QP C

Message from the Executive Director
Greetings! I was honored and thrilled to be appointed Executive Director
of the Quality and Productivity Commission in 2011. My seven years as
Productivity Manager for the Chief Executive Office taught me a lot about
the Commission and its outstanding programs and activities to promote quality,
productivity and efficiency across County Departments.
We had a great year of achievement, starting off with release of the Commission’s
“Single Web Access Report for Los Angeles County” in April. At the direction of
Supervisor Michael D. Antonovich, the Commission conducted a six-month study
of the County’s Portal, its redesign, migration of Departments onto the system,
and enhancements to eGovernment.
Victoria Pipkin-Lane,
Executive Director
Among its recommendations for a modern, cross-platform system, the report
called for:
1) Establishing a policy that all Departments will become a part of the County Portal 2.0 in a timely manner;
2) Developing mobile applications for a more efficient interface with the public seeking a permit, inspection or
appointment; and
3) One entity to oversee Web development with responsibility for budgets and timely deployment of new
technologies
We revised the Productivity Investment Fund forms and guidelines, and enhanced procedures for the Department
Visits to ensure alignment with the Commission’s Strategic Plan. Commissioner Jaclyn Tilley Hill, Chair Emeritus,
worked with the Productivity Managers Network (PMN) to launch a PMN Alumni Network, which will be a valuable
resource for all members. We also started a quarterly Best and Shared Practices Bulletin to highlight Department
initiatives, such as the Alternate Public Defender’s “eWorkflow” program.
In December, the Commission elected a new Chair, Commissioner Edward T. McIntyre, who took the reins
from Commissioner William Sullivan, Esq. Now, with a full year completed I look forward to the future with great
expectations.
Chief Executive Officer Bill Fujioka continues to support the Commission’s budget, which we use to help Department’s
launch innovative programs, test pilot projects and compile important data, as well as develop initiatives, which are
certain to enhance employee productivity, improve County services and make them more efficient.
In short, the Commission and the County’s best days still lie ahead of us.
Let’s get to work making more QPC history!
Victoria Pipkin-Lane
Executive Director
Quality and Productivity Annual Report 2012
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