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BrandZ_2015_LATAM_Top50_Report
BrandZ_2015_LATAM_Top50_Report
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MEXICO<br />
THOUGHT LEADERSHIP<br />
TOP 50 MOST VALUABLE LATIN AMERICAN BRANDS 2015<br />
EVOLVING PARADIGMS<br />
IN AN UNPREDICTABLE<br />
MARKET<br />
Mexico is in a time of<br />
economic uncertainty.<br />
There is no open talk<br />
of economic recession<br />
but GDP shows little<br />
growth and the dollar<br />
reached a historical<br />
high against the<br />
Mexican peso, whilst<br />
trust in government<br />
is at an all-time low.<br />
JORGE ALAGÓN<br />
Chief Client Solutions Officer LATAM<br />
Millward Brown<br />
Jorge.Alagón@millwardbrown.com<br />
At times like these, marketers tend to<br />
shift their focus from long-term strategy<br />
to short-term sales. Many will choose to<br />
meet revenue targets by lowering prices<br />
to maximize short-term sales while<br />
cutting investment in long-term brandbuilding<br />
activities.<br />
However, lessons from recent recessions<br />
provide powerful arguments for<br />
maintaining a longer-term view, even in<br />
the face of pressure to cut advertising<br />
in favor of promotions. Marketers<br />
who resist this pressure and use their<br />
budgets effectively and creatively will<br />
find that their brands emerge from the<br />
tough times in good competitive shape.<br />
Players that go in the opposite direction<br />
and engage in price wars may seemingly<br />
solve the immediate challenges but<br />
are damaging the brands’ equity and,<br />
ultimately, their revenue and profit.<br />
THE POWER OF<br />
ASSOCIATION<br />
While economic conditions are<br />
continually changing, successful brands<br />
have learned that despite the particular<br />
challenges of any given moment, the<br />
need to keep building strong associations<br />
between a brand and the consumers<br />
is permanent. Furthermore, because<br />
the volume of communications that<br />
the market generates is low due to the<br />
crises, it is the perfect time to invest.<br />
This approach seems counterintuitive but<br />
has been proven across the most varied<br />
recession scenarios, benefitting those<br />
who have understood it.<br />
Our analysis (see chart below) shows<br />
that the strongest brands – those in<br />
the BrandZ Global Top 100 – have<br />
outperformed both the S&P 500 and the<br />
MSCI World Index since recovery began in<br />
mid-2009. Clearly, brand strength needs<br />
to be nurtured and maintained through<br />
good times and bad. Doing so, the brand’s<br />
equity becomes both a shield when the<br />
crises arrive, minimizing the negative<br />
effects of the environment, and a boost<br />
to the market share of the brands once<br />
the crises has passed. Once the dust<br />
settles and the economy recovers its<br />
pace, the efforts made in the middle of<br />
the turmoil pay off.<br />
To make things more complicated, the<br />
Mexican consumer has changed too and<br />
will continue to do so. Technology has<br />
transformed how we interact with one<br />
another and with brands, and of course,<br />
the way we buy.<br />
DIGITAL INFLUENCE<br />
The power of social media has been<br />
demonstrated in Mexico. With an<br />
estimated 50 million Facebook users<br />
(roughly 70% of internet users, 40% of<br />
population) and close to 10 million Twitter<br />
accounts, it is not surprising to see new<br />
independent digital media outlets with<br />
a reach to rival traditional mass-media.<br />
Think of werevertumorro with 15 million<br />
Facebook followers, 10.3 million YouTube<br />
subscribers and 6.6 million Twitter<br />
followers; or El Pulso de la República<br />
with 1.2 million YouTube subscribers. The<br />
influential power of Aristegui Noticias<br />
(5.2 million followers in Facebook, 4.6<br />
million in Twitter) created an outcry<br />
over president Enrique Peña Nieto’s $7<br />
mansion, the “White House scandal”.<br />
These factors both influence and help to<br />
explain the all-time low approval score for<br />
the President´s performance, at 2.8 out of<br />
10 (Survey conducted by Millward Brown<br />
through Google Consumer Surveys).<br />
Brands would do well to read the<br />
politicians’ current situation; people, either<br />
