CMI Approved Centre Handbook - Chartered Management Institute

Role and ResponsibilitiesOperations TeamThe role of the Operations Team is to: To provide first class customer service and support to enquiry and Approved Centres in relationto centre enquiries, centre approval, additional qualification approval, Learner registration,certification and invoicing of the above To provide guidance and support to Approved Centres in relation to the above, includingsupport with use of the HUB To further develop operational functions as above, ensuring that operational processes meetrelevant regulatory requirementsThe first point of contact in relation to the above queries are the Customer Service Administrators(CSAs) who operate on a regional basis as follows:Heather Croker – West Midlands, North West, EasternLaura Harrison – South West, Yorkshire, East MidlandsLaura Logan – London, Wales, North East, overseasElaine Woolmer - South East, Northern Ireland, ScotlandName Telephone EmailGeneral contact01536 207496 qualifications@managers.org.ukSue Comber01536 207453 sue.comber@managers.org.ukHeather Croker01536 207463 heather.croker@managers.org.ukLaura Harrison01536 207481 laura.harrison@managers.org.ukLaura Logan01536 207477 laura.logan@managers.org.ukCaroline Stonell01536 207281 caroline.stonell@managers.org.ukElaine Woolmer01536 207471 elaine.woolmer@managers.org.ukExternal Assessment TeamThe role of the External Assessment Team is to: To administer CMI's qualification assessments, to agreed customer service standards To provide first class customer service to the Approved Centres To provide guidance to CMI’s Marker and Lead ModeratorsThe External Assessment Team can help external assessments and Marker invoices.Name Telephone EmailAndrew Woods01536 207390 andrew.woods@managers.org.ukQuality TeamThe role of the Quality Team is to: To assist with the implementation of risk management operations of Approved and RegisteredCentres To develop, review and maintain internal and external departmental quality systems To develop and manage the quality assurance teams, processes and practices to meet CMIquality requirements Day-to-day management of all assessment administrationPage 9 of 56