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Quality and Productivity HeaderManagers’ Network Message from the Chair of the Quality and Productivity Managers’ Network Jennifer Coultas <strong>QP</strong>MN Chair It has been an honor to work with the Quality and Productivity Managers’ Network (Network) in 2012. I want to extend my special thanks to the Network Managers for their enthusiasm, support, and dedication to improving productivity through innovation and collaboration. The Network, working hand-in-hand with the Commission, is dedicated to finding ways to increase efficiency while ensuring the continued delivery of quality services to the residents of Los Angeles County. The Productivity Managers met several times in 2012 and were hosted by the Sheriff’s Department, Beaches and Harbors, Arts Commission, and Registrar-Recorder. We focused on leadership development as well as other topics, including: submission of investment fund projects, shared practices, productivity awards applications, efficiency projects, and quality improvement. We learned to increase efficiencies within our departments with new tools such as Six Sigma and WebEx. The 26th Annual Productivity and Quality Awards ceremony was a highly successful Commission and Network partnership. Elisa Vasquez and Emma Ayala co-chaired this stellar event. The theme, “Investing in a Quality Future,” recognized innovative projects that continue to raise the bar in excellence and improve services to Los Angeles County residents. The Managers’ Network elected another solid slate of energetic Executive Committee members for 2013. Congratulations to our newly elected officers: n Chair – Jennifer Coultas n Special Executive Advisor – Stephanie S. Maxberry n 1st Vice Chair – Kirk Shelton n 2nd Vice-Chair – Elisa Vasquez n Chair, Productivity Investment Board Advisory Committee – Amy Clarke n PQA Chair – Emma Ayala n Training and Education Co-Chairs – Elizabeth Mendez and Gerardo Pinedo I want to acknowledge the continuing support of the Quality and Productivity Commission, under the leadership of its Commission Chair, William Sullivan, and Network Advisor, Commissioner Jaclyn Tilley Hill. I also wish to provide a special thank you to the always helpful Commission staff, Victoria Pipkin-Lane, Mary Savinar, Laura Perez, Ryan Stanley, and Andrew McClure. The Network will continue to work in partnership with the Quality and Productivity Commission to fulfill the County’s strategic goals in 2013. Jennifer Coultas Chair, Quality and Productivity Managers’ Network 34 Quality and Productivity Annual Report 2012
Quality and Productivity Managers’ Network Commissioners’ Leadership Conference: “Leadership Tomorrow” The Quality and Productivity Commission hosted the 10th Annual Commissioners’ Leadership Conference, “Leadership Tomorrow,” at the Music Center on May 23, 2012. This year’s leadership conference highlighted how selected departments used new ideas and technologies to identify ways to improve efficiency and make better business decisions to serve the people of Los Angeles County. Each of the presentations by the department heads identifies a successful way to make their departments more effective in delivering customer service. Commissioners, department heads and managers, were welcomed by Commission Chair William Sullivan, Committee Chair Algird Leiga, and Supervisor Michael D. Antonovich. They were followed by the speakers below: n Moidin Mohiuddin from the IBM Almaden Research Center spoke about the continued integration of technology into the workforce and the need to rethink the workforce model to meet the expectations of future employees, taking into consideration cloud sourcing, social networks, and analytics. Adapting to ubiquitous computing sources and harnessing relevant data is essential to maintaining quality services. n n Lisa Garrett, Director of Human Resources, spoke on the challenges of adapting to an ever evolving workforce. Our challenge is to anticipate the impact of attrition and develop succession plans. Part of this challenge is to provide training and development of managers supervising mobile staff. Ulmont S. Smith, Vice President and General Manager of Intel’s Advanced Technical Sales, spoke on the challenges presented by the sheer mass of information in our world. The coming technological changes in computing will bring information in unprecedented quantities. n n Richard Sanchez, Chief Information Officer, elaborated on the technological changes sweeping the county and the new “mobile” workforce. He asked Conference attendees to consider the work environment where staff are mobile and can access analyzed information, using tablet technology, to assist in making informed decisions through various social media sources. This scenario is taking form and will be a common occurrence in the next few years. Our Chief Executive Officer, William T Fujioka shared his vision and the State of the County in 2020. The CEO called for visionary leadership to Quality and Productivity Annual Report 2012 35
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