NewsTicker User Guide

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8your request is routed to the next available qualified engineer, and istracked by our ticketing system overseen by a manager.When the email is received, a ticket is automatically generated and atracking number sent back to you. Future replies to the tracking emailwhich include the ticket number in the subject line get automaticallyappended to the support ticket.Emergency (After-Hours) SupportEmergency support is available 24x7x365 for rectifying things that havestopped working. It is not for creating new looks or functionality,which would normally be handled during regular business hours.For your convenience, use the same phone number and simply followthe prompts to reach the emergency dispatcher.Do not use email to convey an emergency support need instead ofcalling emergency support. You may send an email in addition tocalling the dispatcher, but the dispatcher is the only guaranteed methodfor getting a timely callback.Abuse of after hours support for non-emergency matters will result inextra support charges.
92Interface BasicsNewsTicker, at its core, is a specialized content management system(CMS) used to create, manage, and publish content in a consistentlyorganized fashion. It’s designed for efficiency by recognizing the rolesof news, production and engineering, and segmenting those areas of thesoftware out. Thus, news never accesses anything design-related.Designers don’t have to type in any content. And, engineers have all oftheir broadcast controls in a single rack-unit device. Best of all,NewsTicker integrates all of your edge graphics needs in a singleplatform, preventing you from having to deal with multiple vendors,servers and CGs. In the most optimized of cases, NewsTicker and theFreedom have replaced nine individual vendors between applications,content and hardware.The other major benefit of a CMS is the ability to enter data into a singlelocation, yet have it be distributed to many outputs, formatteddifferently. Content in NewsTicker is entered with little regard for theoutput design. This is intentional as your news staff should beconcerned about content and your design staff should be concernedabout design. This doesn’t mean you can’t have editorial selectingdesign elements. The best example of this is within forecasts. If yourdisplay uses graphical icons, a meteorologist can select a textualdescription from a dropdown box, such as “Partly Cloudy.” Then, onair and on the web, you would match up the appropriate image.Main MenuNewsTicker is a web-based application, meaning anywhere on thenetwork you have a PC with Internet Explorer, you can potentially
Page 1 and 2: NewsTickerUser GuideVersion 4.0.6-B
Page 3 and 4: 3Table of ContentsIntroduction.....
Page 5 and 6: 5Headlines and Breaking News> Categ
Page 7: 7Please refer to the Equipment Inst
Page 11 and 12: 11Currents Current weather conditio
Page 13: 133Content ModulesEach content “m
Page 16 and 17: 16Choose the order you would like e
Page 18: 18Event Code Three-character event
Page 22 and 23: 22ConfigurationsNow that you’ve m
Page 24: 24TIPAnytime you have a textentry b
Page 28 and 29: 28TIPOther examples ofpopular categ
Page 30 and 31: 30TIPWhen writing headlines,you don
Page 32 and 33: 32rest of the NewsTicker platform,
Page 34 and 35: 34you’ll want this to be Yes. If
Page 36 and 37: 36Basketball (Qtrs), Football (Qtrs
Page 38: 38Like all of NewsTicker, any infor
Page 42 and 43: 42Serial/File: Port/Path If the dev
Page 44 and 45: 44display to air without any operat
Page 46 and 47: 46sports scores or automatically re
Page 48 and 49: 48Within the runlevel loop editor,
Page 50 and 51: 50runlevels on multiple character g
Page 52 and 53: 52Line 1 changes the directory of t
Page 54 and 55: 54Sponsor AuditingThe Sponsor Audit
Page 56 and 57: 56Naturally, if all you ever used w
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58be unique within the first eight
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