access to further support andsome fun stuff too!Page 11 of 56

Helping us to help youTo ensure your Learners make the most of their CMI membership and the wealth of support it canoffer them throughout their qualification, we have developed a concise CMI Studying Memberinduction presentation that you can access and co-brand to use at your Learner induction sessions. Toobtain a copy of the presentation email marketing.support@managers.org.ukPage 12 of 56

Learner registration and certificationRegistration of LearnersCMI requires Approved Centres to register all Learners on the HUB within 4 weeks of the start of aCMI qualification. CMI charges a registration fee for each qualification that a Learner is registered for.To view CMI Centre Fees click hereFor guidance on how to register Learners on the HUB click hereAn Approved Centre: Must register a Learner with the CMI within 4 weeks of commencing a qualification; May register a Learner intending to take the full qualification for the mandatory units only, butmust register the Learner’s optional units as soon as they are known; Must ensure that each Learner taking a CMI qualification is registered in a way that permits theLearner to be clearly and uniquely identified.InvoicesThe CMI will: Acknowledge receipt of a Learner’s registration, in the form of an invoice listing the Learnersand their membership number, which will be sent to the Centre within 5 working days of CMIprocessing the Learner registrations.The Learner registration fee covers: Registration (for a maximum of either 1 year or up to a maximum of 3 years, depending on thequalification); Sampling and moderation of Learner work; Certification.CMI Approved Centres are responsible for collecting Learner registration fees on behalf of CMI. CMIwill not accept direct payment of registration fees from Learners or from Satellite Sites. Only the CMIApproved Centre will be invoiced for Learner registration fees: All invoices will be addressed to the Centre’s named Programme Director; When a Learner registration has been processed, an invoice relating to the Learner registrationfee will be issued, including a list containing the name(s) and CMI registration number of theLearner(s) will be sent; Invoices will be raised within 5 working days of receipt of Learner registrations; payment isdue immediately upon receipt of invoice. Failure to settle the invoice within 90 days may resultin the Centre’s permissions to register any further Learners removed until the outstandinginvoice(s) has been cleared.CMI reserves the right to suspend Approved Centres from Learner registration, if an ApprovedCentre fails to pay Learner registration or Centre fees.Once a Learner’s assessment is complete, the Centre’s Internal Verifier (or nominee) will enter theLearner’s results on the HUB via the PAR. This will then be verified by the CMI Moderator andsubmitted to CMI.Page 13 of 56

Guidance for how an Approved Centre can sign off results on the HUB click hereIt is the responsibility of the Centre to notify the CMI's Customer Service Administrator, in writing, ofany errors or changes to a Learner’s: Name Address Contact details Date of birth Qualification Unit choicesIssue of Learner certificatesOnly CMI Approved Centres will be issued with Learner certificates. CMI does not issue certificatesdirectly to Learners or Satellite Sites.Certificates will: Be dispatched within 15 working days of the result being verified by the Moderator andforwarded to the CMI Centre Programme Director for distribution; Have a list attached containing the name(s) of the Learner(s) receiving certificates.Issue of replacement certificatesNon-receiptA replacement certificate will only be issued in the case of non-receipt of the original certificate.Notification of non-receipt must be made in writing to the Customer Service Administrator within 4months of a Learner completing his/her qualification.The replacement certificate will be dispatched within 15 working days of written notification of nonreceipt.Duplicate CertificatesCMI will issue a duplicate certificate when the original has been lost, stolen or destroyed. Aduplicate certificate will be issued when the completed form and administration fee have beenforwarded to the Customer Service Administrator. A certificate endorsed 'duplicate' will beissued within 28 working days on receipt of completed form and administration fee to theLearner or Centre (depending on who has been invoiced).AmendmentsIt is the Approved Centre’s responsibility to ensure that the Learner’s details are correct: Where the error lies with a Centre, for example the spelling of the Learner’s name is incorrect,an administration fee will be charged for the re-issue of a certificate. The original certificate must be returned to the Customer Service Administrator with writtenconfirmation of the correct details. A replacement certificate will then be dispatched within 14 working days of receipt ofthe original certificate. The Centre will be invoiced for the administration fee.Page 14 of 56

Amending Learner detailsChange of Learner detailsAny change of Learner details must be forwarded, in writing, to the Customer Service administrator.The changes will be put into effect within 10 working daysLearner withdrawal from a qualificationNotification of Learner withdrawal from a qualification must be given, in writing by the CentreProgramme Director, to the Customer Service Administrator: The withdrawal will be made within 10 working days of receipt of written confirmation ofwithdrawal from the Centre. The qualification registration fee is non-refundableTransfer of a Learner to another CMI Approved CentreA CMI Learner may transfer his/her registration to any CMI Approved Centre free of charge. A letteragreeing the transfer must be provided to the Customer Service Co-ordinator from the: Centre releasing the Learner, Centre the Learner is transferring to The transfer will be made immediately upon receipt of the correspondence and will be confirmedto both Centre Programme Directors, in writing, within 10 working days.Learner transfer to a different qualificationNotification that a Learner is transferring to a different qualification must be given, in writing, to theCustomer Service Administrator: The transfer will be made within 10 working days upon receipt of written notification Where a Learner transfers to a more expensive qualification, the Centre will be charged anadditional fee which represents the cost difference between the qualifications. No extra charge will be made and no refund will be given where a Learner transfers to a lessexpensive qualification.Page 15 of 56

Learner and Centre feesRegistration feesCMI charges a registration fee for each qualification that a Learner is registered for. To view CMICentre Fees click here.Learner registration is for the period of the qualification, or for a maximum of three years. TheLearner registered on an Award is registered for the period of the qualification or for a maximum ofone year.For Learners registered on the Diploma in Management Consultancy, registration is for a maximumperiod of fifteen months. For the Certificate in Management Consulting Essentials, registration is fora maximum period of twelve months.Re-registration feeA Learner exceeding the registration period will incur a re-registration fee:• Centres can identify lapse dates of Learners via the Centre Reports on the HUB.• CMI will re-register Learners within 5 working days of receipt of a written request from theCentre.• An invoice will be forwarded to the Centre within 10 working days.Annual Centre feeEach year, Centres are charged a Centre fee covering the period 1st September to 31st August.There are three categories of Centre fee:• Fee charged for operating one level of qualification• Fee for operating two levels of qualifications• Fee for operating three or more levels of qualificationsAn invoice for the Centre fee will be raised after 1st September of each year. Payment is dueimmediately.Approval of additional qualification(s)Centres are not currently charged a fee for the approval of additional qualifications. For fullinformation on gaining approval for additional qualifications please click here.Satellite Site feeA Satellite Site registration fee is charged. The Approved Centre will be invoiced for the registrationfee; CMI will not invoice Satellite Sites direct.Centre visitsAn Approved Centre operating CMI qualifications will be visited by a CMI Quality Manager.Page 16 of 56

CommunicationCentre UpdateCentre Update is CMI Awarding Body’s e-newsletter, sent to Approved Centres on a quarterly basis tokeep Approved Centres up-to-date with what’s happening.This newsletter is a great resource for providing Approved Centres with information regardingqualifications, regulations, research, events and much more.Distribution times are approximately as follows: January April July OctoberTutor Training & Development DaysTutor Training and Development Days are designed to ensure that the whole CMI Approved Centrenetwork is up to date in regards to qualifications, assessments and resources. It is mandatory that atleast one person represents your Centre. CMI holds the Tutor Training and Development Days invarious locations around the UK, which are normally held in the spring. CMI writes to the CMIApproved Centre Programme Director annually, once the dates and venues have been confirmed.Communication StrategyAll information from CMI is sent directly to the named contact at the Centre. It is the responsibility ofthe CMI Approved Centre Programme Director to ensure that all individuals involved with CMI’squalifications are kept up to date with information relating to the awards and the Awarding Body.All CMI important information regarding changes to policies, qualifications etc, will always be in hardcopy format and sent to the CMI Approved Centre Programme Director.Page 18 of 56

