QP C

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Mission Statement and Strategic Goals Mission To provide advice, innovative ideas, assistance and support to the County’s elected officials, managers and employees to promote the effectiveness, efficiency and quality of County public services. Strategic Goals 1. It is the objective of the Commission to keep the Board of Supervisors and the Chief Executive Officer (CEO) informed of Commission activities, grant and loan approvals, and total savings gained from quality and productivity projects. c Reviewed eighteen Productivity Investment Fund proposals totaling $2,746,013 c Awarded nine Productivity Investment Fund projects totaling $1,754,198 2. It is the objective of the Commission to foster productivity and quality improvement through department visits. c Conducted 13 department visits with follow-up action items c Shared interdepartmental challenges and areas of common interest c Promoted best practices c Solicited department PQA applications and PIF proposals 3. It is the objective of the Commission to strengthen the County’s fiscal capacity by recognizing department projects that may result in cost avoidance, cost savings, or revenue generation. These projects may reduce costs, raise levels of efficiency, or increase quality and achieve greater productivity. Each achievement must be measured and reported as a quality or productivity accomplishment and cumulatively over time. c Showcased the 26th Annual Productivity and Quality Awards program demonstrating an estimated cost avoidance of $73,698,659, estimated cost savings of $42,902,197 and estimated revenue generation of $53,224,082 for a total estimated benefit of $169,824,938 c Estimated PQA benefits cumulative total is $4.2 billion dollars over 26 years c Recognized Productivity and Quality award winners at the awards ceremony and at the November Board meeting 4. It is the objective of the Commission to work closely with the Productivity Managers’ Network to assist in developing and administering programs at the department level, and to support the County’s Strategic Plan. c Conducted five Quality and Productivity Network Manager (QPMN) general membership and training sessions C February 15 – West Hollywood Library C May 9 – Hollywood Bowl Museum C October 1 – Hall of Administration (Training/Orientation) C November 14 – LAC+USC Medical Center C December 6 – Kenneth Hahn Hall of Administration 5. It is the objective of the Commission to share information, department practices, and ideas with County Commissioners and County Managers. c Sponsored the 10th Annual Commissioners’ Leadership Conference, “Leadership Tomorrow,” providing a forum for County Commissioners to network with colleagues, 4 Quality and Productivity Annual Report 2012
Mission Statement and Strategic Goals develop leadership strategies, as well as support and promote the countywide Strategic Plan 6. It is the objective of the Commission to distinguish department practices that solve complex problems, create financial benefits, and provide quality service. c Distributed the fourth annual “Shared Practices Report” to the Supervisors, department heads, and County managers c Conducted a “Shared Practices” survey to identify those practices that have served as a model for other departments 7. It is the objective of the Commission to publish an electronic newsletter and annual report that provide County departments with quality and productivity achievements. The newsletter and annual report also list loans and grants to departments that support various projects. c Published two comprehensive e-newsletters highlighting programs and activities and spotlighting Productivity Managers’ Network c Published a 2011 Annual Report and distributed it to more than 500 County employees and residents c Distributed publications to Board offices, department heads, productivity managers, County commissions, committees, and advisory boards 8. It is the objective of the Commission to keep the Board of Supervisors and the Chief Executive Officer (CEO) informed of Commission activities, grant and loan approvals, and total savings gained from quality and productivity projects. c Published summaries of department visits, Productivity Investment Funds awards and Productivity and Quality awards in the Commission e-Newsletter, Quality Matters, and annual report distributed to the Board offices, the CEO, department heads, and productivity managers c Provided periodic updates of Commission activities to the Board of Supervisors and Board Deputies 9. It is the objective of the Commission to maintain strong supportive committees that will provide information, policy recommendations, and solutions to enable the Commission to better serve County departments. c Department Visit Committee C Visited with 13 department heads and staff C Shared interdepartmental challenges or areas of common interest c Productivity Investment Board C Held five quarterly meetings C Reviewed 18 Productivity Investment Fund applications C Recommended funding for nine Productivity Investment Fund projects c Promotion Committee C Publicized the 26th annual PQA event with a press release, web streaming, a video clip on the County Channel, program and video on QPC website, and an article in the County’s Digest C Promoted the 10th Annual Commissioners’Leadership Conference with web-streaming and article in the County Digest and on the QPC website C Published articles in the Quality and Productivity Commission e-newsletter Quality Matters promoting the Commissioners’ Leadership Conference, the Productivity and Quality Awards Program, Productivity Investment Fund, and Shared Practices c Strategic Foresight Working Group C Researched potential partnerships to expand the Commission’s reach and opportunities to enhance quality and productivity c Commissioners’ Leadership Conference Committee C Successfully planned and implemented the 2012 Commissioners’ Leadership Conference Quality and Productivity Annual Report 2012 5
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