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oRt 2012 AnnuAl RePoRt - Quality and Productivity Commission
oRt 2012 AnnuAl RePoRt - Quality and Productivity Commission
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Table of Contents<br />
Message from the Chair..................................................................................................................................2<br />
Message from the Executive Director............................................................................................................3<br />
Mission Statement and Strategic Goals.........................................................................................................4<br />
Commission Programs and Projects..............................................................................................................7<br />
Productivity Investment Fund Projects and Final Report .....................................................7–19<br />
Department Visits .......................................................................................................................12–18<br />
n Alternate Public Defender<br />
n Parks & Recreation<br />
n Child Support Services<br />
n Public Defender<br />
n Children & Family Services<br />
n Public Health<br />
n Community Development Commission/<br />
n Public Library<br />
Housing Authority<br />
n Registrar-Recorder/County Clerk<br />
n Community and Senior Services<br />
n Sheriff<br />
n Coroner<br />
n Fire Department<br />
Productivity and Quality Awards “Investing in a Quality Future” .....................................19–31<br />
n Grand Eagle Award Winners<br />
n Top Ten Awards<br />
n Commission Technology Awards<br />
n Commission Special Awards<br />
n Chair Leadership Award<br />
Quality and Productivity Managers’ Network.........................................................................32–34<br />
n Productivity Manager of the Year<br />
n Message from the Chair of the Productivity Managers’ Network<br />
Commissioners’ Leadership Conference X: “Leadership Tomorrow”.............................35–36<br />
Shared Practices................................................................................................................................37<br />
Strategic Foresight Working Group................................................................................................38<br />
Executive Staff..............................................................................................................................................39<br />
Quality and Productivity Annual Report 2012<br />
1
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