The Quality Assurance Process - The Approved CentreThe role of the Approved CentreCMI Approved Centres are responsible for delivery, assessment and internal verification of CMIqualifications. The Approved Centre is also responsible for: Marketing of CMI qualifications; Reviews of quality and consistency of delivery, assessment and verification practices anddecisions. These will be undertaken, recorded and provided upon request to the QualityManager; Providing CMI with the information it requires; Ensuring that there are sufficient qualified staff for the delivery, assessment and internalverification of CMI qualifications.The role of the Programme DirectorEach CMI Approved Centre nominates a Programme Director as the Centre’s main point of contact.CMI Approved Centre Programme Director may be the Centre’s Internal Verifier or another personwith responsibility for the administration functions. No specific qualifications are needed, for the role ofProgramme Director, although experience of Management and Leader and qualification are preferred.The Programme Director must be a person in a senior position. Experience of administration andquality assurance processes are also advantageous. It is the responsibility of the Programme Directorto ensure that all individuals involved with CMI qualifications are kept up to date with such information.The Programme Director has responsibility to the CMI for the following: Overseeing the delivery, assessment and internal verification of CMI qualifications; Internal quality assurance to CMI requirements; Maintaining ongoing records; Ensuring all Centre staff receive CMI communication; Learner registrations; Collection of Learner fees; Distribution of Learner certificates; Informing CMI of any changes of Learner details; Informing CMI of Learner withdrawals or change of qualification; Learner exemptions and appeals; Learner assessment requirements; Informing CMI of Centre staff changes; Informing CMI of Satellite Site arrangements; Informing CMI of changes in Centre details.The role of the Deliverers/Lecturers/TutorsThe role of the Deliverer/Lecturer/Tutor is to train, engage and motivate CMI Learners. Thedeliverer/Lecturer/Tutor is sometimes required to perform the role of an Assessor. Should this be thecase, the roles and requirements of the Assessor are also required to be met.CMI Deliverer/Lecturer/Tutor requirementsPage 19 of 56

• All Deliverer/Lecturer/Tutors within a CMI Approved Centre must be qualified (please see belowthe list of accepted Deliverer/Lecturer/Tutor qualifications);• The Deliverer/Lecturer/Tutor should also be qualified to the same or above level of qualificationthey are delivering;• All Deliverer/Lecturer/Tutors should have occupational competence;• The Deliverer/Lecturer/Tutor should have a good knowledge of CMI units and qualifications;• They should hold experience of the role of a manager or leader.CMI Deliverer/Lecturer/Tutor qualifications• Qualified Teacher Status• Certificate in Education in Post Compulsory Education (PCE)• The Practice Teacher Award• Preparing to Teach in the Lifeline Learning Sector (PTLLS)• Certificate in Teaching in the Lifelong Learning Sector (CTLLS)• A diploma in Teaching• Certificate or Postgraduate Certificate in Education• NVQ levels 3 or higher in Learning and Development• Train the TrainerIf the Deliverer/Lecturer/Tutor holds a Deliverer/Lecturer/Tutor qualification that is not on this listplease contact your Quality Manager who will be able to confirm if it is acceptable.In the instance that a CMI Approved Centre would like a sector expert to deliver a specific unit (i.emarketing), and the sector expert does not hold a teaching qualification, please speak to your QualityManager to seek approval.The role of the AssessorThe role of the Assessor is to decide whether a Learner has demonstrated competence. This isachieved by judging the Learner evidence and knowledge and understanding against all learningoutcomes and assessment criteria. It is important that Assessors provide support and guidanceconcerning sufficiency of evidence and ensure that Learners clearly demonstrate knowledge andunderstanding and cross-reference this against the appropriate units and elements in their portfolio.CMI Assessor requirements• All Assessors within a CMI Approved Centre must be a qualified Assessor (please see belowthe list of accepted Assessor qualifications);• The Assessor should also be qualified to the same or above level of qualification they areassessing;• The Assessor should also hold occupational competence;• Assessors should have a good knowledge of CMI units and qualifications.CMI Accepted Assessor qualifications• D32 Assess Candidate Performance and D33 Assess Candidate Using Differing Sources ofEvidence• A1 Assess Candidate Performance Using a Range of Methods and A2 Assessing Candidates'Performance through Observation• QCF Level 3 Award in Assessing Competence in the Work Environment (for competence / skillslearning outcomes only)Page 20 of 56

• QCF Level 3 Award in Assessing Vocationally Related Achievement (for knowledge learningoutcomes only)• QCF Level 3 Certificate in Assessing Vocational Achievement• Mentorship and Assessment in Health and Social Care Settings.If an Assessor holds an Assessor qualification that is not on this list please contact your QualityManager who will be able to confirm if it is acceptable.The role of the Internal VerifierIt is the Approved Centre’s responsibility to carry out verification within the Centre, thus ensuring anddemonstrating that assessment is valid and consistent, through monitoring and sampling assessmentdecisions. Internal Verifiers must not internally verify any evidence which they have assessed. AnApproved Centre must have a qualified Internal Verifier. Without a qualified Internal Verifier, Centrescannot submit claims for certification.CMI Internal Verifier requirements All Internal Verifiers within a CMI Approved Centre must be a qualified Internal Verifier (pleasesee below the list of accepted Internal Verifier qualifications); The Internal Verifier should also be qualified to the same or above level of qualification they areverifying; Internal Verifiers should have a good knowledge of CMI units and qualifications; Hold experience of the role of a manager or leader; Provide support, guidance and advice to Assessors and for maintaining the accuracy, qualityand consistency of assessment decisions in the Centre; Confirm Assessors’ judgments that Learners are competent through systematic sampling andmonitoring of the work the Assessor is responsible for; Ensure that accurate records of assessment and verification are kept and available at all timesto the Quality Manager; Ensure that records of Learner registration and requests for certification meet CMI’srequirements; Provide information for analysis by the Centre and CMI; Ensure that everyone involved in assessing S/NVQs and CMI qualifications within the Centre,including those in Satellite Sites, meet regularly. It is the responsibility of the Internal Verifier toco-ordinate and record such meetings and produce the records for the Quality Manager uponrequest; Conduct 2 quality audits per year at a Satellite Site; Co-coordinate and manage the Centre visits and liaise with the Quality Manager to clarify CMI’srequirements and seek guidance on issues relating to the national standards and/or CMIqualifications; Ensure that access to assessment is maintained for Learners with special assessment needs.CMI Accepted Internal Verifier qualifications• D34 Internal Verifier Award• V1 Conducting internal quality assurance of the assessment process• Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (QCF)• Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes andPractice (QCF)Page 21 of 56

MentorsIf an Internal Verifier holds an Internal Verifier qualification that is not on this list please contact yourQuality Manager who will be able to confirm if it is acceptable.CMI encourages all Learners to nominate a mentor to advise, assist and guide them through thequalification. Often a relationship develops which continues the supporting role after the duration of thequalification.CMI recognises that mentors give a significant number of working hours to the mentoring role. It istherefore advisable for Centres to ensure that mentors are aware of their role within the qualification.A Learner should feel able to build a relationship with a mentor, feeling comfortable that the mentor isfamiliar with the national standards, and CMI learning outcomes and assessment criteria.Centres requiring more information should contact the CMI’s Management Direct resources portal,which can provide many publications/resources related specifically to mentoring.Page 22 of 56

CMI Approved Centre Team MembersThe approval of a Centre team memberAssessing a new team member not only involves the Quality Manager considering the individual’squalifications, academic and occupational competence, but also the contribution the new teammember is to make to the overall team profile and expertise.CMI's Quality Manager is responsible for approving new and additional members of staff involved withthe delivery, assessment and internal verification of CMI qualifications.A CV and a completed Centre Staff Approval Form will provide the Quality Manager with part of theevidence of expertise required. However, induction and development plans should also be available tothe Quality Manager, upon request, as this will provide further evidence of a team member’scompetence to assess, internally verify, deliver or lecture.Please note that Quality Managers can withdraw the approval of a member of the Centre team at anytime if they are found to have fallen below the accepted standardQuality Managers will not be involved in the Centre’s recruitment and selection process.CMI is required to collect, record, monitor and provide information regarding Centre staff qualificationsand occupational competence to the Regulatory Bodies. It is therefore important that the Centre staffrecords held by CMI, are correct and up to date. Centres are able to view their centre staff informationby selecting reports on the HUB.A new member of the teamCentres are advised to first consult with their Quality Manager regarding approval for an individual tobe involved with CMI qualifications.The following information must be provided to the Quality Manager:• A copy of the completed ‘Centre Staff Approval Form’ and two copies of the staff member’s CV• In the case of those working towards certification, a clear action plan for achieving the Assessorand Internal Verifier qualifications.The withdrawal of a member of the teamTo ensure that the information supplied to the Regulatory Bodies is correct, the Quality Manager mustbe informed of any withdrawals from the Centre team.• Notification of staff withdrawal from a Centre qualification must be given to the QualityManager, in writing, within 7 working days of the member of the Centre team withdrawingfrom the qualification. (The ‘Centre Staff Approval Form’ can also be used to inform the QualityManager of withdrawals).Page 23 of 56

