Graduate Curriculum Committee - zicklin : school of business - CUNY

6 Unit: Supply Chain Management
Topic(s): Contracts and performance metrics
Learning Objectives:
• Synchronizing supply with demand – demand
management, inventory and ordering models
• Managing risk
7 Midterm exam
8 Unit: Process Management
Topic(s): Process Analysis
Learning Objectives:
• Understanding the importance of process flow
charts and service blue prints
• Identifying the metrics for process evaluation
• Recognizing the keys to effective process
management
9 Unit: Process Management
Topic(s): Forecasting Process Demand
Learning Objectives:
• Explaining the role of the forecasting function
in service operations
• Understanding the difference between
judgmental and quantitative forecasting
techniques
• Executing moving-average-based forecasting
methods (e.g., simple moving average,
exponential smoothing)
• Integrating forecasting with capacity planning
10 Unit: Process Management
Topic(s): Constraint Management
Learning Objectives:
• Identify bottlenecks
• Understand the link between capacity
constraints and financial measures
• Describe how to manage constraints in
service operations
11 Unit: Process Management
Topic(s): Constraint Management, Lean Processes
Learning Objectives:
• Understanding how lean systems facilitate
continuous improvement methods
• Identifying the 8 types of waste in any
service system
• Recognizing how value stream analysis
eliminates waste and improves processes
• Appreciating the Toyota Production System
• Integrating the lessons of Littlefield
Laboratories: the complications of managing
simultaneously demand, perishable and
nonperishable inventory, forecasting, capacity
and contracting.
Reading: Simchi-Levy
Chapter 2: Inventory
management and risk pooling
Reading:
KRM chapter 4, Littlefield Labs
simulation overview
Pre-class quiz: chapter 4
Reading: KRM chapter 13 (pp.
462-473 only), case study
(TBD)
Pre-class quiz: chapter 13
Simulation: Littlefield Labs
begins
Reading: The Goal, KRM
chapter 7
Pre-class quiz: chapter 7
Deliverable: The Goal write-up
Simulation:
Littlefield Lab ends
Reading:
KRM CH 8, “Decoding DNA of
TPS”
Pre-class quiz: chapter 8
Deliverable: Littlefield Labs
write-up (date TBA)