in their roles as citizens or consumers,<br />
now have a voice that is immediately<br />
heard. Traditionally, brands and politicians<br />
lived in a one-way communication cycle.<br />
Now, through social media, the everyman<br />
has the power to give instant feedback,<br />
which opens up new possibilities and<br />
brings new responsibilities for everyone.<br />
MOVING WITH THE<br />
MARKET<br />
Brand owners can no longer expect people<br />
to adapt to their business practices;<br />
marketers need to adapt to people’s new<br />
behavior and expectations, and even<br />
collaborate with their consumers or risk<br />
being swamped by new entrants and<br />
innovative business models.<br />
Consider Uber and how it has disrupted<br />
the transport industry in Mexico City.<br />
Uber is one of those rare businesses<br />
that truly think outside the box. They<br />
constantly surprise users and prospects<br />
alike with creative value propositions.<br />
For example, in response to taxi drivers’<br />
demonstration against Uber, they gave<br />
two free rides up to $150 Mexican pesos<br />
(around USD$10).<br />
While Uber certainly sacrificed immediate<br />
profit with this initiative, through it they<br />
built strong associations with the brand,<br />
and even better, their app downloads<br />
soared, opening the door for a massive<br />
number of potential users. The whole<br />
event serves as a great example of both<br />
building long term equity for the brand,<br />
even at the cost of sacrificing short term<br />
sales, and of the creative use of social<br />
media, being available where it is most<br />
relevant for their target market. Uber<br />
doesn´t advertise in traditional media,<br />
but the free ride campaign resonated<br />
strongly without any media investment.<br />
The brand followed up this momentum<br />
with UberPet, UberCulinary and a joint<br />
promotion with Häagen-Dazs that<br />
surprised and delighted users, continuing<br />
to strengthen its equity.<br />
AMAZON FLOWS<br />
INTO MEXICO<br />
Surprisingly, only 20% of 51.2 million<br />
internet users make online purchases.<br />
This seems a huge opportunity for<br />
Strong brands generate superior shareholder returns<br />
BrandZ Strong Brands Portfolio vs. S&P 500 vs. MSCI World Index.<br />
April 2006 - April 2015<br />
100%<br />
0%<br />
-60%<br />
BrandZ Strong Brands Portfolio<br />
S&P 500<br />
MSCI World Index<br />
Source: Millward Brown and BrandZ<br />
102.6%<br />
63%<br />
30.3%<br />
Amazon, which has just landed in Mexico<br />
in a formal way. It already enjoys a strong<br />
positioning and has a significant base of<br />
clients that mainly use the US store. It will<br />
challenge mainstream retail businesses<br />
to fully embrace e-commerce as a vital<br />
strategy for growth, with excellent<br />
consumer experience and logistics. It<br />
will also nudge every business to deliver<br />
products faster, at lower prices, with<br />
one-to-one marketing and a user-friendly<br />
platform.<br />
We will see a shift from rigid structures of<br />
a product distributed in one channel by one<br />
company to an on-demand model where<br />
the consumer is in command, where the<br />
business no longer solely benefits itself but<br />
also benefits the consumer, evolving the<br />
relationship between brand and consumer<br />
from a merely transactional one to a<br />
partnership. The brand no longer wants just<br />
your money but genuinely wants to make<br />
your life easier. In this landscape, clever<br />
brands will no longer be company-centric,<br />
but client-centric, refocusing their essential<br />
views and acting accordingly. They will no<br />
longer limit themselves to sell features/<br />
benefits but instead stand for something<br />
deeper that reflects the values of their<br />
consumers.<br />
So, what should brands<br />
in Mexico do in uncertain<br />
times like these?<br />
• Think and act long-term,<br />
maintaining marketing investment<br />
to outperform competitors.<br />
• Explore alternative channels<br />
of communication and of<br />
distribution, being mindful that<br />
they transmit both ways. Don’t<br />
ignore the feedback.<br />
• Be truthful to your brand’s<br />
purpose and improve people’s life<br />
through your product or service.<br />
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