Updating a team member’s detailsTo ensure that the information supplied to the Regulators is correct, the Quality Manager must beinformed of any changes in staff details: Notification of a change in a team member’s details must be given to the Quality Manager, inwriting. (The ‘Centre Staff Approval Form’ can also be used to inform the CMI of changes instaff details).Continuing Professional Development of Centre staffDeliverers/Lecturers/Tutors, Assessors and Internal Verifiers must provide evidence of their continuingprofessional development to the Quality Manager upon request. The evidence must:• Be properly recorded;• Cover both personal and professional development;• Show a clear and specific development plan, which does not include generalisations, butdocument outcomes;• Include a reflective statement;• Be matrixed against the relevant units of competence;• Indicate development needs;• Indicate how ‘commitment to current research to identify changing management practice’ isbeing shown.Page 24 of 56

Learner InductionLearner RecruitmentCMI does not specify entry requirements for its qualifications, but CMI Approved Centres are requiredto ensure that Learners registered onto a CMI qualification have sufficient capability at the right level toundertake the learning and assessment.Learners are recruited with integrity onto appropriate programmes that will: Meet their needs; Enable and facilitate learning and achievement; Enable progression.In order to achieve this, the CMI Approved Centre will need to: Provide relevant programme information, guidance and advice, to enable informed Learnerchoice; Publish entry and selection criteria; Demonstrate that Learners are recruited with integrity; Carry out a comprehensive Learner induction that:o addresses programme and organisational requirementso explains Learner facilitieso identifies Learners’ development needso develops an Individual Learning Plan.Learner Induction to CMICMI require all Approved Centre to provide Learners, on CMI qualifications, with a full induction toCMI. This Induction must include:- Information regarding CMI CMI Membership details and how to register Learner online support Management Direct and the resources available Show the Learners the CMI video at www.managers.org.uk/ManagementDirect-videoCMI Approved Centres can ask their CMI Business Development Manager to deliver the induction.Management DirectTake advantage of the CMI's management knowledge through our Information Services. Ourresources, which are unequalled in scope, variety and accessibility, are available to members and aredesigned to give you the support you need to succeed throughout your management career.Study Supportwww.managers.org.uk/studyStudy Support is organised by qualification and unit. It brings together a range of materials andresources to assist members in their research and studies. These resources include ManagementChecklists on key skills and techniques, suggested further reading and links to e-journals. Learnerscan click on the link ‘Current Learners’ to view their course and related study materials.A series of Study Guides will help learners to cope with the stresses and demands of study, while ourManagement Models series provides a one-page overview of some of the more widely usedtechniques. View all our exciting resources by category in our updated Management Direct.Page 25 of 56

Management Directwww.managers.org.uk/mgtdirectIt’s fast, accurate and free to membersManagement Direct is an effortless retrieval facility which delivers the full range of CMI resources onmanagement skills and practice. Multimedia resources – 325(at present) Leader Videos, CMI podcasts and e-learning modules Authoritative definitions of management terms 205 Management Checklists and 59 Management Thinker profiles Downloadable articles and research Lists of books and articles which are available from our management library. 194 e booksAll these resources are freely available to members from one source where you can search by subject.Definitions give you a headline understanding of topic; Checklists and Models provide the essentials;and books and articles enable you to research further. Different resources are available to suitdifferent research needs.For in depth research try our e-journals servicewww.managers.org.uk/ejournalsThe Chartered Management Institute has joined forces with EBSCO Information Services to offermembers access to Business Source Corporate, a database providing direct access to articles onmanagement and business from a range of academic journals and business magazines. Membersalso have access to country, company and industry reports from leading providers.CMI Librarywww.managers.org.uk/libraryThe CMI Library database offers members access to CMI’s database of books, reports and documentson management techniques and practice. The database provides abstracted references to help youidentify appropriate resources. You can search by a wide range of criteria, download content andexport lists of resources. Members (within the UK) can submit requests to borrow books andpamphlets from the library.E-bookswww.managers.org.uk/ebooksOur collection of e-books provides you with 24 hour access to a selection of management, leadershipand consulting textbooks. Search through each book for specific content or use the chapter index tobrowse. E-books are available when you need them – no more waiting for a book to be returned to thelibrary.Management Communitywww.managers.org.uk/communityNetwork with other students or managers through our new community. Go online and share ideas,discuss problems, find solutions and build your online profile.Information ServicesAsk a researcherA free researcher service is available to members. Our qualified, experienced and knowledgeableteam of researchers can be contacted by e-mail or telephone and we will respond within one workingday.Page 26 of 56

Contact CMI’s Information ServicesEnquiry line: 01536 207400 or email: ask@managers.org.ukThe Information Centre is open to visitorsMonday - Friday 9am - 5pmPage 27 of 56

Assessment and Supporting LearnersStatement of authenticityIt is important that each Learner signs and dates a written declaration to confirm the work that hasbeen handed in for assessment is their own and any researched work is correctly referenced. This isaimed at avoiding plagiarism and allowing the Learner to only achieve recognition for their own work.The CMI Approved Centre should have a maladministration/malpractice policy in place to informLearners of Approved Centre expectations.The written declaration can be worded as follows:‘’I confirm that the work within the completed assignment is all my own work, and does not include anywork completed by anyone other than myself unless referenced. I have completed the assignment inaccordance with CMI instructions and within the time limits set by my CMI Approved Centre. Bysigning my name below I am agreeing that I have read and understood the Learner Statement ofAuthenticity’’Signature:Date:The CMI Approved Centre needs to retain these records for 3 years and so an appropriate system forrecording and storing Learner authentication signatures needs to be established. The statement maybe added to assignment briefs or given to Learners as a separate document to be handed in at thesame time as assessments being submitted for marking. This procedure needs to be completed foreach piece of work submitted by a Learner.Assessment planning and reviewWhen a Learner is registered on a CMI qualification regardless of it being and Award, Certificate orDiploma the Approved Centre needs to ensure efficient planning for delivery, assessment and internalverification. For each unit there will be Guided Learning Hours (GLH) and this is a guide as to thehours of teaching and directed study which will be required in order for the Learner to successfullycomplete the unit.Assessment planning form CMI 1.6 shows an overview of the planning process. Click here to view theCMI 1.6 form.The CMI Approved Centre needs to ensure that there are sufficient resources available. This couldinclude teaching staff with appropriate knowledge and qualifications through to text books. Deliverycan be lectures or workshops or within company premises depending on the needs of the Learners.For each unit the centre will have an option to either use a CMI written assignment brief or create theirown. It is essential that assessments contain sufficient guidance and information for the Learners andare fit for purpose. Click here to see guide notes and form CMI 1.7, this will specify contents of theassignment brief.If the centre has delivered this unit previously then feedback from Learners can be used to inform anyfuture changes. Each centre is responsible for gaining feedback in relation to Learner satisfaction.Assignment briefs should ensure:• Accurate unit details;• Accurate qualification details;• Clear deadlines for assessment check assignment briefs;• All relevant grading criteria for the unit(s) covered in the assignment are shown;• Relevant grading criteria targeted against each task are indicated;Page 28 of 56

• The evidence the Learner needs to provide is clearly indicated;• It is likely to generate evidence which is appropriate and sufficient;• Is set at the appropriate level;• A time period of appropriate duration is set;• Suitable vocational language is used;• A clear presentation format.The Internal Verifier will check the assignment brief to ensure these details are in place before it isissued to Learners. CMI Quality Managers can also check assignment briefs prior to them beingissued to Learners. These checks need to be carried out prior to the assignment being issued to theLearners to ensure it is ‘fit for purpose’ and will allow Learners to generate sufficient evidence to meetthe assessment criteria.Assessment tracking, IV and external moderation should be recorded on form CMI 1.5 please clickhere to view this form. This document can also be uploaded onto the HUB as part of the IV evidencewhen submitting Learner work for external moderation.Method of assessmentIn designing the individual tasks and activities, CMI Approved Centres must ensure that:• The selected assessment task/activity is relevant to the content of the unit;• There are clear instructions given to Learners as to what is expected;• Learners are clearly told how long the assessment will take (if it is a timed activity), and whatreference or other material they may use (if any) to complete it;• The language used in the assessment is free from any bias;• The language and technical terms used are at the appropriate level for the Learners.In addition to the specific assessment criteria in each unit, the Learner’s work must be:• Accurate, current and authentic;• Relevant in depth and breadth.and must also show the Learner’s:• Clear grasp of concepts;• Ability to link theory to practice, and;• Ability to communicate clearly in the relevant discipline at the expected level for the qualification.There is no grading for CMI qualifications, and external verification of Learners’ work only confirmsthat the required criteria for achievement have been met. Centres are, however, free to apply their owngrade scales, but it must be understood that these are completely separate from the CMI qualification.What work is expected of the Learner?It is important to ensure consistency of assessment, and that demands made on Learners arecomparable within and between CMI Approved Centres. A number of assessment methods can beused. Centres are encouraged to use a range of methods to ensure that all the learning outcomes andassessment criteria are met, and to enhance Learners’ development.Assessment methods can include:• Case studies• Role play• Time constrained tests• Examinations• AssignmentsPage 29 of 56

