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MEXICO<br />

THOUGHT LEADERSHIP<br />

TOP 50 MOST VALUABLE LATIN AMERICAN BRANDS 2015<br />

EVOLVING PARADIGMS<br />

IN AN UNPREDICTABLE<br />

MARKET<br />

Mexico is in a time of<br />

economic uncertainty.<br />

There is no open talk<br />

of economic recession<br />

but GDP shows little<br />

growth and the dollar<br />

reached a historical<br />

high against the<br />

Mexican peso, whilst<br />

trust in government<br />

is at an all-time low.<br />

JORGE ALAGÓN<br />

Chief Client Solutions Officer LATAM<br />

Millward Brown<br />

Jorge.Alagón@millwardbrown.com<br />

At times like these, marketers tend to<br />

shift their focus from long-term strategy<br />

to short-term sales. Many will choose to<br />

meet revenue targets by lowering prices<br />

to maximize short-term sales while<br />

cutting investment in long-term brandbuilding<br />

activities.<br />

However, lessons from recent recessions<br />

provide powerful arguments for<br />

maintaining a longer-term view, even in<br />

the face of pressure to cut advertising<br />

in favor of promotions. Marketers<br />

who resist this pressure and use their<br />

budgets effectively and creatively will<br />

find that their brands emerge from the<br />

tough times in good competitive shape.<br />

Players that go in the opposite direction<br />

and engage in price wars may seemingly<br />

solve the immediate challenges but<br />

are damaging the brands’ equity and,<br />

ultimately, their revenue and profit.<br />

THE POWER OF<br />

ASSOCIATION<br />

While economic conditions are<br />

continually changing, successful brands<br />

have learned that despite the particular<br />

challenges of any given moment, the<br />

need to keep building strong associations<br />

between a brand and the consumers<br />

is permanent. Furthermore, because<br />

the volume of communications that<br />

the market generates is low due to the<br />

crises, it is the perfect time to invest.<br />

This approach seems counterintuitive but<br />

has been proven across the most varied<br />

recession scenarios, benefitting those<br />

who have understood it.<br />

Our analysis (see chart below) shows<br />

that the strongest brands – those in<br />

the BrandZ Global Top 100 – have<br />

outperformed both the S&P 500 and the<br />

MSCI World Index since recovery began in<br />

mid-2009. Clearly, brand strength needs<br />

to be nurtured and maintained through<br />

good times and bad. Doing so, the brand’s<br />

equity becomes both a shield when the<br />

crises arrive, minimizing the negative<br />

effects of the environment, and a boost<br />

to the market share of the brands once<br />

the crises has passed. Once the dust<br />

settles and the economy recovers its<br />

pace, the efforts made in the middle of<br />

the turmoil pay off.<br />

To make things more complicated, the<br />

Mexican consumer has changed too and<br />

will continue to do so. Technology has<br />

transformed how we interact with one<br />

another and with brands, and of course,<br />

the way we buy.<br />

DIGITAL INFLUENCE<br />

The power of social media has been<br />

demonstrated in Mexico. With an<br />

estimated 50 million Facebook users<br />

(roughly 70% of internet users, 40% of<br />

population) and close to 10 million Twitter<br />

accounts, it is not surprising to see new<br />

independent digital media outlets with<br />

a reach to rival traditional mass-media.<br />

Think of werevertumorro with 15 million<br />

Facebook followers, 10.3 million YouTube<br />

subscribers and 6.6 million Twitter<br />

followers; or El Pulso de la República<br />

with 1.2 million YouTube subscribers. The<br />

influential power of Aristegui Noticias<br />

(5.2 million followers in Facebook, 4.6<br />

million in Twitter) created an outcry<br />

over president Enrique Peña Nieto’s $7<br />

mansion, the “White House scandal”.<br />

These factors both influence and help to<br />

explain the all-time low approval score for<br />

the President´s performance, at 2.8 out of<br />

10 (Survey conducted by Millward Brown<br />

through Google Consumer Surveys).<br />

Brands would do well to read the<br />

politicians’ current situation; people, either<br />

in their roles as citizens or consumers,<br />

now have a voice that is immediately<br />

