CMI Approved Centre Handbook - Chartered Management Institute

CMI Approved Centre VisitsThe role of the Quality Manager Responsible for the quality of qualification delivery and assessment through the CMI ApprovedCentres; Approval of all new centres, their delivery and assessment teams and additional qualifications; Auditing all CMI Approved Centres with regards to all their policies, procedures, delivery andassessment methodologies; Management of the standardisation process of all assessments that are sampled through thesystem to ensure consistency, through their team of moderators.Three Quality Managers have responsibility for UK regionsRegion Name Telephone EmailNorth Robin Waterworth 07725 238799 robin.waterworth@managers.org.ukCentral Allison Jay 07525 071459 allison.jay@managers.org.ukSouth Lindsay Frankland 07803 150049 lindsay.frankland@managers.org.ukCentre VisitsEach Approved Centre will normally be visited a minimum of once per year, depending oncircumstances and need. The Quality Manager will contact CMI Approved Centres to inform andagree a Centre visit. In this communication, Approved Centres are asked to reflect on the qualitymeasures prior to the visit and to consider the strengths and areas for improvement or development ofquality assurance processes.On the day of the visit the Quality Manager will meet with the Programme Director and any relevantmembers to the centre Quality Management team. They may also wish to meet with any CMI Learnersor review feedback from Learners. The visit will focus on three key areas (below), and the outcome ofprevious visits and any outstanding actions.Setting the assessment, confidentiality and registration of LearnersIncluding the procedure for registration of Learners; teaching and assessing staff qualifications andCPD; assessment recording documentation; tracking of Learner assessments against the programme;retention of assessment records; availability of Learner evidence for Centre and Awarding Bodyverification processes; the policy for Learner appeals and Learner/staff malpractice with the processfor reporting serious assessment malpractice to CMI, and the procedure for checking certificate claimsagainst assessment records.The assessment and verification processIncluding the suitability of assignment briefs with clearly defined assessment procedures andassessment and verification roles; the internal verification process; the internal quality review andimprovement process, including consultation with Learners, staff and other stakeholders; compliancewith CMI programme approval criteria and quality requirements, and appropriate Learner recruitment,monitoring and support to maximise achievement.The centre provisionIncluding staff responsibilities; the quality of programme delivery and assessment; Approved Centrerecords and effective communication; assessment, verification and standardisation activities; provisionPage 39 of 56