• Reports• Integrated work activities• Viva voce• Projects• PresentationsCMI Assignment briefsA template for assignments is available from CMI. Written assignments are available for some CMIqualifications and these can be amended for each Learner group. Use of the CMI assignment brieftemplate is not mandatory and so a CMI Approved Centre can create an assignment brief using itsown organisational format. However this will need to be approved by a CMI Quality Manager.Documentation – Assignment template Tracking document for assessment, IV and external moderation Assessment planning matrixTeam Role MatrixIn order to show who is responsible for key activities within the CMI qualifications an overview canbe devised using the Team Role matrix document CMI 1.10. Members of the team may have dualroles, for example be an assessor and an IV but the matrix will offer a clear view of roles andresponsibilities.Safe guard of Learner assessmentResponsibilities of the Programme Director:- Responsible for timely, accurate and valid registration, transfer, withdrawal and certificateclaims for Learners; Responsible for ensuring Learner details held by CMI are accurate and that an audit trail ofLearner assessment and achievement is accessible. Learner assessments, trackingdocuments, IV records and Learner records should be stored securely to protect confidentiality.Records should be retained by the centre for 3 years.Regular team meetingsA standard agenda template should be produced to ensure:-Standardisation is reviewed for each CMI programme;New staff are informed/trained on relevant CMI processes;Regular updates from CMI are shared with teams;Attendance at supportive CMI events, such as tutor training days are encouraged;Assessment and IV schedules are discussed to ensure the programme adheres to the plannedschedule;Any quality reviews such as QM visit reports or moderation reports are shared with the team;Annual QA cycle includes feedback from Learners and the programme reviews identify any areas forimprovement. These then should be used to inform future planning and delivery of programmes. Thisprocess should be recorded;Meetings have recorded minutes which can be viewed by a Quality Manager during a visit;Minutes show any actions needed, who is responsible, clear deadlines and which arereviewed at thenext meeting.Page 30 of 56

Internal Verifying CMI qualificationsQuality Assurance co-ordinationThe aim is for Learners to achieve true competence which enables them to demonstrate skills,knowledge and understanding and show an ability to transfer these to a variety of situations. Thedefined learning outcomes and assessment criteria within the CMI units are used in the assessment ofLearners at work and the structure of the Q=qualifications enables the Learner to build units ofcompetence in order to gain a full qualification.StructureThere are certain roles within the QA process. Please see the chart below to see the whole structure.CMIAwarding BodyQuality ManagerProgrammeManagerInternal Verifier Assessor LearnerInternal VerificationInternal verification of assignment briefsCMI assignment briefs can come from either the CMI Approved Centre or tare pre-written (as whenusing a CMI External Assessment). Either way, the principle reason for an assignment brief is to giveclear instruction to the Learner as to what is expected and how the brief matches the Learningoutcomes and assessment criteria. CMI Approved Centre assignment briefs should be written bysomeone who is familiar with the occupational areas being assessed and agreed with the QualityManager.CMI Approved Centre devised assignment briefs must be internally verified before they are issued, as,this will ensure: The tasks and evidence produced by the Learner match the learning outcomes and assessmentcriteria; Learners’ roles and tasks are vocationally relevant and appropriate to the level of thequalification; Equal opportunities are incorporated; CMI approved centre assignment briefs are clear and use accessible language.Please click here to view CMI 1.9 Approved centre IV checklist for assignment briefs which isavailable for CMI Approved Centres to use as a guide.Page 31 of 56

Verifying the Assessment ProcessAll CMI Approved Centres should provide robust and objective feedback to Assessors.Verifying is about standardising assessment decisions and processes. This means making sure theAssessors are assessing in similar ways across all CMI Approved Centres.This means: Having a procedure for sampling the work of the Assessors and Learners and following it; Identifying problem areas and inconsistencies, and dealing with them; Standardising assessors’ judgements and the quality of their documentation; Ensuring that the requirements of CMI and the appropriate assessment strategy are met, andsubmitting Learners’ work for moderation.The Internal Verifier must ensure that their written feedback to Assessors is recorded on the CMIApproved Centre IV feedback form and the feedback must be directed to each Assessor and shouldaddress their assessment practice. The Internal Verifier should avoid generalised statements such as‘Well done to both of you. Lots of hard work undertaken’.Precise, focused comments on the assessment undertaken support Assessor development andevidence the rigor of the verification activity.The Internal Verifier is required to check some part of the unit(s) identified in the sampling plan.Please click here to view the CMI 1.11 Approved centre IV feedback formPlease click here to view the CMI 1.9 Internal Verifier checklist, which should be used by an InternalVerifier to ensure that the Internal Verification process is following a standardised process.Please click here to view the CMI 1.5 Assessment Tracking Matrix which should be used to ensurethat all units and Learners are logged as being assessed and internally verified.Internal Verifier responsibilitiesThe Internal Verifier works with the Assessor in the following ways: Guiding and supporting the Assessors; Monitoring and assessing Assessors’ development; Conducting formative and summative verification; Conducting standardisation meetings; Answering queries relating to the assessment and verification process; Supporting Assessors in all ways such as special consideration and simulations; Meeting CMI requirements; Ensuring the CMI Approved Centre policies and procedures are adhered to, monitored andevaluated on a regular basis; Storing and recording completed assessment for the verification process.Page 32 of 56

Internal Verifier management of the Assessor performanceAs the person responsible for the quality of assessment, Internal Verifiers need actively to manage theperformance of their team. This means monitoring what they do as individuals and giving themfeedback where necessary.There are two reasons for this: Monitoring performance is a way to ensure the assessment decision is applied consistently, andis a fundamental part of the verification process. Giving feedback on performance is part of developing and supporting a team. Appraisingperformance on a regular basis and giving positive and negative feedback will enable theInternal Verifier and Assessors to pinpoint areas for improvement. As a result the InternalVerifier will be able to formulate and agree development plans with Assessors.Effective Internal Verifier feedbackInternal Verifier feedback given to Assessors should follow the same principles as Assessors givingfeedback to the Learners on their performance. Here are some things to keep in mind: Don’t just think about giving feedback- encourage the Assessors to ask questions and give youfeedback too. Think of it as a two-way process, a partnership where the Internal Verifier has acommon goal of improving the overall quality of assessment; Remember to include positive feedback. Identifying and sharing areas of good practice isimportant and you should give credit where it is due; Let the assessor take the lead in identifying areas for development. Ask them to tell you about:o What they feel are their strengths and weakness when it comes to assessment.o Any areas where they experience difficultieso Anything they are particularly pleased about or they feel they have done especially well; Use any observations of performance as the basis for giving feedback. Stick to the facts, whatyou saw them do particularly when delivering negative feedback; Keep records of all contacts with the Assessors.Identifying inconsistenciesHere are some questions to ask when verifying assessments: Was the assessment planned in detail with the Learner so as to maximise their chance ofsuccess? Has the Assessor made the judgement based on enough evidence to meet the assessmentcriteria? Has the Assessor made best use of the assessment methods available? Has the Assessor used the right assessment methods? Does the way in which the evidence has been presented make it easy to find and understand? Can I be sure that the evidence has been produced by the Learner and only by them? Is this a safe judgement on the Assessor’s part? Has the Assessor used ‘VAS’ to ensure the unit is:-oooValid;Authentic;Sufficient.You should aim to answer yes to all the above questions. If your answer is no to any of them, this willalert you to possible areas of inconsistencies and the need for further action on your part.Page 33 of 56

