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oRt 2012 AnnuAl RePoRt - Quality and Productivity Commission
oRt 2012 AnnuAl RePoRt - Quality and Productivity Commission
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Commission Programs and Projects<br />
Coroner<br />
Lakshmanan Sathyavagiswaran, Director<br />
(Visited June 14, 2012)<br />
standardization within departments and larger<br />
organizations<br />
Major quality and productivity<br />
challenges and opportunities:<br />
The Coroner had three key areas of challenge to<br />
overcome: quality assurance, measurement, and<br />
implementation of recent changes to Quality Assurance<br />
policy.<br />
The Coroner will work in accordance with several<br />
national and international standards organizations,<br />
and its own Quality Assurance Committee will serve<br />
a more active role, to address quality assurance issues.<br />
Updates to the department computer system will help<br />
standardize and quantize measurements of quality.<br />
Actions taken to improve quality and productivity:<br />
c Participating in national forums such as the<br />
Scientific Working Groups for Forensic Toxicology<br />
and Medicolegal Death Investigations<br />
c Developing a Pathology Assistant Training<br />
Program in collaboration with Rosalind Franklin<br />
University<br />
c Obtaining accreditations from both the National<br />
Association of Medical Examiners and Institute<br />
for Medical Quality<br />
c Partnering with other counties and agencies to<br />
develop an information-sharing and cost-sharing<br />
Regional Mass Fatality Management plan<br />
c Utilizing social media to promote the Department’s<br />
programs and services<br />
c Anticipating the need for an Emergency<br />
Management Director and laying the groundwork<br />
to create that position<br />
Best practices that could be shared with other<br />
departments:<br />
c Partnering with a local university to create an<br />
internship program<br />
c Continuing education for employee<br />
c Accreditation<br />
c Investigating and experimenting with new<br />
technology and resources<br />
c Creating or participating in professional working<br />
groups to promote employee efficacy and create<br />
Fire Department<br />
Daryl L. Osby, Fire Chief<br />
(Visited March 14, 2012)<br />
Major quality and productivity<br />
challenges and opportunities:<br />
The Department’s top challenge continues to be its<br />
financial sustainability to support its emergency service<br />
delivery. Budget cuts have forced the department to<br />
streamline, discover, and implement new efficiencies.<br />
Actions taken to improve quality and productivity:<br />
c Installing infrared technology on helicopters<br />
c Implementation agreement with the U.S. Forest<br />
Service to define unified command procedures,<br />
including night flying of helicopters and the use of<br />
Super Scoopers<br />
c Establishing a department Strategic Plan with 12<br />
goals<br />
c Implementing internal efficiency initiatives to<br />
reduce risks<br />
c Partnering with the private sector to create a<br />
Fire Foundation to restore programs eliminated<br />
because of budget cuts<br />
Best practices that could be shared with other<br />
departments:<br />
c The collaborative development of a Strategic Plan<br />
among departments in concert with the County’s<br />
Strategic Plan<br />
Parks and Recreation<br />
Russ Guiney, Director<br />
(Visited May 21, 2012)<br />
Major quality and productivity<br />
challenges and opportunities:<br />
The department’s greatest challenge has been<br />
maintaining patron satisfaction while reducing staff<br />
hours. One initiative to cope with budgetary restraints<br />
and improve efficiency has been the Los Angeles<br />
Quality and Productivity Annual Report 2012<br />
15
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