heard. Traditionally, brands and politicians<br />

lived in a one-way communication cycle.<br />

Now, through social media, the everyman<br />

has the power to give instant feedback,<br />

which opens up new possibilities and<br />

brings new responsibilities for everyone.<br />

MOVING WITH THE<br />

MARKET<br />

Brand owners can no longer expect people<br />

to adapt to their business practices;<br />

marketers need to adapt to people’s new<br />

behavior and expectations, and even<br />

collaborate with their consumers or risk<br />

being swamped by new entrants and<br />

innovative business models.<br />

Consider Uber and how it has disrupted<br />

the transport industry in Mexico City.<br />

Uber is one of those rare businesses<br />

that truly think outside the box. They<br />

constantly surprise users and prospects<br />

alike with creative value propositions.<br />

For example, in response to taxi drivers’<br />

demonstration against Uber, they gave<br />

two free rides up to $150 Mexican pesos<br />

(around USD$10).<br />

While Uber certainly sacrificed immediate<br />

profit with this initiative, through it they<br />

built strong associations with the brand,<br />

and even better, their app downloads<br />

soared, opening the door for a massive<br />

number of potential users. The whole<br />

event serves as a great example of both<br />

building long term equity for the brand,<br />

even at the cost of sacrificing short term<br />

sales, and of the creative use of social<br />

media, being available where it is most<br />

relevant for their target market. Uber<br />

doesn´t advertise in traditional media,<br />

but the free ride campaign resonated<br />

strongly without any media investment.<br />

The brand followed up this momentum<br />

with UberPet, UberCulinary and a joint<br />

promotion with Häagen-Dazs that<br />

surprised and delighted users, continuing<br />

to strengthen its equity.<br />

AMAZON FLOWS<br />

INTO MEXICO<br />

Surprisingly, only 20% of 51.2 million<br />

internet users make online purchases.<br />

This seems a huge opportunity for<br />

Strong brands generate superior shareholder returns<br />

BrandZ Strong Brands Portfolio vs. S&P 500 vs. MSCI World Index.<br />

April 2006 - April 2015<br />

100%<br />

0%<br />

-60%<br />

BrandZ Strong Brands Portfolio<br />

S&P 500<br />

MSCI World Index<br />

Source: Millward Brown and BrandZ<br />

102.6%<br />

63%<br />

30.3%<br />

Amazon, which has just landed in Mexico<br />

in a formal way. It already enjoys a strong<br />

positioning and has a significant base of<br />

clients that mainly use the US store. It will<br />

challenge mainstream retail businesses<br />

to fully embrace e-commerce as a vital<br />

strategy for growth, with excellent<br />

consumer experience and logistics. It<br />

will also nudge every business to deliver<br />

products faster, at lower prices, with<br />

one-to-one marketing and a user-friendly<br />

platform.<br />

We will see a shift from rigid structures of<br />

a product distributed in one channel by one<br />

company to an on-demand model where<br />

the consumer is in command, where the<br />

business no longer solely benefits itself but<br />

also benefits the consumer, evolving the<br />

relationship between brand and consumer<br />

from a merely transactional one to a<br />

partnership. The brand no longer wants just<br />

your money but genuinely wants to make<br />

your life easier. In this landscape, clever<br />

brands will no longer be company-centric,<br />

but client-centric, refocusing their essential<br />

views and acting accordingly. They will no<br />

longer limit themselves to sell features/<br />

benefits but instead stand for something<br />

deeper that reflects the values of their<br />

consumers.<br />

So, what should brands<br />

in Mexico do in uncertain<br />

times like these?<br />

• Think and act long-term,<br />

maintaining marketing investment<br />

to outperform competitors.<br />

• Explore alternative channels<br />

of communication and of<br />

distribution, being mindful that<br />

they transmit both ways. Don’t<br />

ignore the feedback.<br />

• Be truthful to your brand’s<br />

purpose and improve people’s life<br />

through your product or service.<br />

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