Managing Communication in the CentreAs the Internal Verifier, part of your role involves managing communications, both with the Assessorsand with the External Quality Manager. Here are some pointers to help you communicate effectivelywith all those in the assessment and verification process.Managing communication is about…This means….Gaining the support of seniorManagement and keeping theminformed of centre practice and procedures.Formally reporting on any changes ormodification needed with regard toroles and responsibilities.Making sure the Assessors and themanagement team understand all CMI andApproved Centre policies and procedures,and their implications.Setting out a formal policy for internalverification, including reportingarrangements and your sampling strategy.Ensuring the Assessors understand theirduties to uphold fair assessment policesand practices and what they can do if theyhave a query or a grievance.Telling assessors about your policiesand procedures at induction.Keeping in touch with Assessors.Making time to review with Assessors.Evaluate assessor satisfaction.Devising an effective sampling strategy.Maintaining effective communication withCMI.Notifying them of any changes to yourApproved Centre structure and resources.Keeping records of all communicationwith CMI.Page 34 of 56

Process SummaryLearnerAction PlanReview ActionPlanGather Evidenceagainst AssessmentCriteriaSubmit Evidence forAssessmentNoEvidence Approved byAssessorYesInternal VerificationExternal QualityAssuranceQualification IssuedPage 35 of 56

Sampling and supporting AssessorsThe Regulators require CMI to ensure that a sample (and a record of samples) and rationale behind itsselection is in evidence, so that CMI can monitor the characteristics of selected samples over time aswell as the effectiveness of the sampling carried out. Over time, the sampling strategy must sample: The assessment decisions of all Assessors; All assessment methods; All assessment locations; Learners at different stages of their award; 2006 The decisions and records of all Internal Verifiers; Assessment records.CMI must ensure that particular attention is always paid to the decisions of unqualified orinexperienced Assessors and Internal Verifiers.In addition, Awarding bodies must ensure that the selection of Learners, Assessors andInternal Verifiers for sampling are not left solely to the discretion or convenience of the ApprovedCentre.The Approved Centre must provide proof that these Learners exist. If this cannot be clearlyestablished, CMI must: Inform the regulatory authorities; Suspend the Approved Centre from registering further Learners or claiming certificates; Start investigative action as agreed with the regulatory authorities.Therefore the moderation/sampling process is a crucial part of the Quality assurance system.For further guidance please see CMI Moderation guidance notes.Guidelines for Centre Appeals ProceduresA Learner may appeal against an assessment where an Approved Centre has failed to meet thecriteria on which its approval was based. Examples might be: Mistakes in recording a Learner’s achievements or unreasonable delay; Inadequate facilities, shortage of staff lacking appropriate qualifications; An insufficient range of assessment methods or use of criteria other than those specified in thequalification; Denial of assessment without justifiable cause; Insufficient or misleading guidance material.A CMI Approved Centre’s registration procedure should include advice to learners about the ApprovedCentre’s appeals policy and procedures. All advice should be in writing and should cover CMI’s reviewand appeals process.Where a Learner believes that he or she has grounds for appeal, the problem should be brought to theattention of the Internal Verifier, who will give written acknowledgment of the appeal; determinewhether a case has been established; and give assistance to the Learner. The Approved Centre’sappeals body will consider the appeal and recommend either that the appeal is upheld or that it is notupheld. The Approved Centre’s appeals procedure should give timescales for responding to appeals.The Learner should be given formal notification of the outcome of his or her appeal. If the appeal wasupheld the Learner should be told of the remedy, such as arrangements for reassessment. If theappeal was not upheld the Learner should be given the reasons and advised about his or her right toPage 36 of 56

equest CMI to review. The Approved Centre must record the outcome of the appeal and notify theCMI with copies of the appeal documents.If any charges for registering/processing appeals are made by the Approved Centre, a full refundshould be made in respect of a Learner whose appeal is upheld.The CMI will monitor Centres to ensure that appeals are properly processed.DocumentationWhen selecting the monitoring sample the Internal Verifier must be aware of safety, confidentiality,security and any additional organisational requirements which could be affected by their presence.Any issues should be discussed with Assessors before arranging to monitor them.The quality and accuracy of assessment plans (review and feedback) as well as Assessor recordsshould be included in the review. The Internal Verifier should observe the individual Assessor’sassessment and interpersonal skills, with a view to noting any areas which would benefit from adviceor further development.The Internal Verifier must also note any problematic areas (eg within the qualification) which couldcreate difficulties for other Assessors.The Internal Verifier should keep a record of this and ensure that it forms part of the Assessor’sindividual development plan.Page 37 of 56

CMI ModerationChartered Management Institute (CMI) is committed to the provision of duty of care to its Learners andto ensure that moderation undertaken by CMI allows for effectively determining whether or not:- The assessment remains fit for purpose, and The criteria against which Learners’ performance is differentiated are being applied accuratelyand consistently by Assessors in different CMI Approved Centres, regardless of the identity ofthe Assessor, Learners, or CMI Approved Centre.Regulations require CMI to conduct a moderation exercise to maintain the integrity of the CMIqualifications. Regulations also require CMI to: Ensure that any such moderation which it undertakes guarantees that it is able to make anynecessary changes to a CMI Approved Centre’s marking of evidence generated by a Learner inan assessment, and Makes such a change wherever it considers it necessary in order to ensure that the assessmentremains fit for purpose or that the criteria against Learners’ performance is differentiated andbeing applied accurately and consistentlyModeration RulesCMI have a set criterion regarding the amount of moderation required to be submitted by the ApprovedCentre. For more details click here for the CMI Moderation Rules.Moderation GuidanceCMI require Approved Centres to upload Learner assessment for moderation via the HUB, CMI’sonline system. However if the assessment is by portfolio, presentation, role play, and integrated workactivities, this will require an onsite moderation visit. In this instance please contact your QualityManager. For guidance on how to submit assessment for moderation on the HUB please click here.Page 38 of 56

CMI Approved Centre VisitsThe role of the Quality Manager Responsible for the quality of qualification delivery and assessment through the CMI ApprovedCentres; Approval of all new centres, their delivery and assessment teams and additional qualifications; Auditing all CMI Approved Centres with regards to all their policies, procedures, delivery andassessment methodologies; Management of the standardisation process of all assessments that are sampled through thesystem to ensure consistency, through their team of moderators.Three Quality Managers have responsibility for UK regionsRegion Name Telephone EmailNorth Robin Waterworth 07725 238799 robin.waterworth@managers.org.ukCentral Allison Jay 07525 071459 allison.jay@managers.org.ukSouth Lindsay Frankland 07803 150049 lindsay.frankland@managers.org.ukCentre VisitsEach Approved Centre will normally be visited a minimum of once per year, depending oncircumstances and need. The Quality Manager will contact CMI Approved Centres to inform andagree a Centre visit. In this communication, Approved Centres are asked to reflect on the qualitymeasures prior to the visit and to consider the strengths and areas for improvement or development ofquality assurance processes.On the day of the visit the Quality Manager will meet with the Programme Director and any relevantmembers to the centre Quality Management team. They may also wish to meet with any CMI Learnersor review feedback from Learners. The visit will focus on three key areas (below), and the outcome ofprevious visits and any outstanding actions.Setting the assessment, confidentiality and registration of LearnersIncluding the procedure for registration of Learners; teaching and assessing staff qualifications andCPD; assessment recording documentation; tracking of Learner assessments against the programme;retention of assessment records; availability of Learner evidence for Centre and Awarding Bodyverification processes; the policy for Learner appeals and Learner/staff malpractice with the processfor reporting serious assessment malpractice to CMI, and the procedure for checking certificate claimsagainst assessment records.The assessment and verification processIncluding the suitability of assignment briefs with clearly defined assessment procedures andassessment and verification roles; the internal verification process; the internal quality review andimprovement process, including consultation with Learners, staff and other stakeholders; compliancewith CMI programme approval criteria and quality requirements, and appropriate Learner recruitment,monitoring and support to maximise achievement.The centre provisionIncluding staff responsibilities; the quality of programme delivery and assessment; Approved Centrerecords and effective communication; assessment, verification and standardisation activities; provisionPage 39 of 56

of physical resources to support learning and assessment, and that sampling and Learner work meetsCMI requirements.The outcome of the visit will be a report from the Quality Manager that will be available within 10working days. Approved Centres are requested to reply to CMI within 10 working days to confirmreceipt of the report and agreement of its contents.Page 40 of 56

External Assessment/MarkingAs part of our dedicated service, CMI offers the opportunity for all Approved Centres to have theirLearner’s assignments Externally Assessed. CMI have external assessment briefs for all units from,levels 2 - 7, of the Management and Leadership qualification, levels 3, 5 & 7 of the Coaching andMentoring qualification, and for all Institute of Consulting (QCF) qualifications.This service provides Centres with a simplistic, professional and cost effective way to get their CMILearner’s work assessed and certificated within a six week period and all for the excellent price of just£30 per assignment (excluding VAT).For further information regarding the External Assessment process, documentation and FAQ’s pleasesee click here.If you would like to view our external assessment briefs these are also available to view online clickhere. (please note you will be prompted for your CMI Password and User name to view this resource).Page 41 of 56

