CMI Approved Centre Handbook - Chartered Management Institute

Managing Communication in the CentreAs the Internal Verifier, part of your role involves managing communications, both with the Assessorsand with the External Quality Manager. Here are some pointers to help you communicate effectivelywith all those in the assessment and verification process.Managing communication is about…This means….Gaining the support of seniorManagement and keeping theminformed of centre practice and procedures.Formally reporting on any changes ormodification needed with regard toroles and responsibilities.Making sure the Assessors and themanagement team understand all CMI andApproved Centre policies and procedures,and their implications.Setting out a formal policy for internalverification, including reportingarrangements and your sampling strategy.Ensuring the Assessors understand theirduties to uphold fair assessment policesand practices and what they can do if theyhave a query or a grievance.Telling assessors about your policiesand procedures at induction.Keeping in touch with Assessors.Making time to review with Assessors.Evaluate assessor satisfaction.Devising an effective sampling strategy.Maintaining effective communication withCMI.Notifying them of any changes to yourApproved Centre structure and resources.Keeping records of all communicationwith CMI.Page 34 of 56