QualificationsBenefits of CMI qualificationsThere are many reasons for choosing a CMI Qualification: CMI qualifications are assessed and verified strictly and consistently, thus ensuring that CMIqualifications are respected nationally and internationally by public, private and educationsectors; There are no unreasonable entry requirements, previous experience and qualifications aretaken into account for entry onto an IMI qualification; qualifications are flexible and responsive meeting the needs of almost every Learner; the structure enables a Learner to choose individual units and to design the content of themanagement qualification so that it relates directly to a Learner’s and employer’s needs andexpectations; CMI qualifications enhance personal effectiveness which enables a Learner to transfer workskills, knowledge and understanding to almost any operational situation; CMI qualifications consist of a balance between academic studies and practical activities thusenabling a Learner to apply theory to practice; CMI qualifications adopt a variety of tuition modes to suit both Learner and employers; continuous assessment enables a Learner to monitor his/her progress and build up thequalification progressively.CMI qualificationsCMI provide a progressive framework that enables Learners to develop and broaden theirmanagement skills. Each qualification progresses onto the next, delivering professional learning thatequips Learners with the skills, knowledge and confidence. Within our levels there is the choice ofstudying for three different sizes of qualification:AwardCertificateDiplomaA concise qualification developing basic skills and knowledgeBuilding on and broadening the areas covered within the AwardDevelopment of a comprehensive range of skills and knowledgeCMI qualifications are in Management and Leadership & Coaching and Mentoring. However we dooffer a range of specialist qualifications for certain sectors and areas of expertise.Qualification FrameworkPage 42 of 56

The majority of CMI qualifications that are delivered in England, Wales and Northern Ireland are on theQualification Credit Framework (QCF). In Scotland CMI qualifications are on the Scottish CreditQualification Framework (SCQF). All of CMI qualifications on both frameworks are recognised on theEuropean Credit Framework (EQF).Qualification Credit Framework (QCF)The QCF aims to provide for a simple yet flexible structure that allows for the maintenance andcontinuing development of a qualifications system that is: inclusive responsive accessible non-bureaucraticThe QCF allows achievements to be recognised and recorded through the award of credits andqualifications. It supports the accumulation and transfer of credits and the easy identification of eachachievement’s level and size. In this way, Learners have maximum flexibility and range ofopportunities and can be reliably recognised for their achievements.Details of the QCFUnits are the building blocks of all qualifications. The development of units within the QCF is explicitlyseparated from the development of rules of combination, the accreditation of qualifications and thesubsequent assessment of units and award of credits and qualifications. The qualifications systemhas eight main elements: developing units placing units in the unit databank developing qualifications accrediting qualifications offering units and qualifications to Learners assessing achievement awarding credits awarding qualificationsIdentifying QCF qualificationsEvery unit and qualification has a credit value and a level. One credit represents ten notional hours oflearning, showing how much time the average Learner would take to complete the unit or qualification.Levels indicate difficulty and vary from entry (1) to level 8. There are three types of qualification: Awards (1 to 12 credits) Certificates (13 to 36 credits) Diplomas (37 credits or more)You can have an award of any difficulty level from 1 to 8. This is because the type indicates the size ofqualification, not its difficulty.The title of a qualification should indicate its difficulty, how long it will take the average Learner tocomplete, and its general content, using the following information: Qualification level (from level 2 to level 8 at the top)Page 43 of 56

Qualification size (award/certificate/diploma) Content of the qualificationSimply by looking at the title of a qualification you will be able to see how difficult it is, how long it willtake the average Learner to complete, and its general content. To understand the level of difficulty ofthe units and qualifications in the new framework it might be helpful to know that GCSEs (grade A*–C)are level 2, GCE A levels are level 3 and a PhD is a level 8. Knowing this can help to position thedifficulty and challenge of each level in the framework.For further information please click here for the Ofqual website.Scottish Credit Qualification Framework (SCQF)The Scottish Credit and Qualifications Framework (SCQF) Partnership promotes lifelong learning inScotland. Through the Framework (see interactive diagram) you can gain a better understanding ofqualifications in Scotland and plan your future learning. The Framework supports everyone inScotland, including Learners, learning providers and employers, by: helping people of all ages and circumstances to access appropriate education and training sothey can meet their full potential; helping employers, Learners and the general public to understand the full range of Scottishqualifications, how qualifications relate to each other and to other forms of learning, and howdifferent types of qualification can contribute to improving the skills of the workforce.What are the benefits? The Framework helps you better understand the courses and programmes that lead toqualifications; It helps you plan your learning and develop 'progression routes' to follow; and It allows you to make the most of the opportunities to transfer credit points betweenqualifications thus avoiding repetition of learning.The Framework also provides an extremely important way of recognising different types of learning ina wide range of settings - for example, learning in the workplace or in the community.How does it work?By using two measures, the level of a qualification or learning programme and the number of CreditPoints awarded, the Framework helps you understand and compare the various Scottishqualifications. The level of a qualification indicates the level of difficulty and the number of credit pointsindicates the length of time it takes to complete. One SCQF credit point represents an average of 10hours of learning time.For further information on the SCQF please click here.Page 44 of 56

ApprenticeshipsApprenticeships are structured training programmes undertaken within a working environment. Theyuse the skills and knowledge gained through work to provide Learners with recognised qualifications.Apprenticeships can be undertaken by anyone over sixteen and provide a great way of gaining aqualification whilst continuing to earn a wage.There is no fixed timeframe for the completion of an apprenticeship, but each apprenticeship typicallytakes between one and four years, depending on its size and level of difficulty.There are three types of Apprenticeship available: Intermediate Apprenticeship (Level 2) Advanced Apprenticeships (Level 3) Higher Apprenticeships (Level 4 and 5)CMI Approved Centres are required to package the apprenticeship themselves but for moreinformation please click here.Funding CMI qualificationsThe majority of CMI qualifications are eligible for some sort of funding and it is important that centresare able to access this information.CMI do not have direct influence in the allocation of funding, but we can advise you with any queriesyou may have. It may be useful to remember the following:The Process• All funding is allocated and regulated by the Skills Funding Agency (SFA)• Only QCF qualifications will be funded – NQF and non-framework are no longer eligible forfunding• You can access funding information for all CMI qualifications via the Learning Aim ReferenceApplication (LARA)Qualification confirmed as vocational and added to the QCFQualification recommended for funding by Sector Skills Council (SSC)The SFA Operational Approvals Group considers the qualification for funding against the agency’sfunding parameters. The approval process takes three weeks once notified by the SSCThe SFA Strategic Approvals Panel confirms qualifications and considers exceptions - the approvalprocess takes three weeks once notified by the SSCQualification appears on the confirmation funding spreadsheet, updated fortnightlyQualification appears on LARAPage 45 of 56

Skills Funding Agency (SFA)The Skills Funding Agency (SFA) is a partner organisation of the Department for Business, Innovationand Skills (BIS) and it is their duty to fund and regulate further education and skills training in England.Once a qualification is recommended for funding by the Sector Skills Council, the SFA OperationalApprovals Group considers the qualification for funding against the agency’s funding parameters. Theapproval process takes three weeks once notified by the SSC.The SFA Strategic Approvals Panel then confirms qualifications and considers exceptions - theapproval process takes three weeks once notified by the SSC.Information on the Skills Funding Agency is available via www.skillsfundingagency.bis.gov.ukLearning Aim Reference Application (LARA)The Learning Aim Reference Application (LARA) is The Data Service’s replacement for the LearningAim Database (LAD) and takes effect from 2011/12.All centres will be able to access information on which CMI qualifications are funded and what type offunding they are entitled to.Key:A = available on that dateN = not available for new starters on that dateX = not available on that dateW = will become available after that dateBy clicking on a Learning Aim Title, more information will become available including: Skills Funding Agency Approval Status Start dates Last date for new starters Programme Weighting Factors (PWF) ValuesPage 46 of 56

Information on the Learning Aim Reference Database and what funding is available can be found viahttps://gateway.imservices.org.uk/sites/lara/Pages/Welcome.aspxRecognition of prior learningThe Qualifications Credit Framework (QCF) is based on the principle of credit accumulation andtransfer. With CMI’s QCF qualifications, Learners have the opportunity to build their achievementsfrom a single unit into a full Diploma. CMI will publish on its website which units and qualifications fromother Awarding Bodies can be recognised for credit transfer and exemption, please click here. Credittransfer in the QCF will be based on confirmation of achievement of QCF numbered units.There will of course still be instances where Learners will wish to claim recognition of prior learningwhich has not been formally assessed and accredited. In those instances, Centres are free, afterdiscussion and agreement with their Quality Manager, to allow these Learners direct access to therelevant assessment for the unit, without unnecessary repetition of learning.Review of CMI qualificationsAll CMI qualifications will have a review date. This review date denotes the date that the qualificationcould expire. All CMI qualifications have a last certification date this date will be one year after thereview date on an Award and three years after the review date on a Certificate and Diploma. Allqualifications will be reviewed from time to time to ensure that they are current and up to date. Areview of a qualification will generally be between three and five years. Following a review of a CMIqualification one of the below actions will be taken:Qualification will be extendedQualification will be amendedQualification will be withdrawnQualification extensionIf a qualification has been reviewed and it is still deemed to be current and meets the sector,employers and Learner requirements, then the qualification will be extended. CMI will write to allApproved Centres to communicate the extension and give details of the new review and lastcertification date.Amendments to QualificationsIf a qualification is amended CMI will give Approved Centres 12 months notification. CMI ApprovedCentres that wish to start using the amended qualification can do so at any time within the 12 monthtransition but all Approved Centres must adopt the amendments after the 12 month period. CMI willwrite to all Approved Centres to communicate the amendments and give details of the transitionperiod.Withdrawal of a qualificationAs soon as the CMI is aware that a qualification is being withdrawn CMI will write to Approved Centreto communicate the withdrawal. CMI will take all reasonable steps to protect the interest of Learners inrelation to the qualification. Details of the final certification date will also be provided to the Centres. Areminder of the expiry date will be issued two months before the final certification date. If Learnersdo not complete by the final certification date they will then be withdrawn from the qualification, as thequalification would no longer exist at that time.Page 47 of 56

Once a CMI qualification is withdrawn CMI Approved Centre will not be able to: Register Learners for the qualification; Deliver the qualification to Learners; Advertise the qualification to Learners.The Approved Centre qualification approval will be withdrawn.How to advertise CMI qualificationsCMI Approved Centres are required to ensure that all CMI qualifications are advertised using the fulltitle as it appears on the Register and that the qualifications are not misleading to Learners.Assignment BriefsCMI have produced assignments brief for all units with the Management and Leadership level 2 tolevel 7 and the Coaching and Mentoring qualifications levels 3, 5 & 7. CMI Approved Centres arewelcome to use CMI assignment briefs when setting the Learner assessment. If a CMI ApprovedCentres would like to adopt their when assignment brief they are able to do so however the brief willneed to be signed off by your Quality Manager.To view the Assignment Briefs please click here.Progression and ExemptionsCMI work in partnership with its Approved Centres and other Awarding Bodies to offer progression andexemptions against its qualifications and other awarding bodies. Progressions and exemptions can begiven against a full qualification or individual unit(s).For further details of CMI Progression and Exemption list please click here.Qualification FeedbackCMI are required to ensure that each qualification which CMI makes available is fit for purpose andthat it secures the requirements of: Validity Reliability Comparability Manageability Minimising BiasAll of CMI qualifications are developed by consulting with sector experts, Learners, Approved Centresand employers to ensure that they secure the above requirements. If you at any time wish to feedbackregarding CMI qualifications please email qualifications@managers.org.ukPage 48 of 56

The registration and monitoring of a Satellite SiteIntroductionA satellite arrangement allows an organisation to access CMI qualifications without gaining approvalas a Centre in its own right. However, the Approved Centre remains responsible and accountable forthe quality of delivery and assessment within the satellite.A Satellite Sites's Assessors, Deliverers, Lecturers, Tutors and/or Internal Verifier(s) must be part ofthe Approved Centre’s team, participating in all team meetings it is the responsibility of the ApprovedCentre’s Internal Verifier to organise and record such meetings. The Approved Centre’s InternalVerifier is the Lead Internal Verifier and is responsible for the overall quality assurance within theApproved Centre and all Satellite Sites.The Approved Centre is responsible for ensuring and monitoring that effective internal qualityprocedures are in place and that consistency of assessment is operated at all assessment locations.Therefore, Approved Centres must seek agreement in advance from their Quality Manager to operatea Satellite Site. Failure to inform CMI of satellite arrangements may result in Centre approval beingsuspended or withdrawn.A Satellite Site may not publicise that it is a CMI Approved Centre. Any publicity must clearly indicatethat the Satellite Site is operating as a Satellite Site of the CMI Approved Centre.A newly Approved Centre may not seek to operate a Satellite Site until it has had CMI approval for aperiod of at least 12 monthsSatellite SitesSatellite Sites can vary in relation to how much responsibility has been devolved from the Centre:• A Satellite Site might have its own Assessors and/or Deliverers/Lecturers/Tutors but use theCentre for internal verification as well as Learner registration and certification.• A Satellite Site may have devolved responsibility for both assessment and internal verification,but use the Centre for Learner registration and certification. In this case the Centre must have alead Internal Verifier who takes responsibility for overall quality assurance within the Centre andthe Satellite Site.Prior to seeking Satellite Site registrationAll Satellite Sites must be registered with CMI. However, prior to registration the Approved Centreshould:• Conduct a detailed audit of the Satellite Site;• Ensure a contractual partnership agreement between the Centre and the Satellite Site;• Outline procedures for communicating with the Satellite Site;• Outline procedures for ensuring quality assurance of assessment decisions.Auditing Satellite SitesThe CMI Approved Centre is responsible for the quality of the operation of the CMI qualifications. Thisis achieved in part by the Centre undertaking a detailed and rigorous audit of a Satellite Site prior toseeking CMI registration. The audit should cover the following:Page 49 of 56

• The nature and type of organisation;• The person who has responsibility for communication with the Centre;• The qualifications the Satellite Site wishes to offer (the Centre must be approved for all ofthese);• The number of Learners over a three year period;• Full CVs for all Assessors (and Internal Verifiers if relevant), including occupational competenceand qualification achievement;• Full CVs for deliverers/lecturers/tutors, including academic competence and qualifications;• Training and development plans for any Assessor (and Internal Verifiers) who have not yetachieved the relevant qualifications required;• Support for Learners;• The availability of resources to support assessment.Two copies of the audit report must be submitted to the Quality Manager. (Please see ‘Registering aSatellite Site’ page 51.)Partnership AgreementThere should be in place a partnership agreement between the Centre and any Satellite Sites. Theagreement should be signed prior to seeking registration by the senior manager of both the Centreand the Satellite Site and should be available to the Quality Manager upon request. The agreementshould contain, as a minimum, the following:• the key responsibilities of the Centre and the Satellite Site• a clear definition of the division of resources• a description of the communication process• agreement in relation to access to the Satellite Site by the Centre and by the Quality Manager• signatures of agreement from senior managers from both the Centre and the Satellite Site.The division of accountability between the Centre and the Satellite Site should include the words“ultimate accountability for Learner registration, assessment, internal verification and certification restswith the Centre and not the Satellite Site”.CommunicationIt is the responsibility of the Approved Centre to ensure Satellite Sites are kept up to date withinformation relating to the qualifications and the Awarding Body. Centres should ensure acommunication process is agreed through the partnership agreement. Communication should includeboth written and face to face contact, with the format and regularity as agreed between the parties.Monthly contact is recommended as a minimum and meetings should be recorded.All correspondence between the Satellite Site and CMI, from student registrations and invoicingthrough to the issue of certificates, will be routed via the Approval Centre only.Quality AssuranceIt is the responsibility of the Centre to monitor and quality assure the standard assessment decisionswithin the Satellite Site through rigorous internal verification. Where internal verification is devolved tothe Satellite Site, systems must be in place for monitoring assessment and verification decisions withinthe Satellite Site through the lead Internal Verifier. The Approved Centre, on a regular basis (aPage 50 of 56

minimum of twice a year) should monitor Satellite Sites and clear records of this process should bemaintained and available for the Quality Manager.CMI Centre visitAs part of the Centre monitoring process the Quality manager will visit a Satellite Site once per year.The Quality Manager must have access to all records relating to meetings, assessment and internalverification, audit and monitoring of the Satellite Site.The Quality Manager:• Will not visit a Satellite Site for the specific reason of externally verifying Learner portfolios• Holds the right to visit a Satellite Site without prior notice.Under no circumstances can a Satellite Site operate another Satellite Site.Registering a Satellite SiteCostApproved Centres wishing to operate a Satellite Site must complete and forward the following to theirQuality Manager: a completed ‘Satellite Site Registration Form’ a copy of the ‘Centre Staff Approval Form’ for each staff member a copy of each staff member’s CV. a copy of the audit report.The Quality Manager may contact the Approved Centre for further information regarding theapplication.The Quality Manager will notify the Director of the Awarding Body, in writing, of his/her decision within21 working days of receipt of the Satellite Site documentation.CMI’s Director of the Awarding Body will notify the Approved Centre, in writing, of the QualityManagers decision within 7 working days of receipt of the Quality Manager’s report.Upon registration, a copy of the documentation relating to the Satellite Site registration will be retainedby the Centre’s Quality Manager and copied to the relevant customer Service Administrator who willfile with the original application.The Approved Centre will be invoiced for the Satellite Site annual registration fee, CMI will not invoiceSatellite Sites directly.If a Satellite Site is situated outside the Quality Manager’s region, the cost of travel and the cost ofovernight accommodation (if applicable), will be charged to the Approved Centre.Page 51 of 56

Additional information that you may find helpfulCMI BranchesCMI has approximately 82 Branches around the country, which provide opportunities for networkingwith a wide range of managers.The purpose of branches is to co-ordinate and plan activities locally for members, which provideopportunities for networking, co-ordination, motivation, communication and training. These events arealso intended to encourage new members to join CMI and to raise the profile of the CMI.The branches are made up from CMI members on a voluntary basis. They are not paid members ofstaff and do not have a physical office in their branch area.All branches are part of a region and feed into the regional forum committee.As a member of CMI a Learner is automatically assigned to the Branch in his/her area. If you haveany queries, please contact the CMI's Membership Department on + 44 (0) 1536 207307.Graduation dressCMI graduation hoods and black gowns are available for hire for graduation ceremonies. There arethree designs of hood, depending on the qualification achieved.For full details please contact:Ede & Ravenscroft LtdUnit A, Denny Industrial CentreWaterbeachCambridge CB5 9QDTelephone: 01223 862053Website: www.edeandravenscroft.co.ukThe local CMI Branch will be pleased to support Approved Centres with presentation ceremonies. Forinformation contact the Branch Education Officer. If you do not know who your Branch EducationOfficer is, contact the CMI Membership Department on 01536 207394.Page 52 of 56

GlossaryAccreditationAppealAssessorAssessmentAssessment criteriaAssessment standardAuthenticationApproved CentreThe process through which the qualifications regulators confirm thata qualification conforms to the requirements of the QCF regulatoryarrangements.The process through which an awarding organisation may bechallenged on the outcome of an enquiry about results or, whereappropriate, other procedural decisions affecting a centre or anindividual Learner.A person who undertakes marking or the review of marking. Thisinvolves using a particular set of criteria to make judgements as tothe level of attainment a Learner has demonstrated in anassessment.The process through which evidence of Learners' attainments isevaluated against agreed criteria to provide the evidence for aqualification.Descriptions of the requirements a Learner is expected to meet todemonstrate that a learning outcome has been achieved.The standard that a Learner is expected to reach in order to achievecredit for a unit, expressed through a combination of the learningoutcomes and assessment criteria of that unit.A process under which evidence generated by a Learner in anassessment is confirmed as having been generated by the Learner(or identified and confirmed as being that Learner’s contribution togroup work) and as being generated under required conditions.An organisation approved to undertake the delivery and assessmentto Learners on behalf of CMI. Centres are typically educationalinstitutions, training providers, or employers.Award A qualification with credit value between 1 and 12.CPDCVCMI Approved CentreComparability of assessmentCharacteristicContinuing professional development.Curriculum Vitae.An organisation accountable to CMI for assessment arrangementsleading to the award of credit or qualifications.The extent to which assessment outcomes are equivalent betweenCentres, units and qualifications, and over time.Age, disability, gender reassignment, pregnancy and maternity,race, religion or belief, sex, and sexual orientation in England andage, disability, marital status, racial group, religious belief, sex,sexual orientation, political opinion, and persons with and withoutdependants in Northern Ireland.Page 53 of 56

Conditions of RecognitionCreditCredit transferCredit valueCertificateDiplomaDELLSData Protection LawExemptionEqualities LawExternal AssessmentFEGuided learning hoursHEHUBIIPICIVLearnerAll conditions to which an Awarding Organisation’s recognition issubject (including other conditions imposed under section 132(3)(d)of the Act).An award made to a Learner in recognition of the achievement ofthe designated learning outcomes of a unit.The process of using a credit or credits awarded in the context ofone qualification towards the achievement requirements of anotherqualification.The number of credits that may be awarded to a Learner for thesuccessful achievement of the learning outcomes of a unit.A record of attainment of credit or a qualification issued by anawarding organisation. A qualification with a credit value between13 and 36.A qualification with a credit value of 37 or above.Qualifications Curriculum & Assessment Authority for Wales.The Data Protection Act 1998, or any legislation in a jurisdictionother than England which has an equivalent purpose and effect.The facility for a Learner to claim exemption from some of theachievement requirements of a QCF qualification, using evidence ofcertificated, non-QCF achievement deemed to be of equivalentvalue.The Equality Act 2010. Any Act that was a statutory predecessor tothat Act, or any legislation in a jurisdiction other than England whichhas an equivalent purpose and effect.A service CMI offer to mark Learner assignmentsFurther Education.The number of hours of teacher-supervised or directed study timerequired to teach a qualification or unit of a qualification.Higher Education.CMI online system for CMI Approved Centres to register Learners,to sign off results for Learners, Centre Approval and Moderation.Investors in People.Institute of Consulting.Internal Verifier.Individual registered for a CMI qualification.Page 54 of 56

LevelMalpracticeMandatory unitsModerationNVQAn indication of the relative demand, complexity and/or depth ofachievement, and/or the autonomy of the Learner in demonstratingthat achievement.The deliberate or wilful contravention or ignoring of the regulatoryrequirements of the QCF by an organisation recognised to operatewithin the framework.Units in a set of rules of combination that must be achieved for thequalification to be awarded.The process through which the marking of assessments by CMIApproved Centres is monitored to make sure it meets requiredstandards and through which adjustments to results are made,where required, to ensure that results are based on the requiredstandard. This includes verification.National Vocational Qualification.National OccupationalStandards (NOS)Optional unitPathwayQCFQualificationQualification levelQualification purposeDescribe what a person needs to do, know and understand in a jobto carry out the role in a consistent and competent way.A unit named in a set of rules of combination that a Learner maychoose to complete to achieve the required number of units/creditsfor award of the qualification.A route to the achievement of a qualification that requires acombination of credits to be achieved from particular units and isidentified by an endorsement to a qualification title.Qualification Credit Framework.An award made to a Learner for the achievement of the specifiedcombination of credits, or credits and exemptions, required for thataward.An indication of the relative demand, complexity and/or depth ofachievement, and/or the autonomy of the Learner, represented by aqualification.A means of identifying qualifications with a set of sharedcharacteristics.Qualification titleA short description of the level, size and content of the qualification.Reasonable AdjustmentsRecognition of prior learning(RPL)Reasonable Adjustment is an adjustment of the delivery and/orassessment of a CMI qualification in order to alleviate or remove theeffects of a substantial disadvantage for a Learner.A method of assessment that considers whether a Learner candemonstrate that they can meet the assessment requirements for aunit through knowledge, understanding or skills they alreadypossess and do not need to develop through a course of learningPage 55 of 56

RegisterRule of CombinationRegulatory BodySCQFSSBSQASVQSpecial ConsiderationUnitVQThe register published and maintained by Ofqual in accordance withsection 148 of the Act.A rule specifying the combination of units which may be taken toform a particular qualification, any units which must be taken andany related requirements.Accredits Awarding Bodies and ensures the quality of the overallqualifications system with Awarding Bodies.Scottish Credit and Qualifications Framework.Standard Setting Body - an organisation (usually a national trainingorganisation) recognised by a regulatory authority as responsibleBody which has written the national standards of competence for anemployment sector and is keeping them under review.Scottish Qualifications Authority.Scottish Vocational Qualification.Special consideration is a temporarily experience that prevents theLearners from taking an assessment or able to demonstrate his orher level of attainment in an assessment.The smallest part of a qualification that can be separatelycertificated.Vocational Qualification.Page 56 of 56